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Hotel is clean, well appointed and luxurious without being overly expensive
I enjoyed the stay. I think the outside sineage could be better especially at night. Breakfast dear.
My wife and I are not 'hotel people' but we were blown away by the decor, comfort and especially the friendliness of all the staff.
The Staff - Just brilliant and very interactive.World Class.
Freindly staff light well maintained room None
Great room, very quiet, very clean, end of the corridor on the 5th floor... Like all the Rugby touches around the Hotel...
Good staff food good Carpark 500yds away phone charges & internet excessive.I Avoid hotels charging for internet.didnt know you could charge so much for calls perhaps you increase them when it rains
Clean, comfortable and modern room.
All very good Cold at B/Fest in the resterent
The location is great, the comfort of the room was important but by the far the friendly staff were fabulous. Long Corridors, nothing else really.
Very friendly and helpful staff, good location and good parking
The room was very nice and comfortable. The price seemed quite reasonable and the parking was convenient and easy too. The staff were friendly and helpful. Nothing at all.
Quiet, warm, clean - easy check-in. I paid for an 'Executive Room' and was given a 'Disabled Room'. Not too sure why that is, but it was printed on my receipt - and I was given no explanation.
Friendly personnel Maybe more european oriented breakfast and dinner possible to order?
the easy access to the town & river
Friendly staff and comfortable room. Have stayed before.
Thought the room was expensive compared to other equivalent 'pub based' lodges
This place is excellent. Good price only via booking.com
It was only chosen due to its location next to the University It was dirty,too expensive and not of a high standard that it should have been to match the price I paid
Large good quality accomodation
The staff were wonderful, very helpful The Winning Post served excellent breakfasts and other meals My only complaint would be that the bed was very hard
Staff were very friendly and helpful - room was clean and comfortable. Good location for Twickenham Stadium.
From check in time to departure the staff were both helpful , pleasent and efficient , the room and bed were comfotable
Very friendly staff from front of house reception to cleaners. I particulary liked the instant acknowledgment I received from the receptionist when I walked through the door even though he was dealing with another customer. Some hoteliers are so busy going through the motions of running the hotel that they don't even see the customer standing right in front of them - so recognition means a lot to me and gets the staff a big tick in the box! Not really any to list however as you've asked I'll just have one little nit pick. Breakfast was served in the pub next door and on our second visit the waitress got both our orders wrong and my wife had to send hers back to the kitchen - shame really as the first day's breakfast was fine - just a lack of attention to detail which took the edge off a perfect score for you. Not much fun dining in relays, neither is it much fun letting one meal go cold whilst you wait for the other to be redone. I expected the waitress to at least offer to return my meal to the kitchen to keep it warm whilst my wife's was redone - but alas as I said, a lack of attention to detail and no customer focus.
Had been to Hampton Court Flower Show, convenient location for rail station as travelled by train, good pub next door, great food served, enjoyed watching planes coming into Heathrow, a bit of a novelty for us. Staff very polite and helpful. Could have done with complimentary toiletries as couldn't carry any with us.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
the strict minimum!! 14 GBP for wifi
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Close to the airport. Elegant in its own way. The rooms are a bit small.
Slick check in, very clean and comfortable
Close to the airport The rooms was far too hot.
Nothing decor very tired, noisy
The food was great, and the service terrific too. Doors a bit scratched up.
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
location for airport
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
friendly staff, convenient location
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
Very convenient, great location to airport
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Staff attention to detail, quality of room and location
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
clean, modern and comfortable
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
Convenient for our touring itinery.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
The food at the restaurant was excellent - a fantastic meal.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Very helpfull staff,very clean place Rooms are sparce and very cold when the heating goes off
I went to the IRB Rugby at the Twickenham Stadium and wanted an overnight place to stay; b & b; close to the venue; at a reasonable price. The Twickenham Guest House provided all these. The service was very friendly and very helpful. I was disappointed with the breakfast which lacked a cooked element. At the end of the day, it was adequate for my needs.
Friendly staff. Breakfast included. Free coffee and bottled water. Twickenham Rugby stadium is just across the road. Walking distance to Twickenham Town & rail station. Warn and tired room. Tv not working on all channels. Given a "suite" as guest house was full which had a kitchin area But a carton of Take away Rice still in fridge. No residents lounge so nothing to do if stuck at the Guest house. Guests can sit in Dining area which has a tv. Rooms have avery tired look but are clean
Shower head in poor condition unable to control heating room too hot
Comfortable bed, well-equipped and clean room. good view, excellent breakfast, including fresh fruit and low fat yoghurt Music played throughout public rooms, particularly too loudly in the bar where one wants a quiet chat.
the leisure facilities were good and included in the price the rooms are very small and so are the beds
Clean, room ok in size for London Internet unstable, only 20 min, should be free or included in the room charge. Long check in and check out procedure.
The main evening meal was poor in relation to the high price they charged
cleanliness , location and facilities no
The location was the only thing we liked. The room was tiny. The bed was really small and breakfast should be included at the prices they charge.
Staff were very friendly.Breakfast was excellant. Dinner was first class.
It was close to the town making travel to central london easy. very small room.
The situation was ideal for our purpose. The rooms were quiet and comfortable. Breakfast was great though no Shredded Wheat! The view from the room wasn't great with piles of builders stuff and van's unloading etc.,however it was a bargain weekend deal and it didn't really matter.
Chose this hotel for it's location and really only slept there as family live in locality but have no room for us to stay. Thought room was a little cramped for hotel rating but it was adequate for our requirements.
Convenient for public transport to destination. Very quiet pleasant room. Kettle did not work easily (did not mention to staff as not serious inconvenience)
Brilliant value for money and very friendly helpful staff. Great breakfast for vegetarian eaters too. No except maybe a phone in the room to call children in other room.
We found the auto opening doors a good feature when you arrive with luggage. I believe it would be advantageous if there was a private door (car controlled) to allow access to the diner without having to walk outside.
Very helpful staff. cheerful & friendly. good breakfast. good location for twickenham Poor internet access which staff found v frustrating when they were trying to help us
Rooms clean and tidy and quit Not enough Coffee in room for a couple
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Early check in after a long haul flight was not possible
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
the restaurant was devine, though would have been better to have had a wider range of food on offer for the room service. failing to have a gym. Although there are some excellent running routes, a gym would have been prefered
Friendly staff, comfortable Needs a business centre. Breakfast ends to early - 9H30? Should be until 10h00 or 10h30
Brilliant stay, wonderful location.
Calm atmosphere, relaxed breakfast, no rush no gym
we loved staying here! beautiful room, very clean, and very accomodating room service staff, who said they would cook me an English breakfast after 9.30am, as i am allergic to wheat and couldn't have the continental! some of the check in staff on the front desk were Very formal, not too friendly and very snippy with us when we checked out. - we'd arranged late check out, and although we appreciate that the maid was waiting to clean our room for the next guests, we were out by 1pm as agreed. but downstairs, a couple of the staff were definitely icey towards us.
Wonderful view of the Thames from the restaurant. Beautiful internal decor. No tea/coffee tray in room
Value for money. Very nice hotel, very tasteful.
Free internet. Original breakfast offers. Beautiful setting. The fact that most if not all of the staff was foreign (but very friendly) made me think they probably underpay their people...
Beautiful location - and extremely pleasant & welcoming staff Some difficulty in getting a table in the restaurant as it was so busy! But only because it's good!
The breakfst was excellent, and would have been god value if not included in the room rate. THe dining experience waas enhanced by the wonderful view from the window down the Thames.
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
The size of the room and the Hotel's location poor service at the restaurants
excellent facilities. main restaurant closed. drink and mini bar prices too high
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
First class all the way Limited menu selectin in the sports bar
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
Very peaceful and quiet surroundings. lovely place for weekend getaway.
Fantastic location so peaceful , welcoming ,food was fantastic , best pasta I have tasted in a very long time - just an overall great experience throughly enjoyed my time with you , I have already recommended it to my business collegues ! I struggle to think of any ...
The area My room
free wifi & parking, nice bed the hotel was quite empty & they still put up on the 3rd floor..lots of steps, that somehow happens very often when booking thru your website.
Good service, attentiveness of the staff, excellent facilities We were not advised when we booked that evening meals are not normally provided in the dining room. Supper trays were provided and the quality was good although limited to "sandwich or burgers"
Everything was fine. Staff, location, facilities. A really beautiful place. -
Quiet, easy parking and communal rooms were very good Not possible to eat in the evening other than on your knee and we couldn't get afternoon tea either
We felt really welcome upon arrival. The atmosphere was very homely. A beautiful period house with perfect interior. The breakfast was more than enough and in a cosy formal sun-soaked breakfast room with a view onto the garden. Don't miss the billiards room for a game on the huge table! The pool was also excellent. Great place for a romantic weekend or family reunion. 10mins from Hampton Court Palace (Henry 8th home), great day out.
Got a free upgrade, room was lovely, pefect surprise setting for my partner. Room came with a Bose sound system, nice bathroom, big bay window with great views to London and the surrounding countryside. Even had a little fridge which is a rarity nowadays. A shower curtain would have been good.
I like everything about this place. The key is too big.
Excellent standard and facilities. Very Good value for money. Away from central London.
In big park and neighboring historical house. 10+ minutes walk from nearest train station. Transportation to center London (Waterloo station) takes 39 minutes on the train. Breakfast and room wifi not included in room rate.
When we booked the hotel we paid the Waldorf Price but found put that it was downgrading to Hilton, everything we paid for wasn't there. We also had to ask for everything Everything. We paid for high amenities for a 5 star Waldorf we got stuff for a 4 star Hilton.
The hotel room was very nice and met all expectations. The hotel staff was not helpful or knowledgeable. They provided incomplete directions to hotel and they could not provide assistance or personal recommendations for nearby attractions.
The rooms were amazing, the shower was amazing, the pool was amazing and it's set in the beautiful syon park! The only thing is that it's a bit far from the centre of London but nevertheless it's an absolutely gorgeous hotel!! I just wish it had a little bit easier accessibility to London Centre!
It lived up to its star rating Very poor directions
Very convenient location Charged for a coffee that was undrinkable even though this was brought to the staffs attention
Good location, nice spacious room, friendly helpful staff; would definitely recommend. Nothing we didn't like
Welcoming staff -clean rooms convenient for station and buses Could be noisy in roadside room.
Friendly staff clean rooms and good location excellent breakfast .helpfulness of recetionists in organising our transport to twickenham rugby match
Clean and friendly hotel, good room and car parking, good value for money Bed somewhat short (I am 6'2)
I liked the fact that it was so close to the highstreet and to Richmond station. It was very convenient and not expensive. The cooked breakfast was not great, but otherwise all ok.
good location limited parking space
The staff were friendly, I booked a room for my friends as their christmas present, the room was cold there was no hot water and the bath room heating did not work. Did not like the fact the staff at breakfast continually spoke to each other in their own language and not English, most of guest were English and I feel this dosnt' make for good relations.