Kasa Hotel Riviera Maya

The breakfast at the hotel is included and offers great food, according to guest reviews.

Guests have mentioned that the beds at the hotel are very comfortable, ensuring a good night's sleep.

The hotel offers complimentary breakfast and is described as a kid and pet-friendly property, making it suitable for families.

The hotel's rooms are described as spacious, modern, and comfortable, with amenities such as a rain head shower, smart TVs, and a full kitchen with appliances.

Guests have mentioned that the pool and facilities are very clean, ensuring a pleasant and hygienic stay.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the lagoon and pool comes highly recommended.

Guests were impressed with the quality and variety of the breakfast offered. Consider including breakfast when booking, as it is described as fantastic and different every day.

Some guests noted that the rooms were spacious and well-equipped, including features like a full kitchen with appliances, Smart TVs with an open Netflix account, and comfortable furniture. Checking the room amenities before booking is advisable.

A guest highlighted that the hotel is located in an area that may not be well-maintained and can be disappointing, especially when arriving at night. It's recommended to consider the location and surroundings before booking.

If traveling with pets, be aware that there may be additional charges, and there were specific guest experiences related to overcharging for pet services. It's advisable to clarify pet policies and charges in advance.

The hotel offers an airport shuttle service for a surcharge. Guests may find it convenient to inquire about this service for transportation to and from the hotel.

Some guests mentioned noise-related issues, such as noisy rooms and birds in the morning. Bringing earplugs for light sleepers is suggested, especially if sensitive to noise.

The hotel is within proximity to various attractions, including Xel-Ha Water Park, Dos Ojos Cenote, and Tulum Mayan Ruins. Guests may want to plan visits to these attractions during their stay.

A guest mentioned that there were demands for tips, so it's advisable to be mindful of potential additional service charges during the stay.

The hotel connects with guests via WhatsApp for any issues or questions, providing a convenient communication channel. Guests may find it helpful to have WhatsApp for easy access to hotel staff.