Cons: We had requested a mini-van with seats that fold flush with the floor. I called and talked with the agent specifically to ensure we had that car type since we were transporting family heirloom furniture. When we showed up, there were no minivans. Only a Ford Transit that had 9 passenger seats, NONE of which folded down at all. Packing the car was a nightmare and put our family furniture in jeopardy.
Mar 25 2016
Cons: Hidden Fees. Lots of hidden fees.
Jun 29 2016
Pros: We had a free upgrade and the staff was so friendly (I believe her name was Julie - at the Savannah/HIlton Head airport!!)
Sep 25 2016
Pros: The local Avis in Savannah was more than accommodating with our schedule. They helped us return the car we drove from Tampa to Savannah after hours with no problems. Wonderful staff who went out of their way to help us.
Cons: The Spark we rented had head rests in the back seat that jutted forward 4 inches from the actual seat. My sister had to lay across the seat sideways because her beck was at such an awkward angle when trying sit upright in the seat. The tire pressure warning sign came in and wouldn't go off. We pulled over and added air to the tires even though the gage says they were all fully inflated. This delayed our trip. We got back on the road and the light came on again! Then we heard air coming in to the car and the open door sign came on. We pulled over and checked all doors including the trunk. They were all shut. We get back on the road and both the tire pressure light open door light continued to come on throughout the trip. Very frustrating and we nearly missed our flight!
Feb 27 2016
Pros: Dropped it right off and walked to the terminal.
May 7 2016
Pros: I liked the rate I was given even though I rented the car from Savannah, GA and returned it to Charleston, SC.
Cons: I was talked into buying the gas upfront and only used half a tank which is something the agent would have known given my itinerary. We were not credited anything for returning the car with half a tank of gas.
May 8 2016
Vehicles need to be better inspected/maintained be
Pros: Vehicle was spacious.
Cons: Vehicle ran/performed erratically.... surged/stumbled badly on light or moderate acceleration. Terrible fuel mileage. Low tire warning on..... this after a LONG wait at the Savannah Hertz counter for the "supervisor to decide which car goes to Charleston".
Oct 3 2016
Pros: the staff on abercorn road are super friendly. i've rented from there for years and have always had a pleasurable experience.