Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.6 "Incredible bar."
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9.5 "Terrific location."10.0 "100%
liked the proximity to shopping ." 9.6 "96%liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." 10.0 "100% thought it waseasy to get to the train station ." -
9.4 "World class service."9.9 "99% found the
staff to be very friendly ." 8.5 "85% thought theservice was very professional ." 9.4 "94% said thereception staff was great ." 9.7 "97% said theconcierge service was amazing ." 7.1 "Housekeeping was great , according to 71%." 7.3 "73% found therestaurant service to be one of the best ." 7.3 "73% werehappy with the room service ." 9.1 "91% wereimpressed by the valet service ." 10.0 "100% said therecreation staff was great ." -
9.3 "Internet works perfectly."10.0 "100% thought it was a
great value ." -
8.4 "Food is delicious."7.3 "73%
enjoyed the fish/seafood dishes ." 8.1 "81%loved the menu selection ." 7.9 "Yummy desserts , said 79%." 7.5 "75% werehappy with the price ." -
6.9 "Average comfort."5.2 "For only 52%, the
noise level was all right ." -
5.5 "Average value."
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5.4 "Average amenities."5.2 "52% thought the
building was acceptable ." -
5.3 "Vibe was decent."
Overall Rating
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9.6 "Terrific location."
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9.2 "World class service."9.9 "99% found the
staff to be very friendly ." 9.8 "98% said theconcierge service was amazing ." 8.2 "82% thought theservice was very professional ." -
8.4 "Food is delicious."
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6.9 "Rooms are ok."7.0 "70% thought
rooms were spacious ." -
5.7 "Average amenities."5.5 "55% thought the
building was acceptable ." -
5.3 "Average value."
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5.3 "Vibe was decent."
Overall Rating
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9.5 "World class service."9.9 "99% found the
staff to be very friendly ." 8.6 "86% thought theservice was very professional ." 9.6 "96% said theconcierge service was amazing ." -
9.4 "Terrific location."10.0 "100%
liked the proximity to shopping ." -
8.7 "Food is delicious."
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7.3 "Good pool."
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7.0 "Nice rooms."
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5.7 "Vibe was decent."
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5.6 "Average value."
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5.2 "Average amenities."
Overall Rating
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9.4 "World class service."
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9.4 "Terrific location."
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7.1 "Nice rooms."
Overall Rating
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9.6 "Terrific location."
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9.3 "World class service."9.9 "99% found the
staff to be very friendly ." -
8.5 "Food is delicious."
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7.4 "Nice rooms."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.1review from
Super comfy bed. Great location. Room service was great but pricey. Tried to checkin at 240 when guaranteed is 3pm. Didn't have our room ready till 4pm. I had to inquire 3 times with 3 different people whom all assured us they would call or text me and inform guest services manager. Didn't happen. Bags took another 40 mins longer to come up as they insisted on delivering. Executive suite was nice but only 7th floor. Bad view of pool/buildings. Outdated inside suite. Mismatched door hardware and odd bath/shower setup. No soaker tubs. Won't be back in future. Considering Hotel Georgia or Westin or Pan Pacific.
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10.0review from
Aside from being everything I look for in a hotel—quiet, great views, luxuriously comfortable bed, friendly and attentive staff, beautiful architecture and decor throughout—its location really makes it special when it comes to exploring the city. It's perfectly situated along major bus and train routes, and you'll never spend more than a minute or so hailing a cab on the street (which is great, as there's currently no Uber or Lyft). Vancouver's already a super walkable city, but this makes it incredibly easy to get around without a car. Even then, you're never more than a few blocks from great food, art (the Vancouver Art Gallery is across the street), landmarks, parks, entertainment and shopping. It also smells phenomenal. Stay there.
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9.7review from
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
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9.1review from
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
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3.7review from
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
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10.0review from
The staff was incredibly professional with wonderful attitudes.
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7.4review from
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
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6.0review from
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
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10.0review from
Unbelievably attentive staff and attention to detail.
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10.0review from
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
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7.7review from
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
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9.3review from
Staff were very helpful Expensive.
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10.0review from
Aside from being everything I look for in a hotel—quiet, great views, luxuriously comfortable bed, friendly and attentive staff, beautiful architecture and decor throughout—its location really makes it special when it comes to exploring the city. It's perfectly situated along major bus and train routes, and you'll never spend more than a minute or so hailing a cab on the street (which is great, as there's currently no Uber or Lyft). Vancouver's already a super walkable city, but this makes it incredibly easy to get around without a car. Even then, you're never more than a few blocks from great food, art (the Vancouver Art Gallery is across the street), landmarks, parks, entertainment and shopping. It also smells phenomenal. Stay there.
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9.7review from
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
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9.1review from
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
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10.0review from
The staff was incredibly professional with wonderful attitudes.
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10.0review from
Unbelievably attentive staff and attention to detail.
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10.0review from
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
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9.3review from
Staff were very helpful Expensive.
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7.1review from
Super comfy bed. Great location. Room service was great but pricey. Tried to checkin at 240 when guaranteed is 3pm. Didn't have our room ready till 4pm. I had to inquire 3 times with 3 different people whom all assured us they would call or text me and inform guest services manager. Didn't happen. Bags took another 40 mins longer to come up as they insisted on delivering. Executive suite was nice but only 7th floor. Bad view of pool/buildings. Outdated inside suite. Mismatched door hardware and odd bath/shower setup. No soaker tubs. Won't be back in future. Considering Hotel Georgia or Westin or Pan Pacific.
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7.4review from
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
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7.7review from
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
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3.7review from
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
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6.0review from
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
