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This is my third stay at this hotel. Front desk staff were very helpful. Attended an evening function at the hotel which was handled very professionally.
Good room very clean & well equipped with nice decor Luke warm breakfast food, no chef when cooked eggs required as per menu suggestion, long wait until he appeared, no spare knives available without request again a delay in staff appearance no marmelade, a normal breakfast requirement in England
No hot water in bathroom for 2 days. Unable to use jacuzzi Organised 2 wake up calls - one late, one never received
Staff attitude Room was a little basic, no tea/coffee making facilities and no minibar
Convenient location, very pleasant staff nice swimming pool. Breakfast, very mediocre.
Very resonable price, good food served in the restaurant, the hotel clean and comfortable with friendly staff
clean and spacious nothing
Leisure club was great, bar area great, staff great,bed great Mixed up room bookings - twice, check out very slow
Room was comfortable and pleasant, we had a choice of locations in the hotel also so were able to choose a suitable room with our young son. The staff were friendly and helpful, especially reception. Our needs were seen to, ie an extra sheet for our son's travel cot. Breakfast was good and pool facilities pleasant. We did not have a cot in the room and this was listed on the booking summary at time of booking. We had our own so not a problem. The menu card in our room was completed by a previous guest and nuts from the bar were in a bowl that had been used for olives for another guest and not cleaned properly. The oil from the olives was in the bottom of the bowl. These missing attention to detail was disappointing.
the bed and shower is amazing. the pool steam and sauna is brill to, the staff are very friendly and happy to help the resturant food is overpriced for what quality the food that they served. wouldnt recomend eating in the resturant other then for breakfast
Very clean and staff very friendly, food very good.
The bed was extremely comfortable and the extensive breakfast was included in the booking 3pm seems quite late to check in, but we were able to check in an hour earlier
Good hotel, nice rooms, Breakfast was disappointing. Wifi doesnt exist in rooms, wired internet is £7 an hour what a complete rip off
The Hotel was very clean. Loved the big bed in our room. The food and drink prices at the hotel were some of the best we've seen. Unable to find an bad points with this hotel
Breakfast good value None
We were very surprised with how good the hotel was. We had a very pleasant stay and would certainly stay again if we need a hotel in the area. All stay extremely good. Nothing
Very polite staff. Late checkout as an easy option. Problem with the original room allocation (mattress was in need of repair) which was resolved very quickly and we were allocated a new room. No fridge in the room. Aircon was a little noisy. Allocated a room which was not fit for our stay (although rectified quickly on request). The bar area was very warm (no aircon)
Seems strange to me, that breakfast isn't included in room rate. Also there is no mini-bar in the room.
Sam the waiter in the restaurant was (and has always been) an absolute credit to this hotel - he is attentive, courteous and should be rewarded in some way for his excellent work - other guest at check-out commented on this to the staff at reception also. The fact that the rate was not right on checking in and they had problems finding second reservation - also a bottle of wine was put on our room and service charged even though we did not have it (the slip was not signed for anyway) but this was taken off again when questioned.
Nice room, plenty of space. Great bed Food is very average in restaurant. Room service menu is tastier with more choice.
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
it was good for the money. i didn't like the tiny bed
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
Conveniant for place I have to be
The friendly reception staff
Premier hotels are the same throughout the country very good generally. Front desk staff were very good. Hotel room excellent. Breakfast food really let the hotel down. There were items missing on the full breakfast menu, The coffee ran dry, Then the milk, There were no tea spoons out.Went for a table and they were either not cleaned or not layed up. I know it is a busy hotel but if we were 1st time users of the hotel We would not be impressed with the breakfast set up.
Helpulness of staff. Nearby & convenient pub/dining.
convenient location, friendly staff none
Clean and well maintained. Room was big. The price I paid was too expansive for such a basic hotel. Ate in the restaurant first night and food was awful. Avoided the restaurant after that. Flat screen TV would have been better. Aircondition system in the room not working but replacement heater was available.
Clean and modern hotel with efficient staff. Not much to look at (but we expected that) and "does what it says on the tin" but soulless (do not expect a personal touch).
Outstanding staff...welcoming, good humoured. Being alone, it would have been nice to watch the major football matches in the bar. As it was, there were something like 15-20 people in the bar all wanting to do the same thing who all left to visit a nearby pub where the football was on. Inconvenient for the (mostly male) guests especially since the sports channels were not available in the rooms. It also seems to be a totally lost profit opportunity for the hotel losing out on highly profitable alcohol sales.
Clean environment. Can seem rather sterile and unfriendly.
The heating did not work. We did not complain as we were hardly in the room.It was cold when we returned each night.
clean and comfortable but rooms on the small side
Staff were very friendly and nice There was no kettle, coffee/tea in room. And thought was a bit mean to be charge £5 extra just to deliver couple of tooth brush to my room.
The young trainee receptionist, Anna, was polite, helpful and charming. She was quick to change our room for one with a king size bed and she assisted in the move. The restaurant staff could not have been more attentive over breakfast The duvet was like a biscuit, flat and far from cosy. I presume this form of duvet is to facilitate laundering but efforts to up-grade should be made.
Reception, Noise by outside party
proximity to M25 and the rooms the bar food is a little lacking
Little slep with a bouncy castle under our window being used by children until 1 am in the morning
I thiought that the breakfast buffet and staff were very good
The food was excellent. Plenty of car parking space. Quite large bedrooms. In the room the headboard was fixed to the wall, but the bed was not fixed to the headboard, so the bed moved about quite easily, which was not very good if you are a restless sleeper as the pillows kept dropping between the bed and the wall. The bed was not very comfortable, the mattress being quite hard.
Location was excellent for what we wanted 11am checkout Is a bit early.
We went to our grandaughters christening in eNFIELD
Polite , easy parking & convenient
The reception staff were very professional and friendly. Bed too small in disabled room. My daughter's room on the other hand was very comfortable with a big bed.
the staff were very good, helpful and caring. no air conditioning, but a fan was supplied when asked for.
Excellent service and staff. Very attentive and friendly staff whom could not be faulted. Clean, comfortable rooms and suitable for a family of four and was excellent for the tube which was directly opposite the hotel which was a real bonus but it did take one change and about 30 mins to get to any tourist site in London which is just about acceptable I believe. Good value for money Room could be heated but cooling meant leaving a window open but not too noisy. The Inn was a bit out of London if that is where you want to visit but provided you can put up with a tube journey of 30 mins was not really an issue.
The staff were very polite and courteous Yes I am 64 and there was no lift and i had a very full case and a smaller one and no lift,blessedly enough although the receptionist was a petite girl she did help me up the stairs 3 sets of them.My room was near a very busy road and both sets of sliding windows would not get even close to closing to shut out the noise which was all through the night.So thank goodness I was only booked for 1 night.Besides those 2 negatives the rest was very good.
Tube Station adjacent to hotel Not all staff gave the same level of customer service
The friendliness of the staff both at reception and at breakfast. No
It was chosen for convenience, near to our son's student digs, plus right next to a tube station. Premier Inns usually do "what they say on the tin". The rooms are far too hot. No air con and if the windows are opened the traffic noise is very loud.
Extremely polite attentive and friendly staff.
Hotel was only 30 mins from liverpool st station. It was good after spending all day in central london to get away to Redbridge. beefeater next door was ideal. We have stayed in over ten different hiltons and i can assure you the breakfast was on a par with them. Our room was immaculate. Bathroom spotless. We paid £260 for 3 nights for 2 adults and 3 children. Really good value. The girl who served us at breakfast was really polite and courteous as were all staff. A really good hotel for a city visit. Check - in not until 2pm which I suppose is understandable but some hotels do start check - ins from 12 noon.
With the price you get this hotel room for, everything it offers is a steal deal. The hotel is located in a calm area but not far from the train station or the center of Ilford. It is very clean and the room service is done everyday. Excellent Wifi and that is free!! I will definetly stay here again if I come to Ilford and ofcourse if the room rate remains within the current range. [Note :The hotel may accomodate the guests in different buildings around the main building and you need to go to the main building for the reception or for breakfast which is like taking 20-30 steps from your room!! No big deal though!!] Nothing
helpful reception staff
Smoking allowed in room No bathroom. The toilet was in a closet, and the bathtub in the bedroom. The breakfast was very poor. You could feel the springs through the bed.
The rooms were comfortable and clean and we had a very enjoyable stay. The hotel could be a little bit tricky to get back to using public transport. It was easy to get into the centre but not as easy to get back.
the tranquility and proximity to high street and above to reaching the excel centre in time. saturday and sunday breakfast is servered earlier and the dinning room doors are locked very early in my opinion. I dont think it is necessary to lock the entrance of the dinning room. On wednesday when i was checking out, i went to deposit my case at the dinnig room according to instructions i got from the front desk but to my greatest astonishment i found a male member of staff smoking in the dinning room by the breakfast counter. I think it against policy.
Nice friendly staff with spacious room. Excellent Halal Breakfast and free wifi+parking was a bonus.Close to Ilford Town centre and shops. Rooms could do woth some renovation.
Value for money it is not luxurious but it is clean friendly with excellent breakfast. Water pressure seems vaiable over 2 stays
Breakfast Far from undeground, too cold in the room, absence of tableware
Too many to mention!! Review has already been left on trip advisor that touches on some of the low points!
Location good, parking good, breakfast good We were locked out when we returned at 11:30pm (even though we were told that reception was manned 24 hours) and staff did not respond to the intercomm bell. After quarter of an hour another customer finally let us in (he was also looking for a member of staff) by opening a fire-door - which set off an alarm.
fantastic breakfast its an old hotell who needs to be painted and other things. they have started but is far from finished.
Availability of family room
Good heating. Comfortable bed. Excellent breakfast. Polite staff. Cleanliness.Good car park. Evidence of gradual refurbishment. Hot water. Light and well carpeted corridors. Poor lighting in the bedroom as two of the three lights - including the bedside light - were broken. No BBC1 on TV. No chair in bedroom.
Pleasant and helpful staff Infestation of bedbugs
Correct staff, although the hotel highly needs some refurbishment the room was clean. Bed was OK. The furniture is a mixture of very old (and damaged) items of different styles.
45 minutes from center, but very good connections, bus and then tube (gants hill) central line. Staff and breakfast are OK, rooms are quiet old but value for money
in need of modinisation.
the breakfast no chairs / seats in room; thin duvets; small sheets, no matress cover; portable TV with internal ariel - poor reception
although bar was closed for referbishment staff were all more than helpful
The hotel is in a great location, and I found the staff very friendly and obliging. Breakfast was sufficient and the garden very relaxing. Bedroom carpets are very dirty (room 14 and 15) and detract from the decor of the rooms.
Friendliness of staff; their attempts to meet requests/ deal with problems with facilities within the limitations of those faclilities. Ensuite and heating systems need upgrading.
A clean and well organised small family hotel My single room was small and had a shower room acroos the landing that was very small - luckily i am not a fat person or I would never have got into the shower.
very basic, Economy pack sliced bread - not nice. Poor parking facilities, not at all as shown on the web.
I liked the location of Oak Lodge very much because it had eating places and so on just a five minuite walk away. You do not have to have a car to go there, they are buses. And fantastic if you can get free buses. I thought the 'breakfast' could have been better. Cereals,toast and fruit is not very good for a hotel. I call it a guest house because that is what it is.
Very clean and modern. The one thing wrong was the room we were put in was too noisy, it was at the front and the road was too busy.
Excellent service...friendly and experience and helpful staff Room was a bit too small...feels restricted to move about
I liked the fact that it was understated. It was just what we needed. It was clean and neat. I would recommend it to others for a place to stay for a short London break. Not a lot.
Clean. helpful staff .
The lady on reception who seemed to do everything in the hotel was amazing. She was kind, helpful and lovely. The bathroom toilet and shower
Really nice, sparkling clean room with quite luxurious fittings - I was pleasantly surprised at the budget price. Location is pretty convenient given the speed of trains from Liverpool Street to Ilford. Walls were quite thin and was woken up early by conversations at reception, and the staff's children running around. Breakfast was toast and cereal - more than adequate at budget prices but a bit unexciting.
New small hotel, quiet neighbourhood, good connection to London (train, underground). Our double room was really very small, but equipped well.