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The location was great and we wound up in a garden view room which was really nice. Front desk staff was not great.
Location My flight didn't leave until 10:30pm I was only able to extend my checkout until noon.
Location is good: right on the water, with sunset views. This is the only good thing about this hotel. Room was outdated, and tiny. Beds were saggy and uncomfortable. The tiles around the pool were broken or missing. We ordered a couples massage and found out the day before they don't even have a spa on-site, they farm it out to the Wyndham down the road. $30 resort fee per day that they didn't tell us about ahead of time. Although we of course didn't let it ruin our time (we were in kauai afterall!), this hotel was incredibly disappointing.
Loved the King Size bed and it was most comfortable. The Guest Actvities i.e. $20 per day especially as we were paying premium prices on the room.
The aloha of the staff was the best we've ever experienced anywhere. Our housekeeper Delilah was the most friendly, accommodating and welcoming person I think we've ever met. She really went out of her way to make us feel comfortable. We'd go back just for her. Overall, the grounds are very clean as are the rooms. The place is a tad dated but well cared for. Our room had an outstanding view in bldg 1. On site restaurants were good but pricey. We opted to drive offsite nearly every night for more reasonable fare. The locations is prime. Great beach, nice pool, and very close to retail shops and very good restaurants. Our laundry facilities were in bldg 2 on the other side of the grounds. It would be nice to facilities in each bldg. The beds were comfortable but the pillows were terrible. Down and foam filled were the only two options - both of which tend to flatten out to nothing which offers zero support for your head and neck.
The location was convenient to where I needed to be. The staff was friendly. The building I stayed in was quite far from the main desk area and the valet car pick up area.
Beautiful beach and pool. Near to several great restaurants. Good access to all water activities and sights.
We spent one night and two days on Kauai while visiting family on Oahu. The Sheraton was perfect for this. We were able to check in early and to check out late, making the most of our little time on the island. The room was clean, bed super comfortable and the staff were all helpful and friendly. Like most resorts, most things on the grounds were pretty expensive.
great pools and beachfront location, amazing landscaping resort is almost too large. Also, some areas need a good scrubbing. In the 5 days that we were there, pool was not vacuumed and pool tiles need to be scrubbed.
Beautiful property. Ocean views are well worth the price. Our room included breakfast brunch which was extensive and on an open floor with fantastic facility/ocean views. You have to rent (read: pay) for cabanas.
Facilities are more intimate than the neighboring mega resorts (Hyatt / Marriott). Top notch service with great amenities. Rooms are well appointed and the beds are some of the most comfortable we'd ever slept in (and we travel A LOT). Pool is quiet and very relaxing. Beaches are steps away and provide a relatively quieter experience than the surrounding beaches. Restaurant is overrated and overpriced. Just tries too hard to be something it isn't. Pool bar is wonderful, but drinks are a bit pricey ($14-16 avg)...that said, they are delicious and the bar tenders are great (shout out to Jamie!). Not much to complain about here, this resort it top shelf.
Excellent service, very nicely appointed rooms, truly oceanfront experience without the gaudy mega resort layout to navigate to get a great view and easy beach access. We had a garden view room, but unlike big hotels where that means a view of the parking lot, this faced a nicely manicured and quiet lawn area, and all you had to do was step out and you could see the ocean. Every time we passed the big vacation club next door with the screaming kids, aqua-aerobics, and vacationers packed like sardines next to each other, I was grateful that I had booked this place. Pool bar was not open for many hours, pool was too warm and shallow for any real swimming, and it would be nice if there was self parking allowed, but it's a small hotel, and I get they don't have the space!
We Really liked the easy access to all the amenities. Large resorts are a drain on a laid back vacation... Large resort this is NOT. We really enjoyed being just steps away from the beach and pool area. We would definitely come back!! The reviews for Red Salt sounded astounding. We are there our first night and wasn't impressed. The food was definitely okay but just not as astounding as the reviews led us to believe.
Clean, new facilities and the staff was very friendly and helpful. A variety of excellent restaurants and shops are within easy walking distance. It's a bit of a walk to a sandy beach but there's not a lot of it on this coast. Construction of the new pool area was a bit of an eyesore but they'll be complete soon.
Everything, the staff was excellent Nothing
Unfortunately just wasn't what we expected. Checking in was fine. We had a amazing view of the back of the restaurant and seeing all the servers smoke and talk story, maybe that's why their service sucked so much! On a number of occasions we tried to trade out wet towels for dry towels but there were no clean towels! Even when it rained and our towels were soaking wet they didn't have dry ones to dry ours kids off when getting out of the pool, hopefully they don't get sick! There was a lot of inconsistency when it came to security and checking for the slide. Some workers would allow my kids to go and others would say they weren't tall enough. We ate at the restaurant on 3 different occasions every time the service was awful. Pricing for food was really high for the amount and quality you were getting. The last day our server by the pool was awful. She never wrote anything down so forgot everything we ordered. After an hour of putting our food order in she said they were trying to look for hot dogs and couldn't find any, I could have gone to big save in that amount of time and cooked them up and fed my children. We ordered something else that took another 45 min. There was no sorry or anything for the time it took to just get our food. When you have starving children in the sun all day not the best time to be taking a while to get food. We depended on the restaurant because we were in a studio and couldn't cook anything. No one warned us about bringing our slippers in from our slider door and how awful the water smells. In the morning after the sprinklers went off, all of our stuff smelt like sewage!!! We called and asked for a later check out and they apologized but someone would be checking Into the room, since we could see the room from the restaurant they didn't even get to cleaning it until after 5 pm!!! i am just so shocked they have such a huge place with great potential and you can't even find a manager around. I know they are now merging with Marriott but go to the Waiohai you will have a much better experience.
Great price, great location (walk to the beach, to the pool, to Poipu village and Kalepaki Joes), kitchen had everything I needed, loved the complimentary mai tai on check in and the bottle of wine in the condo, also the free wifi. Only had decaffeinated tea bags! Would have liked a small carton of milk rather than the coffee creamer powder....
The location was great and the surrounding grounds fantastic. The beech was a short walk, the grounds were pleasant and the whole area was beautiful. We had a great time there. We arrived early and while early check-in wasn't possible, the staff was really friendly and helpful -- supplying beech towels and storing our food that needed to be refrigerated. The unit was a bit flawed. The carpets are very worn and the supplied kitchen supplies minimal.