Everything and more
Yet again a reminder why to my reasoning to remain loyal to Marriott. From the warm welcome with the unexpected upgrade, staff and the perfect location. Marriott was a key factor to having one of our perfect vacations. Thank you Marriott and will be sure to see us again.
Get your quote in writing on a upgrade
Reserved a room with a king bed. We were traveling from Seattle via the clipper that couldn't sail due to the marine forecast. Once we realized our trip was going to take 7 hours via buss to reach the hotel, I called to notify that we would be arriving late and was assured my room would be ready and that we would have a king bed, not 2 doubles. We arrived at the hotel and no king beds were available. But then the representative said I could upgrade for $40 more per night and beaten down by the 7 hour trip I agreed to pay the fee. Then we get the bill and it was $60 + $4.85 PST + $1.21 MRDT + $3.03 GST. I understand that the taxes are what the are but should have been quoted them and the hotel should have honored the quote made on arrival. I was offered $10 per night discount by the manager but still feel mislead. As a Marriott rewards customer for years and one who has stayed at Marriott properties all over the world, I will not be returning to this property. The maid service was also poor. The room was not vacuumed nor were the sheets ever changed on our 3 night stay. Additionally when we arrived there was left over spoiled food in the fridge. Lastly they did not replace plates and silverware in the kitchenette and when we came back to the room with takeout, we had to eat out of plastic containers. I do not recommend this property. If you are accustom to Marriott service and hospitality, you will not find it here.
Good hotel experience
Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment.
Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.
Mastering the art of intuitive service, Victoria Marriott Inner Harbour makes a perfect home base for business and leisure travelers alike. Nestled in the heart of downtown, our hotel provides unbeatable access to hop abroad a ferry at Inner Harbour Causeway, dive deep into history at Royal BC Museum or attend corporate conventions at Victoria Conference Centre. Following an eventful day of work or sightseeing, savor locally sourced seafood at Fire & Water Fish and Chophouse, our restaurant also open for breakfast and lunch. Retreat to relaxation in our spacious rooms featuring high-speed Wi-Fi and floor-to-ceiling windows revealing gorgeous city views. Planning a high-powered meeting or elegant wedding? Set the stage for success in one of our four versatile event spaces. In-between festivities, continue your workout routine at our 24-hour fitness center, or take a soothing dip in our indoor pool. Whatever brings you to downtown, expect a brilliant travel experience at Victoria Marriott Inner Harbour.
Based on 1,610 reviews
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