Basics
Services and conveniences
Bathroom
General
Accessibility and suitability
Dining
Things to do
Media and entertainment
Family friendly
Pool and spa
Laundry
Bedroom
Outdoor
Workspace
Parking and transportation
Health and safety
Fitness
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers daily housekeeping, physical distancing in dining areas, and a spa with hot spring bath, sauna, and massage facilities. Additionally, guests can enjoy board games, puzzles, and cycling activities.
Is parking available at the hotel?
Yes, the hotel provides parking and garage facilities, ensuring convenient and secure parking for guests.
How is the food quality at the hotel?
Guests can expect outstanding breakfast and restaurant meals with panoramic views of the Val D’Aran. The hotel also offers special diet menus, packed lunches, and a bar/lounge for a delightful dining experience.
What is the cleanliness like at the hotel?
The hotel ensures enhanced cleaning, disinfection of high-touch surfaces, and disinfected guest accommodations between stays. Guests can also enjoy a clean and comfortable room with mountain, pool, or city views.
How is the customer service at the hotel?
The staff at the hotel are extremely helpful, friendly, and provide wake-up service, concierge service, and currency exchange. Additionally, the hotel offers a tour desk and 24-hour front desk for guests' convenience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the snow-capped Pyrenees comes highly recommended.
Consider Low Season Visits
To avoid crowds and potentially lower prices, consider visiting in September, which is considered the low season.
Check Spa Access
Some guests were disappointed to find that spa access was not included in their stay, so it's advisable to clarify this before booking.
Noise Considerations
Some guests noted noise disturbances, particularly from the nearby main road and motorbikes in the car park. Light sleepers may want to take this into account.
Clarify Room Features
Some guests experienced discrepancies between the room they booked and the room they were initially given. It's advisable to double-check the room details upon arrival.
Dining Cost Awareness
Several guests found the dining costs to be high, including expensive drinks and breakfast. It's worth considering this when planning meals at the hotel.
Transportation Considerations
The hotel is located a bit far from the city, so guests should be prepared for a short hike or drive to reach the town center.
Room Amenities
Some guests found the lack of in-room coffee makers and limited coffee options disappointing. Guests who enjoy in-room coffee may want to plan accordingly.
Consider Off-Peak Pool Availability
Guests were disappointed to find the outdoor pool closed during their visit. It's advisable to check the pool availability, especially during off-peak seasons.
Service Charge Awareness
Guests should be aware that a 10% service charge is automatically added to the bill, including for items like side rolls, which some assumed were included.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | April |
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High season | February |
Average price (weeknight) | $119 |
Average price (weekend night) | $99 |