Wallsend Hotels

Good hotel spoiled by terrible restaurant service and average food. Front office staff the best. See above

The staff were responsive and helpful. The hotel is by the harbor which is a lovely location. Great to receive a free paper in the morning. After a long sleep in, the hotel staff did not return to do the room or change the towels. That was very dissapointing.

Even the hotel did not offer dinner on Christmas Day when we arrived and to our surprise we had pay extra for the parking.

Closeness to other facilities in Newcastle This is a complaint. Not advised by staff on checkin that the resaurant was closed on the night we were there. Thats why we stayed there.

Convenience to the city. Noisy guests coming back late at night. Also a lot of traffic/other noise at night, however the hotel is on a main road.

Didn't like the rough looking crowd hanging outside the entrance when we were checking in (on Saturday night). They were all smoking rihgt next to the entrance. No one was in the office when I entered. Just didn't feel safe.