Shangri-La Hotel, Vancouver Hotels from $232

Guest reviews

All Reviews
Couples
Families
Business
Solo

Overall Rating

Based on 759 reviews

Cleanliness

9.8 "Perfectly clean."
Location

9.6 "Terrific location."
Service

9.2 "World class service."
Breakfast

9.2 "Excellent breakfast."
Comfort

8.3 "Comfort level is high."
Bar and Beverages

5.0 "Bar is ok."

Overall Rating

Based on 569 reviews

Cleanliness

9.8 "Perfectly clean."

9.7 "97% said rooms were clean."
Location

9.3 "Terrific location."

9.3 "93% liked the proximity to shopping."
Service

9.2 "World class service."

9.5 "95% found the staff to be very friendly."

9.2 "92% thought the service was very professional."

8.2 "82% said the reception staff was great."
Breakfast

9.1 "Excellent breakfast."
Room

8.5 "Rooms are great."

8.9 "89% said the beds were comfortable."

8.6 "86% thought rooms were spacious."

7.9 "79% were happy with the bathroom."

9.7 "97% said rooms were clean."
Bar and Beverages

5.3 "Bar is ok."

Overall Rating

Based on 151 reviews

Location

9.6 "Terrific location."
Service

9.1 "World class service."

9.7 "97% found the staff to be very friendly."
Breakfast

9.0 "Excellent breakfast."
Room

8.1 "Rooms are great."

8.3 "83% said the beds were comfortable."

7.8 "78% thought rooms were spacious."
Comfort

8.1 "Comfort level is high."

8.3 "83% said the beds were comfortable."

7.8 "78% thought rooms were spacious."

Overall Rating

Based on 30 reviews

Service

9.3 "World class service."
Room

8.3 "Rooms are great."

Overall Rating

Based on 7 reviews

Room

8.0 "Rooms are great."

Hotel type

Business Hotel

Guests recommend this hotel for business travelers.

Romantic Hotel

Guests say the hotel is perfect for a romantic getaway.

Luxury Hotel

Guests recommend this as a luxury hotel.

Good to know

"Spacious rooms"

"Professional service"

"Great shopping"

"Friendly service"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

6.0

review from

Staff I have stayed at hotels that cost 2/3 the cost of this place in Vancouver and were just as nice if not better. I am very confused why I paid $600 a night to stay here.

Reviewed Jul 2016
7.7

review from

Well appointed, modern, spacious. Construction noise. The hotel failed to warn us about this. We would avoided it.

Reviewed May 2016
10.0

review from

cleanliness, modern, practical, amenities the after shampoo conditioner is impossible to get out of that bottle. please change your container!

Reviewed Jan 2016
10.0

review from

The service was outstanding. We had two suites during the day of our wedding for both wedding parties to get ready in. All of our requests were completed in a timely and gracious manner. The staff was incredibly nice and overly helpful. Thank you for making our day that much easier. Nothing, it was a perfect stay for what we needed.

Reviewed Aug 2015
6.8

review from

The location was good -- pretty central to downtown and only a short walk to the Skylink train. The living room was extremely small -- much smaller than the pictures on the website. It's not a room one would want to hang out in. So for the price, it didn't strike me as a good value. The check-in process occurs in a dark, run-down room in the hotel garage. I'd recommend the place for business travel. I'm not sure I'd recommend it for leisure travel.

Reviewed Jul 2015
9.4

review from

The staff was amazing the rooms were impeccable the views in our corner suite were amazing !! Although the features of this hotel are truly amazing..... We were not able to stream music via Bluetooth into the stero system from our devices. My girlfriend had made a mix for my birthday celebration we had to listen to it from the iPad

Reviewed Nov 2014
8.0

review from

It was a beautiful hotel and was reasonably priced.

Reviewed Oct 2010 by Anonymous
7.7

review from

Loved it all but found the staff to be extreemly friendly and helpful

Reviewed Oct 2010 by Anonymous
6.7

review from

Modern, clean, quiet and efficient

Reviewed Oct 2010 by Anonymous
7.7

review from

The staff are amazing warm friendly and genuinely helpful. Beautiful hotel and good location. A calm oasis in a busy world

Reviewed Aug 2010 by Anonymous
4.0

review from

I really didn't like the attitude of the employees(specially the front desk) ..and the quality of the service doesn't high to a 5 or 4 stars hotel service..comparing to other shangri-la hotels world wide

Reviewed Aug 2010 by Anonymous
7.6

review from

i loved the room. it was really nice. yup the hotel didnt offer me a free pick up from the airport. which they should since the other hotel that i reserved for my stay offered that.

Reviewed Nov 2009 by Anonymous
7.6

review from

service and the low profile of all departments, no large public gatherings or wait times

Reviewed Sep 2009 by Anonymous
8.0

review from

Absolutely amazing hotel. Definetly the best in Vancouver for luxury and class. Rooms are incredible. Pool is perfect, a bit small if you want to swim but great for relaxing. Everything is 5 star quality.

Reviewed Aug 2009 by Anonymous
6.4

review from

The bedrooms - size, layout and decor. Felt that the bar staff were very formal - to an the point of making customers feel uncomfortable.

Reviewed Aug 2009 by Anonymous
6.8

review from

Design, marble bathroom, pool Understaffed, check in took almost 1 1/2 hours, the fruit bowl sent to the room was a nice touch but some of the fruit was mouldy. Our suite was the first level above the pool and the music from the pooldeck was disturbing late at night.

Reviewed Aug 2009 by Anonymous

10.0

review from

cleanliness, modern, practical, amenities the after shampoo conditioner is impossible to get out of that bottle. please change your container!

Reviewed Jan 2016
10.0

review from

The service was outstanding. We had two suites during the day of our wedding for both wedding parties to get ready in. All of our requests were completed in a timely and gracious manner. The staff was incredibly nice and overly helpful. Thank you for making our day that much easier. Nothing, it was a perfect stay for what we needed.

Reviewed Aug 2015
9.4

review from

The staff was amazing the rooms were impeccable the views in our corner suite were amazing !! Although the features of this hotel are truly amazing..... We were not able to stream music via Bluetooth into the stero system from our devices. My girlfriend had made a mix for my birthday celebration we had to listen to it from the iPad

Reviewed Nov 2014
8.0

review from

It was a beautiful hotel and was reasonably priced.

Reviewed Oct 2010 by Anonymous
8.0

review from

Absolutely amazing hotel. Definetly the best in Vancouver for luxury and class. Rooms are incredible. Pool is perfect, a bit small if you want to swim but great for relaxing. Everything is 5 star quality.

Reviewed Aug 2009 by Anonymous

7.7

review from

Well appointed, modern, spacious. Construction noise. The hotel failed to warn us about this. We would avoided it.

Reviewed May 2016
6.8

review from

The location was good -- pretty central to downtown and only a short walk to the Skylink train. The living room was extremely small -- much smaller than the pictures on the website. It's not a room one would want to hang out in. So for the price, it didn't strike me as a good value. The check-in process occurs in a dark, run-down room in the hotel garage. I'd recommend the place for business travel. I'm not sure I'd recommend it for leisure travel.

Reviewed Jul 2015
7.7

review from

Loved it all but found the staff to be extreemly friendly and helpful

Reviewed Oct 2010 by Anonymous
6.7

review from

Modern, clean, quiet and efficient

Reviewed Oct 2010 by Anonymous
7.7

review from

The staff are amazing warm friendly and genuinely helpful. Beautiful hotel and good location. A calm oasis in a busy world

Reviewed Aug 2010 by Anonymous
7.6

review from

i loved the room. it was really nice. yup the hotel didnt offer me a free pick up from the airport. which they should since the other hotel that i reserved for my stay offered that.

Reviewed Nov 2009 by Anonymous
7.6

review from

service and the low profile of all departments, no large public gatherings or wait times

Reviewed Sep 2009 by Anonymous
6.8

review from

Design, marble bathroom, pool Understaffed, check in took almost 1 1/2 hours, the fruit bowl sent to the room was a nice touch but some of the fruit was mouldy. Our suite was the first level above the pool and the music from the pooldeck was disturbing late at night.

Reviewed Aug 2009 by Anonymous

6.0

review from

Staff I have stayed at hotels that cost 2/3 the cost of this place in Vancouver and were just as nice if not better. I am very confused why I paid $600 a night to stay here.

Reviewed Jul 2016
4.0

review from

I really didn't like the attitude of the employees(specially the front desk) ..and the quality of the service doesn't high to a 5 or 4 stars hotel service..comparing to other shangri-la hotels world wide

Reviewed Aug 2010 by Anonymous
6.4

review from

The bedrooms - size, layout and decor. Felt that the bar staff were very formal - to an the point of making customers feel uncomfortable.

Reviewed Aug 2009 by Anonymous

Shangri-La Hotel

Top Luxury Hotel

$232+

Overall guest ratings

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Nearby

About

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Guest reviews

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Overall Rating

Overall Rating

Overall Rating

Overall Rating

Recent Reviews

Shangri-La Hotel Top Luxury Hotel

$232+

Overall guest ratings

Review highlights

Good to know

Nearby

About

Amenities

Map

Photos

Guest reviews

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Recent Reviews

Shangri-La Hotel

Top Luxury Hotel