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nothing really hotel staff was not friendly at all. The hotel was totally empty but in spite of that they did not accept to give us a room on the floor I specifically requested in my reservation. The "wellness centre" was closed....the swimming pool dirty and clearly not being used for ages....the whole centre was smelly, dirty and definitely needs repainting. I don't see how somebody can consider this as a 4*..
The hotel location was superb with fantastic views. The room was small but very comfortable with a balcony and wonderful views. Friendly and welcoming staff.
Extremely friendly and helpfull staff, good location for who's looking for relax and quiet, great wellness centre. The hotel is in the middle of nowhere. You need to have a car to reach Livigno and Bormio, although there are buses, but not so frequent.If you like quiet places that's beautiful
- Nice view - No any infos in hotelroom, restaurant was not open in evening, There was one guy who did all works, breakfast was poor (no cheese or ham, only bun and jam). Intenet using was quit expensive (maybe for location )
The staff was so kind and helpful. Warm jacuzzi after skiing, wellness center. The room was really well-equipped and qualitative.
Great facilities, especcially their sauna with the greatest ever jacoozy I`ve dealed with. Friendly stuff. Nice breakfast. Good location for us, as we found it as a last minute chance for New Year Eve. night near Livigno. Relatively expensive (but the jacoozy is worth it : ) ). Terrible for parking in the winter. when the snow falls, it`s impossible to get out.
staff was friendly and very accomodating when we asked about gluten free product. Beauty Therapist was nice tool. Secure parking (outdoor) available, but no parking garage. Use of Wellness area, or even just the pool is over priced. EUR 15 for one day! Room was rather dark and gloomy, but very spaceous!
The hotel was beautiful and nestled in a small town in the mountains. The room had a beautiful view of the mountains. The staff were helpful despite the fact that we spoke no Italian. They show themselves as a hotel with a hot tub and pool and spa, but don't mention that it is 15E per person to use the pool and hot tub, not included like it would be in North America.
An incredible hotel in the most breathtaking of locations. Not cheap but worth every penny to experience the level of luxury on offer. The spas is incredible set against the dramatic back drop of the mountains. The rooms are great (if a little small) and are incredibly comfortable. The service is first class. We stayed over my birthday and whilst we were down at breakfast on our first morning they put a gift and card in my room - they had worked this out from my passport details. An incredibly simple touch that impressed hugely. All front desk staff went out of their way to give us information to make our stay better. We couldnt eat in the hotel restaurant as it was full but were sent to the sister hotel Bagni Vecchi and it was great.
Unfortunately we only stayed one night at this hotel, but it was fabulous and I would definitely go for longer next time. There is a huge range of different indoor and outdoor spa facilites which are amazing and all included in the price. What could be better then relaxing in one of the hot tubs in the sunshine, overlooking the alps. The staff were all friendly and very helpful. The food in the main resturant in the evening was excellent. The breakfast menu was abit more limited than in some other hotels, but still a good choice and the hotel seems to concerntrate on doing simple things to the highest standards and cooked food is available on request. Although the hotel isn't cheap you come away feeling that it was excellent value for money
Very friendly reception. Location (but please see also the negatives). Beautiful exterior, and well maintáined interior. Very good breakfast. Very good location in the winter time, when the windows could be closed. However, in the summer time the location isn't ideal in my opinion. The hotel is virtually located in a street intersection with quite a lot of traffic around the clock. There is no A/C. So when the outdoor temperature is high it could be quite noisy if you've got a room facing the street.
We enjoyed the high standard of accomodation and comfort offered by the hotel both in our suite and also the lounge. The hotel staff was very attentive and friendly.
Comfortable hotel in a beautiful setting. Very friendly and accomodating staff.
Location, friendly staff, excellent rooms, jacuzzi
A smart, clean hotel with stunning mountain views. Friendly, helpful staff. A limited menu for the restaurant, but very good food. Secure garage parking if needed. A decent size room with pine decor. On a fairly busy road. Whilst not a major problem, the traffic noise was a shame when using the balcony.
Hotel staff were very pleasant and helpful. Lovely breakfast. Secure parking. Our room was situated next to a public car park and the dustmen turned up at 6am to empty the bins. A bit noisey with bumps and crashes comming from within the hotel in the late evening. Hair dryer was not much good.
Underground parking. Friendly and attentive staff.
Excellent room and very cordial staff. No
Nice hotel in wonderful place. One of best in Italian Alps. Breakfast menu was very basic.
Nice setting The food was awful. Service was very poor too.
Very helpful staff. Great location. Wonderful dinners each night in the restaurant. Not really anything I can think of.
close to town centre - modern clean and well appointed - friendly helpful staff certainly as good as any 4* I have stayed at in Italy if not better. diner in the half board option wasn't as good as local restaurants
Near a terme, golf,histrical center.The dinner of HB wonderfle with lot of vesitable and tipical dishes.Sauna and jaggie is free.
Hotel staff were very helpful and polite. The location was excellent, opposite the main thermal baths, it also provided a garage for parking, and free shuttle to the ski lifts whenever required, even after check out. The hotels own Sauna was broken when we were there, but the main baths were right opposite so it was not that important.
bed it is not comfort for me. hotel have not stacionar internnet point
The staff was very kind and the dinner really good
The staff were fantastic, the decor was wonderful and all in all the hotel was faultless.
renovated room deluxe, located close to Bormio centre
hotel is cleaned and furnished..location is excellent,very near centro bormio..and staffs are nice.. we didnt know that can book the terme in the hotel if they can ask for that would be better..breadfast is ok if more choice would be excellent..
Wonderful hospitality. They took care of our every need.
The staff were very friendly and attentive to meet our needs. Most patient given our inability to speak any Italian !!
The staff were very friendly and efficient, and there was a wonderful family feel to this relatively small hotel. Location was excellent in terms of being close to some great mountain hikes.
Very pleasant staff, clean spacious room, good shuttle bus on demand to ski slope, easy walk into town, no problems with parking. Lovely leisure facilities however there was an extra charge of 15 Euros for use of sauna and steam room, which seemed a bit excessive.
Nice luxuries in the room, friendly/helpful staff, spacious feeling, big bed.
All round excellent Nothing.
Fantastic place, better than 3 star rating (unless you want a spa), better than many 4 stars I stayed at on same trip. Secure parking if you're driving your expensive car at near by stelvio pass, and beautiful room with balconies that have great views. Location perfect.
excellent location, staff above all expectations!! thin walls.
The location was convenient for the Stelvio pass. It was modern and comfortable, located in the old part of the town. The staff were most pleasant and helpful and provided an excellent breakfast. Secure parking was also a bonus.
Fantastic facilities very high standards
Very high quality personal service. Beautiful location set above the old town with wonderfull views. Excellent modern and stylish accommodation.
stylish, comfortable and friendly.
Excellent Breakfast, Cleanliness of the whole facilities and kindness of staff
Excellent, newly refurbed hotel
Great hotel in a perfect location. Thoroughly clean and extremely comfy, would definitely recommend!
quiet location, helpful and kind staff
This is not a 4star hotel, [based on many holidays in Italy], the service and ambience bore no resemblance to the opinions and description on their website.The 2 members of staff were friendly and pleasant, but without being rude that is the best that can be said.The management were absent presumably,I can only assume it is better during the winter season. It was a bitter disapointment
Marzia (the hotel owner) is one of the kindest person I ever met. Friendly and nice premises, I strongly recommend to stay in this hotel none
Staff were very helpful, but then there were only half a dozen guests at this time Rate was expensive both for the location and for being out of season. Hotel is in the middle of nowhere.
The staff were fantastic and could do nothing more to make sure we enjoyed our stay.
The care by the management and staff was excellent - of the highest standard. Their personal attention to our needs made the visit to the hotel a highlight of our cycling holiday. The facilities were first rate in every respect.
They are not very good at responding to emails re questions
Friendly hotel staff Nothing
while it is a nice, clean facility, it is way out, there is no other choice to eat there was nothing to do.
very friendly and helpful staff