Hotel great, staff OK.
The hotel is a bit out of the downtown area, but still pretty accessible. The location is beautiful looking over the inner bay. An upper floor is suggested. The room was clean and very comfortable.
The front desk staff was not rude, but just felt a little dismissive. The concierge is absolutely the wrong guy for the job. Again, not rude, but never smiled in our two interactions with him. He had trouble finding a city map for us. When we asked if the free shuttle could take us to a location, he just said no, but failed to help us try to find out how to get there. Just not the right guy for a job like that.
Cleanliness and beautiful view. The staff at the front desk were great!!!
Parking was scarce due to an event. Thank goodness for staff to park my care after event.
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly.
It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Where a great staff is trying to compensate for a
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms.
Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
Great place, great food and great taxi service!
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
Service, location, value, ambiance, shuttle service
Nice hotel, especially for the price
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant.
This hotel rises along the harbor in a residential district of Victoria, 2 blocks from picturesque Fisherman's Wharf; downtown attractions such as the Royal BC Museum are within a mile.
Based on 1,451 reviews
Bar and Beverages
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