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Very good.modern hotel with good facilities
Decent Hotel For The Money Bit far away from amsterdam itself. 30-45 min train journey and at 11Euro a return ticket can get expensive!
Unclear information about where the restaurants were and their menus. This may have been because the hotel was being refurbished at the time. Dining alone one evening was a slightly uncomfortable experience with very slow service.
Hotel location. Ability to access printing facilities in lobby was very handy. Would have liked supplies in room to have been replenished on second day i.e. i.e. bags.
The staff is very polite and helpful. Very good location close to the train station and expositions facilities( Messe) No safety box in the room. Breakfast very expensive. We had breakfast out of the hotel. For the high price of the room the breakfast should be included.
It's location Having to chase tea & creamer for the room. Lacks those little extras like real milk, biscuits in room, toiletries, all of which use to be provided. I have stayed in this hotel every year for the last 10 years.
close to messe hall the towels looked dirty
Convenient location near the train station. The hotel was run-down and old - peeling paint, dirty carpets, rusty bathroom fixtures... it was depressing, certainly not up to the standard of other NH hotels I have stayed in.
Was by far the best hotel we stayed at during our 16 day visit to Benelux. Our only regret is that we did not book more nights there!!! Nothing!
Directions to hotel worked well for a foreign driver completely unfamiliar with Utrecht. Parking was easy and convenient. Our room was upgraded gratis as the hotel was not busy. Everything was wonderful.
The location is unbeatable--can safely walk everywhere from the hotel, including the train station. Staff is friendly, courteous, and helpful. Rooms are spacious and clean. The city of Utrecht is beautiful with lots of great restaurants and shopping. Watch out for cyclists--they seem to have the right-of-way over pedestrians. No in-house store for toothpaste, etc, although shopping mall is about two blocks away. Bring an umbrella. The train station is too close for a cab, but a long walk (~2-3 city blocks) in the rain with luggage and no umbrella.
Good facilities, pool is small to swim in it but nicely decorated, so is good, rooms big, rather comfortable, breakfast almost perfect with good choice and service, so is worse to use it. Location is wonderful, close to everything in this city, kettle and tea in the room were nice Hotel preadvised my card for double amount of stayment (as they explain - in case I will decide to order smth in restaurant or etc. it was additional 600 eur what is big amount I think), so this looks not so good. Also restaurant located in hotel should have some preferences for guests as we failed to have a diiner in it as it was totally booked for 3 days
Location is a plus, close to the train, historical areas and shopping all within easy walking distance. The beds aren't all that comfortable.
Large, clean and good looking rooms. We had a room of 55 to 60m², the second room was also >45m². We were located at the elevator and you could hear the engine, but it was not really disturbing.
the size & decor of the room the hallways were not particularly clean. also, i was not aware the sauna had to be booked in advance as it was for two persons only.
The general ambience and the location. Conveniently situated for the Jaarbeurs and the centre. There was nothing to dislike
This is a beautiful hotel. The rooms are very nicely decorated, clean and warm. A big selection of dishes for breakfast. Staff very friendly.
We unexpectedly got an upgrade of 2 levels to a super room, which was greatly appreciated. The location is brilliant for quick walks to the city for restaurants & shopping. Also it's only a quick walk to the station for trains to Amsterdam etc.. For a city hotel in the Netherlands, having it's own parking is a major benefit. The breakfast buffet was also good. We didn't eat in the hotel other than breakfast, but the room service menu definitely looked better than average for the range of dishes available.
beautiful setting,on a lake and yet within a 20min. easy walk from centre. The hotel had excellent facilities.Food was great quality,wish we could have stayed longer.
Excellent breakfast with buffet and hot freshly prepared waffles, pancakes and eggs.
The room was very nice. The food in the restaurant was fair. High price for a little piece of grilled salmon with pommes frites and 2 slices of tomato and cucumber. Almost € 19. Very small glasses of wine.
All the staff were very helpful and courteous at all times. The Hotel had great facilities and price was good.
Liked nothing best The hotel is not 4 star - it is a rather poor 3 star quality hotel with many run-down features at a more than average 4 star price while parking is not free and an expensive internet connection. Does the Netherlands have an hotel grading authority??? They clearly slipped up on this hotel
park setting, terraces on lake lack of air conditioning
We felt very comfortable and welcome at the Hotel, with friendly staff. We were able to bring one Dutch friend for a pleasant, relaxed evening meal and two other friends for coffee. Very comfortable room, but air-conditioning set at minimum of 20C, was a little too hot for us Celts!
Good beds, clean room, parking, great breakfast.
Lovely architecture and position... I really think internet wifi should be free in business hotles like this.
Ease of check-in and room facilities. Hotel should inform beforehand that there is a charge for parking.
Great Staff, Excellent Service. Nothing
No tea or Coffee facilities
The dinning room staff was very good, Good menu. The exercise facilty was disappointing. The machines were broken and old.
Good location Expensive parking
Location, very convenient for the train station and city centre.
Nespresso machine in bedroom was nice. TV picture poor.Breakfast expensive.
cetrally located, modern lobby, good breakfast the pictures show other rooms than i got (not renovated)
Room smartly designer Poor gym limeted equipment and equipment not working well
all paperwork ready - single signature required. Very quick and easy
I liked that description of the hotel fully conforms what I have found there - no surprises and that was good.
They provided a clean, comfortable room with all of the amenities. Fast internet. Delicious European style self-serve breakfast. Perfect for me needs. They called a cab and had a prearranged lower fee with that service. A very professional operation. A wash cloth would have been appreciated.
Close to downtown No parking in hotel
Very friendly and helpful staff. A very clean and modern hotel close to the station and central to the shops, canals and the centre of Utrecht. Late honesty bar and coffee facilities just put the finishing touches to the hotel...Fab! Nothing, really lovely hotel.
The Hotel was spotless and in the perfect location. The breakfast was outstanding every day as well. Nothing
Computer provided with free web use in lounge
Nothing. This is a very poor value for money hotel. Bed and Bathroom were basic, facilities below average. Best comparison is that this is similar to a Travelodge but far more expensive. Bed, Bathroom, Towels, .......
Close from shopping center and city center no parking, difficult to find it
Nice large room with good equipments, very clean, very good breakfast. Never accept the room #603 again: this room is just next to the hotel's waterworks, Thus, the noise of drainage is constant, all day long and all night long.
The room was good, probably just refurbished.
Perfect location: 5 minutes walk to the Central Station and large shopping center. Room are clean and very good breakfast Walls are to thin: one can always hear whats happening in the neighbour room. In addition it was not possible to fully close the balcony door so there were always a bit of cold wind on the floor from the balcony and noise from the street. And it would be great to add small refrigerator to the room
The hotel was very close to the central train station which was handy. The rooms are small but covers everything you would need. but the only problem was the wifi. On the website it says free wifi is available but the connection is not stable and keeps disconnecting. There are also personal hotspots available for each room for which you would need to pay (5 euros/day). Other than that in general it was ok.
Spacious single room Expensive breakfast
The location is excellent, the food very good, staff friendly, room very clean, design excellent! The aircon was not working properly, our room was like an oven
Really central location, stylish design, pleasant atmosphere, friendly staff, wonderful bed, cleanliness, free wifi Heating system was bit complicated, unless you read the manual or consult the friendly staf
We liked our room the most, it was really good and very big. We liked everything!)
Coffee in room and soft bed decoration, poor maintenance of room messy public areas
Comfortable and good location
Good atmosphere and in a very picturesque position. Rooms very hot and no way of cooling down due to Air Conditioning not working properly. Restaurant very busy and took over two hours to be served.
very nice location, staff was friendly and helpfull although the hotel was not even ready to be opened. nice terras and restaurant it was in the construction fase.... I believe they should have waited 2 more weeks before having hotel guests in.
This is a brand new hotel which we recommand. It is perfectly situated near "centrum". Rooms are beautiful with a modern design. Staff is not completely trained for the moment but I think this change with a little more experience (the hotel opened one week ago..)
Nice and spacey rooms. Breakfast was excellent!
It was a perfect choice. The decor was chic, staff friendly, and it was 'the place to be'. I ate dinner in the Sunday night and lunch in the courtyard Monday since there was a definite buzz about the place - lots of young cool locals hanging there Monday lunchtime, great vibe. Very very new, so a couple of teething problems with wireless internet on third floor (get a booster!).
business trip - i had to study so couldn't enjoy the facilities no , very pleased
Being in the swimming-pool yacuzzi until 23.00 They did not have hot chocolate, but it was not important
Decor meybe a bit out of date.
Very close to place of work Too far out from city centre
great leasure center, excellent breakfast 7 km far away from city center, but the bus stop is close to hotel
rooms are very luxery
it was just a stop over while waiting for the ferry the cost of the breakfast was unreasonable
The spa and the quite environment made it a pleasant stay.the room was clean and all the comodities where there.the materass was a really good and firm one.
sauna and breakfast the lady in the front desk was not polite enough when we asked the transportation to the city, and she didn't show us clearly, we got back to ask again when we were out and found that's uneasy to find the direction.
Very comfortable spacious room, good restaurant with prompt service. Nice lobby with free internet and business center.
The staff were extremely friendly and helpful.
Lovely atmosphere, very quiet, rear rooms overlooked cultivated park like land, friendly efficient staff
The room we had was a good size (twin deluxe) and the continental buffet breakfast was very good. It seemed to be more of a business hotel than a family hotel but they were very nice about the children. The cost of doing laundry was excessive, and it was annoying to have to pay extra for regular tv programs.
The hotel didn't impress me particularly but it was nice, clean and the stuff was helpful
Decor was perfect. Staff was very helpful. Computer access was fast and available. Space was great. Loved the bathrooms.
the room. balcony and view in a quiet setting no kettle in the room which would have been very useful for an early morning and late cup of tea
Excellent service, setting and facilities!
Good room. Good Breakfast. Helpful Staff
Friendly staff at reception. Quiet, clean, comfortable.
The situation. being in the old part of the city I would suggest the buffett breakfast offered dishes of fruit salad, apricots and prunes. Handling cut grapefruit was not easy. But we had a lovely time.
The staff , very good , helpfull , polite , happy , spoke good english , dining room food very good , overall great hotel , Special thank you to tim at front counter . No
great location for city centre and value for money
Rooms had been refurbished, Good TV service, Helpful staff Slow lift
The buffet Breakfast was great although i felt 13euro was maybe a little steep. The staff were very helpful. The location was not too far from the central station, although a tram was necissary. Overall a pleasant stay, but I wouldnt say its the best place ever.
Breakfast is very good for so called Ibis level.
Friendly staff and easy parking and access
Nothing We were treated appallingly by the reception staff who tried to make us return to Amsterdam
poor service in hotel bar
The private car parking of the hotel was not safe. The baby bed was not good.
You have to pay for the wifi.They did not want to use the credit card provided at the booking.They asked us for another credir card.So if your company is paying for the stay keep in mind you will have to pay yourself once there.(but if it is a no shoxw then they use your company credit card to take the cancelation fees!)
It was close to everything, comfortable and quiet. The staff was friendly, helpful, and welcoming. Everything is just a short walk. Jacobikerk was a surprisingly lively gothic church right behind the hotel. The garden room had a patio in the garden that was a lovely spot for wine and cheese. The front door opened on the oudegracht canal with the under the street level warehouses that now have cozy restaurants and businesses. It's also a short walk to the mall and the train station
The location is excellent fo business travellers, being adjacent to the station. The room was far too hot and had no temparature control that worked. The internet system with its passwords and codes to be retreived from the front desk was archaic and ridiculous. The in room amenities, from the nearly broken chair to the awful shower and its primitive shower curtain were very poor and archaic.
They renovated the floor I stayed at, and that ment that there was a very bad smell from painting and the builders started working at 7 in the morning!
friendliness and helpful reception/bar staff
Having the Ludden restaurant attached provided an excellent and convenient dining experience. Cost of the breakfast is too expensive
It`s small and comfortable , it has nice surroundings. There was no fridge with cold drinks in the room:)
The location was very good. The lighting in our room was very poor and the room was cold when we first arrived - it took us some time to figure out how to work the heating. Also there was apparently a mouse in the breakfast room on one of the mornings while we were there. We didn't see it but other guests reported it to us and told us not to sit in a certain area of the breakfast room. Apparently mice are common in buildings in Utrecht as the buildings are so old, but I still didn't like it.
Comfortable, well appointed hotel in a good location Bells. There are church bells all Sunday morning, not too early (starting say 9 or 10), but then continuing non-stop. It was unbelievable, like a horror movie.
Cleanliness, no fuss, comfortable room near the place where I had to be. the noise from outside, but that is something that the hotel cannot help
Location Pricing, outrageous... for a simple basic 4 star hotel. Moreover, arriving at 21.00 the kitchen was closed and no warm food was available...Every monday the kooker goes home earlier :)
Staff were friendly and helpful Unfortunately, this hotel is undergoing major construction. Noise, dust, lack of parking on the premises... is a serious issue. My feeling is they should have closed the place for the duration. They did give us a bottle of house wine when we checked in, though. Also, there were no towels in our room when we got there...
The free wireless internet and mini-bar fridge in my room were nice amenities. The hotel bar and restaurant were very nice atmosphere, and food was excellent. The Hotel was out of the city center, but convenient nonetheless and well priced accordingly. No. Everything was more than satisfactory.
Friendliness of staff
Quiet atmosphere. Friendly and helpful staff. Easy to get to from the airport, train, or car. I first stayed there in 1993. Stayed again in 1996 and 2001 with my wife.
location, bed reception desk (incoming calls) was populated with a bunch of laughing children calling themselves the staff
good breakfast,noce personell, During renovations of this hotel it is unavoidable noisy.
good location too noisy
Staff was quite pleasant. However for lunch it was more geared to groups with no a la carte for individual bookings. Very limited choice for health conscious beings. The room price was a normal rate despite the fact that there was noisy renovations going on. This was not mention in the time of electronic booking. However the library corner was one good new addition but it was still being worked on.
The friendliness and service of the staff. The prices of the minibar. the food wasnt great, the room was bit dirty, like the phone and the remote control were sticky! Think it needs a good cleaning in and out! Even with the price I paid (90 euro per night) I expect a littlebit better.