Pillows were flat and when guests requested for 4 more pillows for 2 guests, housekeeping refused to provide 4 but insisted on providing only 2 pillows.
4 stars
Hotel Mercure Wien Westbahnhof
Photos of Hotel Mercure Wien Westbahnhof
Overview
Experience Austrian hospitality at Hotel Mercure Wien Westbahnhof. After a good night's sleep in our comfortable rooms, start your day with a hearty breakfast buffet. We have 6 conference rooms for business travelers. Enjoy special delicacies in the hotel restaurant. Convenient parking garage and free WIFI throughout the hotel.
Latest deals for Hotel Mercure Wien Westbahnhof
Amenities at Hotel Mercure Wien Westbahnhof
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Dining
- Electric kettle
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
General
- Quiet street view
- Seating area
- Slippers
- Inner courtyard view
- Telephone
- Carpeted
- City view
- Storage available
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Elevator
- Accessible by elevator
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
- Designated smoking area
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Laundry
- Laundry facilities
- Laundry service
Things to do
- Gift shop
- Beauty salon
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Parking and transportation
- Parking
Spa
- Sauna
Reviews of Hotel Mercure Wien Westbahnhof
7.7
Good
4046 verified ratings
Wonderful
1315
Very good
989
Good
754
Okay
378
Fair
289
Mediocre
152
Poor
169
Summary of reviews
Guests say
Guests appreciated the great location and friendly service of the hotel, making it easy to explore the city. However, many reviews pointed out issues with room size, comfort, and breakfast options, indicating a need for improvement in those areas.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.5 out of 10
509 reviews
8.4 out of 10
584 reviews
7.7 out of 10
53 reviews
8.7 out of 10
1 review
4.7 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How comfortable are the beds at Hotel Mercure Wien Westbahnhof?
The beds at Hotel Mercure Wien Westbahnhof are comfortable, providing a good night's sleep for guests.
Is parking available at Hotel Mercure Wien Westbahnhof?
Yes, Hotel Mercure Wien Westbahnhof offers parking for the convenience of guests.
How is the food quality at Hotel Mercure Wien Westbahnhof?
Guests have praised the food quality at Hotel Mercure Wien Westbahnhof, particularly the breakfast and lunch options.
Is the hotel clean and well-maintained?
Hotel Mercure Wien Westbahnhof is known for its cleanliness and well-maintained facilities, ensuring a pleasant stay for all guests.
What is the best time to visit Hotel Mercure Wien Westbahnhof?
The best time to visit Hotel Mercure Wien Westbahnhof is during the low season in February or the high season in September, offering different experiences for travelers.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of Nearby Public Transportation
The hotel's proximity to the train station and public transportation makes it convenient for exploring the city. Guests appreciated the easy access to trams and the metro.
Consider Room Size
While some guests found the rooms spacious and comfortable, others noted that the rooms were on the smaller side. It may be beneficial to inquire about room size preferences when making a reservation.
Explore Nearby Dining Options
Guests highlighted the presence of restaurants, bars, and grocery stores in the vicinity, ensuring that visitors won't go hungry. This provides a convenient dining experience for guests.
Be Mindful of Noise Levels
Some guests mentioned that the area felt safe, while others noted occasional noise disturbances. Light sleepers may want to consider this when selecting a room or inquire about quieter room options.
Check for Room Renovations
A few guests mentioned that the rooms appeared dated and in need of renovation. It might be helpful to inquire about newly renovated rooms for a more modern stay experience.
Take Advantage of the Sauna
The presence of a sauna was appreciated by several guests, providing a relaxing amenity to unwind after a day of exploring the city.
Utilize the Hotel's Storage Facilities
Guests were pleased with the option to store luggage after checkout, providing flexibility for exploring the city without the burden of carrying bags.
Consider the Hotel's Proximity to Attractions
The hotel's location near the MuseumsQuartier and other attractions was highlighted as a positive aspect, making it convenient for sightseeing and exploring Vienna.
Inquire About Early Check-In
Some guests mentioned challenges with early check-in requests. It may be beneficial to confirm early check-in availability in advance to avoid any inconvenience.
Location
Felberstrasse 4, 1150 Vienna, Vienna
What's nearby
- Kunsthistorisches Museum1.2 mi
- Parlamentsgebäude1.2 mi
- Theater an der Wien1.2 mi
- Universität Wien1.5 mi
- Hofburg1.5 mi
- Wiener Staatsoper1.5 mi
- Karlsplatz1.5 mi
- Schönbrunn Palace1.6 mi
- Karntner Strasse1.6 mi
- Vienna Museum1.6 mi
- Stephansplatz1.8 mi
- Cathedral of Vienna1.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:30 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Mercure Wien Westbahnhof
Low season | October |
|---|---|
High season | December |
Average price (weeknight) | $83 |
Average price (weekend night) | $74 |
When to book a room at Hotel Mercure Wien Westbahnhof
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Mercure Wien Westbahnhof
FAQs when booking at Hotel Mercure Wien Westbahnhof
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in ViennaMost recommended
See most recommended stays in ViennaGood to know
Value for money | 7.7 |
|---|---|
Distance to city center | 1.7 mi |
Nearest Airport | Vienna Intl |
Distance to airport | 11.9 mi |
Everything you need to know for your stay in Vienna
Complete your trip
Popular destinations