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The jazzuzi did not work and it seems like it has been like that for weeks.
Good price and an excellent location.
Front desk staff were very obliging and helpful. Location of hotel on the marina was excellent.
Very nice breakfast. Nice swimming pool.
Large room, large public areas, good service from bar man. Terrible, white light in bedroom and bathroom - try using some normal lightbulbs or yellow lamp shades. Reading lights did not work. I missed tea/coffee facilities in the room.
I appreciated hospitabiity of the staff as they were always ready to help and assist. Everything was ok :)
The hotel is well situated close to the city centre, the train and bus stations and the Norwegian Coastal Express. It is a modern design and overlooks the canal and old docks area. The evening 'summer buffet' was good value for money.
A young and inspired staff doing their best to get a new hotel up and running. Obviously some minor start-up difficulties, a somewhat "fancy" design and some solutions are not fully unpractical. Designers and architects should stay more often in hotels...
Everything was new and functional.Free internet, breakfast. Small window and no a/c, it was warm in mid-September, not sure what it would be like in August. Breakfast has not changed in the years that I have stayed.No onsite parking.
Modern, well designed, value for money, special wishes taken care of, free computers worked well, excellent choice of bread qualities and good coffee. Restaurant area undersized and partly understaffed, poor orange juice.
rather scandinavic design; sober from all perspectives; good location, breakfast good; reasonable price no lockers in the room; lacking charm/warmth
Breakfast, interior rooms Unable to log onto internet
Fantastic breakfast. Modern design. New hotel. Plenty of internet- facilities. Simple sliding door to the toilet - you have to know one another pretty well..
New and fresh building in city centre, good breakfast, quiet, no queue, relaxed breakfast hours in weekends, late checkout, free coffee 24/7. All well. No bathroom privacy. Please change to non-trendy compact doors...
Great location Well, the interior is cold and discolike, with downlights shifting from red to green and yellow...Breakfast room was very cold, due to draft from the large windows, and the breakfast its self was quite a bit below par.
A fair enough room and hotell The staff need to upgrade their information about the city. I asked how long it would take me to walk to Kalveskinnet, but the staff didn´t know were the Kalveskinnet was, nor the Vitenskapsmuseet. No big deal, but I think they ought to know or find a method to find the information. I looked for a telephondirectory or number to the reception in my room, but couldn´t find it. It was a bit annoying.
Location and breakfast, Coffee in the reception. late check out on sunday. Overall very good.
Breakfast buffet was good. Central. Bathroom - door of glass that don't give you any "privat life" You have to know the person you stay with very good.
nice central location, very good price for norway none
Breakfast was good! Good location, nice staff Small bed (double room), bath heating was not working, bad noise protection
I liked the location, right in the center of town. Ok, there are others as well, but I went after price since I wouldn't be spending much time at the hotel.
I liked the staff, the breakfast, the facilities, the room, the location near the buss stop I have stayed in this hotel several times of the reasons mentioned above. But I always try to get a room on the back of the hotel and in one of the higher floors, because else you wil be disturbed by the trafic.
location bathroom and noise in my room
Nice, well connected
Good, quality hotel in a good location in this expensive City. Good help staff and a good buffet breakfast.
Helpful staff. Can't think of anything I disliked. I don't like pre-fab cheese, but there was a lot of good fruit, so things balance out.
good position in town centre and airport bus stopped outside. large room, nicely furnished shower room was a little basic and the washbasin was cracked; view of the airconditioning units and back yard smoking area not very nice, half the rooms were not available because of noisy building work next door
Friendly reception staff
-Corner room with "river view" -Room had electricity and lights -Expansive breakfast buffet -"Toiletries provided" -Ice machine on the same floor as room (stretchjfor positives here) -The "river view" would have been better if there had been windows in the room. It was difficult to see through the wall that faced the river. -No power outlets in room. This hotel assumes its customers do not carry cell phones and tablets that need recharging. -It is challenging to hold a plate and eat breakfast while standing. The room was overcrowded and there were no seats available. -The hand soap, shower gel and shampoo dispensers all appeared to contain the same liquid with a different color. No bars of soap. Bring your own soap and shampoo for the shower. -No container for the ice cubes. Had to use the single wine glass in the room to hold the ice. -No iron in the room; seems unlikely that travelers would pack their clothes in a suitcase... -Modern business hotel? Falls far short of the mark.
Good location, best breakfast in Norway
the breakfast I would like the bed to be 180cm, not 160!
the food and the service is good. The reception also help a lot on info limited channel of TV. I was in Chile in October 2008 but i ca get as many channel as possible especially in English
Excellent quality room and certainly the best hotel stayed in during our Norwegian tour
Wonderful room with very nice views. Very friendly stafft. Very clean. Very central. And the breakfast is excellent!!! We loved everything.
The excellent range of food at both breakfast and the buffet lunch. The hotel was exceptionally clean to the point the bathroom in my room looked as if it had been installed the day before, everything gleamed. The staff on reception were very helpful and extremely polite and kind.
Great breakfast. Nice bar/lounge, The location of the hotel is as close to shoppingmalls and nightclubs as you can get in trondheim. I booked 3 rooms for the weekend, and stated in my reservation that we would be needing one childs bed for one of the rooms. After checking in it tourned out that the room where the childs bed was needed was the smallest room of the 3. My inlaws, which I had booked room for was assigned to a rom over twice the size the room I got, and I had two small kids and my girlfriend with me! Werry poor planning from the hotel staff. After clomplaining we were reassigned to a room a bit bigger but still smaller than the one my inlaws got. And I had to carry the extra bed myselfe between 3 floors. During the night we were awaken several times by other hotelguests partying werry loud in their rooms. Poor sound insulation. I will not use this hotel again
Very wide choice of food at breakfast. Good base for business or pleasure traveller. The room was meant to be a double with tea/coffee facilities. On arrival it was a twin with no tea/coffee facilities. I asked to be moved, which l was but still no tea/coffee facilities despite numerous requests.
"Full board" like, city center, Very nice staff
The breakfast was great. Our room was not cleaned properly. We also had some damage in the room that was never fixed.
It's a very good value considering the breakfast buffet is included and food can be very expensive in Norway. It's right in the center of Trondheim and close to everything. The new beds are extremely comfortable and I got my best night's sleep in Norway on these beds. The interior is a bit raggedy and dated, though clean. The spa, which is the reason it was recommended to us, is kind of odd. For example it has a room with nothing but these cushioned chairs sort of like pods hanging from the ceiling. Couldn't figure that one out... Also there were no soaking tubs that were quite hot enough for me.
The SPA and the restaurants are excellent!
- pretty small room, cheap bed quality
Central location, good atmosphere Difficult parking facilities (about to be improved I believe), preparation for breakfast not finished at opening time. Our room was located a loong way from the lobby and the nearest lift did not go to parking area due to construction work.
The old-fashioned atmosphere yet high standard of rooms, the location, the fact that there was a cot for our baby in the room on our arrival that it was not possible for us (including two old ladies who can not walk very far) to have a proper dinner in the hotel due to bookings and some special event (on a Saturday evening), the breakfast was not that good - cold scrambled eggs for instance
Room size and facilities were excellent, we had adjoining rooms with my 16-year old daughter and we were able to have the connecting door opened. No problem. Not really, however as we had a very early start from the hotel in the morning, we were disappointed that the buffet breakfast was not served until 7 am at the earliest.
Very nice spa! Good location and generous breakfast. Poor/uncomfortable beds, windows could not open in this room... Poor air-con. Time has put it's marks on this hotel - it needs renovation.
The place is gorgeous I was not given breakfast. I had to catch an early train, and left half an hour before the breakfast buffet opened. In similar circumstances in cheaper hotels a single breakfast has then been prepared. At the Britannia there is no such service, which at that price is astounding.
I paied for the whole period of staying on my arrival by bank card. On the next morning I found out that nearly the same sum of money (about 4000 NOK) additionally was took from my bank account as the transaction made by Britania Hotel. Reception staff said that they have no information about this transaction in the Hotel system but my bank confirmed that it was made by the hotel. I got my money back only because of my bank efforts. Hotel did not provide any excuses..
It was all good Nothing
Large comfy room, polite & helpful staff
Breakfast choice is not very large.
Not especially luxurious, but not surprises. They served breakfast late in the weekend. That was nice.
Good reasonably priced hotel with modern standard
Comfortable room, nearness to the Cathedral, coffee/tea/fruit all day Air conditioning could have been more efficient
i especially liked the decor. Appreciated also that there was free internet service. Rooms were quite spacious The tap in the bathroom didn't hold up on its own (I assumed it was on purpose so as not to waste water). A bit difficult and very frustrating to wash your hands etc when the water keeps closing.
Friendly staff, very comfortable room, excellent breakfasts, we really enjoyed our stay and will come again. Tea/cofffee whenever we wanted was a real bonus.
the hotel staff was great, the location perfect, and the breakfast exceeded expectations.
Room was small but very clean, attractive and quiet with lovely view over park. A little shabby and staff could have been more helpful in manner.
I liked the decor and the breakfast Limited hours for the Sanua
Service, room Heating in room.
Its easy access for the airport bus and the city centre. It was extremely noisy until 4am outside in the street on our last night which we had not expected - we would have asked for a quieter room if we had known.
Staff very friendly and helpful. Made the best out of the situation when we arrived to an overbooked hotel (though overbooking is a poor excuse). No room service available. When we came to check in to our confirmed reservation hotel room, we were told the hotel was overbooked and we got a room not suitable for renting out. We also had people walking in to our room from the adjacent room in the early morning (approx. 06:00). Hence, the "Poor" evaluation of the "Check-in process".
staff were helpful room had fantastic views over city 2nd day we left our room about 1130 am but it was not cleaned that day obviosuly they considered it too late to do so at 1130. Disappointed as was good otherwise
nice room, really nice breakfast, position respect to the center
Polite and helpfull staff. Location in center. You could easily hear the neighbours in the closest rooms
Fairly spacious rooms for Scandinavia, good shower, free Internet (in lobby area), good breakfast.
The hotel location was very good - close to the train station and shops. Room was very comfortable
it is not far from city center 1.Not clean enough, 2. Breakfast was poor, many things missing, as spoon and cups for eggs, not enough bread, and many other things not availlable, due to many people at the hotel.
Town Position Room was stiffleing. Open the window and it opens to a outdoor area with other windows not belonging to the hotel so 1, no security 2, lots of noise from other apartments, closed thew window and too hot. Skylight has no curtain, no good in Norway int summer!!
Very nice and xomfortable, excellent location in the historical part of the city, friendly and helpful staff. Nice food. The room was rather small but quite cosy.
The temperature of the room was very warm and the lights control was not efficient
The hotel was in a very convenient location, close to the train station. It was clean, friendly, inviting and the included meals plus afternoon waffels were wonderful. You get what you pay for!!! In a good way :) The hotel is very modern and the beds are really comfortable.
Light evening meal. Free Thursday night concert tickets. Well located.
Location, staff, very friendly atmosphere Nothing
There is no place for clothes, no closet, no drawers, no safebox. There is not enough staff people around to assist (only one who does all jobs).
new comfortable hotel in the same city center, free DVD for rent, expensive parking free dinner very poor if we compare with other Clarion hotels in Norway, breakfast should be better organized
breakfast is very good, nice modern and big rooms, free internet access, good location. parking: reception didn't tell us the parking garage under the hotel is prepaid....so the next day we had a fine. Could not find airco in the room and the window couldn't be open because of all the dronken (shouting!) people walking by.
No dinner possible.
Overall nice hotel. Excellent location and clean room. Nice and service oriented staff. The breakfast room was quite small, with many people at same time it was very crowdy.
it is very closed to the station poor lift, and the room a bit too small
The brakfast was very good. The room was very nice and up to date, but a little bit small. At night some noise from the surroundings (pubs).
A warm welcome. Excellent breakfast. Very comfortable beds. Central location.
food, ( breakfast was good/excellent, and and it was nice to have the option of a free kveldsmat First one, the next day two and later three of four lights in the bathroom stopped functioning....and did not get repaired .
Very nice, clean, well located hotel in Trondheim with a marvelous buffet breakfast. The hotel is a 5 minute walk from the train station. Thon Gildevangen is a very nice hotel, but be sure you don't get a room facing Karl Johan Gate. There are 2 bars and a Diskoteque across from the hotel and the noise, music and loud talk, is continuous to 3 AM - except on a Sunday night.
food was good. very central location.easy access to trains and ferries.bed very comfortable.general atmosphere quite easy going proximity to night clubs made it very noisy at night. booking system failed causing great stress due to the staff not understanding how to access the money which had been reserved from my credit card account. I did not think the receptionist was very helpful
welcoming and helpful reception, Very nice
the customer service and breakfast was especially accomodating to a persons needs the size of the room, no washing & ironing facilities in room and hotel was underconstruction
The design, the breakfast and the staff The room was very small
Very quiet, clean, and comfortable.
a bit dissapointed as I was fined 1300 for smoking in the room despite the fact that I had booked a smoking room.
reasonably priced for Norway!!!!!! my bedroom was very small and a little uncomfortable because of this....also it would be much better to be able open the windows for some fresh air!!!maybe then the room would not get so stuffy!!
free coffee, nice staff
Some of the staff at reception were not so very friendly and helpful, but others were very nice. The room was quite small with the extra bed for the child.
The atmosphere of the building and its quiet location
The staff were exceptionally helpful and the provision of waffles for afternoon tea. Delicious. Nothing at all.
Courtyard Facilities with Buffet all day
Hotel is an old bakery building full of character and very comfortable. Much more interesting and relaxing to stay in than the modern plastic alternatives. Central but quiet location. Excellent hot and cold buffet breakfast, make your own waffles in the afternoon, and evening buffet all included in the price. Coffee available throughout the day (also included in the price). Free reliable and very fast wifi (vouchers available at reception). Staff very friendly and helpful. Would definitely stay here again.. Finding it difficult to think of something we didn't like. Bed possibly a little too soft but that didn't affect our sleep.
Good value considering the breakfast and evening buffets. Staff was friendly and helpful. Convenient location - close to everything yet quiet. Our room faced the inner courtyard and groups sitting there were quite noisy during the day and in the evening. Also many people were smoking in the courtyard so even though our room was hot and stuffy we could not open our windows or the room would be filled with cigarette smoke. The hotel should not allow smoking in the courtyard.
That it was clean and the staff friendly. On tap coffee/tea/hot chocolate.
Great location and breakfast/dinner. Very convenient to train station and the Hurtigruten boat terminal The beds were a little old
Unpretentious, very clean and comfortable and a convenient location- the afternoon waffles were a very nice touch.
The staff was very nice: polite and helpful with requests. Another plus was the excellent location. Breakfast not included. Bathroom not very clean.
Very nice and friendly hotel,very polite and hospitality stuff.Also,the building is like classic castle!!!So,easy place in the center Trondheim.
has front desk staff available only from 9 am to 6 pm
the kitchen facilities
fast free wifi internet, cleanlines, good location - whole center on walking distance, free cup of coffee at check-in, check-out until 12:00 no parking available, no brekfast - only possibility to buy some sandwiches
Simple, effective and quiet
Excellent location, extremely helpful and friendly staff. Good facilities - kitchen/fridge etc, which meant we could cook rather than eating out all the time, plus washing/drying facilities. Noise (not really the hotel's fault!) - city centre was very noisy at night throughout the week with people coming to and from pubs/clubs late at night, noise from lift. Friday and Saturday were worse, with guests in the neighbouring room having a pre-pub and post-pub party. Staff however were very helpful - warned guests about the noise and let us use another room. Towels are not changed daily (but they did give us extra towels when we asked and there is access to washing and drying). No toaster :(. Blinds on windows would be useful to keep out streetlights at night.
Great location, friendly staff, good value for the price. Beds aren't that comfortable, bathroom can use improvement.
location excellent. staff very helpful. comfy and clean rooms no
the room is clean and the kitch room is excellent nothing
The price was reasonable, it was very centrally located. No, for the price it was very goodl