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Justin and Joe Had to ask twice about a light-bulb, and twice about milk. Would have paid more for a room with a bath but didn't know the room did not have one.
Quiet situation, in front of the sea. Elegant en refurbished rooms. Lovely food. Too beautiful hotel for this resort with not very interesting buildings, shops etc. and thus to expensive to stay in this place. The website of the hotel suggests an isolated beautiful situation, which is not the case.
It was quiet and comfortable and the staff were helpful The food was excellent. The flow of hot water in the bath was so slow that it was not possible to have a bath at all. The car parking facilities are inadequate for a hotel of this price.
Room and decor well done. Service at the evening meal was erratic and the sommelier poor.... we were left waiting for our wine.
Friendly and helpful staff, very comfortable well appointed room with great views, fantastic food. Would definitely return.
Room was nicely decorated and very clean. Bathroom was spacious w/heated floor! We had a balcony room - view was gorgeous. Restaurant was first class. I liked everything.
everything in the room you could want, felt luxurious we did not realise the prices of food and drink, our fault for not checking first,it was lovely, but a shock
Very very helpful staff, lovely room, outstanding views. I would recomend the hotel to anyone. Sadly the main hotel restaraunt is not open on Tuesdays - the alternative was excellent but not up to the very high standard of the hotel. Guess I will just have to go back another time....(which will not be a hardship)
Pleasant helpful staff, tasteful decor and overall high level of cleanliness
The only hotel I have ever stayed at where there is nothing at all negative to report. Nothing.
we went for some peace and quiet and that's exactly what we got, it would have been nice if there was room service though, but otherwise a very enjoyable trip and location, the staff were lovely and very helpfull. would have been nice not to have to book evening meal at breakfast as you dont allways know what you will be doing.
The hotel has a pleasant atmosphere and attentive service.
Room was rather small
Realisation Poor mangement
A lovely comfortable bed and plenty of hot water for a shower. Carpet in the bathroom, which could be unhygenic.
room and facilities nothing
The staff were very friendly and helpful, and the hotel is situated close to the sea front.
Reserving tables in restaurant for breakfast should be first come first served. Room was very noisy from above
The staff were very jovial, attentive and relaxed. The room was spotless and comfortable and the new and very clean bathroom topped it off.
Lovely room vith view. Very good value for money
the view was lovely and the patio area was relaxing and the staff were friendly. The prices were far to high for the service we recieved, and that includes the food. There were no porters to help with the luggage, and the room in which we stayed in had no balcony yet those who did were charged less than us and that they seem to charge what they wanted to with no set tarriff ??? also we noticed that in the room there was no tea making facilities and they charged £2.50 for room service All in all we felt that we would have got better value elsewhere. The british just like the home from home comforts and we feel it would be good if they sat around a table and asked what they realy like in a holiday.There were other guests there who felt the same as us.
The warmth and friendliness of the staff; the excellent variety of foods available for breakfasts; the sea views; and open-air terrace dining area. See 1. above.
View from balcony, service and ambience There were no facilities for making a cup of tea in the room
Excellent location. Stunning view from the room and the balcony. Friendly staff and good breakfast.
perfect view, spacious room (super deluxe), dinner and breakfasts good parking was available as it was low season; a worry in high season.
Attractive and spacious room with a splendid sea view. The facilities and service seemed to accord with the principle of 'comfortable minimalism'. Menu was the same each evening.
I can only say that for 20 punds less I booked far better hotels in London. The hotel is very good but the room should have costed around £100. The room didn't feel like a deluxe.The hotel has no parking. That was a bit of nightmare, considering the location. I liked the fact it is near lots of restaurants. The staff was corteous but impersonal.
great location, friendly staff poor parking
clean and tidy wonderful views parking problems, the long steep climb too and from the beach
Very nice hotel, great location, great sea view, nice big room, lovely food.
Friendly and Helpful Management & Staff. Evening meal excellent at restaurant.
Friendly atmosphere, excellent views, good food.
The views and the general ambience
The staff were very friendly and helpful. The hotel is in a great position, but it is a little tired. It didn't bother us but might not suit some of our 'style counsellor' friends, though I'd recommend it to most
the staff was very friendly and helpful, i enjoyed my stay in there
Excellent hospitality.Very relaxing. None.
Hotel of character, very good room , very clean no dining room , but good local restaurants
Good hotel, nice people and service No evening meal
Loved the gentle ambiance and the understated but more than adequate service level. The hotel has the quaint charm of a more disceet bygone era. The room was spacious and clean with an excellent shower and staff were all friendly and professional. Breakfast was great, freshly cooked to order despite only 2 residents - highly commended! I was a little disappointed that upon my late(ish) arrival (8.30pm), which had been notified at time of booking, I was unable to obtain a sandwich or light snack. Additionally, the furniture in the room didn't lend itself to the business visitor (no desk or table) - I'm also not clear as to wheteher WiFi was available and on another day this may have been an issue.
Room, location, atmosphere cleanliness and service were all very satisfactory.
Excellent setting and location very comfortable and close to town centre
This hotel was set in Shanklin's old village, very near to many pubs and eateries. Beautiful house and garden and a short walk from the town and the beach. The staff were very friendly and relaxed and always very keen to help. We will definitely go back there again as it was the most relaxing environment and we were very lucky to have the Sun shining all weekend. Loved it!
Relaxed atmosphere with pleasant staff
The overall feeling of welcome and friendliness from the proprietors. Very like staying in their personal home! A relaxing, artistic and creative environment. There was an unpleasant odour coming from the en-suite bathroom.(Room 10) Sadly, the breakfast chef ran out of supplies and provided a basic service.
view and grounds and local to town and sea