Guest reviews
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Overall Rating
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9.2 "Terrific location."10.0 "
Near to public transport , according to 100%." 9.7 "97%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to sightseeing ." 9.6 "City centre within easy reach , said 96%." 9.3 "Easily accessible by car , said 93%." 10.0 "100% thought it waseasy to get to the train station ." -
8.7 "Great service."9.4 "94% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 8.3 "83% thought theservice was very professional ." 10.0 "100% said theconcierge service was amazing ." 8.2 "82% found therestaurant service to be one of the best ." 8.3 "Lovely bar service , according to 83%." 10.0 "Hotel security was great , thought 100%." -
8.5 "Food is delicious."8.6 "86%
loved the menu selection ." 7.8 "78% werehappy with the price ." 10.0 "Yummy desserts , said 100%." -
7.3 "Good breakfast."
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4.7 "Rooms are not good."1.3 "87% said
rooms were small ." 3.0 "70% thought they werepoorly maintained ." 3.6 "64% foundproblems with the furniture ." 1.8 "Air conditioning was criticized by 82%." 3.6 "64% wereunhappy with the view ." 2.4 "76%criticized the small bathroom ." 1.5 "85% thought thetv was sub-standard ." -
3.2 "Quite uncomfortable."1.3 "87% said
rooms were small ." 3.3 "67% thought it wastoo noisy ." 1.8 "Air conditioning was criticized by 82%." 2.4 "76%criticized the small bathroom ." -
3.0 "Disappointing wellness & sports facilities."2.5 "75%
didn't like the fitness area ." -
2.4 "Disappointing internet connection."1.6 "84% said the
wifi quality was bad ."
Overall Rating
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9.2 "Terrific location."10.0 "
Near to public transport , according to 100%." 9.7 "97%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to sightseeing ." -
8.7 "Food is delicious."
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8.5 "Great service."9.5 "95% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 8.0 "80% thought theservice was very professional ." 10.0 "100% said theconcierge service was amazing ." 8.0 "80% found therestaurant service to be one of the best ." -
7.5 "Good breakfast."
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5.2 "Average value."
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4.1 "Rooms are not good."1.0 "90% said
rooms were small ." 1.5 "Air conditioning was criticized by 85%." 3.3 "67% wereunhappy with the view ." 1.2 "88% thought thetv was sub-standard ." 2.0 "80%criticized the small bathroom ." -
3.1 "Quite uncomfortable."1.0 "90% said
rooms were small ." 1.5 "Air conditioning was criticized by 85%." 3.4 "66% thought it wastoo noisy ." 2.0 "80%criticized the small bathroom ." -
3.1 "Disappointing wellness & sports facilities."
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2.5 "Disappointing internet connection."1.6 "84% said the
wifi quality was bad ."
Overall Rating
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9.1 "Terrific location."10.0 "
Near to public transport , according to 100%." 9.8 "98%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 8.1 "81% thought theservice was very professional ." -
8.5 "Food is delicious."
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7.5 "Good breakfast."
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5.0 "Pool is mediocre."
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3.5 "Rooms are not good."1.2 "88% said
rooms were small ." 3.3 "67% thought they werepoorly maintained ." 2.0 "Air conditioning was criticized by 80%." 3.4 "66% foundproblems with the furniture ." -
3.1 "Disappointing internet connection."
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2.9 "Quite uncomfortable."1.2 "88% said
rooms were small ." 3.0 "70% thought it wastoo noisy ." 2.0 "Air conditioning was criticized by 80%." -
2.7 "Disappointing wellness & sports facilities."
Overall Rating
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9.1 "Terrific location."10.0 "
Near to public transport , according to 100%." 9.8 "98%liked the proximity to shopping ." -
8.7 "Food is delicious."
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." -
7.4 "Good cleanliness."7.0 "70% said
rooms were clean ." 9.0 "90% thoughtit was clean ." -
4.5 "Rooms are not good."1.4 "86% said
rooms were small ." 3.0 "70% thought they werepoorly maintained ." -
3.2 "Quite uncomfortable."1.4 "86% said
rooms were small ."
Overall Rating
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9.5 "Terrific location."10.0 "
Near to public transport , according to 100%." 9.6 "96%liked the proximity to shopping ." -
8.5 "Food is delicious."
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8.4 "Great service."9.3 "93% found the
staff to be very friendly ." 7.9 "79% said thereception staff was great ." 8.1 "81% thought theservice was very professional ." -
7.0 "Good breakfast."
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4.7 "Rooms are not good."1.3 "87% said
rooms were small ." 2.8 "72% thought they werepoorly maintained ." -
3.3 "Not very comfortable."1.3 "87% said
rooms were small ." 3.3 "67% thought it wastoo noisy ." -
2.2 "Disappointing internet connection."1.5 "85% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
The location was very convenient and it was easy to get to any part of downtown. It was also pretty easy to use public transportation to get there from the airport which was my concern. There are plenty of restaurants and shops within a couple of blocks of the hotel. Another nice perk was a movie theater a couple of buildings over which was great. The staff was really pleasant and accommodating. The cleaning crew was amiable and checked in about when the room would be cleaned. I really appreciated not feeling rushed to get so the room could be cleaned. I would definitely like to stay there again. The room was a little small, but I think I could've upgraded if I chose.
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6.5review from
Great location to The Village A restaurant, a pub and a Starbucks are on property which is nice Desk staff seemed to be bothered by checking in. Beds are hard, pillows are too soft. Bathroom had long dark hair everywhere and I have a shaved head Room was small and was supposed to be King Size
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5.4review from
Pool and fitness center were nice. The room here was so small. We had four of us and it was very cramped. No walking room at ends of beds or between them. Smallest room I have ever seen. The temperature didn't work at all in the room and was way to hot or too cold. Toilet did not flush correctly and would have to call down to get a plunger. Not a comfortable room at all.
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7.4review from
The concierge Alex was great on his suggestions for restaurants. He also gave excellent tips on the subway and street cars; this helped us get around town Nice location. Bathroom was spotless Rooms very small. Scuff marks on the walls Wifi disconnected frequently
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7.7review from
The bed was so comfy! And the towels were really nice too! I hated that people were allowed to smoke right at the door. That was disgusting!
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6.5review from
Great location. The rooms were small in my opinion. I stayed from a Friday-Sunday. The wifi was HORRIBLE. It would disconnect as I was using it all the time. The only time I had good service was near the pool or lobby. The lady at check in could also have been a bit friendlier.
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6.8review from
Great central location I chose this hotel for the fitness centre but it was closed down for renovations and I was unable to workout, I was offered ryerse. University facilities but I'd have to bundle up walk a short distance outside and the weather was less then favorable and time was an issue
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6.4review from
sauna changing rooms
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6.0review from
central convenient location
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3.6review from
it was cloae to lots of shops it was pretty dirty
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6.8review from
Very clean hotel, excellent central location near the subway and streetcars. Staff friendly and matter-of-fact. Good value for the money. Well-stocked gift shop in the lobby.
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6.8review from
Proximity to subway, good location. Our maid (Shelly) made a very good job of making the beds and tidying the room despite all of our clutter! Could have done with a kettle rather than filter coffee machine (not good for making tea!) Fire alarm three nights in a row! (Fortunately we were out for the first one but were still disturbed by two! Apparentely false alarms) there seemed to be a lack of organisation from staff as people were entering the building with alarm going! And no one checking whether we were out of our rooms or not!
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8.0review from
convenice to subway and attractions no doorman at front entrance to direct you to parking or check in
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5.6review from
The staff was terrific, extremely helpful, and the restaurant facilities were good, offering choices for all times of the day. The room was so small, we couldn't even open the suitcase stand all the way. We had to put most of our luggage (2 suitcases) on the other bed. That was a little uncomfortable. Wish we could have gotten a room with one bed.
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4.0review from
smoking room....
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5.6review from
cleanliness site staff hotel corridors are smelly and needs refurbishment
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6.8review from
Its convenient location. The subway and streetcar connections ... easy walking distance to everything I wanted to visit, business and pleasure The state of the in room TV set. It wasn't working properly. I wasn't there to watch television so I didn't complain ... however, if I had wanted to watch a special I might have.
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8.0review from
The location was very convenient and it was easy to get to any part of downtown. It was also pretty easy to use public transportation to get there from the airport which was my concern. There are plenty of restaurants and shops within a couple of blocks of the hotel. Another nice perk was a movie theater a couple of buildings over which was great. The staff was really pleasant and accommodating. The cleaning crew was amiable and checked in about when the room would be cleaned. I really appreciated not feeling rushed to get so the room could be cleaned. I would definitely like to stay there again. The room was a little small, but I think I could've upgraded if I chose.
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8.0review from
convenice to subway and attractions no doorman at front entrance to direct you to parking or check in
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7.4review from
The concierge Alex was great on his suggestions for restaurants. He also gave excellent tips on the subway and street cars; this helped us get around town Nice location. Bathroom was spotless Rooms very small. Scuff marks on the walls Wifi disconnected frequently
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7.7review from
The bed was so comfy! And the towels were really nice too! I hated that people were allowed to smoke right at the door. That was disgusting!
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6.8review from
Great central location I chose this hotel for the fitness centre but it was closed down for renovations and I was unable to workout, I was offered ryerse. University facilities but I'd have to bundle up walk a short distance outside and the weather was less then favorable and time was an issue
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6.8review from
Very clean hotel, excellent central location near the subway and streetcars. Staff friendly and matter-of-fact. Good value for the money. Well-stocked gift shop in the lobby.
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6.8review from
Proximity to subway, good location. Our maid (Shelly) made a very good job of making the beds and tidying the room despite all of our clutter! Could have done with a kettle rather than filter coffee machine (not good for making tea!) Fire alarm three nights in a row! (Fortunately we were out for the first one but were still disturbed by two! Apparentely false alarms) there seemed to be a lack of organisation from staff as people were entering the building with alarm going! And no one checking whether we were out of our rooms or not!
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6.8review from
Its convenient location. The subway and streetcar connections ... easy walking distance to everything I wanted to visit, business and pleasure The state of the in room TV set. It wasn't working properly. I wasn't there to watch television so I didn't complain ... however, if I had wanted to watch a special I might have.
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6.5review from
Great location to The Village A restaurant, a pub and a Starbucks are on property which is nice Desk staff seemed to be bothered by checking in. Beds are hard, pillows are too soft. Bathroom had long dark hair everywhere and I have a shaved head Room was small and was supposed to be King Size
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5.4review from
Pool and fitness center were nice. The room here was so small. We had four of us and it was very cramped. No walking room at ends of beds or between them. Smallest room I have ever seen. The temperature didn't work at all in the room and was way to hot or too cold. Toilet did not flush correctly and would have to call down to get a plunger. Not a comfortable room at all.
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6.5review from
Great location. The rooms were small in my opinion. I stayed from a Friday-Sunday. The wifi was HORRIBLE. It would disconnect as I was using it all the time. The only time I had good service was near the pool or lobby. The lady at check in could also have been a bit friendlier.
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6.4review from
sauna changing rooms
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6.0review from
central convenient location
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3.6review from
it was cloae to lots of shops it was pretty dirty
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5.6review from
The staff was terrific, extremely helpful, and the restaurant facilities were good, offering choices for all times of the day. The room was so small, we couldn't even open the suitcase stand all the way. We had to put most of our luggage (2 suitcases) on the other bed. That was a little uncomfortable. Wish we could have gotten a room with one bed.
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4.0review from
smoking room....
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5.6review from
cleanliness site staff hotel corridors are smelly and needs refurbishment
