Pros (+) The staff were very friendly and helpful navigating is through the city. The breakfast area was lovely with panoramic views on the 18th floor. The pool and hot tub were clean. And the gym had a great selection of equipment.
3 stars
Chateau Victoria Hotel and Suites
740 Burdett Avenue, Victoria, BC V8W 1B2, Canada
Victoria, Canada
See location+1 250 382 4221Official websitePhotos of Chateau Victoria Hotel and Suites
Overview
Situated in Victoria, Chateau Victoria Hotel & Suites is within walking distance of BC Ferries and provides a Jacuzzi, free Wi-Fi and a swimming pool. It is close to Greater Victoria Public Library, shops and nightlife options.
There are a variety of facilities available to those staying at the hotel, such as an express check-in and check-out feature, a 24-hour reception and meeting facilities. In addition, the multilingual staff are on hand to provide assistance.
Chateau Victoria Hotel & Suites has 176 well-appointed rooms, each with an en suite bathroom. Movies-on-demand, a refrigerator and a desk are also provided to guests.
Those staying at the hotel can enjoy a unique dining experience at the in-house restaurant, conveniently based for those who want to stay close at mealtime. Each evening, guests are welcome to wind down in the comfortable lounge bar. A selection of eating options are also found in the surrounding area.
Chateau Victoria Hotel & Suites is within walking distance of Victoria Railway Station, connecting guests with the surrounding area. Chinatown and Christ Church Cathedral are a short walk away.
Latest deals for Chateau Victoria Hotel and Suites
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Chateau Victoria Hotel and Suites
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Kitchen
- Electric kettle
- Microwave
- Kitchenware
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Kitchenette
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- No smoking
- Non-feather pillow
General
- Family rooms
- Seating area
- Sofa
- Telephone
- Carpeted
- Storage available
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Dining
- Restaurant
- Bar/Lounge
- Vending machine (drinks)
- Vending machine (snacks)
Parking and transportation
- EV charging station
- Parking
- Private parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Desk
Family friendly
- Babysitting or child care
- Cribs available
Outdoor
- Balcony
Things to do
- Bicycle rental
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Chateau Victoria Hotel and Suites
8.8
Very good
1370 verified ratings
Wonderful
760
Very good
288
Good
151
Okay
84
Fair
50
Mediocre
22
Poor
15
Summary of reviews
Guests say
Guests generally praised the hotel's great location, convenient for exploring downtown Victoria and easy access to nearby attractions. The staff received high marks for their friendliness and helpfulness, contributing positively to the overall experience. Cleanliness was also noted positively, especially in common areas. However, some guests expressed concerns about the amenities, pointing out issues such as small fitness rooms and maintenance needs in the bathrooms. Noise levels, particularly from air conditioning units and hallways, were mentioned as a downside.AI-Generated from customer reviews
Reviews(9)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.8 out of 10
31 reviews
8 out of 10
9 reviews
All reviews
Pros (+) A great place to hang out, have dinner, without having to leave the hotel. Place is clean, staff friendly. Great pricing for location. The jazz band during dinner was terrific. It was such a rainy day when I was there so it was nice that I could just go to the hotel restaurant. The food and drinks were fabulous! Right behind the Empress hotel and near shops.
Pros (+) Proximity to harbor
Cons (-) Maid service - failed to replace washcloths and all pillows on bed
Pros (+) Awesome staff and I got a free upgrade. Even helped with problem with car
Pros (+) We loved this location and staff... Room was nice and comfortable with great city view.
Pros (+) Good Location with Friendly Staff
Cons (-) Fitness room was too small and lacking quality and variety, Room was hot with noisy air conditioner. Conversations in hall seemed like they were always right outside door
Pros (+) This is a well located well appointed hotel. Rooms slightly dated, but comfortable and clean. You will be centrally located to everything you want to do in Victoria.
Pros (+) Very clean and really close to everything !!!
Cons (-) Bed made too much noise , not comfortable
Pros (+) Not much. Staff was friendly, location was good.
Cons (-) Furniture was nicked/had holes in it. Air conditioning was a cheap portable one you could pick up at Costco. Staff got my order wrong, still charged full price after remaking it. Bed was stiff and squeaky.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the hotel's dining experience?
Guests can enjoy a unique dining experience at the in-house restaurant, conveniently based for those who want to stay close at mealtime. Each evening, guests are welcome to wind down in the comfortable lounge bar. A selection of eating options are also found in the surrounding area.
What are the common concerns about the rooms?
Some guests have mentioned concerns about the room size, outdated decor, and noise from the air conditioning unit and neighboring areas. However, others have appreciated the clean and renovated rooms, comfortable beds, and the option to access their room early.
How is the hotel's customer service?
The staff are described as super friendly, accommodating, and helpful. Some guests have also appreciated the early check-in option, while others have highlighted the staff's cleanliness and tidiness in accommodations and the delicious food served in both restaurants.
What are the parking options at the hotel?
The hotel offers parking, including private parking and an EV charging station. However, some guests have mentioned challenges with parking, especially during events like the Santa parade. The staff is commended for handling such situations well.
What are the best times to visit the hotel?
The hotel's high season is in June, offering a great opportunity to explore the nearby attractions. However, guests may want to consider potential parking challenges during events. The low season in January may provide a quieter experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on Higher Floors
Some guests recommend requesting a room on higher floors to avoid noise from the pool area and ice machine, especially if traveling without children.
Consider Bringing Earplugs
Several guests mentioned noise disturbances, such as loud air conditioning units and neighboring guests, so packing earplugs might be helpful for light sleepers.
Check Room Amenities Before Arrival
Some guests were disappointed by missing or insufficient in-room amenities, such as the absence of a tea pot, decaf coffee pods, and hairbrushes. It might be helpful to confirm these items are available in the room or request them upon check-in.
Explore Nearby Attractions
The hotel's proximity to various attractions like the Maritime Museum of British Columbia, Miniature World, and Victoria Bug Zoo makes it convenient for guests to explore the area without needing a car.
Be Mindful of Parking Challenges
Several guests had negative experiences with parking, particularly during events like the Santa parade. It's advisable to inquire about parking options and potential event-related challenges before arrival.
Request Early Check-In
Guests appreciated the hotel's flexibility in accommodating early check-ins, so it might be worth requesting this option in advance if needed.
Consider Room Location
Some guests experienced noise issues due to their room's proximity to the laundry room or elevator. Requesting a room away from these areas might lead to a quieter stay.
Take Advantage of the Hotel's Dining Options
Guests enjoyed the hotel's in-house restaurant and bar, particularly the views from the 18th-floor restaurant. Considering dining at the hotel could enhance the overall experience.
Utilize the Hotel's Family-Friendly Amenities
Families with children appreciated the pool, arcade shuttle, and nearby attractions, making the hotel a suitable choice for family vacations.
Inquire About Additional Charges
Some guests were surprised by additional charges not reflected in their initial booking. It might be beneficial to clarify all potential extra costs before finalizing the reservation.
Location
740 Burdett Avenue, Victoria, BC V8W 1B2
What's nearby
- The Maritime Museum of British Columbia175 yd
- Miniature World202 yd
- Victoria Bug Zoo234 yd
- Royal BC Museum364 yd
- British Columbia Parliament Buildings0.3 mi
- Victoria Harbour0.4 mi
- Market Square0.5 mi
- Beacon Hill Park0.6 mi
- Fisherman's Wharf Park0.9 mi
- Craigdarroch Castle1 mi
- Abkhazi Garden1.8 mi
- University of Victoria3.7 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Chateau Victoria Hotel and Suites
Low season | February |
|---|---|
High season | August |
Average price (weeknight) | $212 |
Average price (weekend night) | $202 |
When to book a room at Chateau Victoria Hotel and Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Chateau Victoria Hotel and Suites
FAQs when booking at Chateau Victoria Hotel and Suites
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in VictoriaMost recommended
See most recommended stays in VictoriaGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | Victoria Inner Harbour Seaplane Base |
Distance to airport | 0.4 mi |