Urban Rooms Rathaus - Self Check-In

Guests have highlighted the great value for money, extraordinary helpfulness of the hotel staff, and the clean, polite staff, and great location.

Some guests found the self check-in process a bit weird and disadvantageous as there were no local staff to advise on transport and dining options.

Some guests mentioned receiving only one single/smal duvet and one pillow for two people, and others found the beds uncomfortable and in need of improvement.

The self check-in process is smooth and well-organized, but some guests would have preferred the availability of an actual staff member for assistance.

Guests have mentioned issues with the cleanliness of the rooms, including dirty carpets, outdated interiors, and bathrooms in need of updating.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the nearby attractions comes highly recommended.

While some guests found the self check-in process convenient, others found it overwhelming. Familiarize yourself with the process before arrival to ensure a smooth check-in experience.

The hotel's proximity to the Burgtheater, Parlamentsgebäude, and other attractions makes it a convenient choice for sightseeing. Plan your visit to coincide with nearby events or markets for added enjoyment.

Some guests found the rooms to be small but comfortable, while others noted issues with cleanliness and outdated interiors. Consider individual guest feedback when selecting a room to manage expectations accordingly.

The hotel's elevator was reported to be out of service during some guests' stays, causing inconvenience, especially for those with heavy luggage or mobility issues. Inquire about the elevator's status before booking, especially if accessibility is a concern.

The hotel offers contactless check-in and check-out, which may not suit everyone's preferences. If you prefer a more traditional check-in experience or anticipate needing local advice, consider this aspect when planning your stay.

Some guests mentioned the lack of guidance on nearby dining options due to the self check-in system. Research nearby restaurants and eateries in advance to ensure a seamless dining experience during your stay.

The hotel experiences high and low seasons, so consider the timing of your visit to align with your preferences for crowd levels and weather, especially if you plan to visit nearby Christmas markets or other seasonal events.

If you plan to drive, be sure to inquire about the parking facilities and any associated costs. Some guests found the parking convenient, while others may have encountered challenges.

Several guests expressed disappointment with the basic breakfast offerings and the quality of coffee. Consider exploring nearby cafes for a more satisfying breakfast experience.