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Location Polite staff Clogged bathtub Dirty shelf in the closet
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room. First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
Beautiful interior and exterior, pool and related facilities were generously appointed. Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
Wonderful location, elegant hotel with great view and nice bar. No concierge available much of the time. Elevator not always operating.
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again. Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
Well kept facility and competent staff. Great location. Would come again. But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
The renovated room and view We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
All staff was very accommodating and a pleasure to deal with.
The location was fantastic. The pool area and terrace. The architecture and history of the building. Staff was wonderful. Crowded, expensive, no wifi, average room.
Location, architecture,overall experience, elegance, staff readiness to please, convenience Phones in the room didn't work, dental kit took too long to get delivered,
The hotel staff is very professional and helpful, and location is close to most travel attractions. It's a landmark hotel with signifiant history. None
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views. Only that I didn't plan on a longer stay.
Incredible staff (with very good English as well) Great location with lots of restaurants and places to see nearby Historic district a short walk away *Very* impressed with the room would be an understatement - 23rd floor overlooking the old city. We almost stayed an extra night! Everyone was extremely friendly and with our limited French we were able to easily get by (many people answered in English anyway). Parking for a big pickup was difficult. It would be good for the front desk staff to still refer guests to the valet but to know if the guests have a big pickup to direct them to the 2 main places for parking. We were told down and to the *left* which took us to a very tight underground parkade for $24 for 24 hours; however, there was a nice open parking lot to the *right* which was $16 for 24 hours.
The location and the view from the bedroom It's old, run down, not very friendly. The pool, fitness, sauna are all very filthy. It's time to invest and refurb' The price for the quality is very bad, we felt it was a pure rubbery. The restaurant has no flexibility for breakfast and charges you almost $8 for a baggel !!!!! The towels and the beds were completely run down!
Fantastic location for touring Old Quebec City and the Citadel. Restaurant not a great menu. Lobby not very inviting.
No pool! Huge disappointment!
Really great location! Prompt staff. Really old. The sink leaked the whole time, the grout was yucky, everything felt really old, the bed was not very comfortable, no pay per view...
one of the best luxury hotels we have stayed at -in the whole world- best location in quebec-friendiy smart staff-we really enjoyed the concord-chuck davis from wisconsin usa
very good service, clean, not noisy, very kind staff the shelf with hangers should be larger and placed at the entrance of the room, not above the bed
The staff were great, continental breakfast & free parking were a plus! Location was within 10 to 20 minutes from the majority of tourist attractions.
Easy to find, close to the main highway (take exit 141 if you're coming from the east). Free wireless internet was nice. A bit far from downtown, but close to the main shopping areas.
- The price - Free continental breakfast - Free parking - Close to the highway - Commodities nearby (Tim Horton's, gas station...) We got a smoker's room and were advise of that just when we got to the hotel. And the whole room smelled like an old ashtray. Discusting!!! The room was clean, but was nothing amazing... a basic room. It's unfortunate, but mostly it's that smell that made my experience in that hotel kind of bad... the rest was pretty average.
The accommodation was excellent
Good nice & clean hotel, not very far from City center, quite conveniently located near Autoroute 40 for people coming from Montreal or USA. Competitively priced compared to other hotels of the same category in the town.
Great for the price!
Clean rooms Lack facilities like electrical sockets, closet for clothes. Not enough space in the room for quadruple occupancy. The air condition louver is fixed, not able to turn.
cleanliness of our room
Very clean. Very good wireless internet. Quiet. good showers. Had luggage carts. Easy access to trans Canada. Some of the Staff find it hard to smile. Others were great.
Great, friendly staff. It was nice that they offered a complimentary continental breakfast. The selection was limited to toast and packaged muffins. It would have been nice if it was a little higher quality, but generally the hotel was very nice.
Breakfast -very simple
Location, just in the middle of city.... Pay Parking even though have booked room
i liked the service your staff provided especally the door men i had a auto problem and they were very helpfull and very kind
Location Views We had breakfast at the restaurant and I had the lobster Benedict. The potatoes were stale and my eggs were full of egg shell. I let the waitress know and their solution was to discount 15%. The meal was over $20 and should have been removed. There was a snow storm the day of checkisses out so I informed the FD that we may need to stay. When I went to check out around 2 pm, flight was departing, she said there would be no additional charge. Then she said because they made a new reservation that they would charge me $50 plus tax. I think this is ridiculous. The hotel is well located with great views but is not modern or luxury but sterile. The food is over priced for the lack of quality of the food.
The hotel is strategically located near the beautiful old Quebec section of the city and to shopping areas and restaurants..
We had a very bad experience at the hotel, but will detail what happened in the complaints email I will send separately. One thing that was missing: nowhere could we find any documentation or pamphlets or anyhing, either in the room or at the front desk, of things to do and see in the city. We were given one map, sponsored by a shop in Vieux Quebec. I was there with my husband and two kids, and we did not have any idea what to do and see.
every thing was ok they didn't explain very well about parking, and had some problem, and din't have plasma tv,
The food and comfort of the hotel. I liked everything about the hotel.
Rooms were excellent, staff were friendly and shuttle service into Quebec city was really convenient It was further out of the city than we first realised and we thought this might be a problem, but as it turned out this was not an issue as the shuttle service provided by the hotel was reliable, comfortable and easy to arrange.
The room was clean, cozy and had all the amenities you need. The bathroom has an amazing bath tub that can be enjoyed with the aromatherapy oils provided by the hotel.
We received an upgrade, which we appreciated very much!
it was quiet , everything was super
Comfort of the bed, proximity
We liked the international ambiance in the hotel, its employees' friendliness and helpfulness and the hotel's proximity to the various parts of town.
My husband and I thoroughly enjoyed our stay here. It was within walking distance to visit Upper and Lower Quebec. it was also close to the city transit which we used to visit the Mall. The room was very clean and the bed was very comfortable. I would stay there again.
This was a very nice hotel in a great location and the staff was extremely friendly and helpful.
Staff were excellent & bilingual Room clean, modern and free wifi Valet parking was great so one could walk (IF you're fit!) the relatively short distance up steep hills into the Old City Pet friendly Neighbourhood was safe, but certainly not the most attractive part of the city
Services was excellent. Staff was very friendly and helpful.
The King size bed. Helpful staff. We initially asked for a non-smoking room, our first room we were given had a very very strong smell of stale cigarette smoke. We asked to be changed and we were.
Service at breakfast was very slow
queen size bed group but not including breakfast
the pool and the hot tub and the shower in the room was amazing the fact that the pool closes at 10:00 p.m. and the restaurant was pathetic for the brunch andcheck in should be earlier.
Familiar chain and knew what to expect. Great, friendly reception. Distance to old Quebec City
The hotel staff is kind and helpful The room had a funny smell and during the night there was a constant noise of an engine running. On the day of departure there was only one elevator available although big groups of children needed to go down as well and the stairs were locked (fire hazard!).
The concierge was very helpful and affable and the hotel was within walking distance of Old Quebec. I was shocked to see that the hotel's restaurant was "St Hubert" chicken, a chain in my opinion only a bit above McDonald's! But the bartender was pleasant. There was no other choice, even for breakfast. The parking was very expensive for what it was: tight spots and very few of them when we arrived on Tuesday afternoon. The staff at the check-in/check-out never smiled. I found that odd.
The hotel was clean, service was excellent, lobby had a welcoming atmosphere, rooms were tidy and organized, bathroom was spotless, the hotel women were beautiful. Pillows kind of uncomfortable, room furniture looked a little bit too vintage for my taste. Reminded me of my grandma's home - not a bad thing but interesting point.
a pleasant reasonably priced hotel in an excellent location with above average facilities and helpful staff
Hotel was in a great location. Able to walk to attractions and restaurants. Would stay there again. Staff was friendly and helpful.
I liked just about everything there. It's excellent. The swimming pool is small, so I didn't bother to try it.
the bed is comfortable; the location is awsome! the free space of the room is too small, also the internet is so bad. Theres one day that the staff not clean our room.
I thought it was everything I hoped for and more.Loved that Starbucks was right across the street!
Well located in the centre of the city. Room was comfortable for short stay. Parking a bit expensive though.
staff was very helpful, bus stopped right at the corner of the hotel, restaurant in hotel was very good
The hotel was very convenient to Vieux Quebec and near excellent restaurants. It was very good value and I would stay there again. The staff were helpful and pleasant.
Room very good Like a zoo at feeding time hotel could not cope with the number of guests it at breakfast time thank goodness foe the exits down three flights of staire or we would still be there now waiting foe a lift with out doubt the worst embassy suite wqe have stayed in the lobby was adisaster area not worth trhe money we paid
Loved the location! Staff was helpful and friendly. Rooms were very small. Parking. Taxes! Most of all, my grandson forgot his stuffed animal, Curious George, in room 622, there was no response to communication and he was not able to get it back! This is devastating for a 3 year old! I still hope that that can happen!
The best part about the Hotel Clarendon is the location and it has impressive history. Rooms are fairly clean. Rooms are very cramped, beds not that comfortable and there is no private parking. The reception/concierge could use some brushing up on customer service as well.
Location central to sites in old town
Excellent professional staff very pleasant and friendly. Clean room. Excellent location around great restaurants coffee shops shopping and petite Champlain which was magical
location very cramped room
The location is fantastic and staff was great. Room was very clean. Did not include breakfast or parking ($25 per night). Only some outlets worked.
Location Lobby Room view Rooms in need of upgrade/renovation No in-room safe
It is a great deal for the price and you really can NOT beat the location. You can walk to all of Quebec's old town and it's pretty close to downtown, too. The hotel is clean, quiet and well maintained.
It was a very comfortable place right in the heart of the old city and near shops and restaurants. Clean and quiet rooms. It had a lot of character. Would go back in a minute.
Traveled from Toronto to Montreal to Quebec City to NS and this was the most affordable hotel of the whole trip. An amazing location in QC - right near old Quebec and walking distance to everything you would want to see. Hotel is nicely decorated in lobby, and valet parking made things easier. Wasn't the most modern or fancy hotel but it had Quebec City charm and everything else you could want. No breakfast that I saw but the shops and restaurants are a step away from the front door! There wasn't anything to complain about. I would stay here again.
The hotel is close to downtown and easy to access restaurants and shops. The staff is friendly and helpful. . .
Very nice room with courteous staff. Pleasantly surprised by the place. The bar dud not open until late and the restaurant didn't serve dinner but with all of the bars and restaurants in Old Town, this didn't seem to pose a problem.
The room sucked. The air was not working. Lousy coffee. I will not return.
I really liked the service. They treat you nice even if you don't speak French. The room was great. Nice view. I honestly liked everything about this hotel. If I was to go back to QC I would stay in this hotel. Oh and the manager was great. He answered all my question and gave us suggestions as to what would be best for us to do.
Closeness to downtown Bathroom light is too dim - zen decoration pushed to the extreme andgrey Overpriced
The room's are ultra modern and very clean. The pool and gym are outstanding. And I can't say enough about the free espresso machine on the first floor, I made double espresso lattes twice daily! I wished there was a continental breakfast of some sort, and that room service would serve after 11pm.
Liked the area of the city where it was located. Great view of the church and the city. Hallways were very dark and hot! Bathroom gray colour is too dark.Room cleaning was mediocre, they did not provide additional toilet paper!
The rooms were clean and modern too expensive and charged 16 dollars for parking each night.
The clean and modern rooms. No
Basically Downtown Quebec City (a short bus ride to Chateau Frontenac). Close to the Via-rail Station and Public Transit. Plenty of restaurants and pubs nearby. The view was nice too. great rooms but no closets or drawers for clothing. Also, it didn't seem as though the restaurant was ever open except for breakfast.
Close to Old Quebec City Furnishings very sparse. No drawers for clothes. Not very comfortible. No information available about city.
The view of my room. The lounge style...
the room with the view, the bed, the decor, within walking distance to the old city and tourist spots, lobby coffee machine makes good cappucino, enjoyed the swimming pool room not ready before 3 pm; valet service cost $16, hotel still under construction, one coffee machine for all hotel guests in lobby
The room was calm and we never heard nothing about the other guess on the same floor . our stay was wonderful and the staff was very nice.
The interior design is very cool! Liked it very much in the room and the bathroom. The bath tub is deep and comfy too! There is no coffee maker in the room although there is one down in the lobby.
The hotel has a wonderful fireplace in the lobby. The rooms are very nice decorated and spacious.
big rooms not close to really any other things except a shopping mall
The shower was spacious and bright with a massage shower head No fridge/snacks/coffee maker in the room.
The hotel was very stylish and modern, and the room was large and comfortable, with a New York style. We had a large screen plasma tv and a very comfortable bed. The location however, was not actually in Quebec City, but in St. Foy, a suburb about 10 ks from the city. The breakfast was better than most continentals but nothing outstanding. The cleaning staff were a little over eager and walked in on my wife and I, without having posted the sign to clean.
The hotel was clean and the staff very helpful.
Friendly staff; morning breakfast; clean room Pricey and distance from city; hotel needs more lights in rooms and lobby
The best hotel in all of our Canadian trip. Great room, fabulous breakfast, most helpful staff. Next door was the Galleries mall with wonderful shops. It was a little hard to find, but once we did, we liked the location.
I really liked my room. It was really comfortable. I also loved the continental breakfasts. The selection was great. I think the fact that I forgot my slippers, and they charged my credit card to send them to me.
Very comfortable, spacious room. Comfortable bed. Easy to find and easy drive to Old Town The breakfast arrangement was a little chaotic on our first morning and there was nowhere to sit.
Main area where all the activities occur. Parked the car and did not need to touch it for the duration of my stay.
The hotel is in an excellent location, within the old town, close to all the sites. Rather expensive; old fashioned.
easy access to amenities, spa... food was excellent
Right where we wanted to be
The staff is most helpful. The main dining room is good and good value for money. The staircase from the main entrance is long and would be difficult for those who have mobility problems or those with heavy luggage which they wish to carry.
The location is outstanding, right in the heart of the old city, close to everything. Breakfast wasn't included, but it wasn't a huge deal - there are tons of cafes and bakeries in the neighborhood.
Proximity to all the attractions of Old Quebec make this an excellent and tasteful choice for the discerning traveller. Staff are warm and well presented. The hotel is very clean, and rooms comfortable. Meticulous! Well done, Manoir Victoria! Paying $23 per day for parking, though I understand it, remains disappointing.
Very Helpful, friendly and knowledgeable staff. Beautiful interiors, very clean hotel, complimentary Internet and lovely herbal toiletries. Huge flight of stairs from Cote de Palais, Taxis cannot access the St Jean (level floor) entrance because street is closed. Main Lobby desperately needs a lift to reception. Lifts within hotel very slow/unreliable and corridors long. Bistro Saint James was disappointing- waited 40 minutes for very mediocre breakfast. Use Paillard across the street instead.
The convenience to everything. The hotel was very clean/ I think it is over priced a bit. The taxes are high
The hotel was warm and inviting and the staff was friendly, attentive and accomodating. It was located on a charming side street in Quebec City and was close to shopping, tourist sites, and restaurants. It snowed while we were there in November and the sophisticated Christmas decorations made it a magical place to be for the holiday season. My family thought, though while very clean, that the rooms looked dated. I thought they seemed charmingly European.
The Horel staff are very proffessional, they all have a big smile in their face. As soon as you get in the Hotel, they are taking care of you till you leave. L'emplacement de l'Hotel est excellent, en plein centre ville du vieux Québec, en plus c'était le 400ième aniversaire, on a adoré. The bed was kind of narrow, they should have Queen bed in all single rooms. Also, I was on the 6th and last floor and there isn't any safety bars outside the windows, children can easely open the window and fall 30 feet down.
Suite decor and location. Jackhammer construction noise from 8-5:30 everyday.
The design of the room was lovely, good decor, accessibility to restaurants in the hotel. In the lower part of Old Quebec City, so we could wander through both the lower part (which has tons of shops) and take a 10 minute walk to get up into the shopping district of the Old city. The hotel room was very dark, we almost needed a flaslight to see into the fridge. We didn't see any cleaning staff for our entire 3 day stay. To do the dishes it would have been nice to have a dish drying rack, and there were some supplies in the kitchen missing that we had to call for, but service was prompt. We didn't get any advice from the staff about what to do during our stay, so we had to ask staff of restaurants we went to etc.
The bed was a mattress on a piece of plywood... Very stiff
Lots of natural light. Spacious. Good view from windows. Late night lounge music from restaraunt below. Mattresses should be checked for wear and replaced.
The staff were very friendly and helpful. They tried their best to meet our needs.
Good location. They were not very helpful wit directing to parking other than valet parking even though there is a lot right across the street.
The hotel was very central easy walking to shops and transport, very spacious, friendly helpful staff. No
Location Noise level, room layout, booked 2 identical rooms, when we arrived one was considerably larger, bigger bed etc. it wa not clear that parking was extra.
Convenient to downtown sites. Clean, friendly staff, nice restuarant. We would stay again if in the area.
It was within walking distance of the upper and lower cities. The bed was comfortable. The kids loved the free wifi. The hotel is at the corner of St. Pierre & Dalhousie - very noisy corner. We had a room on the back of the first floor - overlooking the PetroCanada station. It was very noisy with traffic and gas station noise. The second night, we were moved to the front (picturesque side) at our request, only to be disturbed by very loud music from the restaurant and bar immediately below. This was NOT a "Suite de Luxe Plus." It was not worth nearly $250.00/night. If you must stay here instead of somewhere in the upper town, then be sure to request a room on one of the upper floors. The first floor is awful.
Location in lower town and near the dock. Exercise equipment in isrepair.
Comfortable room with nice amenities at a very good price. The staff was very nice, helpful and courteous.. There were a great many young people at breakfast, totally unorganized. Though crowded at that time managed to get fed. Almost all stone and concrete with no green areas, very stark looking.
Staff was friendly and the location was good The hotel did not have our original rooms ready. It was an older hotel so what they refer to as "signature" rooms and perks, were infact what other hotels consider standard amenities for guests.
the breakfast opens at 8am on weekdays, we left at 7am. It should open at 6am like weekends.
It is near old Quebec City which you can walk to easily, and was close to my destination for a trade show. I made a reservation for two rooms, saying that we wanted to be on the same floor and paid for both rooms before the other party arrived. Result I was on dthe 3rd floor they on the 9th. At check-in I was told the 3rd floor had a better view than the 9th, this after they saw my rate?
Just a few blocks with the old city. It was great to be able to come back to the pool with our 18 month old after hours of hiking the city. Hotel was very clean, staff was friendly, price was great. The only thing that was strange was the elevator set up, but by no means a deal breaker.
Great location, comfortable bed and spacious room lack of drawer space
convenience to convention centre mildew under caulking in bathroom: Between counter and mirror
Close to the convention center. Everything fine/
Good location. Couldn't open the windows, the curtains did not close so that there was a 3-4 ft. gap, meaning the morning light came in very early and woke me up. Bathtup took forever to drain.
Convenience to the old city and lower city
Excellent service. Staff went out of their way to help us and ensure a great stay. Hotel is business focused, but service is always first .
The beds were very comfortable
Very nice hotel. I had the feeling of being in the middle of woods, very nice and good bike track.
The rooms were incredibly charming and the Sunday brunch was varied, interesting and delicious. There was no one to tell us how to get into Quebec City or to explain the transit system.
Great customer service, comfortable, clean and well appointed. No
A very beautyfull hotel with very friendly staff! But there is room for improvement...see below A few tips..a possibility for a snack,a more welcoming bar,a bed that has been made up on sunday,sundaybrunch schould be mentioned to the guests of the hotel leaving them the possibility for a regular breakfast,the bill was confusing(a missing breakfast I think).We did not mention those things while staying at the hotel;if we did the staff would probably have tried to accomodate us!
Interesting concept. Great quality and service. The museum is nice and instructive.
charm.. tranquility..historical adventure difference with other places
The hotel is new and very nice. It was a little hard to find. The museum is wonderful. They do have a restaurant with a very unique menu! We signed up for breakfast and it was a great way to start the day.They are planning on adding a spa and pool.It is a very unique hotel and we had a wonderful stay.