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we found the staff very welcoming and helpful in fact remembered use from a previous visit earlier in the year.i would not hesitate to recomend this hotel
nice people, very central, enjoyed our stay No nothing - though i could imagine difficulty with parking spaces
frienldy staff;good ambiance
Excellent choice of breakfast, we paid extra as booking was for the room only. Room very comfortable En Suite very small
We found the owners polite and welcoming, the place decorated to a high standard, the facilities were very good and the breakfast was delicious. The hotel had a very good vibe. No, it exceeded our expectations and we wouldn't hesitate to go back.
Very comfortable and homely b&b, being on my own I wanted to be somewhere with a personal feel to it and that is what I found.I Would stay there again.
welcoming and friendly, the room was quiet and the bed was comfortable and there was a good choice of breakfasts - I will be going back. I didn't much like the wall paper, but hey I was only there one night
friendly informal atmosphere
Room modern,and clean. The shower shoehorned into a closet was a bit disconcerting. And I don't appreciate being served instant coffee at breakfast.
It is in an ideal location for visiting the racecourse and only a short walk to the town centre. The room quality and the service standard does not come up to the rates charged.
Reception & restaurant staff very helpful Prices for bar drinks & pots of tea & coffee etc too expensive by far. A pot of tea was nearly £9.00. Automatic addition of 10% service charges even on breakfast was ridiculous. I don't mind by tips too staff but I object to it being paid to the Hotel owner.
We thought the hotel was in a lovely position, very close to the shops. Excellent rooms, beds and bathrooms. Very relaxing and luxurious No irons in the room which would of been useful as we were only staying one night. Also we did feel that the hotel was aimed at the more upper class customer, and I think it would be nice if they could make all customers feel equally welcome. However was still a lovely place for a luxury break.
Nice location, great staff, well appointed. They lost our reservation but it was sorted out after a number of phone calls.
very comfortable bed, and very clean rooms. no tea/coffee facilities in room
no tea and coffee facilaties in room
Excellent breakfasts. Friendliness of the staff and owner. Comfortable room. Superb location, close to Pittville Park and the town centre. Ideally placed for the Cheltenham Town football ground. Few hangers; requested more, which didn't appear. Loo seat needed fixing; pointed it out and nothing happened. Shower bath: shower unavoidably covered floor of bathroom with water when used. Extract fan not working.