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The views from the outside seating areas were nice, and the maintenance man was great. The front desk attendant was inefficient and inattentive. The room had huge carpet stains and smelled terrible. Our room didn't even have a refrigerator which my mother needed for storing some of her meds. When asked if we could switch rooms, the attendant said we couldn't because the rest of the rooms were occupied or dirty. Judging from the parking lot's emptiness that was extremely hard to believe. Eventually they unplugged a fridge from another room and hauled it down to ours, making our stay possible even if unpleasant.
Although hard to find, the location was very nice. The hotel was mostly clean, they did have some public bathrooms which were not the cleanest. They also had quest laundry facilities, but no on location laundry soap or fabric softener even though it was advertised in their laundry room. The view of the Bay from the room was lovely. The staff was very nice and courteous. Staff tried to be very helpful. Michael was on duty a lot while we stayed for 4 days and he was friendly and very helpful. He helped make our stay very pleasant. The restaurant wasn't available on the evenings we were at the hotel and because they were situated so far away from everything, it meant going into town a lot just to get a meal. We were gone most of the time during the day and came home late one evening to find that our room had not been made up that day. The situation with no way to do laundry even though there were washers and dryers available. We never stayed where there was a laundry available, but no soap or dryer sheets. The refrigerator was sitting on the luggage rest, so there was nowhere to open your suitcase except on the bed because the rooms were on the small side it was inconvenient. When you took a shower, the water could not be adjusted, it went from freezing cold to scalding hot. Even though it was a non smoking hotel, someone was smoking a cigar and marijuana close to our room.
Oceanfront room with gas fireplace on a chilly day. Very clean and comfortable. Very nice restaurant for dinner and breakfast.
Everything was great, except for the wifi connection. We ended up needing to use our data instead in order to do anything requiring the internet. Overall a lovely and romantic stay.
The beach view was just as great as Maui (in a different way) if not better. The rooms were clean, beds were comfortable, staff were beyond friendly, & plenty more! I was happy w the entire stay! Nothing
Loved the view. Staff was friendly and helpful. Room was clean. Linens were fresh and crisp. The shower had excellent pressure. View was slightly marred by another building. The room had a definite slope to one side. Entering the bathroom was like the Twilight Zone. The beds were saggy. The shower curtain was old and the threads were pulled. The only way down to the beach was 84 stairs. Being disabled, the beach at this motel was inaccessible. Only french roast coffee.
Upon arriving at the hotel I was informed that I did not have a room and that while I had booked a room with two queen beds there was only three rooms left in the entire hotel and they were single beds. I was also told that they had no record of my confirmation and I would have to contact my booking agency to get a refund. There was nothing the hotel could do for me, within ten minutes I was told that the three rooms that were available where now no longer available. While the issue may have been a result of miscommunication with the booking agency and the hotel the staff was less than friendly about the situation and while they were professional their attitude was one of "sorry, nothing we can do it's your problem". Based on the attitude of the staff I would not attempt to stay here again.
right on the beach The place was really run down, the room was tiny and not that clean. Kinda overpriced. The restaurant was terrible. The server was nice and polite but it took 45 min just to get a cocktail order in and it took another two hours to get our food, and when the food arrived it was cold, extremely overpriced and all 3 of us didn't feel well the next morning.
Won't be staying at a Shilo Inn ever again based on our experience at this location
Location... View was the best. Room was dated. Fridge was broke. Pool looked skungey.
Got an amazing deal and didnt pay extra for an ocean view but still got one, hotel is right on the beach You could hear all the noises from people walking and talking outside
Ocean right out the door. Convenient to walk to cafes (panini and stephanies are great). For the price very dated amenities. Make me scared of what the $60 hotels in Newport are like.
tHE LOCATION iT WAS SHABBY AND RUN DOWN. WHO'S THE SLUMB LORD THAT OWNS IT? THERE'S SO MUCH DEFERRED MAINTENANCE THAT IT WOULD TAKE A CREW OF HANDIMEN MONTHS TO PUT IT BACK INTO GOOD SHAPE!
Good room for a great price.
The room and accommodations were excellent. The hotel staff is friendly and courteous. The beds were very comfortable and had very nice pillows. The waitresses in the restaurant were pleasant and helpful. They made a point of sharing the absolutely breathtaking sunset over the ocean with us and suggesting local attractions we might enjoy. The hotel is nice and has a great location, but the staff makes it even better. The food in the restaurant is not that good. We enjoyed the calamari, and the atmosphere and view were fantastic. It's not a bad place for a pleasant quiet meal, and you can't beat the view. But if you really want to experience good local dining ask the staff where the locals go for good food.
The beach access was perfect, as was the view from the room. The hotel was close to everything, we walked to the shops at Nye Beach, plus a short drive to the bay front district. Breakfast coupons and free drink coupons on site were perfect! Nothing we didn't like!
The views! Every room had an unobstructed view of the beach. It was a nice change of pace compared to other hotels in that price range. The rooms were very dated. When I want to check in, there seemed to be too many trainees and not enough people behind the desk that knew what they were doing. It seemed like there was one person behind the desk that knew what he was doing. Every question from the other people checking in and the cleaning staff was going through him, which increased the waiting times for everyone else , the line was literally out the door. What stuck me as odd was there was another person there who knew what to do but decided that at 4:00, chech in time, she had to go home instead of helping out. Because of the line of people checking in and rooms not being ready by check in times, it took me 30 min just to get my room. If it wasn't for the view, I would of went somewhere else.
The beds were comfortable and the hotel was clean. It was a little too spendy.
Very convenient to beach. Nice swimming pool. Excellent on-site dining in the cafe. The prices were reasonable and the food was good. The bacon...yum! All staff that we encountered were polite and friendly. Good choice for families. Also dogs are allowed! The air system in the room was out of date and made sleeping stuffy unless the door was left open. This used to be a Hilton, and now looks like there are a number of updates necessary....some holes in the wall..in dining room. Though everything was clean it had a bit of a tired look. However, I will say that I think it is an excellent lodging for families.
The 101 was shut down in the direction we were heading and we needed a hotel at the last minute. We got a good deal on the room, check in was snappy, room was comfy and clean. The bathtub was a little uncomfortable.
The only thing i liked about this hotel was how close it was to the beach. My credit card was over charged 3 times! They over charged me a total of 229$ when I went to talk to the manager about this she said there was nothing I could do until tomorrow when you check out. So needless to say my vacation was ruined. I wasn't able to do as much as I had wanted to do. Then the next morning during check out she reversed all the fees. Later i checked my bank statement to see if the money was refunded and they had shorted me a dollar. I will never stay at this hotel again. Nor will i ever suggest it to anyone.
The Starfish Grill, we ordered the special for breakfast. 2 waffles, 2 pieces of bacon. It came out, and it looked like 2 small freezer waffles. Very disappointed. I thought they would at leastsketch fresh breakfast, especially since we were paying for this. No free breakfast as BW has been advertising.
We stayed with our children on the top floor. They loved it! The view was beautiful. We will be staying there in the future. It is close to the beach and they have a little hose to wash of sandy feet near the path up to the hotel. Pool room is great too! We wish they offered a free breakfast.
We love the location and ocean view this hotel offers. We arrived 3 hours before check in time and the staff had our room ready within 15 minutes and allowed us to check in early. The room is not kid friendly, there was cords everwhere. My crawling 9 month old brought light to many open outlets and dangling cords throughout the entire room. We also saw several splatters of unknown substances around the rooms walls (gross) and on the headboard (even grosser).
Everything. The staff was friendly, the room was very spacious and clean. We received 10% off at the Steakhouse right behind the hotel (and it was delicious), plus the free hot breakfast was very good. Overall, one of the best hotels I've stayed at. Nothing
Love this hotel. The beach views are fantastic. Room had a great balcony overlooking the ocean, and a nice fireplace. The staff was friendly. We stayed there 2 nights - room has a fridge, which is nice. My kids loved the pool. I was not a fan of the breakfast. The sausage gravy was not very good, and the eggs did not look appealing. To be fair, most hotels offer a "free hot breakfast", and IMO, most are not very good, so I am not surprised.
Good location Overpriced for average in everything but the location
Very romantic waterfront Hotel we had an excellent stay and will definitely be back There wasn't anything I didn't like
No surprises. Good bed and linens. Appreciate the in house laundry"
My husband and I stayed here 1 night but wish we stayed longer! The staff was super friendly. The room was a nice size and included a couch and fireplace. The view was lovely even considering the foggy weather we were given. Would definitely make a point to visit here again! The elevator is slow
The hotel was tastefully done and very homey
The staff The mattress was due to be replaced
Everything else Bed
Quality clean, friendly staff, very accommodating
We had an upgrade to a king suite, which was very pleasant. The facilities were nice and the staff kind. The bed was comfortable and the location in Nye Beach is great. In room french press and coffee was pleasant. Access to games and DVDs was great for our family. We didn't have direct beach access from the Inn due to construction that blocked the staircase. The room was also difficult to keep warm enough, especially the bathroom.
There was absolutely no ocean view like the pictures suggested. when I booked a suite I expected a bedroom in its own room. Not a half wall dividing a pull out couch with an inch thick mattress that was slanted. I have a toddler and thanks to the misrepresentation we had to be in bed with him at 8:30. The front desk did nothing to aid my complaints besides tell me I read the website wrong. This room was definitely not worth the $200 a night I paid for it and I will never be returning to this hotel.
The pool and the hot tub worked well for us. The staff were great. Close to the aquarium. Our hotel's view was of the hotel next door parking lot with very bright lights. But as the only hotel left in Newport that day,I'm not complaining!
She room was really nice. Mosquitoes in the area got into the front area.
Comfortable room Reserved two nights, schedule changed and only needed one. Still charged for two and they told me there was nothing they could do.
Loved that there was an indoor pool and hot tub. Close to the aquarium. Lobby was clean, warm and inviting. Even decorated for Halloween. Our room had a very funky smell to it. Room 209.
Continental breakfast is always a plus. Beds were comfy and having a fridge in the room is a great point for my choice of hotels.
The view was Great and the weather perfect. Sunny and windless. Even if it had been raining and windy it was still a great place to watch rough weather, Room was very comfortable. Kitchen had all the right stuff and everything was very clean. Bed was very comfortable - no complaints there.
Tha location overlooking the Newport Bay is very nice and relaxing. Great view. Close proximity to the historic bay front. The room was clean, comfortable and nicely decorated. The pillows were not the best, very firm and not comfortable.
What was not to like. This is not our first time staying at the hotel. We come up every year from California and this is always the place we stay at. Everyone is always nice and it's always clean.
Beds are always comfy, like the microwave and fridgie in the room, room size is always generous however, the carpet in the room had large brown spots on it, the elevator was a tight squeeze and slow, and the walls could use some new paint. We could also only get one seat in the breakfast room so my sister had to stand and eat.
Pool, breakfast, staff. Location was great.
Bright lights on parking lot, HD programming Soulless, boxy, long hallways
I wouldn't book this hotel for your anniversary. But we took our family to the aquarium and it was perfect!!! A great value Pool, fitness center Great kind staff Continental breakfast Clean and updated for the coast It's hard to walk to the bay front with kids because you need to cross the bridge
Small breakfast room, had to wait for a seat
Staff was friendly, room was clean and it was well located. Hot tub wasn't working and the beds were really uncomfortable. We aren't high maintenance people but they were pretty solid and firm.
The rooms are super cute and ours came with a little kitchen and a patio! Also, DOGS! The toilet was literally right in front of the the entrance to the shower.
Right back access to beach staff quietness rooms
It was clean. It was near the ocean.It had a certain oldtime charm. The staff person was nice. There was no one in the office when we left at 7:30 AM. There was a picnic table right outside the bathroom window. The bathroom window was an uncurtained, bathtub to ceiling glass brick wall. It was raining so there were several people at the picnic table under the covered patio. I was uncomfortable with usin
The rooms are cute and nicely decorated. They have free movies to rent. Beach access is great and just 5 min to town. The bed was very comfortable. Even though we had a pet free room, the room smelled strongly of pet urine, it was awful.
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the staff,,,were wonderful and helpful in suggesting a restaurant and it was a good one, I liked the old timey feel of the room, it was very clean ,I liked the spacious feel of it and it was located near the beach I liked everything about it,,,
Just a great place to stay No
Located on a great shallow sand beach with easy stair access.
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Privately owned single level hotel. Oceanfront view, sits above beach but has very sturdy stairs to get to the beach,about 15 or less, no problem. Owners were very nice and owners daughter was super nice. Discussed other properties owned and rentable. Beds need upgrade. They are okay but are getting close to that point of needing replaced. Also a couple of the white towels had marks on them which always makes a person wonder if it has been washed or not.
Friendly and helpful staff. Nice air flow with windows open. Bedding and pillows smelled so I used my own bedding. No ice machine. Handle locks only on room doors. My toilet took several flushes to work.
Quiet I did not realize that the motel was SO old. Was it adequate, was it quiet, was it clean, and could I get to the beach...YES to all. For the cost I'd probably go somewhere else next time.
The apartment was like new with excellent views of the beach and headlands. Excellent for family dog too. Good for both fair and foul weather.
My boyfriend and I stayed here one day and one night during a coastal road trip. The view from our condo and the pure coziness of everything and the beauty of the grounds made us want to stay for a whole week! It was my boyfriends birthday and I purchased the celebration package for him and Aaron went above and beyond with it! The grounds are beautiful and well kept and I can't wait to bring my family back to this gem!
Comfort Inn is always a good value. Clean, comfortable and friendly staff.
Great location for everything that I needed to get done on this trip
Staff were very friendly, courteous, and helpfu. I wish they included recycle bins in the room. The hotel did not seem very eco-friendly.
We were right across from the beach. The room was super clean and modern. The staff were so kind and helpful. Nothing, I would stay there again
Cleanliness, professional staff, great value for the money, proximity to beachfront.
Comfortable rooms, good breakfast, lots of pillows Cable TV
The room and beds were comfortable. The staff was attentive and helpful. The included. Real fast had tons of options and offered something for everyone.
I appreciated that the staff was very friendly and helpful. I had a problem with the booking company to upgrade my room, which was not acceptable. I arrived at the resort and they were able to upgrade my room with no problem. I will go back again.
It's in the bay with a nice view Room was about 25 years outdated, sub par cleanliness, and old room smell
Good location, clean rooms, micro, fridge wifi. Nice chinese restaurant on location No ac, but cool with good breeze
Nothing Waited for ever, him and family were eating or something. Finally shows up to the desk n is rude n short. Was in a bad place n was run down. Went to the Shilo was great n had good food. No pets ever which is against the law with service animals. Don't go place looked terrible...
Unit had no A/C. Not good on a warm summer day.
The staff was great and offered me breakfast when I got there in the late afternoon . I told them I could not do stairs and they gave us a nice one on the ground floor. It was not the staff's fault but three units down a couple was in the parking lot a midnight talking loudly . He wanted into her pants and she was loving the attention . Her name was Debbie . Debbie did not do Dudley.