Pros: The guy handing over the little Fiat car was very enthusiastic. He had the car ready for us and showed me how the Sports mode works. Gave confidence that although little, it is a nice ride. And, it was.
Nov 9 2015
Pros: Great value and great car provided.
Cons: Service was a little slow, but very considerate.
Dec 9 2015
Pros: Friendly, easy to rent, quick timing to get me in the vehicle along with vehicle suggestions to upgrade for comfort.
Jan 3 2016
Cons: Airport pick up system is very confusing and took an additional 30 minutes.
Feb 26 2016
I arrived to pick up the car, but the agency would
Cons: You have to make it very clear that debit cards are not accepted for payment.
Apr 4 2016
Great experience - well done
Pros: Everything was great, check in, car selection, check out. Everyone did a fantastic job.
Jun 27 2016
If you want to get stranded...
Pros: I thought I liked the price. But it turned out that I was okay about paying a little more and actually getting a car.
Cons: My specified pick up time: 1 am. That was an option. When I arrived at the counter in the Providence Airport, there was a line of all Alamo customers and no staff. The cleaning crew said they had left at 12:30. When I called the 1800 number, the condescending male voice explained that the counter closes at 1 am. So it was my fault I was late. And like I said, I was not the only one they left stranded.
Aug 1 2016
Helpful and easy
Pros: The staff were extremely helpful and informative. It was simple and didn't take a lot of time.
Aug 22 2016
Cons: There were no negatives to this rental.
Aug 23 2016
ONLY rent from Alamo if you're staying local in Wa
Pros: We worked with Jason at T.F. Green Airport to pick up and drop off the car. He was very friendly and professional. He was the ONLY positive part of our rental experience with Alamo.
Cons: We got rear ended on 95 North between Washington D.C. and Baltimore on our way back to Rhode Island. We called Alamo and let them know that we had been hit by another car and asked what they would like us to do since our car was disabled. I let the agent at the call center know that I had not purchased the additional insurance. She assured us that she would still be sending a tow truck to tow the car and give us a ride to the nearest Alamo. She told us the tow would be there in thirty minutes. Forty minutes later, we called the tow company to find out where they were and they told us that Alamo had not paid them, had cancelled the tow and that they had not dispatched anyone to come help us. We called Alamo again. They had no idea what had happened and told us another tow truck would be there in 45 minutes. 55 minutes later we called the tow company again (which we were given the incorrect number for) and they told us that they went where Alamo told them to and no one was there. They had the wrong location even though we were VERY clear as to where we were stranded. He said it would be another 45 minutes until he could get to us. FINALLY after THREE hours past when the first tow truck should have arrived, someone came to tow us. He was not aware that he was going to have to give us a ride (because no one from Alamo had let him know prior) and he barely had room for us. We arrive to the nearest Alamo SIX HOURS after getting rear ended, and I was hoping for some sympathy after the TERRIBLE customer service we had endured. We had been sitting on the side of a very busy highway for 5 hours total. The car was completely disabled. We couldn't move it, and we couldn't get out of the car as it was heavily raining. Twice we almost got hit by people swerving off the road in the rain. After all of this, when I thought maybe it was going to be done with, we get to Alamo and the agent at the counter tells me that because we did not purchase the additional insurance, no one should have come for us anyways. Totally negating everything we had been through. Especially after an Alamo employee told us we needed to wait there for the tow truck to come. The Alamo staff at the BWI airport was extremely unorganized. We luckily were able to exchange the car, but only after they told us we are probably going to be billed for the tow. That would have been nice to know six hours earlier, because we could have called our own tow truck and waiting the usual hour or two and gotten out of there. But NO. We had to get a hotel and make the trip the next day. This was the WORST possible rental experience we could have had. I will be warning anyone and everyone I know not to rent from Alamo if venturing away from the Warwick location, because I know if we would have been local at least Jason would have helped us out. TERRIBLE EXPERIENCE.
Cons: Budget would not allow me to rent the car because I did not have a major credit card. I walked next door and rented one from another agency.
Oct 21 2015
Pros: The pick up/drop off process was easy. The car drove very well and got great gas mileage.
Cons: No one was there at the car when we picked it up. The keys were in the door. I would have preferred someone going over the vehicles operation details briefly because each car is a little different.
Dec 6 2015
Pros: I liked your customers service
Cons: A little too expensive
Dec 15 2015
Ford Focus with hissing speaker
Pros: Brand new car, clean, great price.
Cons: Passenger side tweeter made a loud hissing/humming sound even when car turned off! Very bizarre and off putting. Glad it was a very short rental. Otherwise great experience.
Dec 23 2015
Cons: When I picked up the rental suv, there was an empty can on the backseat floor. Also, because I was taking care of my failing Mother I could not return the vehicle to the Warwick RI agent. When I took it to the Worcester, MA agent I was informed there will be an Additional charge of $200.00.. After speaking to customer service they gave me a $75.00 discount.. Due to the fact that I could not leave my Mothers side for 3 hours to return the suv I thought the charge was excessive and should have been waived totally..
Jul 6 2016
Pros: Upgrade, cleanliness, ease of return
Cons: Waited for car to go through car wash...10 minutes
Aug 8 2016
Pros: Vehicle needed oil. Electric door buttons were inoperable. Not the vehicle I ordered. Asked me to downgrade to another vehicle for the same price or upgrade for more money.
Cons: They convinced me to buy a full tank of gas upfront at 1.98 per gallon at ck in desk and said whatever I didn't use, I would be reimbursed for. When I returned car, even though I only used 1/8 of a tank, they charged me for a 1/2 tank. Trickery. I don't appreciate at all! Because of this, I will never recommend this company unless they reimburse me what is owed to me!
There is a check out point in garage upon driving out where an attendant very quickly assesses any damage to car...I wanted to get out and look at car as well to make sure he and I were on the same page...he kept yelling at me to hurry & get back in car, that he had already marked up paper, where damage was. There were 2 cars behind me that needed to be checked out, as well, so he was trying to rush me.
Also, they gave me no directions on how and where to return car...only an exit #. There are 2 completely separate parking garages at Providence Airport on opposite sides of the highway. I followed the first sign at airport that said garage and found myself in the wrong one! I had to back track, talk to unfriendly cashier and get her directions, which were clear as mud. Getting to the correct garage was no piece of cake and added extra stress.
My rental car experience with Payless was not good!
Nov 21 2015
Pros: It was my first time renting from Payless and I was very pleased with everything, especially the courteous agents at the airport when picking up and dropping off the car. The car was exactly the size I requested and the cost was great. Will definitely rent from Payless in the future.