Pros: Car was fine. Service was fine. Hey upgraded the car but I didn't really want that. The main problem being gas. It was the only car they had so I didn't have a choice. There were no hidden charges which was good
Cons: Kayak basically lied. There is no enterprise location at the airport so it was a $60 cab ride both ways to pick the car up. It was a long weekend and everyone was sold out of cars so I was left without a choice. I will never rent with enterprise in Victoria again,and I will definitely never use kayak to book a car.
Apr 16 2016
Good Value, Great Customer Service
Pros: The rental price was competitive, the vehicle was well maintained and comfortable, and the customer service really shone. We were made to feel truly valued as customers.
May 2 2016
No car in this lot
Pros: Car was cleaned
Cons: I reserved my car about 1 month ago and when I arrived, there was no car closed to what I ordered. I ordered a compact car and they only had a minivan and a SUV. In addition, they wanted to charge me for an extra driver. I have never experienced this with Avis or Hertz. Although other companies may be slightly more expensive, at the end, I am not sure it really is.
Their location is also not close to the downtown. They gave us a ride to downtown and said they would call me in about 30min when the car arrives. After the time passed, they did not call me and i had to call them to remind them to pick me up.
They also do not tell you that they charge you $500 in advance and then will give you a credit for the difference upon your return. This is also very different from other rental car companies that I have rented from.
May 6 2016
Pros: Friendly. Pick up smooth. Return smooth
May 24 2016
Pros: They were happy to help and tried to be helpful. The car was new, easy drive, and clean when I got it.
Cons: The car was not ready on time, and the tank was not full.
Jun 4 2016
Great customer service
Pros: I appreciated being picked up and offered a ride back to my address after I returned the car. I also didn't have to return the car with a full tank of gas since I took it out with less than half and they told me not to bother adding more to the tank. Very nice!
Jun 13 2016
Cons: Enterprise denied any knowledge of a booking and would not rent us a vehicle.
Aug 31 2016
Pros: They picked me up and when faced with an issue with rear seat belts gave me a free one day extension.
Cons: The extra to drop it at the airport was over a $100???? I thought they would drop me back. I guess the radius for pick up and drop off is very small
Sep 20 2016
Pros: Very friendly service at arrival and drop off. My experience with Enterprise has always been very positive.
Sep 26 2016
Pros: The people at this particular enterprise location were really friendly and helpful. It was a breath of fresh air! I would absolutely recommend enterprise car rental.
Pros: Friendly and fast is the best way to describe my Budget experience in Victoria. Even got a free upgrade, so that was a nice surprise. I was particularly surprised at how much attention I received at a busy time. I didn't feel like I was being processed in order to move on to the next person. Great experience from start to finish.
Jun 23 2016
Chelsea at Budget in Victoria was great
Pros: She gave us great suggestions of places to go and things to do while in Victoria. She also selected a great car for us based on what we drive at home.
Sep 11 2016
Found my wallet
Pros: I left my wallet in the glove box and didn't realize it until I got back to FL. The Budget office in Tofino, BC, Canada was polite, professional and they found my wallet. It is in the mail on the way back to me as I write this.
As far as the car rental experience, the pick up and drop off was quick and easy. The Chevy Equinox we rented was clean and gave us no problems.
Cons: They called me the day I was to pick up the car and said they didn't have any cars. They said I should not have been able to reserve one online because they had been sold out for awhile.
So I had to quickly find another car to rent. Bummer.
Sep 18 2016
Pros: The person at the pickup and drop off was wonderful.