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I like the decoration of the room. I loved the location! The staff were nice and I enjoyed my birthday there. Would love to come back. The parking is horrible. The spaces are way to close together.
The desk manager was very accommodating when I checked in on 2/5. My room was next to the elevator, with an obstructed view of the pool, but at my request he moved me to the only room on the complex that had a window view of the gulf, which really improved my stay. The parking spaces are extremely tight and my vehicle was damaged by an adjacent vehicle's door. After the first night, I took two spaces to avoid further damage, and the car beside me did the same thing, for the same reason, I drive a small car (BMW 328i), A full size is impossible to park and still be able for passengers to exit from both sides.
I liked the location and the bed was very comfy and the shower was nice The fire alarm went off at 2 am and then intermittently throughout the night. The pool was right outside our door and people were not courteous of pool hours and were very loud. The staff was always not very friendly and had poor customer service skills. And I absolutely hated the parking situation.
The staff was great. Very friendly. The location was awesome. Was upstairs above wet Willies. Was on the strand and 10 second walk from the beach and pier. Nothing. It was great
The staff was so friendly! Can't say enough about Monique in the front office. She was funny and welcoming and another guest was complimenting her hospitality as well. All other staff members were equally welcoming! Made our stay even better. Will definitely book this hotel again.
We enjoyed the proximity to the ocean. It's right off of Tybrisa, with shops, food, and the pier. The pool is a nice place to hang out when you want to get away from the salt water. We ended up renting bikes around the corner, which is a great way to get around the island. The rooms were outdated. The mattresses were extremely soft and have a dip in the middle. The walls in the rooms had splatters on them, there were hairs on the floor in the bathroom, and dust on everything. Overall it was a cheap hotel with a great location. Try not to spend too much time in there.
Black mold in the shower, room reeked of cigarettes, other guests were extremely loud, the lock on the door was broken.
Beautiful location, right at the beach! The hotel clerk/manager conducted herself very unprofessionally when I called her regarding my check-in time and OTA misinformation. I sensed anger for no reason, and she refused to take responsibility or show concern for how informational discrepancies with her OTAs can unintentionally negatively impact her customers. It's profits over people here. I recommend that you spend your money elsewhere for better customer service.
The people who cleaned the rooms were fantastic. The guy at the front desk was not so good. He failed to tell us that there was only a "Down" button on the elevator. We had no idea how the elevator worked. The room was clean and nice. The steps up to 2nd and 3rd floor were awful. It looks like they haven't been swept in years. I wanted to get a broom and sweep them myself. As in most hotels, the rooms were kept nice and clean, but outside the rooms (halls, stairways, parking) was dirty and grungy. Lots of construction junk was strewn around. Desk staff was NOT professional.
Not clean at all and needs more lighting. The pillow top matress in our room was flipped upside down because of the condition of the top part of the matress so we slept on the very uncomfortable bottom side. The location was perfect but the room was so very gross.
Staff was nice, but they were renovating the entire area. Only plus was location being right next to the beach, and having an air conditioned room to sleep in at night. Ok if you plan on being out all day. Room was in poor condition and not very clean looking. There were holes in the walls, the bathroom door was completely splintered at the bottom. No available hair blow dryer in the room. Parking was not the best, spots were super tight and someone scratched my car opening their door.
Close to the beach, clean rooms, comfortable bed, and friendly staff. A prime spot for the young party-goer looking for beach-side activities. Wet Willies, located on-property, serves up amazing frozen daiquiri's. Sunrise Diner, around the corner, is the place for breakfast! Amazing omelettes and breakfast buffet on the cheap! Noisy! Hotel was undergoing renovations -- tile cutters running until 10:30pm. Thin walls and noisy neighbors can also be a problem. Parking is horrible with limited space. Hotel crams 3 vehicles into a parking stall, causing potential damage to everyone's vehicles. Not good if you are looking for a comfortable, quiet place to stay. Be weary about eating at Lighthouse Pizza located directly across the street. Should you have the misfortune of receiving an incorrectly made dish or rotten cheese in your pasta, they will refuse to correct the issue, call you a liar, and cite their no refunds/exchanges policy.
Location is great! Service was wonderful. Hair dryer didn't work. Breakfast milk was spoiled but replaced. Cereal was old.
Room was clean. Staff were friendly. Beds were comfortable. Great location.
The room was very comfortable and clean. An excellent value for such a convenient location. Very comfortable beds and pillows, and the staff was friendly and helpful. We had four devices on the wifi, and the connection was perfect. I didn't bring my dogs this time, but will on our next visit. I live very nearby, and will definitely revisit this hotel with my teenage children and relatives from out of town. The parking lot can be a little cramped with all the super sized pick-ups that frequent this part of the state.
While the room was not plush or elegant, it was certainly clean and comfortable. The staff were particularly friendly and went the extra step to make sure that our needs were met. The breakfast was seriously pedestrian--cold cereal and convenience store pastries.
Location and cost. Looked like the room had not been cleaned in years. Bathroom was maybe the filthiest one I have ever seen. Felt like I needed to take a shower somewhere else after taking one there. Back up lock was falling off the wall. Not much parking. Value should be $40 for a room like that.
The staff The room overlooked the stairwell!!!
great location, friendly staff, plenty of parking. Had a full kitchen with dishes, stove, fridge, etc. not all do tho. had a leak in our shower ceiling when it started to rain, but they had maintenance out pretty quick - on a Sunday. If you want new, shiny and fancy, do that somewhere else. If you want somewhere friendly and clean for the family to comfortably land at night after the beach or pool, it'll do just fine! no coffee in room!!?? And lobby coffee didn't start till 8:00. Odd considering I did have an oven...
Nothing Poor quality and dirty
Room was disgusting. Hair on the sheets, something smeared on bathroom mirror and bathroom light blown. Overall nasty in look and smell. We checked out and received a refund immediately after seeing room.
breakfast was good, the counter person was good and helpfull bed sheets were dirty, only had two pillows and not enough bath towels. since I paid online I was not able to get my military rate.
Staff was great. Exactly what I thought I was paying for. Not the fanciest place in the world, but clean, near the beach. nice people, place to park, continental breakfast. I'm pleased with my stay and the money I spent. Thanks! Sink backed up--needs some attention, but was still usable. Otherwise fantastic!
The reservation was not honored. We were transferred to a "sister" hotel. The sister was not clean, not staffed at night and had noisy air conditioning units in the room.
The staff were exceptional! Any question was answered and all requests were immediately taken care of! Location was great in relation to the beach, restaurants, and shops. We will be back! 2 negatives to the stay: 1 was the floor of the room was on the dirty side but this is due to the amount of sand and would require a deep scrub so we just wore socks and flip flops and were fine and 2 was the breakfast options were very limited and mostly carb loaded foods (muffins, toast, bagels, cereals, etc.) -Lots of good breakfast restaurants were within walking distance so not a real loss
Cottage feel Friendly staff