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Staff were efficient the public areas were light airy and comfortable. My TV remote didn't work and took some time to be fixed There was nothing I didn't like
Wonderful modern hotel with excellent services and amenities. Bar was an excellent choice for dinner. The area doesn't offer much to tourists other than a stopping point for the night.
Close to destination, easy to get to, quiet and perfect for an overnight stay
excellent reception,efficient, polite and helpful staff, good dining room with excellent food and service available late in the evening. The dining room is a bit too noisy with a full room and music a bit too loud.
A nice modern hotel, large bedrroom with very comfortable bed. Free parking and wifi big plus. Strange chap at reception when we arrive, he just kept pointing to his right mumbling something. Until finally someone came to check us in. Bedroom very dark no light where the office is situated hard to see the keyboard.
The staff were very friendly and cooperative. The rooms tasteful and comfortable. The food attractively presented and very good. The location is ideal for getting in and out of Verviers easily to other local interesting places. The cars actually park on sandy gravel in the car park which, when wet (which is often!), can splash over your shoes and is carried onto the carpets in the car. A lot to ask, but could the car stands not be asphalted?
Fantastic! Much more luxury for the price than I expected. Good position for getting around and a short walk to the town centre.
Restaurant was good - but operated separately from hotel as a franchise. No-one at reception for 20 minutes,booked 2 single rooms, given duplex room instead but charged for single rooms,no wastebins, no bed headboards, some lamps not working, key jammed in door lock every time, heating not working. Disused fittings with sharp edges left in shower.
Old commercial building perfectly restored. Cosy and confortable. Reasonable prices. A must if you have to stay in this area.
The hotel has excellent rooms, especially if you choose a presidential suite with a jacuzzi for a good price. The hotel is new and the rooms are equiped with nice furniture and very clean. There is a swimming pool outside and free parking lots. We didn't try the restaurant.
Food was excellent and measured pace of service made for a very enjoyable evening. Room was well appointed and clean.
The dinners were exceptional and the environment of the highest quaity.
Excellent room. Excellent breakfast with very good choice Evening meal was pricey. Did not appear to be other restaurants in the area in fact the hotel is on the edge of an industrial area. Even so, for us, if the evening meal was lower in price this would be a good choice for an overnight stay.
We had the suite and it was a large room with colorful decorations. The dining rooms and the grounds are very pleasant. The owner was very helpful and courteous. The hotel is directly opposite a distribution center with semi trucks entering throughout the day and evening. The bathroom in the suite was very large but had a slight odor as though dampness may be causing mildew.
Very comfortable and quiet. Probably the best breakfast we have enjoyed in Belgium.
Very friendly and hospitable. Great breakfast buffet. The rooms were clean, spacious, and charming. All the charm of a B&B but with the facilities and services of a hotel.
Nice small hotel with friendly staff and good restaurant. We booked two rooms, who were different but both nicely decorated and comfortable. The curtains don't block all the light from entering the room.
It is a very beautiful hotel, the rooms are decorated to an exceptionally high standard. We stayed in Belle de Nuit and it was simply lovely. Very spacious, large bathroom with a raised, deep bath and very good separate shower. The restaurant is exceptional, original and delicious food. Wonderful!
The owner of the hotel is a really nice guy trying to make your stay as good as possible.
nice prices and ok rooms. poor location.
Watching indoor tennis whilst eating dinner. Good breakfast buffet. Free wi-fi. Some construction and decorating work detracted from the ambiance. Limited menu.
Staff were very friendly and helpful
I like the natur (mountan and a town. No
The staff which was very friendly. Also the room was very comfortable and I also had free internet connection what was important for me. The staff agreed to prolong my staying for 2 additional hours for free so I am very appreciate to them.
polite and interested staff. slightly 'off beat' establishment (in a good way)
A slightly quirky almost "industrial building" thats not quite finished. inside though an aladins cave of facility ;indoor tennis courts /badminton and golf.Friendly staff, small cosy bar area and also clean restaurant, with simple menu. Rooms were clean and comfortable
Staff and owner very pleasent, food good. Hotel could be good if one or two things were sorted out. The Hotel closes at sunday lunch and reopens monday, which were not told. You have to use the night key to get in and out and there was no food or drink available. A problem when the tap water was brown and undrinkable. The owner showed us to a resteraunt in Verviers but overall this was disappointing. Health & Safety issues with doors and stairs and our room door was left open by staff.
Closeness to countryside to walk my dog, food excellent, room very comfortable and staff very friendly not really - found the sports facilities within the complex a bit noisy
Convenient, efficient service, quiet, quite complete breakfast buffet Overall external aspect of the building not very charming, but once inside, OK.
The welcome and staff
breakfast brilliant need radio / tv in room
We were very well looked after, the staff were very attentive and worked hard on using English (& trying to understand my french) to make our stay more comfortable.
The staff were helpful and very pleasant. The location was a bit out of the way for what we needed.
The hotel staff were pleasant and helpful. The location was very nice with close proximity to walking routes and outdoor facilities were great for children. The hotel needs substantial refurbishment to arrive at normal standards. It does not appear to be a 4 star hotel but in the 2 to 3 star range. My room for the first day was very old, outdated and it had a bad smell to it - do not accept to stay in a room on the first floor that has not been renovated. The staff kindly obliged my request to change rooms on the second day of my visit. The second room was acceptable. The facilities such as pool, sauna, steam bath (which was not working for a short period) are in need of imrovement to meet current standards. The hotel is under new ownership and is in the process of some cosmetic improvement.
The surroundings. The hotel is situated in a nice landscape, peaceful and quiet. The hotel staff is extremely kind and helpful. Hotel is a bit dated on the decoration side however good value for money.
Old hotel. Certainly not a 4 star. Needs refurbishment and organisation. The breakfast was very badly organised and we waited 30 mins for more food
Pool and kids out door equipment. helpfull freindly staff. The hotel was advertised as a family hotel. I would yes for children over the age of 7. The restaurant needs to open earlier of young families, Ie around 1800hrs, the service was good but clearly understaffed and the wait between courses for children was far too long. While waiting for the restaurant to open I had to go looking for a bar person to get a drink in the end the receptionist had to come and serve me.
Very long service time in the resto. We waited at least for more than 1 hour on the first dish.
Very friendly staff, lovely thalgo centre with pool, hotel very clean, quiet and calm location.
We did not get the room we expected. The hotel has only got a few refurbished suite rooms as pictured on the website, but the classic rooms are very old and dull, old wallpaper, old pictures on the wall, very old bathroom, twin beds and no double beds.
We received a very warm welcome from the charming proprietors. The hotel is small, cosy and well appointed, but not grand. The location is very pretty, and convenient for exploring the Eifel,which was our purpose. The food, no choice, was very good. The restaurant was closed one night per week. Not a disaster, but a little odd in a residential hotel out in the country.
kindness and helfulness of staff no à la carte menu
The location. The atmosphere. One small thing, the room we had only had a bath tub, did not have a shower. I do not know if all rooms are like this, but for future reference when making reservation ask for a shower if you prefer to shower.
magnificent food, friendly owners, perfect wellness massage... to many flies in the hotel
The hotel staff is very friendly, welcoming and helpful thoughout. The hotel has been renovated with very good design style while remaining sober.
Pool and Spa excellent Location 1.5km to closest little town. Lake empty. Waiter very slow.
very personal service, wonderful set meal, really delightful
We were priviledged to stay in a very special suite with sauna, jacuzzi, wide-screen tv, computer, and everything you could want (including a fabulous frog collection!) The view from the back was charming and unexpected. None
nice room More a general remark for all hotels in this area, that they only speak french
Cleanliness, friendly and helpful, great food.
A friendly welcome and a very good choice of "gourmet" dishes for dinner Booking-in time of 1800 hrs is very early if one has travelled any distance
i could not fault it on any account coffee and tea in the room
Probably the best food during our trip in Belgium. Rooms are reasonable and clean. Proprietor was charming and extremely personable. Lovely place with an exterior covered pool. A nice location and impeccable service. We arrived with 3 motorcycles looking like down troden wet beasts and were offered the use of the locked garage. A wonderful unexpected service
The room and the swimming pool were bigger than expected. I could see the owner cares a lot about cleaness for the entire hotel. Diner was also excellent.
Very friendly staff, comfort and clean facilities. Great value for money in an excellent location
Good place to stay for several days in an ideal envirnment to relax and to enjoy nature and a bit of biking and hiking. They servve a good meal and the restaurant oposite the hotel is execellent anbd close to a micheline star for an very accepatble price It would be welcomed of they had protection against mosquitos in the windows so we could let some fresh air in the room during the warm nights.
Very clean room. Excellent shower They were building large house next door. We asked hostess where we could eat. She said we'd have to go back to the town. We asked whta bout the village? She said- all closed Monday and Tuesday. As it happens the cafe in the village was opne and we had ameal there..
Welomemed very well as I could not speek French.Good food and service. Bed too small,no air conditioning very hot even with both window and doors open, lighting was like a heat lamp and not enough,
Staff were very friendly and helpful. Excellent parking facilities.
Food standard was very high
Breakfast and dinner Cant think of any.
Very good restaurant. Bar shut very early on occasions.
Room was comfortable; plenty of free parking space The staff were not friendly; especially the unsmiling receptionist
location not far from circuit Francorchamps very small and not lively bar. More a hotel for elderly people
Pleasant personal service. Nothing.
we would have liked some tea/coffee making facilities in the room