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Facilities were clean, staff was very helpful - specially David @ front desk.. Great location. Free parking, WiFi and breakfast. My room a/c did not work properly. The room never cool down.. very uncomfortable to sleep in a warm room.
la habitacion estaba limpia. Tenian la conina 24hr open Empleados eran hamable Cundo hise la reservación por KAYAK, no llego al hotel en el sistema del hotel, después todo se arreglo perro al siguiente dia me estaban tocando la puerta para porque ya era hora de hacer el check out y todavía me faltaban dos noche mas por irme. Al parecer el manager de la noche anterior no arreglo muy bien el problema de la reservación ni tampoco dejo ninguna comunicación sobre la situación para la próxima manager. En pocas palabras como Grupo de gerentes o empleados tienen q saber comunicase, y si necesitan ayuda preguntarle a su superior para q termine el trabajo y no dejarlo a media.
Staff was great, we enjoyed the free breakfast, location was really convenient
It was clean I went to buy wine to the bar and had to wait a long time, there wasn't anybody there. They didn't have white wine cold, so I had to wait a long time for them to brig it from storage. At breakfast, there was not butter and no one to bring it to you. The orange juice ran out and the same happened. There was no staff around to bring more. Awful service!!!!
I love the localization. You have shopping mall near the area and few stores in front of the hotel. I don't like that I need to pay the hotel services twice.
Everything you need and a little more for a very comfortable stay. Definitely worth every penny.
It was dirty. I found underwear on the windowsill. The room was nothing like what it looks like on the website. It is in front of the beach but you can't even get in the water. I wouldn't go back there again.
Nice people beautiful staff nice place near everything good price clean suit awesome poil and good breakfast
View of the beach was nice and bed was Comfortable Room was small and had few amenities
Hotel right on the water near restaurants. Excellent service. It was about 25 minutes from San Juan and airport.
The proximity to the beach. Having to ask to clean my room and fix my room phone.
There was this one young lady she was very helpful and she took care of us the most she could. The rooms are crappy compared to the pictures, what you see is not what you get in the room. No microwaves nor fridges. I Definetly will not be staying in a comfort inn again because of all that!
Accessibility to FT Buchanan Room humidity, smelled funky, furniture had rust
close restaurant and the beach near no refrigerator in the room and fitness center
Location, secure access Older facility, the main building has apparently been under renovation for quite some time. On multiple visits I've learned quiet time after 10p doesn't apply to most guests... every stay there have been people talking loudly and children screaming until 1-2am.. then starting again 7am. Come for the beach, but don't expect much sleep.
Quiet Lack of hot water, and change of bathroom supplies as soap.
Large Suite Staff were friendly Pool and Beach Great Place for the kids Food and drinks pool side Hard to find when driving Carpets looked a little old Hot tub was not hot
Espectacular, el lugar, como te tratan, la amabilidad, las facilidad, la piscina super hermosa, en verdad me encantó mucho. Lo único q no me gustó es q hay un solo Jacuzzi y siempre estuvo lleno, y en la bañera del baño de habitación no había para taparla, no se podía llenar. Por lo demás todo exelente.
This hotel was an okay last minute find. Facilities are clean, staff was awesome, and is not far from the metro area. Check in and check out hours are a little lame (check in is at 4pm and check out at 11am). I would be open to stay here again if I couldn't find anything else and if the price was right. More of a place where you take your kids. Check in/check out times Some stuff don't work in the room (lamp, thermostat) Carpet inside room looks very old and not that clean
I loved the pool n the private beach..... very relaxing and all around a wonderful stay. Would definitely go again Everything was great there was nothing to not like
Customer service was excellent. Prices, services. Even my arrive was late no body there at reception and the security guy was a really nice person and fix the problem. Thanks to Golden Sand my Vacation was excellent.
Very comfortable, way more than what I expected for what I paid. I stayed at the one suite bedroom which was Fully equipped with stove, micrlwave, coffeemaker (coffee was provided by housekeeping), fridge, plates and all kitchen utensils, washer and dryer and detergent was also supplied by housekeeping, living room had a sofa bed and a lcd plasma, internet, bedroom had a jacuzzi and a clean and comfortable king bed, iron and board, this suite also had a balcony with a partial ocean view and view to pool area... service was great, surroundings were nice, restaurants are ok, casino is ok beach is ok but PR has prettier beaches. Overall great experience and yes I will return!