Pros: They didn't batter me about the head trying to sell extras.
They were really fast getting us out of there.
One employee gave us a lift to the airport when we returned the car!
Car was clean and ready to go.
Fast return process.
Cons: The car was not the equal to the one we thought we were getting -- a little lower level.
NO shuttle service to the airport, perhaps because they have an airport office.
Traffic at rush hour!
Oct 25 2016
Hertz car rental
Pros: Renting a car there was very easy. Car was very clean and nice. Value was good. John was extremely helpful and professional. I would go there again.
Mar 14 2017
Pros: Excellent service from this Hertz location
Mar 27 2017
Was not told about airport taxes.
Pros: The convenience of getting a good rate and picking up a car at the airport.
Cons: By picking up the car at the airport, I had to pay another $70 in airport taxes. This was not clear during reservation.
May 2 2017
Cons: We paid $72.00 when we originally rented a car on line with another $12.00 to be paid at pick up. On my reservation it clearly stated I would pick up at 6:00 PM. When I arrived at my destination I was told the HERTZ place I had rented from was closed- they closed at 6 and it was now 6:10. In the Providence airport there are signs and recordings telling you over and over ALL car rentals are now at the link station( where the trains are). In the end my rental at Hertz was just about $100.00 more than the price on my reservation! Am I displeased? You bet I am. I feel completely ripped off!!
May 6 2017
Pros: Friendly service and the right car was available and clean.
May 13 2017
Great bargain 3blocks from airport
Pros: I've always rented from the airport when flying into PVD, so fees & taxes raise the rate considerably. This time the airport rental was 150% higher, so I shopped off site and found Hertz (within walking distance) across the street from the cellphone lot. A cab ride was $6. Hertz shuttled us to the airport when we returned the car. Well worth the savings.
Cons: The car was okay, but not the quality I usually get. It had over 20K miles, maybe I'm spoiled but I've never rented one over 5K. This car rode like it was hard driven; shuddered when idling like it was about to stall and the pesky 'change oil' light came on halfway through the week, so we could not see some of the dashboard message center. The oil change sticker in the window showed it was a couple thousand miles past due. The savings benefit definitely outweigh the car issues.
May 19 2017
Pleasant, helpful excellent staff. Car was almost new.
Pros: Ease prof pick up and drop off.
May 29 2017
Pros: Manager at the store was very nice and easy to work with.
Jun 7 2017
Cons: Stench of cigarette smoke for a whole week. Also we had no idea this Hertz office wasn't in the airport--I assumed It was!!! Had to pay for a private taxi to go off airport grounds to get to the rental office in Warwick! I did sabe money, but This wasn't what I thought I paid for.
Pros: The guy handing over the little Fiat car was very enthusiastic. He had the car ready for us and showed me how the Sports mode works. Gave confidence that although little, it is a nice ride. And, it was.
Nov 9 2015
Pros: Great value and great car provided.
Cons: Service was a little slow, but very considerate.
Dec 9 2015
Pros: Friendly, easy to rent, quick timing to get me in the vehicle along with vehicle suggestions to upgrade for comfort.
Jan 3 2016
Cons: Airport pick up system is very confusing and took an additional 30 minutes.
Feb 26 2016
I arrived to pick up the car, but the agency would
Cons: You have to make it very clear that debit cards are not accepted for payment.
Apr 4 2016
Great experience - well done
Pros: Everything was great, check in, car selection, check out. Everyone did a fantastic job.
Jun 27 2016
If you want to get stranded...
Pros: I thought I liked the price. But it turned out that I was okay about paying a little more and actually getting a car.
Cons: My specified pick up time: 1 am. That was an option. When I arrived at the counter in the Providence Airport, there was a line of all Alamo customers and no staff. The cleaning crew said they had left at 12:30. When I called the 1800 number, the condescending male voice explained that the counter closes at 1 am. So it was my fault I was late. And like I said, I was not the only one they left stranded.
Aug 1 2016
Helpful and easy
Pros: The staff were extremely helpful and informative. It was simple and didn't take a lot of time.
Aug 22 2016
Cons: There were no negatives to this rental.
Aug 23 2016
ONLY rent from Alamo if you're staying local in Wa
Pros: We worked with Jason at T.F. Green Airport to pick up and drop off the car. He was very friendly and professional. He was the ONLY positive part of our rental experience with Alamo.
Cons: We got rear ended on 95 North between Washington D.C. and Baltimore on our way back to Rhode Island. We called Alamo and let them know that we had been hit by another car and asked what they would like us to do since our car was disabled. I let the agent at the call center know that I had not purchased the additional insurance. She assured us that she would still be sending a tow truck to tow the car and give us a ride to the nearest Alamo. She told us the tow would be there in thirty minutes. Forty minutes later, we called the tow company to find out where they were and they told us that Alamo had not paid them, had cancelled the tow and that they had not dispatched anyone to come help us. We called Alamo again. They had no idea what had happened and told us another tow truck would be there in 45 minutes. 55 minutes later we called the tow company again (which we were given the incorrect number for) and they told us that they went where Alamo told them to and no one was there. They had the wrong location even though we were VERY clear as to where we were stranded. He said it would be another 45 minutes until he could get to us. FINALLY after THREE hours past when the first tow truck should have arrived, someone came to tow us. He was not aware that he was going to have to give us a ride (because no one from Alamo had let him know prior) and he barely had room for us. We arrive to the nearest Alamo SIX HOURS after getting rear ended, and I was hoping for some sympathy after the TERRIBLE customer service we had endured. We had been sitting on the side of a very busy highway for 5 hours total. The car was completely disabled. We couldn't move it, and we couldn't get out of the car as it was heavily raining. Twice we almost got hit by people swerving off the road in the rain. After all of this, when I thought maybe it was going to be done with, we get to Alamo and the agent at the counter tells me that because we did not purchase the additional insurance, no one should have come for us anyways. Totally negating everything we had been through. Especially after an Alamo employee told us we needed to wait there for the tow truck to come. The Alamo staff at the BWI airport was extremely unorganized. We luckily were able to exchange the car, but only after they told us we are probably going to be billed for the tow. That would have been nice to know six hours earlier, because we could have called our own tow truck and waiting the usual hour or two and gotten out of there. But NO. We had to get a hotel and make the trip the next day. This was the WORST possible rental experience we could have had. I will be warning anyone and everyone I know not to rent from Alamo if venturing away from the Warwick location, because I know if we would have been local at least Jason would have helped us out. TERRIBLE EXPERIENCE.
Cons: Budget would not allow me to rent the car because I did not have a major credit card. I walked next door and rented one from another agency.
Oct 21 2015
Pros: The pick up/drop off process was easy. The car drove very well and got great gas mileage.
Cons: No one was there at the car when we picked it up. The keys were in the door. I would have preferred someone going over the vehicles operation details briefly because each car is a little different.
Dec 6 2015
Pros: I liked your customers service
Cons: A little too expensive
Dec 15 2015
Ford Focus with hissing speaker
Pros: Brand new car, clean, great price.
Cons: Passenger side tweeter made a loud hissing/humming sound even when car turned off! Very bizarre and off putting. Glad it was a very short rental. Otherwise great experience.
Dec 23 2015
Cons: When I picked up the rental suv, there was an empty can on the backseat floor. Also, because I was taking care of my failing Mother I could not return the vehicle to the Warwick RI agent. When I took it to the Worcester, MA agent I was informed there will be an Additional charge of $200.00.. After speaking to customer service they gave me a $75.00 discount.. Due to the fact that I could not leave my Mothers side for 3 hours to return the suv I thought the charge was excessive and should have been waived totally..
Jul 6 2016
Pros: Upgrade, cleanliness, ease of return
Cons: Waited for car to go through car wash...10 minutes
Aug 8 2016
Pros: Vehicle needed oil. Electric door buttons were inoperable. Not the vehicle I ordered. Asked me to downgrade to another vehicle for the same price or upgrade for more money.
Nov 21 2016
Pros: Car handled well and was fuel efficient
Cons: GPS was inaccurate and would not dim at night making it hard to see out front window. GPS would not bring up addresses i knew were correct
Feb 27 2017
Car rented, life is good.
Pros: Even though our nation has descended into Dante's 3rd level of hell and the farce that plays out in Washington is an all day long nightmare that we can't wake from, my car rental was exceptional. The humans I dealt with were all of gods children in every color and background that put their efforts to my comfort. Lovely
Cons: That Agent Orange is allowed to speak on my behalf to the rest of the world.
Jul 21 2017
Pros: The Grand Caravan was just the right size to move some belongings. The van was very comfortable. We got great gas mileage- almost 30 mpg.
Pros: The staff at the rental office were very friendly and accommodating.
Jan 2 2017
Great cars, great value!
Pros: The car options were fun, clean, and in excellent shape. The pick up process was easy as well as the drop off not to mention the prices beat all the competition!
Feb 28 2017
Pros: There was nothing to like about what happened at Thrifty.
Cons: Thrifty did everything they could to make sure that I couldn't get a car rental. I was told over the phone by the 1-800 number that I could use someone else's credit card over the phone and when I walked there they told me I couldn't. Every which way I tried to get a car rental, and they didn't let me have one. I had to scramble to find a different car rental place last minute, which luckily I found. I am beyond angry and will never rent a car from them again.
May 25 2017
WTF is a Corporate Rewards Program? Inconvenient and waste of time!
Cons: Considering Thrifty as an option
May 29 2017
Cons: I had reservation at PVD -- found out it upon arrival at PVD Thrifty counter, it was Thrifty at Warwick, not quite the same. Thrifty at PVD counter said my supposed fee was for Warwick, but Warwick did not have my size car anyway, and I would be coming back to PVD anyway. So I was forced to rent at PVD, which had extra taxes of another $65. Found out this was common problem at PVD. DECEPTIVE ADVERTISING!!! I BLAME KAYAK OR PRICELINE FOR THE DECEPTION!!!!! IN THE FUTURE, I WILL TRY TO AVOID KAYAK OR PRICELINE. I rent cars and hotels a lot, and will AVOID the KAYAK AND PRICELINE IN THE FUTURE!!!!
Jun 10 2017
Thrifty car rental is NOT on airport property.
Pros: 1. Price was cheaper, but rental facility was not at airport.
2. Nissan Versa got good mileage.
3. Included cruise control
Cons: 1. Car smelled like an ashtray. I had to buy a can of lysol spray.
2. Dirty seats and carpet
3. We were still charged airport tax even though rental bulding was not at the airport.
Jun 11 2017
Difficult to pickup/drop off
Pros: Liked the car, prepaid gas plan and the rental agents tried to help because Kayak sent me to the wrong Thrifty.
Cons: Walking half mile from the baggage claim to the rental counter , waiting in line for 30 minutes because only 2 agents on duty. Then having to go 2 stories up to the garage on an escalator with 4 suitcases because the elevator is broken and having 1 car to pick from. Between the airport setup and the rental agency and Kayak a very bad experience
Jul 23 2017
Rental at Thrifty
Pros: The staff was great. Getting to the auto was very easy. Victoria was pleasant and very thorough. The young lady at the front desk was very attentive and matched the price from another Thrifty outlet. Turning the auto back was a breeze with the young man being keenly aware of traffic. I would definitely use this outfit as n the future for auto rental needs
Nov 26 2017
Be careful renting at Providence airpoty
Cons: I was told my reservation at the post road location was not valid because I arrived by plane. The state wants the additional taxes they charge for the airport location.
Because of the change to the airport location my bill increased by $60.
There is no mention of this when booking online. Kayak should not have accepted my reservation if this is a policy.
It was very frustrating.
Nov 28 2017
Cons: The fact that the airport tax was not included in the quote.
Cons: They convinced me to buy a full tank of gas upfront at 1.98 per gallon at ck in desk and said whatever I didn't use, I would be reimbursed for. When I returned car, even though I only used 1/8 of a tank, they charged me for a 1/2 tank. Trickery. I don't appreciate at all! Because of this, I will never recommend this company unless they reimburse me what is owed to me!
There is a check out point in garage upon driving out where an attendant very quickly assesses any damage to car...I wanted to get out and look at car as well to make sure he and I were on the same page...he kept yelling at me to hurry & get back in car, that he had already marked up paper, where damage was. There were 2 cars behind me that needed to be checked out, as well, so he was trying to rush me.
Also, they gave me no directions on how and where to return car...only an exit #. There are 2 completely separate parking garages at Providence Airport on opposite sides of the highway. I followed the first sign at airport that said garage and found myself in the wrong one! I had to back track, talk to unfriendly cashier and get her directions, which were clear as mud. Getting to the correct garage was no piece of cake and added extra stress.
My rental car experience with Payless was not good!
Nov 21 2015
Pros: It was my first time renting from Payless and I was very pleased with everything, especially the courteous agents at the airport when picking up and dropping off the car. The car was exactly the size I requested and the cost was great. Will definitely rent from Payless in the future.
Oct 23 2016
Great car and great value, but poor service
Pros: The pick up went well.The car was great. It was very comfortable and clean and got great gas mileage.
Felt like it was a good value as well.
Cons: When we dropped our car off, we had to leave our car out in the parking garage, then come in to the counter in the airport to check out. There was no one at the counter when we got there and a customer ahead of us had been waiting 15 minutes for someone. They sent someone to go find the customer service representative employee and he finally came. We were in a hurry to catch our flight, so it was quite stressful to just sit there and wait.
The signs for drop off were confusing and there wasn't anyone there to tell us what to do.
Feb 27 2017
Pros: Lowest prices
Cons: They didn't have any cars left except two pickup trucks. TheY overbooked themselves. I had to cancel and rebook wit Budget.
May 23 2017
Pros: Great price, the car was clean.
Jul 30 2017
Cons: The car smelled a bit of cigarette smoke.
Sep 6 2017
Pros: Speed at pick up and return was great!
Oct 10 2017
Simple car rental
Pros: It was fast & easy. The perfect experience.
Cons: All ok
Nov 6 2017
Pros: The car was ready to go and easy to pick up/drop-off
Cons: The gas cap didn't have a release button, but it's tricky on a VW Jetta. I spent some time at 5am stressed out at the gas station, trying to open it. Thankfully, the internet answered my question. I would've liked a little mention when they assigned me the car.
Dec 30 2017
Pros: Car was clean, ready quickly, and the service was fantastic. I would definitely rent from them again and recommend to friends.
Pros: One way rental, upgraded to better vehicle, no additional cost.
Jul 6 2017
Pros: They didn't have my car but gave me great alternative options and they were very quick and friendly.
Nov 14 2017
Enterprise rental office was closed.
Cons: Reservation was online and I had Scheduled pick up at 12pm. The reservation confirmation letter should have NOT allowed that pick up time since it was Close by noon.
I lost time and money paying taxi fare to the closed enterprise office, an additional taxi fare to return to the airport and a much higher costs for Enterprise car rental at the airport, which unfortunately I was trying to avoid since I was traveling in a tight budget.
Oct 13 2016
Misrepresented in Kayak, so I had to upgrade and t
Pros: The people I talked to were great, and helped me get the upgrade car our quickly.
Cons: Online in Kayak it said 4 person car, when I went to enterprise i had to upgrade so we would fit. They didnt have any car variety.
Sep 13 2016
Pros: Super friendly staff and great at answering questions!
Pros: I was offered a brand new fully loaded Subaru Outback. Very very nice! And great low price!
Aug 20 2017
Pros: The clerk at the counter in the airport could not have been more helpful in comparison to the clerk at the priority booth in the parking garage who could not have been any less helpful and had no interest in our referral to the advertised vehicle we had reserved. The second employee went out of her way to verify the details of a minivan we needed to rent to move some items. She was terrific.
Cons: Employee tried to upsell me with a better car for onlyv$19 more.
Car rental return place should be specified by national - not their fault, but it was nearly impossible to find. Luckily there was a gas station open at 2 AM that I could ask where to return a rental car too. It was not at all clearly marked at the airport.
Jun 20 2017
Pros: Nice and clean vehicle
Further, the cost of the one-way rental from Providence was almost criminal ($300.00+ US).