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Staff were generally friendly, room was clean and well laid out, fabric shower curtain stayed in place when using the shower and didn't cling like other materials. Generous spirit 'measures' great nibbles with drinks Very limited 'resturant' menu available - seemed more on outside board
The breakfast very good The WIFI was saturated
Location extremely near to the station and can reach to SOL in straight 30 Minutes maximum.The reception was extremely friendly and smiled to bring warmth.
Bruno the barman Trains too early for a late night in Madris
The hotel was very attractive and in a very nice location, we stayed just one night en route for the North, the breakfast was very good, We shall return as we believe it will be a very convenient hotel for a visit to Madrid.
free wi-fi internet connection at times very slow
pleasant friendly staff very good comfort and cleanliness one evening meal was very disappointing - very oily
The room was clean. The staff was competent and polite. The location was safe, reasonable quiet and within easy walking distance of the train station. Our daughter"s best friend was with us and our daughter (an au pair in Madrid) was able to stay with her and breakfast with us without any problems. (See below) Our room was too warm. This was probably a combination of the season (neither the heating nor the air conditioning were turned on) and the room location. The hotel location was quiet enough that we could sleep comfortably by having the window open for most of the night. There are no singles, only doubles, single occupancy (but see above). We live in a region with excellent restaurants, so the comparison is not fair, but the hotel restaurant was not what we would expect for a hotel in this hotel price category. (This does not mean there was anything wrong with the food!) On the other hand, the restaurant prices were in line with the quality, so we were satisfied.
I liked absolutely nothing about the hotel. The room smelled of "shake and vac". The shower was leaky. The breakfast was atrocious.
Hotel location - close to my place of business. Pleasant staff. Enough parking places outside. Poor breakfast choice. Poor WiFi connection. I'd preffer to pay for good and reliable connection than have free but poor one. Heating control is not comfortable. For a hotel I'd expect more TV channels in Englich language.
Very convienient location for visiting the Technology park (15 minutes walk) and the Railway station is only 100m. The cooked breakfast was disappointing - luke warm.
wifi connection not working in all rooms
helpful staff at check-in, clean modern design of building
Good location if you have to be in Tres Cantos for business. The wifi works fine.
helpful staff; food was good; comfortable room; easy access from Madrid-Barajas air conditioning in room did not seem very effective and so I had to open the window and so I heard the trains!
freiendly service poor wireless connection, disconnected many time. No wired ethernet either. Breakfast is not good as 4 starts hotel.
Proximity to the airport was very convenient for an early flight. The front desk staff were friendly and helpful. The free internet and convenient free parking topped off a great stay for the price.
The suite was very nice and clean. The staff was not very warm and welcoming. They behaved almost as if we were disturbing them when we were checking in and also when we asked a question.
good location, very near the metro, exceptional value. Good clean hotel but beds very hard. bed was very hard
Friendly & effective staff, clean rooms, quiet rooms, good value for money. Utility of the room and especially the bathroom, was abysmal. The entrance was not very convenient with very small automatic-rotary doors.
It was near shopping centre and food, very clean and relaxing hotel Small bar in the hotel
Cheap room we scored for 50 Euros with a bedroom and a seperate sitting room with a pullout couch. Great location for when flying in and out of MAD. There is a great playground within walking distance, but otherwise, location is in the outskirts and not a lot to see in the area.
Room was clean and comfortable and had everything we needed There was no food or drinks available (except for mini bar) when we arrived on the Sunday at around 7pm we had to go out and find somewhere to eat.
Good location, good options for breakfast, excellent, helpful staff. Close to shopping, food, mountains. Good connection to Madeir via subway. Free underground parking.
Positively beautiful rooms. Nice staff. Excellent value for the money. It was in a very suburban part of the city. No taxi drivers knew were it was. You have to take an extended metro line out to the hotel and it is twice as expensive.
We stayed in this hotel for one night on our way from Madrid. It is a great value for money paid. The room was well furnished with new furniture. Bathroom had new, good quality fixtures. Both, room and the bathroom were impeccably clean. The service was very professional and kind.
Easy to find, very nice rooms, have stayed twice before and will stay again
friendliness of the staff, both at check-in and at 5 a.m. very helpful thought hotel was closer to the airport. cab fare was 20-25 euros.
Excellent front desk staff (Blanca), efficient, great recommendations, very helpful. Great location, walking distance to large outdoor mall with many restaurants, etc., and metro stop!; 10 min to airport.
Clean and confortable Friendly staff Good location Bar service slow. Peolple left before being served
Poor food and overly expensive restaurant.
Comfortable room, convenient internet Too hard to find the right location for a foreigner.
Staff were very helpful and courteous, facilities on offer were of a adequate standard. Generally a reasonably comfortable stay. No complaints
I have stayed here several times before having previously booked with Active before your takeover
Basic business hotel, nothing more Terrible location with no interesting restaurants nearby. Hotel restaurant not great. OK breakfast (international).
The proximity to the place I wanted to go Their leaflet says that breakfast is served later in rooms, during the week end. I called several times and finaly, they said: No service at all... It was 9 o'clock and had to go to the restaurant..At least, yhey should write on their paper: No breakfeast in your room on week-ends.
the room and the pool
Booked the hotel for a day stop in madrid b4 flying back to uk, with the intention of using the hotel pool.Hotel pool only open after 1730 which was of little use to my children.
The staff was great, I came from a very stressing flight at 2 a.m. being ripped of by taxi drivers at Barajas Airport and the owner of the hostel was so kind and helpfull that the whole situation turned positive. was really the best it could happen that day for me.
Good service, clean rooms, briilliant staff and value for money- Great extra services like Parking and airport transfers and pick ups. Breakfast could have been better!
I wish organizing the
breakfast was a bit meagre- toast, juice and coffee
very freindly staff helpfull and you get what you pay for location
This was clean and the staff members were so kind, and there was free wifi, and the breakfast was fine as well. Also the candies which the staff put on the bed was delicious. I love it =] The shuttle between the airport and the hotel cost me 10 euros which is a little bit expensive when compare to the bus outside the metro of barajas station to the hotel for which just cost 1.65 euros, this is the no.211, and also takes only 15-20 mins to the the hotel from the station
Hotel was very clean and staff tried their best to help us The hotel is not in a central area hence you need to take the hotel bus to go to the metro or airport. However the hotel bus was very efficient
This Hotel offered convenience to Airport for early or late flights and airport shuttle (charged 10 Euros) which was most needed for my dawn flight. The accom is of very high quality and standard and rates with the best out there. WIFI in rooms and throughout hotel (free) was another blessing which is essential these days. Sadly there is little or no transport links to this hotel and nearest metro was Barajas, followed by long taxi ride to it. Free airport shutles could easily address this point however.
The owners were so helpful...going out of there way to be accomodating.The hostel was very clean and there was parking. It was very convenient to the airport. The area it was in was industrial...not many places around to eat dinner.
Stayed for only about 8 hours between two flights but it was perfect for that. Driver picked me up at the airport and returned me the next morning. The hotel was very clean and quite nice for the incredibly reasonable price. Would highly recommend for quick layovers with a one night stay needed. Very little English spoken by the staff
We did not know about the free mini bar and it was an added bonus after a long day travelling. The rooms are beautiful... really nice. I would, without hesitation recommend it... also located opposite a big shopping and eating area.
Unfair to comment as I checked in after midnight and left at 0900hr the next morning. Only complaint was I asked for tea for breakfast from room service and got green tea instead of breakfast tea.
I booked online and read the reviews, I have to say that on arrival I was greeted in a very pleasnt way, everything was in order and it was a pleasure to stay there, I will rebook. Book with confidence. No, it was very nice. Well done all staff.
sleek and contemporary look...excellent amenities...close to airport
The hotel emplyee's are all very friendly and helpfull.Service in the restaurant and bars was good, just one subject to improve is the knowledge of foreign luanguages, the people in the restaurant and service should improve their English, this is not the case at the reception, their knowledge was good. The taxi driver who took us from the airport didn't knew this hotel, perhaps some advertisement?
Not about the hotel, but there had no information about our reservations made with through you. Thankfully, there was plenty of rooms available. About the hotel, we did not like the abusive prices for a cup of coffee and other breakfast items.
It´s difficult to find the way to the hotel. The restaurant and the parking, both of them are expensive
Very good service, free coffie and cold fresh water when using internet in lobby
Modern, nice, clean and quiet 4 star near Plaza Norte 2 shopping area and MAD airport. Kind and friendly reception staff. Not a very large choice (and it couldn't be otherwise so i'ts ok the way it is) minibar drinks were surprisingly gratis which is a nice thing if you wakeup thirsty in the night/morning and want some cold water. Some things could be improved. Also window view is not hotel's best value but the hotel is still a good choice for incoming/outgoing travels via MAD airport and even if not close to any metro station i still rate this hotel at 9/10 given the value for money.
Facilities and service is enough quality
very modern fittings were great very cool. If your going to be flying out of Madrid in the morning it takes very little time to get to the aiport from this hotel. they took an hour to organise the taxi
Staff friendliness, very modern rooms The wired internet had problems. I had to hack a few addresses before it worked. The wireless internet was paid, which didn't seem to make sense.
the style and design of the hotel
location was perfect for me I didn't like the modern style with glass and steel. It gives a cold atmosphere
staff really polite, nice rooms
Quite modern design, small gym, good breakfast, very helpful staff
Good and welcoming service, comfortable room, enjoyable food.
very modern, friendly & helpful staff layout of the room was strange with the bed in the middle of the room straight in front of large window
Discretion, availability of staff, very kind, excellent value for money the wi-fi should be free of charge
Excellent decor, Very limited evening menu and breakfast did not cater for for northern european tastes
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
Shuttle service,helpfull staff.
Comfortable, clean, free shuttle, value for money.
The hotel was modern, clean and the staff was excellent.
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
Freindly staff, great value, neat and clean.
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
staff were nice and rooms good and with a kettle, thats good
confortable rooms poor breakfast , expensive internet
Close to my meetings location
Room cleaners did well. Breakfast was good. Staff was quite friendly. This place definitely does not feature those who travel without a car. The nearest metro station (La Granja) is surprisingly far away, and this hotel is of great distance to the Madrid city center. There are essentially no pavement in that area. The Internet access was extremely expensive, it should be free or nearly free.
Good value for money, quite, convenient The WIFI internet starts when booking it not when accessing it in the room but the staff was kind to revalidate my ticket
easy to reach to the Hotel.. The area of the Hotel. The hotels in Barajas are much better and convenient. This hotel would be used for visitor to ındustrial area in Alcobendas.
Nice and clean, ca. 10 km from the airport Direct surrounding rather industrial, access by car only, difficult to reach.
It was clean and comfortable. Parking was included so we did not have to look for parking or pay extra. Nice breakfast included also which meant we did not have to look for a restaurant early in the morning. Had difficulty finding hotel. More specific directions would have been helpful.
no dining facility after a long drive
Modern decor and excellent bathroom plus location next to the train station but not at all noisy Slight odour in room (maybe floor polish as the floor was wood effect)
clean, very comfortqble room, great value, very good breakfast have to book shuttle in advance. when we got to airport, shuttle was in use and had to take taxi to get to hotel- clerk was not too helpful about any other choices- this was one of the reasons we stayed there.
Pillow menu - nice soft pillows. Nice shower room. Hotel did allow us to swap our first dinner for breakfast the following morning as we were due to arrive too late to have dinner on our first night. Half board was actually evening meal only, which had to be taken in the cafeteria (not the room). Cafeteria was noisy (loud TV) & smokey. Curtesy bus not available weekday nights or anytime over the weekend. Poor lighting late at night made getting into our room diffucult. No trouser press or DVD player in our executive room.
Friendly staff, nice room, free internet pc use. Gloomy corridors, uncomfortable bar area.
Good, modern room/bathroom, good design. Gym small but good enough for a general workout. Food barely acceptable. Too high priced for being outside of Madrid (Torrejon is a town of its own, separated from the Capital)
I booked this hotel because of the free transfer which must be booked well in advance. We were picked up at the mini bus point outside terminal 1 and they returned us to the Airport at 4.30am the following morning. It was nice to have the stress of getting to the airport at that time of moring removed. An excellent service well done. The meal in the cafeteria was disappointing. I ordered a hot club sandwich with chips but it was cold when it arrived and my partner ordered a pasta dish which came when I was half way through my meal. When the pasta dish arrived it was shell fish with black pasta and my partner hates shell fish so he had to eat the rest of my cold club sandwich and I ate the pasta. An english menu would be useful
Clean, comfortable, next to a few shops and restaurants, next to train/bus for Madrid centre No wifi in rooms. Internet based on cable connection - the cable was very short and had to sit next to television to use.
Nice hotel in a not so nice town
quality of room furnishing very bad airport shuttle availability. Did not book it before my stay and paid 2 x 30 euro return for taxi. Thin room walls.
Nice rooms. Was not actually close to the airport, the cabbie said it was 20 km away. We arrived at 10 pm to the airport and we waited over an hour for the "free shuttle" which actually turned into a $55 cab ride once we realized the free shuttle was not coming.
it was nice. and had good food and was very helpful
the hotel is cheap,the hotel staff was very friendly the distance to the airport is more than 2,5 km ,the taxi was 25 euro's and when we arrived there was no shuttlebus
Very nice rooms for about 50 Euro. The big problem was to find a taxi want drive to the hotel from the airport. The distance was too short and no buisness for them.
Close to airport Dogs barking at night - constant and loud
nice interior, good service, quiet place (despite airport is located very close), pretty architecture of building not mutch cafe or restorants near the place, industrial areas around there
Nobody can speak english or french, it was good to practice spanish !
The quality of the room was excellent, cleanliness, comfort etc. A high standard room. Also the staff were very friendly. The lack of refreshments available..eg no restaurant or bar open, just vending machines for snacks etc. Also the location from the airport was not what we expected.
Good location close to the airport. Quiet with nice bathroom.
friendly English-speaking staff
close to the airport; receptionist helpful, kind, professional. not very good phonic isolation.
Size, cleanliness and comfort of rooms. Nice breakfast. A bit difficult to find
Breakfast very reasonable Clean rooms and staff efficient and courteous.Hotel accepts dogs. Not one English lang sat tv channel.Hard to find location.
Good location given my travel plans - didn't have to go into the centre of Madrid. It was difficult to find given the roadworks underway.
No negative aspects regarding the hotel itself. Unfortunately it is located in the middle of nowhere...
cleanliness and comfort of the room After informing that we were working during the night and sleeping during de day, there was no effort to clean our rooms so we could arrive to a fresh one. A complaint but understandable... Expensive breakfast.
Friendly staff and good service
Hard to find, wrong address on info, one way streets. They had no trace of our reservation!!! but had lots of room. Hard to find the Burgos road out of Madrid.
Very modern and clean. It was also close to my destination. It is located in a fairly new district. It may be difficult to find public transport to get to Madrid.
good quality room, good services, Hotel in a somewhat isolated position..Food is average quality and I would recommend eating out.
The hotel was very modern,had all the amenities we needed and was very clean The location was nt quite where I would have expected it to be.It seemed to be in ore of an industrial area.
Friendly staff Location and poor wi-fi signal
Room was fantastic for the price we payed 17 euro for 2 han and cheese sandwiches with gone off bread and no suce thought it was a bit steap.
Very contemporary rooms, comfortable beds. One of the nicest rooms we stayed in. Selected because it was close to airport. We arived after midnight and left at 7:00 a.m. so had no chance to use any amenities other than the room.
modern rooms, free internet.
Good to be so close to the airport, but there is absolutely nothing around it. We used it only between flights and it was a great value.
Very clean and friendly staff. After a long trip, the bath was very inviting and relaxing. For a non smoking room, the smell of cigarette smoke was most prevalent when the A/C was on..
Close to Madrid Barajas Airport. Close drive to Madrid centre. Shopping mall nearby. There's no metro nearby.
comfortable rooms, adequate food area surrounding is not very developed
Very business friendly hotel. Free quenching water and soda after a long flight was much appreciated. No real privacy in washroom. Doors are not made to close...more like a swing door.
Staff were easy to approach, even though I am not fluent in Spanish
The Hostal Torrejon is a good hotel, we didn't have any problem about the rooms or service. If you don't have to go to the center of Madrid, it's a good choice. It's far away from the center and inconvenient for public transport and in uninteresting location.
nothing. neutral. yes, the electricity went off from 12.30am to 5.30am. Why? It's not afghanistan!
The room seemed to be recently renovated, nice modern design. The restaurant was opened until late and the restaurant's staff had good suggestions. I had wanted a hotel near Madrid airport. Hostal Torrejon is actually quite far away (15 minutes by car) and their shuttle service ends at 22:30. Si if you have arrive late, you will have to take a taxi, which adds to the price.
Nice hotel. Modern, clean, spacious room. Pleasant, helpful staff. On the same cercanía line as Alcalá de Henares, so it was easy to pass a few spare hours in Alcalá. The hotel has a free shuttle service to the Madrid airport, however it did not start running early enough for me to catch an 8:00 a.m. flight, so I had to pay 30 Euros for a taxi ride. I had chosen this hotel because of its reasonable rate and its free shuttle service, but the taxi ride negated the reasonable room rate.
I booked the hotel because it had a shuttle bus to and from the airport. However, this was not a 24 hour service and I ended up having to pay another 30 euro for a taxi to the airport. I would have stayed at another hotel if I had known this
hotel staff and cleanliness of my room
Spacious room, balcony. In desperate need of up-dating, particularly the decor.
secure private parking we had a lot of household goods in the car
Please write at least 15 words
The fact that you could take pets and the location The stafff were not friendly. Also needed tea and coffee etc in the room. Hotel needs updating - stuck in a 70's type warp. Lots of the hotel is good - needs to be updated though.
Excellent suite The cost of breakfast euros 22 is expensive for what is on offer
The staff were all extremely pleasant and helpful - nothing was too much trouble. Generally, the hotel was 'well used' with dirty carpets and curtains, worn bedlinen and towels.
All the rooms are suites so you have plenty of space. The location is great and they do not charge extra for parking. The breakfast was only OK and quite expensive.
Room was clean enough and there was a wi-fi. bad restaurant (not even a restaurant only buffet), no good service, no good bar.
Clean, good location to IFEMA visitors. Not enough staff, bad isolation between rooms
The facilities were excellent and my room was clean, spacious and well cared for in everyway. On the technical side the room was amazing, with a large flat screen TV showing a vast range of channels and a host of Films for a very reasonable €4.00 per day. Reception and Room Service could not have been better and the Airport Pick-up service was very good too. I would certainly recommend this hotel, but at the moment - without the food option - see below....... It was very difficult to find by car and its location was in the centre of a Business and Commercial Area, so the views were not good. I had booked with breakfast and because of the location I also opted for evening meals. this is where the hotel let itself down badly. There was only one member of staff on duty which was clearly not enough. Even so he disappeared for long stretches of time so that items ran out, and food under the warmer congealed almost beyond edibility. The Hotel Management need to thoroughly review this area if they are going to offer food, as this was the only area that was below 4 star level.
shuttle service to and from airport, very helpful! also free internet, comfy beds
The personnel at the Front Desk were excellent. Welcoming, warm and patient. The buffet breakfast was sumptious. Excellent value for money I felt. The location at first as the hotel quite far from everything. But then on a curiosity trip to Torrejon de Ardoz (the nearest train station in the area), I was delighted by the lovely and reasonable yet modern shops, as well as the nice restaurants, the public square, the Semana procession and the quaint houses etc. I wanted to go back there again but alas, no time.
Breakfast is very good and the dinner buffet is fine too. Only the shower room need some adjustment because the water came out so easy.
We were totaly satisfied with this hotel. The staff was extraordinary kind, polite, flexible and helpful. The buffest breakfast was well prepared with wide variatons, the only thing what we missed some greens, tomatoes. The coffe was surprisingly fine, not so strong of course. The fruit juices werent flooded with tap water as in many places. The location is far from everithing but the public transport is working and the hotel is easily accessible by car. The restaurant next to the hotel is perfect and before the main lunch time nobody is there to smoke. The is black shell is the best ever we eaten. We have definitely nothing to complain. Good value for the money.
Good quality room Shuttle service a let down, some distance from airport, late arrival meant food a problem after 10.30
excellent and very helpful english speaking hotel staff postion of the hotel, slightly isolated!
The beds were very comfortable. Too much smoke in the hallways.
everything. from the check in to check out the staff was really helpful and also helped us how to go around the places and the room were nice and clean. A for this hotel.
Teapot Breakfast -- foods and facilities could be improved
Ther place is 500 m or so from the underground as well as the Malll area, close to small park suitable fot jogging, etc. You can go easily to Madrid Center, but note it will take aboutt 30 mintutes to reach to the North of Madird by undergroubd. It´s a place relatively relaxed. The only problem it´s like most of the buildings nowadays, the walls are so thin you can not avoid you listen the confesions of your neighbourhood rooms
It was hard to find the hotel. No precise adress (house number)
Good room, clean, nice breakfast
staff was great. Ocomodations OK. Not realy close to airport (sort of on same side of town). Stay was Ok but shower was marginal (typical European but not up to US standards) design requirement should be that you can bend down to pick up dropped soap. We travel in Europe all the time and expect creative bath rooms. There is no reason for a US chain not to do it right.
It was a bit noisy! Could really hear other people in their rooms. Not very sound proof.
Close to airport