Overview

Hotel Mercure Wien Westbahnhof

Felberstrasse 4, 1150 Vienna, Wien, Austria
+43 198 1110

$72+

Overall guest ratings

7.8/10 Good
Based on 1,413 reviews

Review highlights

  • 9.2
  • 8.9
  • 5.4
  • 5.1

Good to know

  • Professional service
  • Train station is close

Nearby

    Show all

    About

    The Hotel Vienna Mercure Westbahnhof is situated next to the train station City West, in an impressive location near Mariahilfer Strasse with a fantastic range of shops to choose from. It is also close to Wiener Stadthalle, a venue for international artists, just around the corner from Vienna's top musical stage - Raimund Theater. The Naschmarkt, Schönbrunn Palace, Art History Museum, the new Stadtsaal Theater and Vienna's historical old town are easy to visit by metro and tram.

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    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Internet
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Beauty salon
    • Air-conditioned
    • Business center
    • Gift shop
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Sauna
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall Rating

    7.8 Good
    Based on 1,413 reviews
    • 9.2 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% liked the proximity to shopping."
      8.7 "Easily accessible by car, said 87%."
      8.8 "88% liked the proximity to sightseeing."
      9.2 "Good access to the airport, said 92%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
      7.9 "79% said the reception staff was great."
      7.5 "Housekeeping was great, according to 75%."
      8.0 "80% said the booking process went smoothly."
    • 8.4 "Breakfast is good."
    • 6.8 "Bar is ok."
    • 6.8 "Internet is average."
      6.1 "61% thought the wifi quality was ok."
    • 5.4 "Rooms are ok."
      5.1 "For only 51%, the bathroom was ok."
      6.0 "Beds were acceptable for 60%."
      5.1 "Only 51% thought the air conditioning was adequate."
      5.0 "Cleanliness of the bathroom was average, said 50%."
      6.1 "61% thought the minibar was ok."
      5.0 "50% said the view was so-so."
      5.7 "57% thought the bathroom was big enough."
    • 5.1 "Average comfort."
      6.0 "Beds were acceptable for 60%."
      5.7 "For only 57%, the noise level was all right."
      5.1 "Only 51% thought the air conditioning was adequate."
      5.7 "57% thought the bathroom was big enough."
    • 4.7 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
      0.3 "97% complained about the elevator."
      3.8 "62% thought the facilities needed updating."
      4.3 "57% didn't like the architecture."
    • 4.1 "Vibe wasn't good."
      2.9 "71% criticized the unstylish hotel."
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    Overall Rating

    7.8 Good
    Based on 890 reviews
    • 9.1 "Terrific location."
      9.8 "98% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      8.7 "Easily accessible by car, said 87%."
      9.0 "90% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
    • 8.1 "Breakfast is good."
    • 6.9 "Internet is average."
      6.1 "61% thought the wifi quality was ok."
    • 6.2 "Average comfort."
      6.1 "For only 61%, the noise level was all right."
      6.7 "Beds were acceptable for 67%."
      5.2 "Only 52% thought the air conditioning was adequate."
    • 5.9 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
      5.2 "Only 52% thought the air conditioning was adequate."
      5.0 "50% said the view was so-so."
    • 4.7 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      0.2 "98% complained about the elevator."
    • 4.3 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
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    Overall Rating

    7.8 Good
    Based on 197 reviews
    • 9.4 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      8.7 "87% thought the service was very professional."
    • 8.6 "Breakfast is good."
    • 5.0 "Rooms are ok."
      5.2 "Beds were acceptable for 52%."
    • 4.7 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
    • 4.4 "Not very comfortable."
      3.6 "64% said rooms were small."
      5.0 "Only 50% thought the air conditioning was adequate."
    • 4.3 "Vibe wasn't good."
      3.2 "68% criticized the unstylish hotel."
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    Overall Rating

    8.0 Good
    Based on 28 reviews
    • 9.3 "Terrific location."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 5.0 "Rooms are ok."
    • 4.8 "Not very comfortable."

    Overall Rating

    7.9 Good
    Based on 296 reviews
    • 9.3 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
    • 8.6 "Great service."
      9.4 "94% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      7.9 "79% said the reception staff was great."
    • 8.3 "Breakfast is good."
    • 7.6 "Tasty food."
    • 5.3 "Rooms are ok."
      5.2 "For only 52%, the bathroom was ok."
      5.7 "57% thought the bathroom was big enough."
    • 4.8 "Not very comfortable."
      3.9 "61% said rooms were small."
    • 4.4 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
      0.2 "98% complained about the elevator."
    • 4.1 "Vibe wasn't good."
      2.7 "73% criticized the unstylish hotel."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Professional service"
    "Train station is close"
    data provided by TrustYou

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