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nice pool and gym the bed was very squeaky, when i raised this with staff they just laughed...never been one for sharing my bed with sooty and sweep! Restaurant stuff were rude and ignorant, the fact that i was in jeans clearly meant that i wasn't good enough for their 'posh' restaurant. avoid at all costs...
Food in restaurant was not value for money
The pool, spa and gym facilities were good. The function food was excellent and unusually for such gatherings it was served hot. Both receptionists were efficient and friendly. One of our group rang the hotel five times in the week leading up to our stay to book spa/beauty treatments but the phone was not answered. A booking lost I'm afraid
The attractive atmosphere linked with the helpfulness of the staff and reasonably priced 'extras' led me to feel I was in a more expensive hotel than I would normally choose for an overnight stay.
Comfortable accomodation Meal in main resteraunt considered very expensive for small portions served. I did not enjoy or finish the meal and personnally would have preferred some homecooking options such as steak pie etc..
Hotel was ok overall, but evening meal was not particularly good considering the price also my cooked breakfast in the morning came swimming in fat.
gym pool food was not up to standard
Nothing in particular Place is dated
clean and comfy , good location , friendly
the leisure facilities
Great leisure facilities, friendly staff, food was great and the rooms were beautiful.
good food, great service none
The building itself is outstanding. Food, although expensive, is excellent. Bedrooms dated and in need of refurb
Great room overlooking the lake. Liesure and front of house staff were outstanding
Everything was clean, staff were extremely friendly and helpful. Whle stay was lovely and would definately return. Nothing.
The breakfast! Check in! And the smell of oil burning!!!!!!!
Great Surroundings ,quiet,nice warm pool ,Friendly staff ,great breakfast and food generally good Room a bit dated and old fashioned
the food was of poor quality
Great hotel, fantastic room, pleasant staff, good value
Food was far better than expected. I am a somewhat jaded business traveller. Nothing
Friendly I did not like the fact that you woken up at 8.00am in the morning by a very loud bell which we thought was a fire alarm.
Beautiful park within walking distance. Nice sunny bar area. The furniture in the bar area has been thick of dust on both my visits.
service limited menu.
The location to my family who live in Wakefield, The very helpful staff, and the cooked breakfast!! The low level bed,and the shower not being a proper closed unit.
The courtesy and helpfulness of staff. Availability of meals. Comfort of bedrooms. Warmth in cold weather.
The quietness, the friendly but courtious staff, & the breakfasts .Can't coment on other meals as didn't have dinner.
The staff made you feel very welcome and nothing was too much trouble.
The helpfulness of staff, particularly Rosie on reception who helped with all our queries including finding a postcode for the earlsheaton cemetry where my father's parents were burried and a soft broom for me to brush the snow off the car - she is a credit to the hotel. The toilet in our room had been used and not flushed before our arrival. The hotel restaurant was somewhat cold and impersonal although the food and service was fine.
well appointed room, restaurant food was good and well priced
No complaints at all None
cleanliness & helpfullness of staff
the staff were friendly and welcoming and also the rooms were of a excellent standard i would definatelly stop there again.
Easy to reach from M1, good location for Wakefield. Very well appointed room and bathroom, very clean. Seemed short staffed at reception during early evening. Had to wait to check in.
Overall,were impressed by hotel facilities and staff,as well as standard of food Were unable to take lunch when we arrived at 12pm ,and were directed to a Sainsburys cafe one mile away by a staff member - not blaming girl at reception who was very pleasant and apologetic,but surely lunch at lunchtime,in a hotel is `par for the course?`
Hnady for the motorway, clean and well presented.
type of room for the amount of money
the staff were extremely helpful
The room was very clean and comfortable, the staff were friendly and polite and I had a most enjoyable breakfast great poached eggs! I didn't enjoy the evening meal that I ordered expected fresh veg and not frozen.
We have stayed at this hotel before so we knew what to expect. As before the staff were very friendly and welcoming and the service excellent. The overall cleanliness of the hotel is very good and the meals, breakfast and dinner, were very good. Nothing is perfect but we had no complaints or dislikes.
Clean, modern facilities; convenient location. I would expect more than a single coat hanger.
Clean and freshly decorated No drinking glasses, chair or shaver power point in room. Reakfast choice very limited
Spotlessly clean and well appointed room 1 light bulb over bed missing
Excellent location for town and bars. Room spacious clean and a good breakfast. Nice bar in hotel.
Fab location nice rooms
The location to wakefield city centre was excellent only a few minutes wlak to the shopping area. The hotel appeared recently refurbished and was immaculately clean. We got a great deal for half board, which was good value for having a 3 course dinner included. The dinner also offered a decent choice for vegetarians which we both are. Restaurant staff were pleasant and attentive. Breakfast was basic (Cereal and juices, tea / coffee) and didn't have a menu. We were asked if we would like anything else for breakfast but without a menu its difficult to specify without having to keep asking 'Do you have....?'. Free Wi-Fi is offered but no info in rooms or check-in card on the password, on our first night stay there was no staff at desk or on the phone to answer the question. However we were able to obtain the password the next morning. Housekeeping came to our room before 9am and we asked if they could come back a little later as we weren;t quite ready, unfortauntely they didn't come back.
Restaurant is very good. Hotel and restaurant staff are very friendly and helpful. Hotel is very close to the train station, a 5-minute walk to the town centre, shopping malls, market, local restaurant, and the bus station. Noise from adjoining room kept me awake most of the night which means that wall/sound insulation is non-existent. Hotel seems to be popular with the young people, which means a bit noisy and rowdy for a senior visitor like me.
Value for money. Very clean and tidy room/bathroom.
Near station. There is a good restaurant in the hotel. It is good to have a wheelchair accessible bathroom, but not fo normal people without mentioning in advance. It is difficult to use. E.G. small low level basin.
Really friendly and helpful staff. As it is a city centre hotel it was very noisy at night both inside and out. It might be better on weekdays but not good on Friday and Saturday nights.
The staff were very friendly and accommodating. The room was clean and comfortable.
Convenient,quiet & good value
Friendly staff and clean room. No sandwiches available despite being advertised. Cramped dining room. Bar not open on the evenings despite being told otherwise.
The staff were really fiendly, and the room was large, spotless and extremely good value. The breakfast was huge, and as much as anyone could want. Service was top notch. Will defintely stay here again if we are in the area.
The attitude/approach of the staff.
Quite quiet and easy axcess
The hospitality of the owner and staff Nothing
friendly cheerful staff. Easy access to town
We liked the location and the relaxed welcoming atmosphere of Stanley View Guest House. Staff were also very helpful with advice about local cultural attractions and events which we would not have known about otherwise.
Well maintained, everything worked properly, especially the bath and shower. Very quiet, good night's sleep. Nothing.
The room we had was quiet
Wi-Fi connection, relaxed atmoshere.
Excellent value for money. Very friendly staff. Restaurant only had a few options available and was poor.
Breakfast was very nice and bed was comfortable only one socket in rooms and i ordered chicken goujons one evening and they were frozen in the middle had to give them back no appology was given or refund ..also they ran out of budweiser beer during our stay,and on the sun night there was boy racers outside for a few hours racing no police were called they were very noisy my mum couldn't sleep till after 11 she was in bed at 8 she was not well
Using the gym free of charge
the duputy managers Timothy and Stpehanie were just so friendly, organised and made my stay very relaxing. the rest of the staff were all friendly and is it ovious that they enjoy working there.
free pass for greens gym
The welcome at reception was very pleasing and also during dinner. I was very disappointed that the 'buffet' was not included with the choice of main course - should be taken off the menu as this was misleading. Unfortunately we were allocated a room next to the generators which were quite audible during the night.
nice breakfast and friendly staff very peaceful
Close to amenities but quiet. Friendly and helpful staff at reception and at meal times. Overall, a pleasant stay.
Proximity to bar and restaurant. Next door to park with lovely trees. Very easy walk to city centre and retail park. Easy bus journey to Yorkshire Sculpture Park.
The friendliness of all the staff and nothing was too much trouble for them, comfort & cleanliness of the room. The only thing was as we didn't drive to the hotel we had to walk on muddy grass to get round the barrier to get in and out.
receptionist very helpful as were breakfast staff. not sure the scrambled eggs were freshly scambled at breakfast
easy to use, accesable, nice surroundings, older pub on the front is appealing.
Business trip No
Staff very welcoming and helpfull, room lovely and clean. Comfortable bed Great breakfast nicely presented. I can not think of any
On arrival staff were friendly and informative. Room was cleaned everyday during our 4 day stay. If we needed anything, such as additional tea bags we only had to ask and were given more.
As with all other Premier Inn Hotels, the room was very comfortable and clean
The comfort and convenience
Pleasant reception staff, clean rooms well presented Two males traveliing together but no couch/second bed in room - had to be relocated. Also change in booking had caused change in price with no notification in advance. Resolved by Reception but only after our departure so I got a credit caed refund.
Excellent customer service Pre-empted what was required from them Friendly and polite None
the hotel rude staff
The staff were unfailingly friendly and efficient. Also, the accommodation is very unusual -- my room was in a superbly built log cabin within the woods about two minutes walk from the main hotel building -- great facilities (free wireless Internet, swimming pool, gym) and sense of tranquility. The food is excellent too -- I ate in the bar and in the restaurant and both served reasonably meals of an unusually high standard.
It was a delight - in a great situation in the woods which made it easy for doggy walking. I and my dog were made to feel very welcome
Relaxing atmosphere and enjoyable pool and jacussi Poor service at breakfast opened jams at table not informed of breakfast routine
The rooms were ok. Hotel is very dated, my shower did not work and breakfast did not start until 7.30 meaning that as I was travelling on business and had an early start I could not eat breakfast. They did offer some toast however.
The bar / restaurant Cleanliness and heat of room!
The staff were excellent as was the quality of food. Unfortunately the weather was poor during our stay and the roure tot he hotel from the lodges was waterlogged.
The total relaxation, the beautiful surroundings, the restauant was excellent and apart from the private hot tub not working on the first night everything was perfect.
The spa is great and the evening dining was nice. Lovely location. Room was shabby and in need of serious TLC.
fair prices in the bar jack johnson music all the time. petty i know but it get to you in the end
Intimate, romantic, relaxing. Food was amazing as were the views and the room. No slippers in the room enquirer about them twice as they. Were on the booking. Only confirmed to me on checking out none available but got surcharge on room service escorted which made up for it. But a phone call or visit to the room with an update would have helped
Location, setting, food comfort and friendly staff Room to hot - but soon remedied - 2 weddings.
Striking wallpaper. Comfortable bed. Lack of parking space on arrival. Dining room crowded and disorganised at breakfast. I had to request a bowl at the buffet and my husband ordered scrambled eggs and was given a fried egg with his English breakfast. However, the staff were pleasant. Bath was very small. Room very hot on arrival, but staff did oblige by turning down central air conditioning.
I was upgraded to a superior room on arrival which was a nice surprise and staff made you feel very welcome, nothing was too much trouble. Restaurant food was first class and justified the slightly higher prices than you would normally see so well worthwhile. The only thing I didn't like is the fact that I was only staying there for one night on business - one week would have been much nicer! :-)
Peace and quiet after a long flight. Chance to get over jetlag. Nice place Could not open window so no fresh air. Room was musty. Your long life milk is not a patch on Australia's. We wouled have a small fridge in the room.
We liked everything about our stay. We came to a wedding and the attention to detail was outstanding. You should be very proud of your staff, they were helpful, polite and knowledgeable. See above
had a wonderful stay for a wedding,the hotel was beautiful inside and out ,we stayed in the new bit at the side ,the decor was very nice and the size of the bedoom was very big.Comphy massive bed and great pillows for once.The food was outstanding and very helpful staff. that i had to come home !
I arrived to find that although I had booked a superior garden double, they had only a shabby, interior room with a window having a wall one foot away. They refused to accomodate my reservation, even though I had arrived early.
The hotel was exceptionally well appointed and the staff were very good and everywhere was very clean and tidy I would be hard pushed to find anything that I did not like during my stay.
Excellent location off A1,good views even from back of hotel Resturaunt rather over priced
Staff friendly and helpful.
The attractiveness and cleanliness of the hotel, the restaurant, service and ambience was superb. Could you please send me a loyalty card as I will be using the hotel again next week. There was a lot of noise at 6am, the door at the top of the stairs was continually banging with people talking loudly.
Abel to order room service, which I needed after a long journey up to Wakefield
The staff were efficient and friendly. The breakfast was well presented, hot and tasty. At about 3 am there was a loud humming noise that carried on until about 9 am, this did keep us awake, also the room was on the cold side and it was only in the morning when we opened the curtains that we found the radiators would have been better with out the noise and if we knew where the heating was.
Reasonable value for the accommodation. There was a lack of service at breakfast. Sadly self service is the norm these days but it still needs some support from staff otherwise it turns into school dinners. Although not used the television was of a low quality.
Very clean,modern hotel with good links to the m1
Bed and pillow offer good + web connectivity
Very friendly and the breakfast was excelent The bed was to soft you ended up in the middle which made it uncomfortable. The car park was like a skating rink
It had everything I needed in one room, speciality teas were readily available and extra essentiala were free if needed Price of alcohol. I would have spent more if prices were fair.
The first room I had been given had not been cleaned in anyway, not a good thing to arrive at after a long journey
The price was good. For the most part it was very quiet, even with a wedding party on the Saturday night. Close to where we wanted to be. There was one door, somewhere nearby, that boomed when it closed. This only happened on Friday morning, but it started at 0530. Scared us to bits. Thankfully it didn't get used again after 0730 on the Friday, or for the rest of the weekend. The hotel staff told us it was a fire door. Ok... Do something about it.
the hotel did not have my reservation and even though i provided a copy of the email confirmation from booking.com they did not have anything on the system. We had to leave a credit card detail as they were stating we had not paid even though this is incorrect. We were very disappointed with booking.