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Great breakfast and great staff. Room was not comfortable for two people. There is a lack of storage. We enjoyed the hotel but we would not want to stay at this hotel for several days.
the Swedish meat balls i ate in the lobby bar area did not taste good.
Location Slippery floor
The pool ambiance was amazing! Loved the sauna and hot tub. Great location. Right next to the train to Arlanda, which was really convenient as a traveler! I had a hard time checking in with one of the staff members because my credit card was not working even though I explained to her that I was not going to be buying anything on the bill. Finally she understood.
This place turned out to be perfect for my needs. I only had 24hrs in Stockholm, didn't want to waste time on additional travel to and from hotel. Easy access to airport from here. The staff at hotel was great, very friendly and accommodating. They even helped me plan my itinerary for the day! I was able to check in early, which was very helpful after an overnight flight. Room was clean and very nice. Not very large, but for being alone it was completely fine. Would highly recommend staying here!!
Very practical location and super comfortable beds, great breakfast buffet. The exterior and it's surrounding are a bit scruffy but nothing bad, could use some touches to brighten up/update it's appearance. The business rooms are rather tight, we could not open both our suitcases at the same time so we had to take turn. The hotel doesn't have a dedicated concierge so we had to trouble the receptionists who were very busy. Some receptionists are knowledgable some are not able to help much.
So close to the train station and the center of the city. Perfect walk to the theater we were going to. Not a lot for small children, but the staff was very friendly and accommodating.
Excellent location, right next to central train station and Arlanda Express (airport train) as well as short walk to Drottninggatan shopping street and 10min walk to old town. Very good breakfast and friendly and helpful staff. Room faced into an alley with no view. Small issue with free toiletries where housekeeping replaced a bath lotion with shampoo so from the second night on, we ended up with 2 shampoo tubes.
I needed to get medical help when I arrived at the Radisson. Nayra at the front desk arranged for me to go to a nearby clinic and made several phone calls to expedite the process. She was so outstanding in her service! Hold on to her. She is the BEST. Thank you so much!
The hotel staff was very friendly and accomidating. The superior room was just that. Modern, clean and our room location was very quite and that is rare in a bustling city location. Honestly I didn't have one single complaint and that's rare for me. Couldn't ask for a better location if you're taking the train from the airport.
Convenience No windows that open up to the outside air The windows open to the inside of the airport
Location and hospitality Rate
The location is great. The breakfast is great. The stuff is very helpful. Overall good value for the money. The mattress to soft for me to sleep. Standard room is poorly equipped
The hotel was so easy to get to from the airport. The Arlanda Express train practically arrives at the front door. Easy walk to ld town, shopping, sightseeing cruises and trains/buses/tram. The breakfast was delicious and a steal for the price. We also had the Christmas buffet dinner which was great as well. The room was very clean, new, and overlooking the water, town hall, and old town. The staff was very friendly and the hotel was vey accomodating with a late check out so our baby could nap and a comfy rollaway for our older child. I woulx definitely stay here anytime I go to Stockholm. I have no complaints!
Very nice room, very nice breakfast, fast elevators Great location: directly across from train station (for easy access to airport train) and, even better, it is diagonally across the street from the shuttle bus to the airport (which is much cheaper than the train). We saw 3 Radisson Blu's in Stockholm, at least 2 of which are on the waterfront. One is just around the corner from this one. So make sure you go to the right one.
The breakfast buffet was excellent. The staff was very helpful and friendly and the location was very handy for sights. We would definitely stay there again. Room didn't have the best view, but we didn't care that much.
location, breakfast, clean, staff no bath, cold room
Location and friendly staff Bathroom quite small; door could not close
the lobby bar with life music the rooms and the surroundings are very old
Clean and nice staff. The majority of my issues were with the cleaning staff at the hotel. Several times we had to ask for them to bring us soap as they did not replenish the toiletry items we had used each day. Also, we had to call them to clean our toilet bowl after they had done the room already because it was clearly not cleaned as part of their regular cleaning. Pretty gross. Robes were not replaced when the worn ones were taken to be cleaned. Extra towels were brought to the room upon request but then cleaning staff did not replace used towels with same number of towels, so we had to keep calling for more. Really bizarre. In terms of the free wi-fi in the lobby, it was extremely slow when many people were down in the lobby using it. Lastly, I know there was a heat wave happening when we were there but the room would just not get cool enough, very hard to sleep dripping in sweat. Also - a bar that closes at 12:30 or 1? really odd. The concierge. Ok, first day he sent us to a restaurant that was closed. Then we told him we were headed for the Icebar one night and he did not mention at all that we needed a reservation. Very poor.
very clean room, nice located in city center, friendly staff, fantastic breakfast our room was really chilly and we had to ask for an extra radiator. Two separate beds are always a minus when you travel as a couple..
very comfortable bed and linengood reception area/bar and staff food not hot enough at buffet breakfast
The staff were very accommodating and made sure I was comfortable.
Great location very good breakfast right next to train station very helpful staff Loud outside so if sensitive to that noise from train and cars either get inside view of courtyard or keep windows closed
The good service and great rooms They were doing renovation work, and could improve information about the noise that it causes in the rooms
yhIt is a very nice hotel with good location. The room was very clean and nice. I wish that the breakfast was not so expensive. Maybe a good offer that incloude the breakfast.
Excellent high standard hotel. Friendly and professional service.
room is small
rooms were on the smaller side, but well organized, efficient, clean, and well designed. and the beds were supremely comfortable. i didn't even feel like i was in a hotel!
The room was extremely clean, with great storage space. The staff were incredible and always offered help and advice, going above and beyond required in order to help us. The breakfast served was great too.
The location of this hotel is ideal if you want to get most out of your Stockholm trip. Most of the places to see are within the walk distance. The Parking is quite expensive. However it is possible to park the outside the hotel for less. My advice is not to bring the car to Stockholm.
location and service
Location, size of room, friendly personnel No shampoo or other toilet accessories you would expect in a 4 star hotel
Gym was great as was the times it was open Breakfast was good, efficient. Staff was very efficient and lobby was very nice Only one negative for the hotel is the location from the train station. i walked and it about 10 -15 minute walk; this is the only negative. Neighborhood is nice but not very touristy
The location is good, the breakfast excellent and it was clean The staff in the reception was slow
Friendly staff Great breakfast Close to metro Beds are not the most comfortable
Absolutely wonderful staff - extremely courtious! The sauna in a the basement was a wonderful treat - shame I didn't get to spend much time relaxing there.
Room was clean, quiet, and comfortable. Breakfast was good.
The staff were always very friendly.
They were doing construction on the lower floors, so they upgraded us for free to a junior suite because my dad is older and likes to rest during the day and couldn't with all the noise. Receptive employees. Breakfast was good. Room was very nice. Breakfast was supposed to be included, although every morning, the person who lets you into breakfast would tell us we had to pay extra. I would say every morning that no we already cleared this up, breakfast was included and they would look again and say "oh yes, you're right". then we we checked out they told us we had incurred fees for having breakfast every morning and we had to again show them that breakfast was included. We stayed for 4 nights. Also, the location is goo but not great. about a 10 minute drive from everything we wanted to do.
Easy walk to all air terminals ! Got off Arlanda Express ( 20 mins.) at 1st stop . Between terminals 4and 5. Nice staff and small rooms. I would conclude, it is a convenients for early flights. Also, I came, the night before my AM flight. Got to my room, settled in , then walked down to my flight terminal to receive the boarding pass. Next morning went through security and was on flight. Easy and relaxing , no rush !
I liked that the hotel is so close to the gates. The hotel is overpriced. Its only strength is its location.
we got an upgrade to business class which was very nice as it included a breakfast buffet I believe I should not be charged 5 Euros if instead of regular coffee I want to have a capuccino or latte. No hotel does this. It is petty.
Staff was helpful and courteous. Location within the airport made departure very easy. Distance from the city center made it difficult and expensive to travel there and back. Additionally the last express train is at 00:35am and therefore required the night to be planned accordingly.
Convenience to airport.
CLose to terminals, easy and friendly check-in
I had missed my flight so ended up staying for a night. Staff was very friendly and helpful and it was overall very pleasant for my one night Nothing
Clean and comfy beds. Great breakfast. In the terminal great for early departing flights.
the airport location was fantastic and just steps from checking in my luggage. there was no need to go outside, the passageways are all indoors. it was completely quiet from all airport noise and perfect for a one-night stay in order to catch a flight the next day. they had a computer with a printer to print out my boarding pass. and a hand-held scale to weigh my luggage.
Loved the location right in the terminal. You can get ready and just walk to the ticket counter. Rooms are sound proof so its nice and quiet. Easy walk to the Arlanda express which takes right to the center of Stockholm in 20 quick mins although the price for the Express isn't cheap, about 37 dollars (as of exchange rate for June 2015)
The sommer price for the Arlanda Express is so good, that it is worth to stay at Arlanda for two days also visiting the town for shopping and dinner and visiting friends/family of course. I had parked infront of the Sky City Terminal with my brothers car and I saw the P-Sign with a 30 Minutes Limit. Unfortunately I was not able to read that I would need there a special permission to do so - my Swedish is not 100% and in Switzerland we would have the signs the other way around - just to be clear, somebody waited for me to leave the car and to place a fine to the wipers.....
I liked how clean the building was. The rooms were clean and nice. The baby crib was free. I always had to ask for more towels. They only provide 2. We had my wife and I and baby.
The service from the staff was excellent, very helpful and informative.
Overall, it was a great all around hotel near the airport but not too loud. Clean but not overpriced. Peaceful but not luxurious. Heat didnt work in the room and I ended up getting really cold at about 1AM and turned the hot shower on for some steam heat that set the smoke alarm off. Quite inconvenient and uncomfortable at such an hour of the night.
Was quite OK and very quiet \
Free Internet computer in the lobby. Bicycle rental available Need better signs at the airport indicating how to get to the hotel. Shower doors didn't keep water from wandering across the bathroom floor
Hotel was clean and in a good location to access the Stockholm Arlanda airport. It did also heated towel racks going for it... Which is nice. The rooms were very small and did not have enough power outlets. No room to even open our suitcases without putting them on the bed.
The bed was really comfortable and the bathroom was really big. I also enjoyed the free continental breakfast which was very convenient right before catching the shuttle to the airport. The location near the airport is perfect. I couldn't figure out how to turn on the lights in my room. Either I'm stupid or they weren't working.
I selected the hotel because of the location, price and complimentary shuttle service to/from the airport. Nice to have the breakfast set up early (4 AM) for those who had early morning flights. Staff was very helpful. I called the hotel the night before I arrived to confirm that there would be a shuttle from the airport to the hotel. I was told that the shuttle ran on the quarter past and quarter to the hour. When I arrived at the airport and went to bus stop #18, no van arrived. Upon calling the hotel, I was informed that the shuttle driver had left for the day and I would either have to pay to have someone pick us up or take a taxi. Long story short, after a second call to the hotel, the hotel used a substitute driver get me to the hotell at no cost to us. This caused unnecessary stress.
Good thing is the location and free shuttle to and from the airport. To the city, taxis are operated only. To Bromma airport, the taxi fare is fiexd at 465 SEK. The hotel is very basic and I had a single room with very simple facilities. Breakfast was moderate, but okay. The reception also operates as a bar and there is limited availability of comfortable chairs in the lounge area.
Though simple, the architectural design of the hotel made it surprisingly more than would be expected for a hotel focusing on accommodating overnight guests in airport transit. The beds could be better.
All well No working checkout at 06 am
Free shuttle. Well designed reception/eating area - good light and space. Roomy bathroom. Clean rooms. Comfortable bed. Reasonable, wholesome dinner menue Room did not quite match expectation from internet promotion. Smallish. View limited. Breakfast could have been a bit more interesting. Better bread selection. Pretty ordinary house wine. Extra pillows could have been made available. No hooks / bench in bathroom for clothes etc
friendly staff, great location and fantastic breakfast
The welcome in the reception and the housecleaner. small room, the personal in the restaurant wasn´t that nice.
Central situated: close to downtown, shopping, trains and nature
All the employees responded efficiently and courteously to our requests. 1. The bed was too hard,which gave problems for my wife who has a sensitive back. We got from the hotel staff a soft overlay which fixed the problem,but the beds could be improved by effective springs below the mattress. There is currently just a solid board--not up to the standard of the rest of this hotel. 2. The shower area was very small,and with the Swedish system of one side completely open,water goes everywhere.
That was very busy and too many people at breakfast.
Location - close to city
Beautiful hotel with lots of original touches. Beautifully decorated and designed.
Friendly helpful staff. Good food. Close to the town centre.
Nice rooms and friendly staff. Location was decent, particularly for the price. There was morning construction which was very noisy.
excellent breakfast, friendly and efficient staff
Acces to veranda - no enough place fot customers
The bar and lobby area a lot of of people there all the time so it felt alive the first impression is that it need some renovation all over and i do not like the dirty carpets
Good location for Gamla Stan and the shopping district. The hotel is completely worn out and seriously needs renovation. Most of the staff were inattentive. The price is for the location and the name but not right for the overall value received.
The hotel is superb!! Great location - and one of the best hotels we know - and because of that, we come back time after time. Langsholdt, Sarpsborg.
Good location for my goals for the trip to Stockholm Refurbing going on.
Convenient to airport Family friendly
I liked the staff. All were very helpful and kind. Especially the gentleman that helped me with my luggage when I checked out. He walked me all through the airport to check in for my flight and did not even want me to tip him at all. I insisted repeatedly until he relented. My regret was that I didn't get his name. I do remember that he mentioned that his parents were from Poland. I was not happy about the fact that the rate was less expensive at the hotel.
The hotel is located less than 5 minutes from Arlanda Airport. The hotel offers a FREE shuttle to & from the airport! They will pick you up FROM the airport 24 hours/day (just call them and they will pick you up) They will drive you TO the airport 24 hours a day, with trips available every 15 minutes (just let them know in advance, so they can add your name to their log-book). They will even take you to/from the airport if you are planning to spend the day in Stockholm (catch Express Train at airport, and/or take bus & train (slower, but cheaper) There is a VERY nice buffet breakfast included in the price (various breads, cheeses, cereals, fruit, eggs, juices, coffee, tea, etc) (also meats, but I'm vegetarian, so...) They also offer a fairly reasonably-priced (considering that Sweden is relatively expensive) dinner menu; just the salad bar option was very filling and tasty. The hotel itself is very "minimalist"...you get a bed, shower, toilet, sink, and place to put your bags, and that's about it! Rather expensive to get "to and from" Stockholm. I would recommend staying here if you get in on a late night flight and want to go right to sleep, OR if you have an outgoing flight and want to minimize stress by being close to the airport with a free shuttle available. If you just want to visit Stockholm, there are cheaper options available there, with no need to commute.
Friendly staff Room was very hot so that we could not sleep very well. We could not open the windows in the night because there were too many mosquitos outside (sea near the hotel)
Value for location, comfort
Excellent customer service, we left at 4am but there was already breakfast to go waiting for us. The staff were very intent on making our stay as convenient as possible. The free shuttle will take you to and from the airport quickly, at any time of day.
Shuttle works very fine. All staff very nice. Breakast fine. Restaurant too. Checking in/out at many hours. Good option for make a night before or after a long flight. I dont like to pay for WIFI but better than no have WIFI.
Well placed at the airport for an onvernight stay.
The free shuttle from the airport saved a $15 taxi ride (some cabbies will ask as much as $70 or 500 kroner). Sweden offers the worst value for the money of any country I've seen, so this hotel was not out of line that way. You would think that they would at least offer a free cup of coffee for all that money, but they charge for that too, even though it's self-service.
Clean, easy to get to. Good breakfast Small beds.
The hotel had a good location near the airport with a swift shuttle service. Meals were affordable and overall perceived value was good. Room smelled a bit enclosed when I arrived so I had to open the window to let a lot of fresh air in.
If you are looking for an airport close hotel, this is just fine for that purpose. I would not recommend this hotel for any other purpose than to be close to Arlanda for a flight the next day.
We stayed here for a night after missing our connection through stockholm to Spain. The staff was extremely hospitable, from the shuttle driver who took us back and forth to the airport and train, and also found us a charger converter, to the woman who arranged a family room for the standard room price. They gave us a nice crib and cot for no charge. The other guests were friendly and interesting, location perfect, and the breakfast buffet was unexpectedly incredible. Weird to say for an airport hotel, we did not want to leave! Nothing. Great service, clean room, nice bath, prompt wake up call. Can't complain!
Just being close to airport...
The breakfast is very good The bathrom hasn't a clean smelling
Very clean, nice design, professional staff, very good food, quite room, good price The pool was too cold
Position of hotel - close to car rental area, and with regulat transfers to airport. Also cost vs. Radisson Sky City, as the latter is very expensive. My room was in a lower ground floor - you had to pass the pool table and it felt rather like a cellar. Also no lift to this area, which made it hard to get too and from my room as I had two heavy bags to carry up and down the stairs.
Really convenient airport shuttle, every fifteen minutes. Breakfast is absolutely outstanding. Restaurant and hotel staff are very helpful and pleasant. The swimming pool is very well maintained. I would be hard pressed to find a more suiting hotel. The exercise room is a bit warm for workout.
The restaurant/dining area was very comfortable and an excellent standart of food provided. Nothing.
Cleanliness of room very good, which is VIP to me. The bed was good, slept well, friendly and efficient staff. All very smooth on check and check out. I think the breakfast buffet could be improved somewhat, on the quality offered,. fruits, breds etc..eggs.. to go more organic.,more wholesome foods. perhaps to think that less is more.
very good service. comfortable bed and berfeast is bein served early from 4:20, which is a big plus when we you have an early flight to catch. Fast check-in. At the breafast room at the entrence there was a big sign saying : "please wait until you are bein seated". I did wait for couple of minutes but nobody came and others waited, it seemed that the sign was not meant to be there..., but how should I now as guest that I should not wait when the sign says please wait?
Very bad service in the bar and restaurant, food was raw, twice changed but very bad. Bar waiting was long.
very good location, shattle, frendly atmosphere.breakfast also was very good
The staff was very nice - helpful and efficient. Sufficient amenities in the room. Good food with vide assortment, especially during breakfast. The bathroom is not spacious, only enough for one person, still good for a short stay.Service in a restaurant during diner time was very slow.
Infant crib was in our room as requested with cute bedding Service in the restaurant could have been better
Breakfast was good Not enough towels in the bathroom, not enough covers for the bed it was set up as a single.
Location! Right off the Arlanda express. Price is a little high.
The location near the Central station, and the taxi station nearby.The breakfast included and good.
Really enjoyed the location of the hotel (above the funky Ice Bar) and the breakfast was lovely. The room was comfortable and clean. We were overcharged as we left the hotel, but this was quickly resolved with an email and a call to Booking.com
too expensive for what you get
Location, quiet room
The hotel foyer was large, active and interesting. Unfortunately I arrived at 12:30am so ice-bar was closed but looking through the window, it also looked good. Although I was warned of the windowless room, it was a little claustrophobic. My room was tiny and for the price, I felt, it was over expensive. A similar room in my country would cost 3 times less.
Great location and nice staff.
Very spacious room and excellent ensuite
The very friendly and helpful staff in reception and restaurants No problems to report
Breakfast and location Room size
Be very careful when booking. Some rooms have to window and are so small as to be unusable. Perhaps other rooms are fine, but the windowless ones are truly unacceptable.
great location. superb stuff. basic rooms heating was not working. internet was not free.
everything - room was perfect and view was nice. Bar is very cool. nope.
Perfect location close to Central Station (both, for arriving from airport and for commuting during days), new property, contemporary design with smart solutions. I was a little afraid of noise from trains coming to CT just behind the hotel, but there was really not a tiniest sound related thereto. High scandinavian standard in everything, including the bill :)
The only negative thing is the rooms aren't hot enough.
Reception and room service staff were very good. The male servers at the restaurant tend to be pushy. In the name of service I felt they wanted me done and out. The female servers were very kind and attentive.
location of the hotel, breakfast buffet no information given on arrival about facilities
Excellent location, close to the train station and the Arlanda express, the new shoping area, restaurants and the Absolut ice bar. Nice room, good breakfast. Sunday we left the room at 9:00 am and when we came back at 17:00 it was not done yet. They said they will do it latter when we went for dinner, but they never did.
We loved the design, location and the breakfast buffet Nothing special
The view to the park from the room with all glass wall. Very comfortable bed, quiet in the room despite the size of the hotel. The spa is also great, stunning views The hotel is too big for my taste, it feels like being at an airport during a rush hour in the lobby and especially in breakfast time
Very friendly staff that took all the time needed to explain our questions on whereabouts in Stockholm, benchmark behaviour! Cabinet for storing your clothes & bathroom were a bit on the small side for a 4-star hotel.
The room and the location. The hotel is beautiful but the price comparing with what you have it's shameless. I stayed two days whitout soaps and shampos and the breakfast was too busy with a huge queue.
Close to Train station and shopping district
Nice room, toilet and bathroom. Good breakfast. Good location for business and turist purposes.
great place, clean, great breakfast, very good location for shopping everything was great
location and breakfast not a 4 star hotel by standard
the location was excellent. walking distance to central station, old town, and all the best spots. lovely breakfast. the air con. was horrible there. it was like staying in a hot country at night, when it was off, very very stuffy in the room as the window was looking into a roofed courtyard. when it was on very noisy and didnt cool the room.
the location is the best place in the city, also the service is very good no
located very central in the city, access to local tourism and attractions. Walkable distance from then Arlanda express. Breakfast was amazing every morning and fitness center and sauna were a plus. A place to store luggage when needed. Friendly staff members
Location is excellent. Design in common areas is nice. - I found staff a bit slow and unengaged. It took them forever to find my booking and I think they could have managed the process better. They should get some training in service approach in general - The cafe/bar/restaurant closes at 9:30pm after which you can only get something to snack on in vending machines. - No wifi in fitness room
The location of hotel is very convenient for sightseeing and shopping. Close to City terminal as well. Staff was really helpful. I left my computer in the taxi and with the help of the reception I got it back very soon. Breakfast was also good. I travelled alone but I booked a superior room for two people. Well, in view of the size of the superior room which was hardly big enough for me I cannot imagine how small would be a single room. I’m only 178cm and 71kg. So, I suppose that to problem was not with my size…
great hotel, great breackfast, clean room everything was great! everything was great!
The receptionist was very king and aware. The breakfast was very rich and delicate. No, there wasn't. But the internet was very expensive in the room, I think.
The comfort of the rooms Lifts took a while and were very crowded - you had to use your room key to activate the lift
10 min to center by T bana. Room windows were faced to park.
Location - excellent if you are on business and don't want to stay in the centre of Stockholm. The selection of shops around the hotel is also good - ideal for buying forgotten items. The hotel staff are friendly and my colleagues said that the breakfast was excellent. There is a good supply of taxis outside the hotel in the morning and the hotel location is ideal for reaching the E4 motorway quickly. The hotel also has it's own car park - this is a huge plus point for a city hotel. It needs renovating - it looks old. That said, it's still clean, comfortable and the restaurant is fantastic. For one night, maybe two, it's totally adequate. I wouldn't stay any longer I think.
climatisation in our room
hotel was v central to city & metro,also i liked the security aspect that it was in the shopping mall.overall v good
Beautiful beds, Nice room. Very good breakfast. Parkingplace under the hotel. Central location. When you switch on television, your first wiev is an offer for "all inclusive communication". It is at least overselling of an offer. If I want to look at TV, this all inclusive offer is shown 3 times befor i find my television station. And in buisiness room, wireless connection should be free
very clean, good service and good breakfast
location next to tube and bus station
Great location, Convenient transport, good service could have lunch at the food
The free WIFI I was dissapointed with the hotel on a number of fronts. I had stayed in the hotel while on business in Stockholm and had particularly chosen a hotel with a gym. On arrival i found the Gym was not in operation due to the fact it was used for an event??? - Most likely as this was a new hotel the Gym wasnt ready. The staff at front office did their best to handle and luckily there was a gym down the road which they arranged. For room service i was dismayed to find they charge GBP7.50 to deliver to your room from the restaurant downstairs, the food however was ok. In relation to the comfort of the rooms the mattresses were very thin. Breakfast was a car crash - food was good organisation and presentation of food & table service was a disaster!
The staff were absolutely the highlight of the stay, they were so lovely and helpful. They found out if was our honeymoon and even left us some fruit with a special congratulations card. The hotel of course was fantastic, in a great location and very funky. nothing
The bar and the room service end to early considering that the hotel claims to be international.
Comfortable, well-sleepig beds, wery good breakfest nothing
Reception staff is good. Restaurant staff is not trained.
The staff, clean room and breakfast. They said it was close to downtown but it was three trams away, However, it was not difficult to make to get there.
The staff so friendly and helpful.. Excellent location.. clean The only thing bothered me the air-conditioning was a bit noisy other than that everything was excellent
The location was fantastic and the staff were wonderful. The room and bathroom size.