Uckfield Hotels

I didn't stay at this hotel myself but booked it for my parents. They were over the moon with the hotel, so much so that we are thinking of booking the hotel for the whole family for my dads 50th in November.

Nice and clean hotel in a beautiful countryside setting. Hotel staff were very friendly and helpful. There was also a problem with a change of date with my initial booking whereby I got charged for a night which was cancelled, but both the the hotel and booking.com sorted it out quickly. Food at the restaurant was good, though I was disappointed that the children's menu did not match the adults', i.e. mash potato was made from powder and sausages were not as good quality as you would have expected.

Reception staff were friendly and efficient Bedroom was v small. Bar was soul-less and rather institutional - a missed opportunity in such a potentially magnificent room. It was also too noisy from a next-door wedding reception. Hotel guests should be able to escape this sort of event if they wish but all the remaining public rooms were about as inspiring as an airport lounge - another missed opportunity. Someone should have a good look at the furniture (too much of it) and fittings and try to make all the public rooms more intimate and welcoming.

the hotel was beautiful in a beautiful setting, great rooms. Our breakfasts service was diabolical , there was no food left, staff were rude, and even when we complained they took 45 mins to bring our breakfast and there was nothing left on the buffet . We complained further and so we didnt have to pay, but we would have preferred to pay and have a decent breakfast .

The waiter who served tea and generally looked after us, Rob was a credit to the hotel. He was clearly passionate about what he did and it was reflected in the service we received from him. The quality of food served at the hotel was very good and the cooked breakfast was impressive. The decor of the hotel was very disappointing. It was neither country house or modern chic. The reception rooms with their fabulous architecture were reduced to looking like something suited to a retirement home with over a dozen stained identical winged chairs. The bedroom was pretty boring, and didn't live up to expectation. The photo of the bedroom on the bookings.com website which was listed as an executive room, and which we booked on that basis, was in fact one of the suites, so we were disappointed when we saw the room we were actually staying in.

The Spa situated in the Hotel Our room was located opposite a pub. The noise was so loud it was a bit difficult to sleep.

The leisure facilities. The reception staff very poor and inpolite.

To much noise heating poor

the room was lovely. desk staff helpful. breakfast was chaos- not enough cutlery (people trying to eat bacon & eggs with spoons!), queing to sit at tables, food running out and not being replaced despite requests ( twenty minute wait for croissants!). duty manager hopeless. healthclub dirty and very run down.

Very very good staff, attentive and very helpful Charged for using a credit card to pay my bill so I will never use or allow my staff to use a De Vere Hotel ever again, bed uncomfortable

location & service Price especially parking costs

The room was lovely There was no vegetarian option on the menu and the service was poor. We recived differnet information to other guests.We were disturbed frequently durng the night by very loud guests and by staff

Our room was very nice I felt the staff were all very young and inexperienced, a little ineffective

Staff were friendly and service good if a bit fragmented. Bed very comfortable. Breakfast very good - but seeing Marco's caricature every where, I expected it to be. Room was a bit 'shabby', grouting in bathroom black and iron burns on carpet. I think we were probably in one of the older rooms not featured on the website.

Only a one night stay, but ticked every box for my brief stay, rooms comfortable and clean and Sunday morning breakfast good.

Design, quietness, easy check in and out, great location Bed very small for two people. Chipped basin, shower had to be held to point in right direction

The position in Brighton, we stay quite often as my son lives in Brighton and it is the first time I noticed your hotel. I found the hotel room unwelcoming and the bathroom was so small you couldn't turn arround in it. My daughter and I had trouble trying to get ready at the same time. The colours were a bit "in your face" I know I am older than perhaps most of your guests, but even my son and daughter thought it was not very restful.We also had to move rooms as the television did not work. The rooms were over the bottle bins and they were being filled most of the evening and emptied at about 6am on Monday morning which I realise someone has to stay in those rooms but if everything else had been OK it wouldn't have been a problem. It was a nice hotel but for me a little bit too modern. Also the reception desk was far too small to do anything on.