Versailles Hotels

Beautiful decor and hotel. Decent location if you're visiting in town for work or pleasure.

Booked for my spouse to take a short two-day break. There was ample noise, from both ambient sources like plumbing, and guest noise from the hallway and adjacent rooms to keep my spouse from relaxing. Indoor pool was down for maintenance, and unable to use. Bugs frequented both the bathroom and hallways. Nothing too serious, but definitely noticeable. I also requested, by calling directly, that they not share the bill with the guest (my spouse). This was supposed to be a nicer hotel, and the nicer price tag came with it. However, I knew my spouse would not appreciate the accompanying cost. They still gave a bill and that only aggravated the unpleasant stay.

Under reconstruction. Noisy. Windows covered in opaque plastic

The staff was very friendly and was very clean.

I didn't like being charged double for a room due to no record of my reservations made online and the follow up call I had to make due to my charges not being backed out like I was promised. I didn't like the selling point of a hot breakfast just to have the cook not show up on time the following morning so a manager came in LATE to prepare it. Wasn't ready when I was departing. Not the end of the world but very inconvenient. I hated the king bed but she didn't mind it so it's probably personal preference.

Staff were friendly and helpful. There was a good breakfast, warm and fresh.

The room had a strong chemical smell, like cleaning supplies that wouldn't go away. Didn't have an accessible room to accommodate a family of 4, the room only had a king bed.

Friendly staff great Resturant across the street.

Friendly staff they were there last year too.

Room was spacious, clean, and well appointed.

Booked online shortly before arrival same day, however the dates for arrival & departure were incorrect, causing delay for check in. I am glad to say that the matter was cleared up by phone with Booking.com in a reasonable amount of time.

I had an issue with a housekeeping issue that was responded to immediately.

Hotel employee the afternoon/evening reception desk employee is to be commended! He took a personal interest in my mom and I and was so very welcoming.

Bed was comfortable..pillows were awesome...breakfast was good . Nice selection..

Pool was small. Tv was small.

Staff was very welcoming, always had a smile.

The rooms smelled clean and well kept. I liked that I had a couch in my room! I liked the location next to a major street, and I liked that there was some kind of breakfast included. Mini fridge in room, decent internet, two tvs, plenty of closet/drawer space. The staff is super friendly though seemed to be harried and overworked (often times there was no one at the desk). Really nice people though. I liked that they kept the dining area open even when the breakfast wasn't on so you could go get a plate or plasticware for take-out and coffee.

The cleaning staff did some odd things: such as cleaning my coffee pot, but not doing anything else (not making the bed for instance). I hated the hot portion of the breakfast and wished there was something other than mushroom gravy on biscuits! Lots of little things were a bit off - like the placement of the fridge made it such that you had to tip it over to be able to open it, the majority of the lighting in the room was fluorescent bulbs which is a really depressing kind of lighting.

Staff was friendly. Really liked the text messages and ease of checking in and letting them know I had a late flight.

I booked after being told they had airport shuttle. They do not. So there was an added cost to get to the motel at midnight. Breakfast was really horrible, juice watered down, old and hard bread, not much for choice, so after checkout, I still had to eat. Housekeeping started knocking on my door 4 hours before check out so my relaxing morning before my long day never happened. I was not impressed.

Rooms were much larger than expected, with an entry suite area with a pull out couch and wet bar before you even entered the bedroom. Location is near major roads, one mile from Country Boy Brewery, and half a mile from a racino.

Google maps takes you to the closed road behind the hotel, without a way to get to the entrance or parking lot. You have to go out to a main road and take a few lefts across traffic to get there. This happened to us and our Uber driver.

Spacious suite, comfortable bed

Smelled like mold, difficult location to get to off of road

Close to where we needed to be.

Had a voucher to be their guest and they wouldn't except it because we reserved our room online. Safe was very unwilling to try and help us with the situation and the kitchen counter was covered in ants, drywall in the bathroom looked like a complete train wreck! One night is all I could handle never would suggest using this facility as an "extended stay"

The main negative I had was the Internet was incredibly slow even with the "High Speed" password they gave, and the TV kept switching channels automatically no matter what we were watching and would shut itself off. Maybe it was just our room but it was very annoying.

Staff at the Holiday Inn Express Lexington Downtown were extremely helpful and pleasant at all times. The hotel was easy to find and close to the Convention site. I would recommend this hotel to any one interested in a very comfortable stay!!

The staff was wonderful...warm and friendly. We are smokers and were able to find a smoking room that didn't at all smell like stale smoke when we arrived. The air conditioner was already on and the room cool when we arrived. The hotel was very clean and our stay was GREAT!!!! We will be making many trips to this destination and this is definitely were we will always stay.

My daughter and I stayed at the Red Roof while in KY for the Rolex at the Kentucky Rolex at the Horse Park. The room was very pleasant and clean. The beds were comfortable. The staff were very pleasant and helpful. Would recommend this Red Roof.

Hairs on pillow, sink wouldnt drain, tub rusry and chipped, towels washcloths so tjin i wouldnt even use on my car. People noise tight outside my room tll 3AM. Matress subpar. Sorry to say i will never stay at Red Roof again!

the desk clerk and she was very helpful and pleasant to us.

Very clean. Very friendly. Breakfast was much better than most. Could have been 3.5 instead of 2.5.

Nothing

Everything. Drunk loud neighbors , no AC, skimpy breakfast, dirty.

Located near biz corridor

No remote for old TV. Dirty rooms. Dirty shirts.

Very nice decoration

The location was within walking distance to about everything. The only positive.

The room was small and had no refrigerator. The air didn't get that cold and something in the room made my nose congested and I could not sleep. This went away almost instantly after I went outside. Also you have to pay $10 a night to park in the garage. For Hilton money shouldn't you get a parking spot? I think so. Won't be back.

Comfortable bed

Needs frig. Room smelled musty. Credit card swipe on vending machine in pool area didn't work. Small ice bucket.

Pool, managers rception

We booked online and while we had a confirmation, they didn't show it. Staff called booking agency and got into a heated discussion in front of us. Told them that is not the way they (E.S.) does business, but they'll let us have a room this time. I think they would have put us in the basement if possible. At the managers reception my wife went up at 7:29 and was told that she had one minute to order instead of simply servicing the customer my wife felt like she was imposing. Brakfast the next morning was the same, it ends at 9:30 on weekdays and they were literally taking the tongs from my hands at 9:28. Pool was nice, patrons had left used towels and empty cups and bottles laying around the pool and gym area

We had a wonderful romantic weekend that could not have had a better atmosphere. Thank you.

It's was spacious. except for the double bed. Great price point!

It wasn't very sound proof - so we woke up earlier than we wanted to due to outside noise (people leaving).

The layout of the room was really nice and so were the renovations they had done to the kitchen.

It had a kind of odd smell. The staff were really friendly and I'm sure they would have let us change rooms. We were just really tired and didn't alert them of the odd smell.

We arrived earlier than the 3 P.M. check in time and were able to go to our room immediately. Staff was friendly, courteous and willing to answer any questions we had. We had a smoking room that was clean and didn't smell of the previous occupants smoke.

Add a lighted sign at street level. The street the driveway is on is not well lit (our driver, who was from the area, missed the road in the dark). Anyone not familiar with the area could have a hard time finding the driveway.

The staff was very friendly and the room was very clean and comfortable. Wonderful stay!

I was confused on how the convenience store worked but the staff was helpful in the end.

Love the setting and the staff. The bar area is very nice for socializing. The food is very good too!

No coffee maker in the room. Phone did not work right. On a positive note, the kitchen gave us a free pot of coffee. Breakfast is advertised as part of the package, but only continental as you had to pay $5 more per person for the breakfast Buffett. This was my second stay and was a little disappointed this time around.

Indoor out door pool

Did not like a joining room , or that refrigerators are only available upon request. For three hundred bucks per night I could have done much better.

The room was nice and the staff was excellent and very kind and polite. The people at the concierge desk were so great. I left something in our room and the woman at the desk was very quick at getting me back into our room so I could retrieve my stuff. Overall my stay was very pleasant and I felt I got my money's worth with the room. It wasn't a luxury hotel but it was really nice.

The bathroom was a little dingy but not like unbearably so. More or less I think it was just that the shower head and stuff was kind of old and not so Much dirty.

Everything was adequate! Nice staff and good service.

Blankets had cigarette burn holes in them, and there was a smell of smoke in the rooms. Also, was inconvenient not to have a restaurant or continental breakfast available.

Very unhappy about this confusion. I was charged for the room I reserved online and also charged a slightly lower fee by extended stay when I checked in. Conveniently the customer service department disconnected my call after 26 minutes of waiting on hold.

Attempted scam to double charge

Excellent Service.

Staff was great. Room very well prepared.

Quiet, clean

n/a

Beds and TV were great

Alot of the structure/sidewalks/drive area was crumbling and not kept up. The bathroom was dated.

Nice lobby, great location right off of high way.

Mold on ceiling in restroom. We were locked out of our room, went to the front desk to get new key cards, the new key cards didn't work either. Went back to the desk, and the gentleman walked up with us to the room to try and let us in. He couldn't get in either. When he called the handyman, the handyman had said that he knew exactly what room we were referring to. This had clearly been an issue. Room should not have been rented out. We had to switch rooms in the middle of the night. We were promised a free breakfast and reimbursement for our room. Neither one happened. Will not return.

The staff is very friendly and professional and the beds are very comfortable. This hotel is my first choice when I have business at the Kentucky Horse Park.

Very nice facility

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They are very pet friendly. The room was nice size too.

This place is gross.

There was a kitchen fire and it is under construction. All the workers stand by the entrances smoking and eating the weak continental breakfast. Do not take your kids unless you want them to learn how to swear. Also, was watching the news when I woke up, and the Waffle House next door was just recently robbed. Stay away.

Place had a fire several weeks ago...that should be added to the website to properly inform potential customers.

Convenient location Super clean Restaurants close by Family friendly Helpful staff

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First room smelled of smoke so the upgraded us. That was very accomodating.

Silly that breakfast costs so much.