Extended Stay America - Providence - Airport

The kitchen and the area close to shopping centers No coffee maker in room, thin sheets, small towels, breakfast sucks, paractical comfort care packages are not properly washed.

The room was cold they put me in the room next to the exercise room Very noisy The breakfast was not good I wouldn't recommend this hotel to nobody

Kitchen Tv faces door completely away from the couch and the bed. Towels were very rough and the tub didn't drain well.

Consistency of housekeeping services, standard of room, and amenities. No

friendly staff; clean room continental breakfast did not include any fresh fruit nor any protein options; wifi kept disconnecting me

N/a Staff hardly ever around. Was there for three days at 3 separate reservations and they would not change my room. I told the staff that the room had a very bad smell, they said that they did have other rooms and would not change me. I had to complain

It always smelled. When asked to move they did not want to help. Also there was never any staff to help

Uncomfortable pillows. Poor heating controls. Lukewarm shower water. Extended Stay has the audacity to place a $214 hold on my credit card when their posted policy is a $100 hold and other hotels hold $50. Never again. Uncomfortable pillows. Poor heating controls. Lukewarm shower water. Extended Stay has the audacity to place a $214 hold on my credit card when their posted policy is a $100 hold and other hotels hold $50. Never again.

The kitchen. That I had to request dishes and that the room smelled like cigarette smoke that was coming from another room.

free internet, parking and breakfast I asked for a King Bed Room, woman I spoke with said, sure no problem. I arrive, upon check in, see 'King Room' on check in form. Get into room to find a queen bed. This hotel ONLY HAS QUEEN BEDS. It would have been nice to know that BEFORE I booked it

nothing everything.

Nothing. Worst hotel stay ever.Construction on the roof from as early as 7am to 8pm. After driving 26 hours had to spend the first two hours in the room having the ac replaced. no offer of another room. Breakfast was non existent. Would rather sleep in my car.

poor bedding .... instant oatmeal for breakfast

theh price noise from room above kept me up there was no plain milk or cream for coffee, just sweetened options available.

Location No plastic cups - no coffee cups - no shampoo No iron This was ridiculous

Couch sticky and had crumbs on it. Room smelled of years of old smoke. Air temperature was not cool at all upon entry.

the location and cleaness. Some of the staffs are not really helpful and the breakfast is not breakfast at all!

Was told there would be shuttle available from airport when I arrived. There was NO shuttle from or to the airport for the times I needed. No supplies in the room, had to ask front desk late at night. I will never stay here again

Clean and priced well. Front door is locked at night because the front desk is not fully staffed. The hallways are not air-conditioned. I was disappointed by the promise of breakfast. There is NO breakfast. There was only coffee. The sight indicated breakfast.

Not really much was outstanding. You could hear every move the people above you made. It sounded like a bowling alley was over your head. I believe the entire hotel was like that because you could hear the same thing at the front desk and in the hallways.

The customer service rep wells attentive but could not help with any question. She tried but said she had only wored there for two hours and was working alone. Floor was sticky, there was hair on the towels and the bed was extremely uncomfortable. The sheets were so rough that my skin was chafed when I woke up. Also, we got a pck and play for our daughter and it had mold on the part she was to sleep on.

99cents breakfast ,maybe 1$.

Got a good deal on the room The listing said that there was an airport shuttle, but it did not operate on the weekends, which was not noted. No taxi services would pickup at 5am. Uber came thru, but we had to spend money on transportation to the airport, negating price deal.

Staff was very kind. The room had an odor that we smelled each time we entered the room.

The room smelled of fried fish... couldn't get smell out of room even with open window. No extra toilet paper....had to go to desk, find a staff person to get. . Only had sweetened flavored artificial cream for coffee.

The exterior looked scary, the lobby was filthy. I was afraid to stay there with my child. I checked in , then turned my keys in and left. I tried to contact Extended Stay America, but their website makes it impossible.

Nothing at all they over charge us and the heat didn't work

This guest did not leave comments about this hotel.

Location and size of room. Staff was very nice Bathroom was dirty and bathroom door would Not shut. The people next door were extremely loud and we did not sleep must of the night, the counters were dated and chipped and the fridge was not cold.

The staff at the desk were exceptionally nice and professional. The clientele was horrendous. I felt unsafe. There were homeless people and drug users. Twice someone banged on our door aggressively and without identifying themselves as hotel staff, tried to gain access to our suite. We felt unsettled and unsafe.

The only things positive I can say about this hotel are: 1.) Its close location to the airport. 2.) Staff was friendly. The hotel did not have a clean look or feel. It also had an unpleasant smell of food and spices in the hall and my room.

No noise. The amenities/ breakfast.

Friendly front desk staff. The kitchen was not equipped with ANY eating or cooking utensils whatsoever, not even a coffee maker. When I requested some at the front desk, I was given a bin with several unclean items, including ONE spoon. Had to request clean towels, soap, etc.

staff accomodating room, breakfast, no air conditioning construction on floor

The hotel stunk horribly walking down the hall we had to cover our mouths with whatever we could to try and block the smell. We checked in with 3 people there was only the queen bed with bedding. The pullout was very uncomftorble and i had to go downstairs to ask for sheets at 1 in the morning for the bed, and they informed me that they didnot have any more pillows. Nice right? The very next morning we made a trip to Taget to buy ari freshener for the room and Febreze for our clothing. When I got home form my trip mu laggage made my whole house smell like the hotel. It was horrible dont ever stay at this hotel, I have never been more grossed out in my life I almost went and slept in the car to escape the smell.

Everything is old and tired. The fridge and fan clunked and chugged all night long. The bathtub was so old and scratched that it looked dirty. There were no amenities provided. The worst continental breakfast. Will never return.