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WIFI AVAILABILITY CONSTRUCTION WORK UNDERWAY ON HOTEL, NOISY
Excellent Gym and swimming pool The rooms are in need or refurbishment and the food is limited.
Clean, large and comfortable room. Reasonably quiet given proximity to Heathrow and close to my uncle's nursing home, which was an unexpected bonus! Staff were also very helpful in identifying places to eat and drew maps/gave directions.
it was in a superd setting it was modern near our golf course the buckinghamshire gc the staff were very good esp the barman carl who was very professional no
Staff polite, attentive and very helpful Lack of good restaurant. Buffet not our scene.
decor in room, quality and service at breakfast breakfast and check out was a bit too early in the morning for me!!
they helped me out with a taxi phone number and by getting us some food after room service was closed at 10pm
The Conference facilities....very good Our double room was slightly small for a double room, and the TV had poor reception...
Room with balcony! N/A
Well laid out and easy to find my way around. Very clean and comfortable rooms. Very good value breakfast. Friendly helpful staff Was at a business meeting and it became a bit crowded and confusing around lunchtime
The food was great, and the service terrific too. Doors a bit scratched up.
Close to the airport The rooms was far too hot.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
the strict minimum!! 14 GBP for wifi
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Close to the airport. Elegant in its own way. The rooms are a bit small.
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Slick check in, very clean and comfortable
Nothing decor very tired, noisy
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
location for airport
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
Very convenient, great location to airport
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
Returning to the US from a European trip, we needed to transfer from London Gatwick to London Heathrow late at night, and then depart the next morning from London Heathrow. The Hilton Garden Inn was ideal. It is located close to Terminal 4, and gave us a good place to stay for the night. Staff are very helpful. I can't think of anything
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Executive lounge small room.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Staff attention to detail, quality of room and location
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
The food at the restaurant was excellent - a fantastic meal.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
clean, modern and comfortable
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
Convenient for our touring itinery.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Early check in after a long haul flight was not possible
they don't provide towels for the neaby spa- so I had to walk back as they didn't tell me this fact when I booked in
The comfortable bed and the heater in the room The endless corridoors and minimalist signage
Comfortable bed, air conditioning Toilet is jammed in too close to the wall!
The staff. They were the best hotel staff after about 80 hotels we have stayed in the last 3 months around Europe / UK. No business centre. A 4 Star property must have business facilities. Especially located near Heathrow Airport.
Location, Bar prices exhorbitant, slightly run down nature of hotel.
Location I thought the checking staff were arrogant and undertrained. I wil;l not be using yuor hotel again for Business trips.
Help at front desk Expensive menu
Convenience for the price Bar Prices
The cleanliness, the friendliness of the hotel staff, the value, and the close proximity to the airport including shuttle transfer was perfect. It was great. I was not disappointed.
room small but clean. bathroom clean. breakfast very good. we were just on an overnight between flights and it was good value for money. hotel is slightly run down - lounge area a bit tired looking - would not encourage patrons to have a social drink in bar.
The restaurant and breakfast food was good and adaquate but not outstanding. I was very pleased with the good sound proofing in the room so that we did not hear the airplanes taking off very close to the hotel. Good job! The bed mattress in our room was very hard and uncomfortable. I could hardly get to sleep. Also the bed cover (duvet) was way too warm and the only other blanket provided (in a closet) was also too warm for the weather. This was by far the worst bed we experienced in our month long travel in Europe. Your should do something about the bed and covers.
the bed is very comfortable and the room is spacious and clean
Check in was clean and efficient. The place appears at first glance to be running very well. Getting a meal was a fiasco. The restaurant staff informed me that the kitchen was running a "little" slow only she forgot to add the inverted commas. The standard of food when we finally got it (had to threaten to leave) was very poor. The up side was I didn't get billed for the meal but I would have gone out if the hotel had been honest and said they were not able to serve from the a la carte menu that evening.
Room facilities Noise in corridors at night
Room was exceptionally clean with excellent facilities. location was good for Windsor. Reception and room staff excellent. Would book again despite bad experience in restaurant. The service in the restaurant was very poor. Starters and mains were brought to the table together and after we requested main be taken back, we then waited 15 minutes before in was returned after starter was finished. Restaurant was not busy . However, waiter was very apologetic and did not charge us for the meal.
Friendly staff, gym was good. SPA was not that good.
Amenities Too expensive
every thing it was perfect for a quick getaway for the weekend lack of parking
conveinience, Quiet no
Marriott room standards as expected Restaurant staff were extremely slow (it was busy for Ascot) but not full. Waited 20 minutes on wine to the table. As a Marriott rewards customer I have had better experiences with regards to Marriott service
Staff was extremely helpful and friendly. Room was clean, comfortable and spacious. The showers were very difficult to use and we had to change rooms because the shower couldn't have pressure and heat at the same time (something about being too far from the main pipes).
Comfort and cleanliness of room. Staff very attentive. First impression on arrival in reception, staff efficient and friendly queue dealt with efficiently. Room well equiped and bed plenty of pillows and clean.
Location was good for my business trip. On arrival I was kept waiting while staff member finished off sociaI conversation! I ordered room service which was cold and poor value for money. When I checked out my bill was wrong and I am still trying to resolve overcharging! A real shame as it could have been so much better.
We had dinner in the restaurant and were disappointed with the quality and value.
Nice decor, comfortable room, good food The room was too hot, heating on too high! We had all the windows wide open all night in November.
Tea making facilites in the room would have been apperciated.
The great warm welcome from the reception staff was very welcome after a long drive. Good hospitality.
your staff are more than plesant at all times the only thing which is going to sound very trivial, wait for it, were the scambled eggs ugg!!! think they might have been powdered
Lounge Area Room was very warm
location from Gerrards Cross, breakfast rom 151 could do with a refurb. old but clean.
Great Value, given London location. Rooms very sizeable and well equipped.
The traditional pub area with open fire with the big screen although the bar itself was shut even though there was football on !! I would suggest the rooms be updated, dark wooden furniture looks good if its quality furniture in large classic rooms, otherwise it just looks old and dated.
The size of the room and the Hotel's location poor service at the restaurants
First class all the way Limited menu selectin in the sports bar
excellent facilities. main restaurant closed. drink and mini bar prices too high
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
Location and friendly staff Cleanliness
Cleanliness of room N/A
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
Overnight stay at Heathrow, prior ot flight
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink
Family room was offered hence we could stay in the one room as a family. Price of the restaurant
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
Two small gripes...1)some shoe cleaning wipes would have been appreciated 2)Please stick a 'Lift lid' label on the kettle cupboard.I got grumpy when I learnt I had to read a room operating manuel before I could heat a kettle!
The rooms had good quality beds and the external noise (heathrow airport) was not intrusive. The resturant was poor. The English breakfast tasted of Indian Cuisine and was over priced. The main menu was in reality limited to Indian food however was reasonable quality. Again it was over priced however.
It's a nice clean Hotel. Hotel is in middle of no where. Although its still close to Airport but more firther away than other hotels. Dont get confused between Arora International and Arora Park.
No instructions were given on use of room card to activate the lift. The checking in staff were not competent of the use of the computer. No instructions were given or displayed on how it was necessary to lift the top off the cupboard to make the kettle work
It is relatively close to the airport. It is very quiet. It has easy access to public transportation.
Friendly staff. Clean room. Plenty of hot water, good shower. Swipe Card that took on average 8 goes before registering. Soft bed leading to backache. No biscuits in room. No restaurant.
I found the lack of facilities ridiculous for a 4 star hotel. Surely, due to the lack of amenities in the local area, the restaurant should have had more than vending machine food as an option?! My room was dirty and I have come away with bed bug bites. It's a shame as I have stayed at other Arora hotels and have had excellent experiences.
Exceptionally clean, comfortable and well appointed for Heathrow The resturant is a get it from a vending machine & microwave it yourself as mentioned but not great choice to say the least. the bar is limited at best when it is staffed.
Hotel was clean and comfortable and the staff were lovely. No complaints at all.
the bedroom itself food and service
Hotel was fine but location of this hotel shouldbe madeclear at booking. Myself and several others booked Hilton Hotel at terminal 5 thinking it wasHilton Hotel at terminal 4. Hilton Hotel at terminal 4 has direct access tosubway and shuttle busses to anywhere, Hilton Hotel at terminal 5 is in fact not at terminal 5 but quite a ways away requiring costly shuttle busses or taxis. Shuttle busses also do not run to terminal 3, but require taking a bus to terminal 5 and then another bus to terminal 3, or the expence of hiring a cab to get you there
The hotel IS NOT AT THE TERMINAL 5! I was traveling by myself with 2 little kids. Bought it thinking it was right at the terminal, convinient location I thought... NOT THE HOTEL IS GOOD 15min FROM THE AIRPORT and you have to take a bus and pay for it too!!