Guest reviews
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Overall Rating
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8.5 "Location is great."10.0 "
Good access to the airport , said 100%." 10.0 "Near to public transport , according to 100%." 7.8 "78%liked the proximity to sightseeing ." 7.5 "75%enjoyed the restaurants & bars nearby ." 10.0 "100% thought it waseasy to get to the train station ." -
8.2 "Good value."7.3 "73% were
happy with the price ." 10.0 "100% thought it was agreat value ." -
7.8 "Good service."8.0 "80% found the
staff to be very friendly ." 9.3 "93% werehappy with the shuttle service ." 8.1 "81% thought theservice was very professional ." -
6.8 "Breakfast is mediocre."5.2 "
Breakfast prices were ok , according to 52%." -
5.7 "Average cleanliness."5.6 "Only 56% said
rooms were clean enough ." 6.3 "63% thought thecleanliness of the hotel was average ." -
5.4 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." 5.6 "Only 56% saidrooms were big enough ." 5.0 "Only 50% thought thefurniture was functional ." 6.8 "68% said theview was so-so ." -
3.9 "Wellness & sports facilities were not very nice."3.8 "62%
didn't like the fitness area ." -
2.8 "Disappointing internet connection."2.3 "77% said the
wifi quality was bad ."
Overall Rating
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8.7 "Location is great."9.9 "
Good access to the airport , said 99%." 10.0 "Near to public transport , according to 100%." 8.1 "81%liked the proximity to sightseeing ." -
8.4 "Good value."
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8.1 "Great service."8.0 "80% found the
staff to be very friendly ." 9.5 "95% werehappy with the shuttle service ." 8.3 "83% thought theservice was very professional ." -
8.0 "Food is delicious."8.0 "80%
loved the menu selection ." -
6.7 "Breakfast is mediocre."5.1 "
Breakfast prices were ok , according to 51%." -
5.5 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." 6.3 "63% thought thecleanliness of the hotel was average ." -
5.3 "Rooms are ok."5.3 "Only 53% said
rooms were clean enough ." 5.8 "Only 58% saidrooms were big enough ." 5.0 "Only 50% thought thefurniture was functional ." -
2.9 "Disappointing internet connection."2.4 "76% said the
wifi quality was bad ."
Overall Rating
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8.4 "Location is great."10.0 "
Good access to the airport , said 100%." -
8.1 "Food is delicious."
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8.0 "Good value."
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7.8 "Good service."7.7 "77% found the
staff to be very friendly ." 9.2 "92% werehappy with the shuttle service ." 8.2 "82% thought theservice was very professional ." -
6.5 "Breakfast is mediocre."
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5.0 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." 5.4 "Only 54% saidrooms were big enough ." -
4.4 "Vibe wasn't good."3.1 "69%
criticized the unstylish hotel ." -
2.8 "Disappointing internet connection."2.4 "76% said the
wifi quality was bad ."
Overall Rating
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8.7 "Location is great."10.0 "
Good access to the airport , said 100%." -
8.5 "Good value."
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8.2 "Great service."8.4 "84% found the
staff to be very friendly ." 9.3 "93% werehappy with the shuttle service ." 8.4 "84% thought theservice was very professional ." -
5.5 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." 5.7 "Only 57% saidrooms were big enough ."
Overall Rating
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8.6 "Location is great."10.0 "
Good access to the airport , said 100%." 10.0 "Near to public transport , according to 100%." -
8.0 "Great service."7.9 "79% found the
staff to be very friendly ." 9.2 "92% werehappy with the shuttle service ." 8.1 "81% thought theservice was very professional ." -
5.4 "Rooms are ok."5.6 "Only 56% said
rooms were clean enough ." 5.7 "Only 57% saidrooms were big enough ." -
4.1 "Vibe wasn't good."3.1 "69%
criticized the unstylish hotel ." -
2.7 "Disappointing internet connection."2.0 "80% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.4review from
The price was great, the location to the airport convenient & the airport shuttle was perfect. The staff, every time I'd called, seemed to want to get off the line as quickly as possible. I'd called to confirm how the shuttle worked & called twice more with our ETA when our arrival kept getting delayed while we came by train to Vancouver.
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7.7review from
Great location to access transit within Vancouver. Quick to get downtown and around
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4.2review from
Rooms were clean and a good size. The staff at the front desk were not friendly or approachable. We asked them to call us a cab a couple times and each time it seemed like they couldn't be bothered. We asked them for suggestions on how to get to and from places and they just gave us this animated map that we already had. Also, the airport shuttle was a joke. We waited for one to pick us up at the airport and he just drove by us and didn't stop or even slow down (all of the other hotel shuttles stopped for a minute to see if anyone would come). We had to call the hotel who told us they would send him back. Also! When he dropped us back at the airport after our stay he started driving away as we were getting our bags out of the back. Onlookers ran after and stopped him. He didn't apologize or anything. Overall staff friendliness was extremely poor. Also the "fitness centre" is literally a eliptical.
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9.1review from
Great staff, super friendly. Weird water soaked hallway carpet and funky smell.
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2.0review from
Unsafe
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5.7review from
Room very clean Staff very helpful Mould all over the worst caulking job around the bath I have ever seen Décor dark and depressing Remote from most places except airport Located in middle of an industrial area next to highway and only suitable for guests with cars. . Part of problem was that it rained all the time we were there
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8.0review from
The hotel was located at the end of the city of Vancouver with good access to the BCC ferry to Victoria island. The rooms were clean and nice. The bathtub and the tiles were very old. The shower head was very old and outdated.
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8.0review from
super clean! very comfortable beds. would stay again and recommend to a friend. shuttle driver was excellent as well. showers worked well good soap products suppplied.
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7.3review from
the airport transfer, and a location that has good city public transport outside the door and friendly, courteous staff a lack of late night eating
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7.7review from
Very convenient location for Vancouver Airport and easy access to services in both Richmond and Vancouver. Free airport shuttle makes it easy and on site White Spot Restaurant useful.. Having arrived at airport at 1.30 in the morning, just wish we had appreciated the shuttle is available 24 hours a day, rather than our having to get a taxi.
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7.0review from
Very convenient to the airport. The free shuttle was a great help to us. No, nothing about this hotel displeased us.
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5.7review from
Staff was great, restaurant on site, and lounge/bar is excellent. Difficult to navigate around for parking if you have a vehicle that is higher than 6'4" to fit in the underground. Better for people with no vehicle.
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7.0review from
We liked the cleanliness of the rooms, the comfortable beds, and the 24hr shuttle was what we needed to make our early morning flight.
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9.1review from
Great staff, super friendly. Weird water soaked hallway carpet and funky smell.
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8.0review from
The hotel was located at the end of the city of Vancouver with good access to the BCC ferry to Victoria island. The rooms were clean and nice. The bathtub and the tiles were very old. The shower head was very old and outdated.
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8.0review from
super clean! very comfortable beds. would stay again and recommend to a friend. shuttle driver was excellent as well. showers worked well good soap products suppplied.
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7.4review from
The price was great, the location to the airport convenient & the airport shuttle was perfect. The staff, every time I'd called, seemed to want to get off the line as quickly as possible. I'd called to confirm how the shuttle worked & called twice more with our ETA when our arrival kept getting delayed while we came by train to Vancouver.
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7.7review from
Great location to access transit within Vancouver. Quick to get downtown and around
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7.3review from
the airport transfer, and a location that has good city public transport outside the door and friendly, courteous staff a lack of late night eating
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7.7review from
Very convenient location for Vancouver Airport and easy access to services in both Richmond and Vancouver. Free airport shuttle makes it easy and on site White Spot Restaurant useful.. Having arrived at airport at 1.30 in the morning, just wish we had appreciated the shuttle is available 24 hours a day, rather than our having to get a taxi.
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7.0review from
Very convenient to the airport. The free shuttle was a great help to us. No, nothing about this hotel displeased us.
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7.0review from
We liked the cleanliness of the rooms, the comfortable beds, and the 24hr shuttle was what we needed to make our early morning flight.
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4.2review from
Rooms were clean and a good size. The staff at the front desk were not friendly or approachable. We asked them to call us a cab a couple times and each time it seemed like they couldn't be bothered. We asked them for suggestions on how to get to and from places and they just gave us this animated map that we already had. Also, the airport shuttle was a joke. We waited for one to pick us up at the airport and he just drove by us and didn't stop or even slow down (all of the other hotel shuttles stopped for a minute to see if anyone would come). We had to call the hotel who told us they would send him back. Also! When he dropped us back at the airport after our stay he started driving away as we were getting our bags out of the back. Onlookers ran after and stopped him. He didn't apologize or anything. Overall staff friendliness was extremely poor. Also the "fitness centre" is literally a eliptical.
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2.0review from
Unsafe
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5.7review from
Room very clean Staff very helpful Mould all over the worst caulking job around the bath I have ever seen Décor dark and depressing Remote from most places except airport Located in middle of an industrial area next to highway and only suitable for guests with cars. . Part of problem was that it rained all the time we were there
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5.7review from
Staff was great, restaurant on site, and lounge/bar is excellent. Difficult to navigate around for parking if you have a vehicle that is higher than 6'4" to fit in the underground. Better for people with no vehicle.
