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warmth and comfort of room well prepared and served meals helpfull staff very relaxing and not having to rush to vacate room
Quiet peaceful location, lovely room and excellent facilities, great staff, breakfast in room
peaceful environment the room service menu and availability of food was restricted to only certain times
Beautiful surroundings, polite and helpful staff, gorgeous room, room service was quick and the food was yummy and hot when it came up. Very romantic setting and would definitely stay again.
Very helpful porter on arrival. Waiter service was very attentive and professional. Lovely restaurant setting. Rooms were airy and basic. Children not allowed to swim after 6pm, even though it was empty. Bathrooms were very dated and in need of complete overhaul. No mobile reception
The facilities available Lack of things to do in the surrounding area of Tring
Room was spacious, especially bathroom. Staff were helpful, communal areas very grand and the breakfast was lovely. Bed felt a little small - could have been more comfortable. Changing rooms for pool etc. very small and gym etc. a bit of a maze to reach.
we were made to feel 'special' by each and every member of staff the food was execellent the layout of the sauna/ steam room in relation to the pool was odd - you need to 'travel' along a corridor to find them.
Good size room & bathroom. Attractive lobby, stairway, restaurant room. Spotlessly clean room, though frayed around the edges. Excellent buffet breakfast.
The pool and leisure facilities
Good clean room. Staff were happy to book me in a little earlier than advertised check in ddetails None really. Would have liked to see more tea, coffee and milk sachets in the hospitality tray.
Welcome by the staff. Breakfast in the restaurant with its lovely view, luckily not raining during our stay.
Friendly, professional staff Too much road noise, lack of sleep No phones in rooms
Our thermostat was faulty and the lovely receptionist Nicola gave.us a full refund. Excellent service
Staff were very friendly in hotel but the staff in the restaurant went out of their way to be helpful even to the point of holding the baby whilst we were making our selection of breakfast starters! Shower not good - too low in height and irregular flow (spurting in fits and starts)I think this was because we were at the very end of the building and the roof sloped but relatives staying 2 doors away were fine. Could also do with another chair in room.
Overall very pleasant and efficient staff. Clean room . Unfortunately on the night of our stay we were unable to eat at the adjoining restaurant, The Crows Nest as the fire alarms were activated and the restaurant had to close. We then had to find an alternative at after 9pm.We were unaware that they had to close until we asked a member of staff what was going to happen.
comparing this basic UK hotel to other hotels europe / worldwide this is an overpriced hotel for whats on offer. not going into detail, but shower and toilet are not as they should be. plumbing needs to be upgraded.
Friendly staff, comfortable and clean rooms, nice view at the back of the inn. Good to have the restaurant next door Prefer to have an in-room phone
the beefeater next door staff very helpful and friendly that there was no facilities to change we came down for my sons passing out parade and had been travelling for 4.5 hrs we couldnt check in till 2pm but there was no toilet to change. The beefeater next doot let us use the toilet facilites to freshen up
The staff were very friendly and helpful.
Nice breakfast, good parking, good location just out of the main town Stayed on Floor 2 and had wooden floor above us and all you could hear was creaking noises where other residents were pacing around all night. At least I think that is what they were doing.
The hotel was convenient to the event we were visiting (Patchetts equestrian Centre). I was impressed with the comfort of the beds!breakfast was excellent and the bar was good. My husband visited the pool area and found it good Ok. This is not about us, but what we witnessed and overheard whilst checking in. Another customer was complaining about a charge on his room, when he had not bought anything. It was explained that this was in case he used something like room service etc or made any charges on his room. The customer did not understand, and I am afraid that the male receptionist argued with him and it got very heated. Please remind whomever it was that the customer is always right and just say I am sorry. The charge was taken off but the customer was very upset and quite rightly. We were also charged but our female receptionist explained it well......
Room very good, breakfast very good Wrong price charged at checkin, but corrected on production of paperwork.....bar prices very high, no bar snacks, no draught beer, no ice. There was a party night in the hotel, when we arrived back from an external event we were met by a police van hauling fellow guests out of the hotel......
The warm and welcoming staff - at reception, cleaining the room and at breakfast satnav took us to the wrong side of the road
Was given the smallest of rooms, with bed sided by wall. There was no light on the desk, and the single light in the bedroom hall was not sufficient. For th price of the rooms they could offer internet for free. Carpets were durty and smelly all over the hotel. This hotel would certainly do with a massive refurbishment.
The restaurant staff were outstanding, warm & friendly, and genuinely eager to serve. The dinner was also good value for 17 pounds, and the breakfast was superb. The bar staff were friendly and helpful, and we especially enjoyed drinking our bottle of wine after dinner in the garden patio. The room was so hot, it was almost impossible to sleep. Never stayed at a Hilton anywhere in the world that didn't have ac. And the parking lot and street outside were very noisy, with a lot of screeching tires and gunning motors. The wireless provided by bt is also greatly over-priced.
I liked the look of the hotel. The friendlyness of the staff holding doors and generally being polite. A+ I stuggled to understand the accent of the front desk workers. We got lost in the hotel a few times, not enough signs from the stairs + lifts to the front desk.
Hotel heating was stuck on full and the room was extremely warm, the road noise made it impossible to leave the window open, the shower mixer knob was broken and the shower head wouldnt direct over the bath due to worn fitting.
The friendly staff at the reception desk Family room (adjoining room) all I wanted was a double room
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
Excellent location by the airport, nice and professional personnel, professional services, clean
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
the attention given by check-in staff and the comfort of the rooms,good food none
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
Ran out of things at breakfast time
Location location location Nothing bad
The great warm welcome from the reception staff was very welcome after a long drive. Good hospitality.
Tea making facilites in the room would have been apperciated.
location from Gerrards Cross, breakfast rom 151 could do with a refurb. old but clean.
Lounge Area Room was very warm
Great Value, given London location. Rooms very sizeable and well equipped.
We had dinner in the restaurant and were disappointed with the quality and value.
Nice decor, comfortable room, good food The room was too hot, heating on too high! We had all the windows wide open all night in November.
your staff are more than plesant at all times the only thing which is going to sound very trivial, wait for it, were the scambled eggs ugg!!! think they might have been powdered
The traditional pub area with open fire with the big screen although the bar itself was shut even though there was football on !! I would suggest the rooms be updated, dark wooden furniture looks good if its quality furniture in large classic rooms, otherwise it just looks old and dated.
Location was good for my business trip. On arrival I was kept waiting while staff member finished off sociaI conversation! I ordered room service which was cold and poor value for money. When I checked out my bill was wrong and I am still trying to resolve overcharging! A real shame as it could have been so much better.
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
The Jurys Inn Watford was lovely and warm. We asked for a quiet room and got it. It was lovely and clean basic but bed was very comfortable. Bath was very clean and I had a daily bath - a practice I would not usually do in hotels. I found the bath small but more comfortable than my own one at home which is very large - it just moulded to the shape of the body. I thought shower rail with semi circle gave a lot more room in the shower. We also ate most of the time in our room for convenience as we were over for a family wedding and it suited us to rest between functions. Reception was very nice, but one of the barmen referred to my husband Noel as you lot - the Irish - which would be a very racist comment!! Staff did not seem to know anything we asked them - they had to look everything up on the web - even what terminal the flight to Ireland went from when taxi was waiting. I think Jurys should have a chart of terminals for all countries from which they have clients and it could be posted in reception area thus obviating necessity for asking in the first place.
Price fair for the quality of the room Lack of parking
Central location Near to shops Close to Rail Station Easy to find Spotlessly clean No on-site parking
It's very modern and new hotel, good breakfast, nice rooms,located in the city center No mini bar in the room, payble WiFi (5 GBP for 1 hour, 10 GBP for 24 hours)
The staff werre very professional and helpful. The hotel was very clean and the room very spacious. There was no parking at the hotel although once you had found the nearby parking it wasn't too bad.The bar food and drinks were rather expensive.
this was our 2nd visit to Jurys inn.. we have family living in watford so it was a perfect base while we visited. the location is lovely and the high street in watford has everything we needed.
The staff went OUT OF THER WAY to be accommodating, helpful, friendly and generally go "above and beyond" to provide outstanding customer service. Deputy Manager Rob was wonderful as was Ellie and the rest of the staff!!!!!! I also would like to compliment the wait-staff at the breakfasts--they were AMAZING--couldn't do enough for us...every morning and every day of our stay. Jury's Inn is to be commended on their staff training and customer service policy!!! The room assigned to us left a lot to be desired. The room we PAID for an upgrade for, was much, much better.
Sink stopper would not rise. Removed same but staff replaced it daily w/o repair
Hotel was clean and well maintained, service was good, food and restaurant were both very good.
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Very high standards all round. Difficult to park as with a lot of towns now. Parked about a mile away.
perfect location for very early flight next morning
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
Nothing The room was very small The shower was very small Nothing was good about this place
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
the bed was really comfortable none
It was the site of a special dinner we were attending and the fact that the dinner and our accommodation were on the same site was a great advantage It is a small point, but I would have like more biscuits on the tea-tray! Enough for afternoon tea, and tea in bed the next morning.
A good location for the road networks. Restaurant food and breakfast good. Staff helpful with directions to the nearest tube station. The lift decor could be improved; looked worn out.
Location good, booking in/out was easy. Tatty carpet in the lift....a poor first impression.
This hotel is a large 'function' commercial style hotel. well trained staff, executive room not inspiring and not executive quality.
The hotel felt a little tired, the greeting from the hotel desk was cold and unwelcoming. The bathroom, we were in their best room, was small with very little space to put anything. we spent an hour or so in the hotel bar but left due to limited choice of wine, at extortionate prices - I certainly would never stay there again.
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
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There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
For a stately home it had a homely atmosphere.
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
Lovely room, excellent value for money
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
Hotel staff very friendly, room very clean and comfortable
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
Nicely decorated reception area and room. The location isn't great for central Luton.
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
chack in took too long
The location was perfect, the staff so helpful, the room extremely comfortable and the meals in the Pub were super
It was a bed. The restaurant looked nice but I didn't eat there because I didn't have time. Shower looked dirty. Staff seemed flustered when I got there. It was late at night and there was one other person checking in already. Apparently they had some problems with the room keys. A distance from train station.
Very helpfull and friendly staff ideal location for our visit to family and friends 2nd visit this year. more expensive on second visit breakfast not included.
Everything was good
Staff were nice, nothing too much trouble. Drinks were a bit expensive
Cosy bar/lobby area where you can eat as well. In general this is a nice hotel. Its looks a bit old but that because it is and part of the charm. The rooms are good though and the hotel has a relaxed pleasant overall atmosphere. The room price is really out of range for this kind of hotel. Its nice but in the rest of europe it would classify as a mid range hotel (not more then 100 euro a night).
First time I've been inside the Old Palace Lodge despite growing-up in the town; not disappointed - lovely hotel and a very plush room. A nice treat for my 40th birthday weekend! Bit of noise from other guests in the early hours, but not enough to spoil our stay.
The room was very clean and tidy.The staff were very welcoming and always there to help.The was a large choice for breakfasts and very good portions.Altogether a welcome stay. The 24hr room service at the weekend has room for improvement.Although they guarantee small snacks they varied with the staff that were on shift.The sandwiches one night were very good.The next night they were very poor.This was about the only problems we encountered.
The fact that the room was booked with the breakfast included was brilliant as the price of the breakfast on top of the room would have been very expensive
It had a sense of class about it.
Pleasant staff and old world character of the building. Lack of service for residents due to functions being held at the hotel
Courteous staff, evening meral in the Hotel was excellent, overall , enjoyed my stay and will return Room layout was a bit confusing, but this has to do with the building layout
I didn't feel rooms were that clean and quality of furnishings were poor. Car Parking was also a pain!
Location. Breakfast was cold, teapot poured everywhere but in the tea cup.In the room there was not a welllit mirror for applying make up, not even the bath room mirror was well lit.
excellent location,during a cold spell in St. Albans the hotel provided a nice warm and pleasant oasis.. sant nothing
Staff were good and the room was well prepared
Hotel is central and close to amenities.
It was everything we had hoped for - excellent location and an interesting historical building. Good breakfast and comfortable night.
Location, cleanliness, newly refurbished
Although there was a notice advising that the water inthe shower tap was very hot, we were unable to control the heat of the shower, as no cold water came from the tap!
Well equipped comfortable room. Cosy bar. Good breakfast with rapid service. Friendly and helpful staff. Clean and tidy throughout. Get there early to find a parking space (they do have an overflow car park along the road so there's always somewhere to put the car).
In center and easy to come to.