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The location Furniture in the room was dirty and tattered. Carpet looked dirty and the room had a stale odor
The staff was very friendly, the lobby area was very inviting. The screen on the window was torn, could not open the bathroom door 100% because it would hit the extended shower rod, toilet (not the seat but the whole toilet) had a bolt broken so beware when you sit.
Location to Atlanta airport The room was outdated. The blanket and oomforter smelled like sweat. There was dark brown on the wall in the bathroom. After my first night I saw a dark red stain on the mattress sheet. I tried to eat for breakfast but there were ants crawling by food
Absolutely. Horrible we got there at three for the 3 o'clock check-in they did not have any rooms ready I didn't get us into a room until 4 o'clock and then the thermostat in the room did not work it was so hot in there I thought I was going to die I I'm in elite level cyclist racing and event in the hotel experience was awful the thermostat did not work it was hot could not change the temperature in the room check in time was three they didn't get up until four awful
Good value for business trip.
We've been to this hotel before. The location is great for the airport. Even though it was a smoking room, the room smell was horrible. All the pillows in the room smelled like they had not been washed.
Clean remodeled hotel with elevator and interior room doors. Staff attentive and friendly. Staff very helpful and quick to get blanket/extra towels. King size bed comfortable. Room had microwave, refrigerator, desk, and chair. Standard good breakfast. Outside pool and drive up hill to parking and hotel front.
Staff was pleasant and welcoming.
The location and cleanliness No
Nothing This hotel was oneof the worst by far. To much in and out traffic. The hotels outside doors did not lock which was a safety issue for me. There was people standing outside the elevator smoking and drinking. I didn't stay the three days only one.
The staff They were renovating
Customer Service and distinction between smoking and non-smoking areas. On line customers have no choice of room
Upon arrival I realized that the picture does that place way too much justice. The picture made it look quaint. Actually its just tacky. The. Building is badly weathered and not kept up from the outside. The parking lot had trash and cigarette butts all over the place. The inside looked better than the outside representation. I had to wait twenty minutes for the one customer ahead of me to check in. They had already been at the window when we walked in. The only reason I had made a reservation because I knew I was going to be pressed for time. I only had two hours before my appointment and it was a holiday weekend. When the South Asian woman was done there was no greeting or anything . I figured it was our turn since she just stood there. I showed her my reservation and that I'd already paid for the room and she replied "We don't advertise on the internet anymore." Why when I pulled up the site you were one of the first to show up? She goes on to tell me, she would not honor the price or the reservation. She continuously pointed at the computer screen but wouldn't turn the screen around. She was clearly lying and waisting my time. She said it's been a year since they used any internet promotion. I continuously see them advertised. Fortunately, I was able to speak with a kind person from the customer service number on Kayak's site. It would have only taken moment to fix, but the unethical woman, stood there not answering the phone. I eventually was able to get a room at a much more classy establishment. I guess good rooms aren't cheap and cheap rooms aren't good. They will never get business from me or my company ever again. They can continue catering to the prostitutes and crackheads that have found home in their "hotel." Everything the place is tacky and bad business owners. They need to find business ethics.
Michael, the concierge, went above and beyond to make our trip a great one. There is no pool.
Hotel is clean, has multiple on-site restaurants including Atlanta's only Tiki Bar, service is prompt and is connected by Slybridge to The Marriot Marquis convention center/hotel. They recently removed their pool and are in the process of installing a large conference center instead. The pillows on the bed are on the flat side and difficult to sleep on, but the front desk is able to get you extra pillows.
Easy to find, friendly staff, clean room, I'd stay again.
Location Hotel under construction, loud noises in the am, room smelled like paint, a little ghetto
This hotel should be closed while being remodeled. The smells noise and dirt are awful. The noise was truly unbearable. And my room was not remodeled. Sticky floor that I asked to be cleaned and never was. Old beat up furniture. Leaky faucets. Toilet that wouldn't stop running. You'd think it was a roadside motel that rented rooms by the hour.
Tha Executive floor perks were great Whatever issues we had with our room were dealt with quickly The bathroom faucets leaked. The beds and pillows were too soft fo me.
Friendly staff :) Temp in the room was hard to control. Also the air condition made a very annoying squeak sound all night long.
Went there for a concert. We could walk to the Georgia Dome. We were able to valet car and walk to restaurants/bars.
Lots & lots of interior construction
I loved the staff. So helpful, and friendly. Very accommodating. Just really great people overall. Room could have been cleaner. Bathroom smelled like Pee, and my wife found a tiny rubber band in the bathtub. Neither of us wear braces. Other than that expect to pay typical hotel prices for everything. Overpricing is sadly the norm at places like these.
Location.!! The bathroom needs an upgrade/maintenance there was a clog. Took a couple of minutes for the water to drain.
Nice location specially the sky ridges connecting 3 hotels to Leachtree Center very helpful staff good security nice size rooms
The workout room was nice and clean.
We are frequent Sheraton customers and specifically went out of our way to stay here at the Atlanta Sheraton. The parking is a joke. You have to park far from hotel then take a small path down a small car ramp and with kids and luggage it's not only scary it's dangerous. The hotel wasn't as clean as most Sheratons but most of all the rooms were extremely noisy. We could not sleep at all with the noise. Will not stay here again. On a positive note the pool was nice. Not clean Super noisy Parking is a nightmare
I love the location and I have always felt safe here. I have had issues staying in Atlanta in the past, but fortunately, I have never had issues at this hotel. Parking was not included in the price of the hotel. I wish I knew this as I was booking instead of finding out at check in.
We loved the setups of the room, pool was amazing kids loved it. Did not like paying for self parking, valet parking I understand bt paying for self parking wasn't use to that.
Fire alarm ringing all night in the room next to us
Friendly staff Clean rooms
I love the pool area and the staff was very friendly! The room was not clean and the beds were old, worn and squeaky.
Location and price. We requested 2 beds and a pull out or cot on this website. We were told that that set up was a fire hazard and no room in that hotel was set up like the one we requested. We were given the "hospitality suite" which consisted of a bed that pulled down from the wall, a pull out couch, and a cot they had to roll in. There were no actual beds.
I loved Jazzy J in the club lounge ! He was SO AMAZING! BEAUTIFUL Spirit! Supurb customer service ! I loved the indoor pool garden ! Wish there was a sauna .
The hotel was beautiful very clean the pool was great and the staff was very friendly The bathroom door did not lock and the sound proofing for the rooms were awful
The rooms were clean and the decode was very nice Was hard to spot and wasn't close to downtown like the description
Very nice, clean, and convenient. Way too expensive. Their green housekeeping program was confusing. Food at the hotel was also outrageously priced for quantity and quality of the food.
Very nice hotel! N/A
The valet parking took to long to get your car
Location is great. Easy walk to Phillips Arena and other attractions in the area. Valet parking attendants were wonderful!! Booked online thru hotels.com. Reserved a deluxe double room, with 2 double beds. Got the two beds, in a tiny single room with moldy bathroom in which the tub barely drains while showering, for $358.00. Extra charge for internet!! Called front desk after arrival. Told me they could not do anything about it as I had booked through a third party. Lesson learned.....go direct!
Expensive Valet only
Close enough we were able to walk to the venue and several choices of restaurants nearby. $35 added for required valet parking with almost an hour wait for our car to be retrieved.
Lobby was nice & location was good The carpet was stained and worn, and so was the furniture. The tub was so clogged that the water backed up to your ankles even in a quick shower. Valet never answered the phone and was slow even when there were four or five guys standing around. Self park is not even an option. Check-in was slow. View was horrible- we had an inside facing room. I've had nicer stays at budget hotels. Don't expect much from this place. Every amenity is charged separately.
Only thing I liked was convenient location and the service was very friendly. I can't believe this hotel has 4 stars. It barely feels like a hotel and its quite impersonal. The CNN aspect is interesting but the building feels like an office with the hotel as an after thought. The rooms are super out of date and there are no outlets that are easily accessible near the bed which is super annoying for plugging in devices. Also, you have to pay $15/day for internet. SERIOUSLY! Internet should be free and included in the price, PERIOD. The nickel and dimming is super annoying. It reflects how out of date the hotel is. I'm not sure how other ATL hotels are but I'd encourage you to find a better place to stay. I really hope ATL has better options than this place.
Excellent location, and services. The rooms seem very dated (south tower). Wallpaper peeling, dark look. Bar area is nice, but staff seemed to not want to be there and it showed in the service. Sat at the bar and had an unpleasant smell.
My reservation was ready. Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
We didn't know the limit until we had already booked and gotten the itinerary. Very inconvenient and we had to pay for 2 hotel rooms because we could not cancel. The staff we spoke to on the phone were unpleasant. We were calling to let them know we were going to be arriving late and it turned out we couldn't stay there at all. It would have been nice to know the fine print about the pet friendly hotel before I booked and paid.
Desk manager mariadirty roo Dirty room. No wakeup call. poor valet service
Balcony was a plus My husband and I stayed for (3) days. Our room only cleaned 1 time. On that serviced day, only (1) towel returned, and I had to request a towel the next day. My son had the identical room and his wife had gotten ill one night, they had to call house keeping at (1am) to ask for a clean-up. The hotel staff came in and used a wet vac... to pick up (bio-hazard) vomit that had hit the floor. I'm sure this happens from time to time and you'd think they'd use some kind of disinfectant and clean more thoroughly the next day or on the occasion.. No other cleaning application was applied. Gross
They had amazing customer service!
Customer Service, lobby, Starbucks on site $35/day for parking
the restaurant service was awful. we went every night. food was great, service was terrible.
Supposed to be free wifi. And free parking not amazing at all
Clean room 45 min check in, valet was full, took 2 hours to get s toothbrush
Room was very clean. Comfortable bed. Air worked great. There was alot going on at the hotel that weekend but check in was pretty quick and the riom was extremely quiet.
Big hotel. Accommodated my early arrival. False alarm went off at 5:30am, waking all guests. It was not resolved until about 20 mins later.
it was a nice room and pool. no where to park except down the street at midnight in downtown atlanta with my daughter. we first sat for 45 minutes to get into the mariott only to find out they had no parking because it was full and so we had to go down the street park in a parking garage, and walk back two blocks with our luggage at midnight. I will next year stay someplace that offers more to there guests. I was disappointed also in the staff very unhelpful, I just was not impressed at all with what I got for my money
Great staff, perfect location, very central. Unique architecture. Highly recommend.
Short weekend trip and could not have asked for more. Excellent service and friendliness impressed us and our friends. It was perfect. Nothing. It wasperfect
The bathroom needed a fog fan. One of the shower doors didn't move very well.
I like being close to the Atlanta area. I like the building architecture and the modern furniture. After getting our key room, the reception attendant was not too clear about our floor number or room number, so we got of course in the wrong elevator (I had all the bags and three small kids). It was a little frustrating I wished more hospitality and clarity for our first time there... Then the next day the alarm clock in the next room to ours started beeping at 5am with no one there to turn it off. I had to call the guest services to ask for someone to turn it off. Of course all the kids I had sleeping with me woke up at 5am!!! not the way you want to sleep at a 5 star hotel!
This is the 2nd Westin I've stayed in and they have both been great. At this one in particular, the staff was super nice and I had a very good experience. The bed was amazing. Beautiful hotel from the outside too. The room wasn't as big as I was expecting and I had hoped for a bathroom as nice as the one I stayed in in St. Louis. It had a big walk in shower while the one in Atlanta was a standard tub you can find in any hotel.
Rooms were nice and clean For the cost I would hope for a peaceful nights sleep but instead loud music was played half the night along with younger girls running and laughing up and down the hall. Very disrespectful.
Location,luxuries ,clean,staff,view Valet parking
Staff were great
I loved the view from our floor and the room overall was very comfortable and clean. I did not like that you have to pay for wifi unless you are a member.
Very nice room with amazing view of dowtown
Incredible views. Within walking distance of almost everything Atlanta has to offer. Friendly staff, quick to respond to any requests at any time of the day/night. Our AC unit lost power at 11pm, they had it working by 11:30pm. ORDER A DRINK at the bar on the 73rd floor and then sit back and relax while the room rotates, giving you the best view of every part of the city. Worth the money. Only complaint - the beds in the double queen rooms are small, and do not comfortably sleep two adults.
Location Poorly managed and staffed. Rooms need insulation from the hallway sounds. Charged for Internet when I was told it was free as a Starwood member.
View from the room was lovely. Used to having breakfast and parking included in the price of the room.
The valet parking and baggage storage staff were very friendly and helpful, but the check in receptionist was cold and impersonal. For these prices, WIFI should be free. Period.
Close to all I needed, amenities were complete Noise, heard next room talking till 3 am.
I loved how accommodating and welcoming they are for pets. The cost of the room based on the size. Was expecting something much bigger for the cost of the room.
initially given poor room. charge for room from Hyatt showed up on my card
Location and the people are awesome. Small room. Didn't have a King that I requested. Got 2 doubles. Typical over - expensive food and beverage that you have to stand in massive lines for.
There should be a shuttle to and from the airport and a a better parking system
Excellent front desk and bell staff. Plenty of rooms for early check-in. Room balcony doors actually open so you can get a breeze and see the city. Excellent location for getting all around the city. The interactive TV menu is cumbersome, the mouse on the remote is crap and takes like a million spins to get anything done. Its just not very usable sometimes.
Great meeting hotel, with the best and friendliest staff anywhere. Really good lunch options are in the contacted food court.
Great staff, great location, great place
Computer downtime meant manual check-in system with pen and paper. They had all hands on deck and handed out vouchers to guests in long line, served drinks (alcoholic included) at no charge, and walked you to your room. Overnight parking was very pricey (I think $35/day).
We stayed here twice in 1 week and requested a King with View room. The first time we got just that, and the skyline view from the international tower was beautiful! The room was quiet, modern, and the best part was all the electronics plugs offered on the nightstands! Great location to restaurants and the trolley. When we checked in, we were told we were "guests of the day" and were given a voucher for food/drink items at the hotel's market. As we checked out, I happened to speak to a nice gentleman at the front door and mentioned we would be back in a week's time because we were celebrating our anniversary in Aruba. He gave me his card and said he and his staff would ensure that we had a great time when we returned. When we returned, he had upgraded us to a King Suite on the 17th floor with a corner view and 3 balconies! It was the most amazing room I have ever stayed in at a hotel. THANK YOU!!! We also had a nice "snack" in the bar and I had am amazing kale salad. We are now huge fans and will be staying at this hotel whenever we can in the future. Our King Suite Corner View room could have been vacuumed better. It was apparent that housekeeping does not use a crevice tool at the edges of the carpet, for they were very dusty and dirty throughout the unit. Same with the window tracks, but this is pretty minor. Otherwise the room was AMAZING!
Loved the location? Could of been a little cleaner.
I like the fact that is in the city ,and I didn't had to rent a car everything is just there great location. But the room that I got its wasn't clean everything just was dasty the sheet was very dirty I don't think that hotel with high quality like the say but honestly it's wasn't athe all I'll give it rate 5 star only because the location was great.
The staff was very friendly and accommodating. Very polite. Even the cleaning crew when you meet them in the hall they all said good morning have a great day. I forgot to leave my keys in my car one night when we got in and they sent a security office named Erin to my room to get my keys and very polite. I told them I was so sorry he said no ma'am it's fine. Very friendly. Nothing.
Comfortable bed , I was upgraded to a king and also put up on a higher floor by request. The view from the tower is no view at all just down town traffic and noise. Also the walls are thin, I could here others toilet flush and door closings.
Location Room was tight. The did not take the effort to find my marriott rewards number ( did not have with me). would not consider an upgrade evin if I paid because I booked with this site.
The employees No pool or jacuzzi. Or free breakfast
The beds, service, staff, everyone is here to help you enjoy and relax life. My favorite and only place in Atlanta I will stay.
Everything on the Room Service menu was excellent.
champagne at check in.
Great service and friendly efficient staff.
The Hotel while a Ritz Carlton also has a boutique feel, the rooms are exceptional in function and style. All of the staff that I interacted with were warm and friendly There was nothing I did not like
The staff at the hotel was without question second to none. I travel over 200 nights per year so I have a bit of hotel experience. The traffic at the front was a bit much, but the Valets manage it extremely well. The Valets are the best I have ever seen.
I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.
This was the worse hotel experience of my life!!! They had overbooked the hotel by a large number of guest and had to make arrangments for us at another hotel. The hotel was not in the location we wanted and they did not call and let us know ahead of time of the change so that we could arrive earlier instead of having to go half way across town to stay. The ast. Manager on duty was not appologetic and did not seem to care. I took it as this was a normal occurance by the way they acted.
The bed and the pillows There is no electrical adapter
My girlfriend and I spent a weekend in the city and we couldn't have asked for a better place to stay. The room was perfect for our needs, it was clean and everything was as we expected. It was convenient to several restaurants and shopping. would definitely consider straying here again. Parking is probably my biggest issue, it's a little too expensive and wish it could be complimentary to guests.
The Bed was so comfortable!!!
Almost everything was perfect except the size of the room for a family of 4. The food arrived to the room not hot but a little cold from room service. Room size was small for a family of four. Beware if your flight arrives early check-in time is at 3pm!!!
Very friendly staff! Excellent Nothing
Lobby and surrounding areas were beautiful. Close to the places we wanted to go. Room was very small for the money even though I got a deal. Beds were really small. We have never stayed in a room with 2 beds that were not queen beds
very nice staff very accommodating liked food in bar and lctaion was perfect for us high price, nothing special about the room or bathroom, early turndown very poor value for the money
Was all good
Everything!! Especially how they accommodated my 10 yrs old granddaughter and made her feel special. They even made her and her stuffed animals name tags. That was just too precious!! With there was an ATM on every level.
Very hard to get a waiter at the Sunday brunch. Not used to having to search for help at Four Seasons hotel.
The hotel is perfectly situated in mid town. The staff is wonderful, facilities great, and great food. The bathrooms are a little dated and need to remove the tubs and put in bigger showers for two
The staff was phenominal. They were professional and courteous the entire time. THe room was nice and very clean. Considering how much the room cost, i expected a little bit more, but it seems like you have to be very careful on what you do or else you will incur extra fees. To start off, parking was an extra fee. When we checked in we were told that internet and use of the spa area was complimentary. When i tried to login to the internet, I was given the option to pay for a day of use or a couple of hours. When my wife went to the spa area and asked if she would be able to use the facilities for free she was told no and given a price guide. Now i didnt expect free services, but i did expect that when i am told the spa is complimentary i assume it meant free use of pool, steam rooms, hot tubs, etc. Don't get me wrong. I came to this hotel just knowing it was expensive, but the rooms value alone just did not meet the cost . After a stay here, I would like to explore a lower tier of hotel within the city. I truly think i could get the same value for a much lower cost
The decor was just amazing and really enjoyed my stay. Simple words - pure luxury in everything. Impressed! :) It's no doubt is expensive to stay and valet parking kind of slow.
Loved the valet, design, location and overall customer service of team. Indoor pool was nice but more sun exposure/outdoor pool or larger deck would be great.
Staff was incredibly nice No outdoor pool (which every nice hotel in Atlanta has) and no movies or decent tv stations in room?!? We checked into hotel for a 'staycation' and wanted to sit by a pool during the day and get room service/watch movies at night and couldn't do either!!! Total disappointment and WAY too much money to not have basics like that. We ended up wandering through the mall because we had literally nothing to do there... huge waste of money.
I had the pleasure of being one of the first guests who checked in to the new St. Regis Atlanta which opened on April 14th. I arrived to the hotel shortly after their ribbon cutting, and the hotel felt very alive. judging from the first moment I walked in to the hotel, I felt like they have been open for over 5 years, and that nothing seemed to be worng. I had the most warm and welcoming arrival - the doorman was very pleasent and asked for my name, he quickly assisted me with my bags and escorted me to the front desk. They knew my name as soon as I arrived, and checked me in (and gave me a nice upgrade as I am a Platinum member) to a nice suite. I was escorted by the front desk person to the floor, and met my butler (yes, I had a personal butler). She was very nice and escorted me to my room. she explained about all the services they provide and offered to unpack me and provided me with a great explanation about the room (they have a cool TV in the bathroom miror). The gym is overlooking the pool and has one of the best equipments I have seen. Although I didnt have a change to use the spa, it looks like a great experience. The bar and restaurants were full with people (which I guess came for the first night). This was a true 5 star experience - i will be back next month to Atlanta and will not look for any othre place to stay.
Guest room Lobby Hotel Exterior I had the pleasure of being one of the first guests who checked in to the new St. Regis Atlanta which opened on April 14th. I arrived to the hotel shortly after their ribbon cutting, and the hotel felt very alive. judging from the first moment I walked in to the hotel, I felt like they have been open for over 5 years, and that nothing seemed to be worng. I had the most warm and welcoming arrival - the doorman was very pleasent and asked for my name, he quickly assisted me with my bags and escorted me to the front desk. They knew my name as soon as I arrived, and checked me in (and gave me a nice upgrade as I am a Platinum member) to a nice suite. I was escorted by the front desk person to the floor, and met my butler (yes, I had a personal butler). She was very nice and escorted me to my room. she explained about all the services they provide and offered to unpack me and provided me with a great explanation about the room (they have a cool TV in the bathroom miror). The gym is overlooking the pool and has one of the best equipments I have seen. Although I didnt have a change to use the spa, it looks like a great experience. The bar and restaurants were full with people (which I guess came for the first night). This was a true 5 star experience - i will be back next month to Atlanta and will not look for any othre place to stay.
The hotel itself is beautiful: cold but tastefully decorated. We waited 45 minutes for our room keys. During this time we toured the spa and the pool deck. Upon check-in we alerted the staff that we were hungry; no one made mention of the fact that Paces 88 closed at 3 pm and didn't reopen until dinner. The butler assigned to us was anything but helpful. Went to see the concierge. The chef concierge Jeff suggested we walk across the street to Whole Foods for a lunch buffet. Not quite what we had intended; a recommendation of The Capital Grille would have been more appropriate. Room service it would be. When we got back to the room there was no dining menu. A call to the ''butler'' yielded a 20 minute wait while she fidgeted with her computer so she could view the menu. She read one-word descriptions and asked what we'd like. I asked for a print out of the menu. That took 20 minutes to deliver. We walked to Brio, the highlight of our visit. I scheduled a 90 minute facial to help myself relax in the Remede Spa. Several times during the treatment the sound of a washing machine on high spin cycle erupted, startling myself and the spa technician. The tech apologized and said she would find out what the noise was so that the next person wouldn't experience it, with no concern to my experience. There are still signs of construction going on throughout the hotel. If the hotel wasn't ready for guests, in my opinion, they shouldn't have opened. A good first impression is always important. Overall, probably won't visit this hotel again. The Ritz Carlton has better service and much more concern for their guests.
This hotel was superb! The rroms were well appointed, spacious, the bed was like sleeping on a hundred soft pillows. The bathroom had a deep soaking tub and a TV hidden behind the mirror over the sink, behind 2-way glass! If you need a ride to nearby shopping, you get ferried in the hotel car which is a Bentley! Food was great, service was flawless. Would stay again without hesitation.
PRICE and location. This was just a stop to sleep on our trip as we headed to Fl. We could not bet the price. It was comfortable and convenient. I would stay again based on location and price. Staff was efficient. Not clean. We had 2 rooms. One had been left open prior to us arriving. Security determined staff had not finished cleaning. They finished but I believe he bathroom was over looked. I was so tired I didn't put up a fuss. Had I paid more or had to stay longer I would have mentioned it to the staff.
The staff was nice. We had requested a late check-in. Their website says to call the shuttle from the courtesy phone after 11pm for a ride from but their hotel is not listed there. When I called the hotel from my cell phone and pressed the number for shuttle service, no one answered. 5 times it rang until a busy signal started. When we got to the hotel, the front desk attendant was really not apologetic. She "upgraded" us to an executive room because they had sold out of the king we requested but the executive room was two double beds. The carpet of our room and the bathroom were dirty. Like They didn't clean the tub or vacuum the carpet. This place was disgusting. I would NEVER stay here again and hated having to stay even for the mere 6 hours we ended sleeping after having to find a cab to take us to the hotel and paying for that ride.
I was only there for a night but the staff was excellent and I will be back if I am station in the area. Room service was a bit slow but with all the Delta airline related delays that week they had way more orders than any normal night
The staff was super friendly, respectful and very courteous. One of the restaurants downstairs was filthy. WORST PLACE IVE EVER BEEN TOO. The bathrooms were terrible, smelled and the floor of the restaurant had trash all over it so we left. The room we had was just ok... the lamp shade on one of the lamps was broken, the giant window with the mediocre view had some kind of residue on it making it look just dirty and wasn't clear to see out of. The shower door didn't slide shut all the way making the bathroom floor wet when we showered. So then we had to aim the shower head toward the inside shower wall which just made it a less disireable experience. Also, we were missing some of the coffee items from our 'deluxe' coffee bar in our room. It wasn't stocked and coffee wrapper trash was already on the counter area when we arrived. The furniture also looked dirty. Like it was dusty and then wiped down with a damp rag which left streaks. The iHome that was provided was also outdated. Very disappointed in this HILTON. I've stayed at HAMPTON INNs much better than this.
Poor customer service, did not receive house keeping, did not activated gate key, did not receive breakfast voucher, A/C did not work. It was horrible.
We did not receive the room we paid for. We had booked a king bedroom for an overnight stay during our 10yr anniversary trip. Upon arrival, they told us all we have left is a couple two double beds. The attendant told us we requested a king room, No we paid for it. We pretty much had no choice but to accept the lower rate room and our compensation was a free cup of coffee. We booked our room over two months before our trip so it was disappointing that they give your rooms away that have already been paid for.
- Booked room (King) was not available and was only offered a Double - Was charged twice at check-out although room was paid in advance - Room quality was poor, with various items missing, tapestry falling off - Hotel restaurant (Adiamo) was very poor - Indoor pool was closed, outdoor pool not in the most cleanly state
The beds were super comfortable and the room was clean. I tried to check in at 4 pm and was told i was too early because they hadn't cleaned the rooms yet. They offered to text me when the room was ready if I wanted to go to get something to eat. I finally called back at 8pm to see if they had a room ready yet. Just a fair warning... Do not expect a room before 9pm.
Breakfast was great. I enjoyed the coffee shop also. It's a really nice, clean, hotel, with good rates.
The bed covers were DIRTY i was not pleased at all. I was there to celebrate my birthday
After having an engine blow up and having to turn around and get on another flight, I arrived in Atlanta at 1:30am. I called the hilton and they said there was a van. After calling 5 more times with no answer and waited 45 minutes , I finally took a taxi Got a room next to the elevator. The shower was wonderful and the sheets were great. Wish I could have enjoyed them more.
I liked the options for dinning.
The new room was clean and comfortable. They were quick to bring the extra towel we needed. I also liked the ask us button on the phone. The customer service was excellent! The employees were all very friendly and helpful!! We were first given a room that was not clean. The room we were given was over the pool, but we were hearing screams at 8:00 Am from the pool people. The rooms need to be more sound proof when they are over the pool.
Nice, clean and staff friendly hotel. The distance we had to walk to parking lot.
I arrived close to midnight after a long day of traveling and the staff was still very helpful and energetic. All bars and restaurants were still open which was awesome because as many of us business travelers know you can show up and everything is closed and you end up having dinner from a vending machine. Room was very clean and had great amenities. First time staying there and I will be back. Great location for airport also.
it is a great hotel, should just book it from the hotel website. your service sucks, you did not get my room settled even when I am at the check in counter, will not book from your associate company.
I liked how it was a nice environment the pool area was beautiful I was a little upset with the actual size of the room as well as the bathroom.
Given the fact we were only there for one night and flying out the next morning it was excellent. We didn't have a car and I was dreading being stuck without much food options. The hotel restaurant was good and had plenty of options including a sushi bar. We shared a reasonably prices item to share (and it was marked as such). The room and the king size bed were comfortable. Check-in and out were very easy. We'd prepaid so there was nothing more to settle, just phone and check out. The shuttle service was quick and we got to the airport in plenty of time. It sounds like a nitpick but the bathroom wasn't that impressive. Just your standard small space and shower. But this wasn't a resort.
clean, quiet, good service
Our service was wonderful! The front desk clerk was funny and friendly. There is nothing we didn't like - it met our needs wonderfully.
Good God the beds were amazingly comfortable. Wish we could've stayed longer but we had to catch an early morning flight.
It was comfy, when we got in... We couldn't check in until the afternoon, didnt even get a full 24 hours
shuttle to airport,starbucks,nice lounge hotel bids didnt notify marriott of reservation.when I arrived I was told by the night manager that there wasnt a room reserved for me.
We flew into Atlanta to go to the Garth Brooks concert. From the shuttle, to the amazing staff, to the beautiful accommodations this was an excellent hotel. We loved the swimming pool, indoor and outdoor, and the beautiful patio with the outdoor fireplace it was so nice. I highly recommend this hotel. There wasn't much bad about this hotel except for the fact that you have to pay to park at the hotel whether you valet or not. Obviously this is an airport hotel so it's going to be far from town but the Marta train from the airport really helped. Not the Hotels fault but there is nothing to do around the airport so you have to pay for a cab to get to get anywhere like we paid to get to a bowling alley and back which is $35 each Way. You can take the shuttle to the airport and then take the Marta train to downtown. Kind of a hassle but that's not the hotel's fault. Just make sure that you have a rental car to get around or you will be stuck at the hotel
Clean and comfortable. The staff was friendlier and more service oriented than last time. Betty and Vanessa in the restaurant did a great job. Why would a higher-end hotel like this not have the local paper (Atlanta Journal) available for sale? They did not have it six months ago either. $15 Internet for 24 hours is a bit much. But the wired speed was very good.
Staff was very helpful and efficient. The hotel is beautiful and clean. Room was comfortable. Could only find one plug, not enough to charge our devices.
Location clean rooms nice staff free shuttle My food order Not done, Bottle water very prices
Great airport view, comfortable room. Breakfast buffet not well refreshed although there were plenty of staff and few customers, ice machine on my floor not working, not marked as O/O. No Saturday newspaper available.
Comfortable bed, polite and helpful staff, clean and spacious room, clean bath tub with good water pressure, no charge for printing out boarding pass Terrible restaurant - slow and nasty tasting food. Room looked out on airplane runway but since hotel is close to the airport I guess that couldn't be helped.
The kid loved the view of the airport, and honestly, considering that we were practically in the airport, I thought it'd be louder. Nice hotel, excellent breakfast! You will hear the planes all night, but didn't keep me up. Totally worth it to be able to watch the planes all night, it was kinda fun.
This was an absolutely amazing experience from check in to check out. Theres was nothing I didnt like.
It was very well decorated, clean and overall looked like a four/five star hotel. Staff was friendly and accommodating. It's literally 500 feet from the airport runway. You can hear planes taking off and landing as you walk through the hotel. I had a room facing the runway and could hear the planes taking off as though I was at the airport. I switched to a room on the other side of the hotel and it cut down on noise considerably until about 1 a.m. when I heard a train passing through. If you're a light sleeper I would not recommend staying here.
Good room, great check in and check out, great food.
The check in was fast and friendly he put our parking on a key and charged it to my room so I wouldn't have to mess with that the next day! The room was cozy and comfortable. The bed was soo comfortable I fell right to sleep. I had a view of the airport but didn't hear not the first plane take off, I was worried about that from reading reviews. No worries cause I slept through the night! It definitely had a luxury feel to it which was nice. Breakfast the next morning was great. It was well stocked and the entire staff was super friendly and willing to help with whatever you wanted. The shuttle service to the airport was fast and efficient. The hotel driver was extremely helpful with were we needed to go. When we finally checked out that was quick and effortless. The entire experience was a win/win! I got a luxury hotel for a non-luxury price! I enjoyed myself and had fun. Definitely recommend and will stay again!! What I didn't like is very minimal and the good of the experience far out ways my "bad"....the PARKING LOT, we arrived at 1 AM and didn't do Valet parking, we cruised the parking lot for probably five to ten minutes looking for a parking space. We found one but it had a sign in front of it (not handicap, Renaissance Ambassador of the Year) that clearly stated we shouldn't be parking there. Upon checking in the staff told us it was fine and not to worry, we were "Ambassadors for the night" but we did get the very last parking spot in the parking lot. Overflow parking is across the street, which at 1 AM would not have been fun! Also, when I booked the hotel I knew I was going to have to pay for parking but the website said $12 a day and $16 for valet but it was actually $16 a day and I'm not sure about valet. BREAKFAST, it was a tad more expensive than I was wanting to pay BUT the quality and the quantity of food at the buffet does make it ok. If you visit the buffet multiple times then it is definitely worth the price but if you only go once I think it's a little much. On four people we spent $56 and one person didn't get the buffet, only oatmeal. The drinks were included but really the kinda should be. The food was great though and the wait staff was super friendly. STAFF MEMBER, we needed to use the shuttle service to take my son to the airport and the one that was being loaded was obviously full and no one else was going to get on that shuttle. We asked the Staff Member when the next shuttle was going to be along and he told us 45 minutes. That wasn't going to work for us! So we start to the parking lot to take our car instead and we see another shuttle bus pull up so we head back and indeed he's going to the airport. The shuttle driver made up for the other gentlemen but it was irritating. When we got back I noticed that they have shuttles almost one right behind the other, so I don't understand why we were told 45 minutes. It worked out so it's ok.
Steam room, sauna, and luxury shower all included in the gym area. Great pool and comfortable beds. Will absolutely be back!
I know this is silly, but the late night room service menu is lacking for good snacks and included mostly salads and sandwiches. Not exactly what most people would look for on a late night menu! Parking is expensive and wifi is only free for 24 hours.
loved the steamroom pool was clean and the temperature was perfect didn't love the fact there was no jacuzzi waitress in the bar wasn't the friendliest parking was not cheap $24 to self park and &35 to valet
Friendly helpful staff I stayed in two different rooms that were smelly - one smelled musty, the other smelled like marijuana smoke. We didn't enjoy that.
I love staying at the Grand Hyatt ! The staff always remembers us and are always so helpful, the food is great, they have a very nice bar area that we enjoy coming to after dinner, and once you get there you really don't have to get back in your car because the driver can take you most places!! A great place to stay for a weekend!
Gym Sauna Great staff
Clean, nice pool and walking distance for most bars/restaurants. Although the booking sites claim "free wifi" and "parking", both are additional. Parking is 30 dollars a night and wifi is 12 dollars a day. When we came in the man who checked us in reassured us of this when giving us our keys. the lady who checked is out was very persistent about us paying parking per night. Essentially if you stay for a week expect a 210 dollar fee. This is not the valet fee, just parking deck fee. The woman at check out was very rude about this charge.
The bartender was very informative with an amazing personality!!!!!!
Clean Location proximity to my office location Approachable-ness of staff Asked for a quiet room, they confirmed a quiet room. After a late arrival, I was awoken at 07:00 the next day to jack hammering and drilling from the room next door, which continued until I complained at 08:00 (front desk did not appear to be aware, needed to contact engineering). Room service forgot to include bring one of the items that was ordered and itemized on the bill until after I pointed it out that the item was missing.
The rooms were beautiful and the staff was very attentive One of the night front desk staff members said something rude to our group when we arrived home.
About 10-15 minutes from every activity and shopping areas in Atlanta. Fairly close to a Walmart and Target. Service was fine, average. Very OLD fixtures in the bathroom. Had trouble stopping the tub to bathe. Toilet took awhile to flush. Charged me $40 extra as a "deposit" and had no knowledge of this. Parking was tight in a underground garage. Fairly old hotel.
Beautiful views We could not check in early. Our group arrived at approx 10:30 am; we did not check in until after 2:00 pm No complimentary coffee.
Beautiful facility. I would have preferred that the two beds be queen size instead of standard. I am used to having a little more room to sleep in.
The hotel is amazing beautiful clean and love the private garden. The location was great right across the street from the mall.
The rooms are extravagant - especially for the rates!!! I would like to have had complimentary breakfast available. More importantly I don't understand why a 5star hotel didn't have at least one microwave available for client usage!!!
Beautiful layout, waterfalls in lobby. Expansive grounds and trails.
Location Services seem to be declining.
Very nice hotel visually. The bed was comfy. The water was nice and hot. I had a very lovely view and a clean room! The customer service was extremely rude and aggressive (very shocking for 3 different women but the same attitude)... They showed no empathy for the long unnecessary wait as they talked amongst each other. Talked as if they where not happy to be there. Everytime I called down to the front desk either no one answered or someone answers then puts me on hold til I hang up. Then I had to go downstairs just to see them talking. The room service was terrible. $34.00 for 4 pieces of cold moist cod and fries+ terrible coleslaw. 8 buffalo wings that dry and not to taste. What a waste. We ate pizza after. And why is there only one small trash can in the room and it in the restroom? They tried to charge me for the complimentary breakfast. No one informed me that I needed a ticket. I was there 2 days. The breakfast presentation was great! But the service once again was terrible I had to track some one down for water and service. Both mornings the unorganized maids knocked on my door between 8-9 waking me up thinking I was not in the room charging in the room to clean or whatever. I was sleep and half naked. That's not how a person wants to wake up. I just can believe such a beatiful looking place would have such an awful experience.
ease of check-in. Friendly staff. Overall stay was great
The hotel was in a good location. Plenty of stuff to do. Great, safe, clean, family friendly mall within walking distance. Covered parking, with elevators to hotel lobby. We could not turn down the heat in our room, unit on wall broken. Had to turn unit totally off. Needless to say, one stuffy restless night. The pool was really , really nasty. Water was very cloudy, couldn't even see the bottom of the pool. There was all kinds of dirt, hair, film floating on top of water. Parking garage is very tight.
bed was excellent, very cozy, i liked the fact that it was right across the street from perimeter mall. The inside and outside garden was very beautiful. They also had a Starbucks! 12:00 check out time. No complimentary breakfast, air condition could have gotten a little colder, bathroom tub could have been cleaner…i saw a few strands of hair.
I literally just slept there during a very busy two day event, so I don't have much to base service on. It was very clean, professional looking. The staff were very friendly. The parking garage was a bit tight and difficult to get out of when others were trying to get in. I suspect it was constructed long before mammoth SUV roamed the world.