Warwick Car Rentals

Awful Car

Pros: Employees were fine.

Cons: Car was awful. Dirty. Smelly (the air conditioning had been turned up so high it was hard to notice it at first). Old — 55 thousand plus miles.

Pros: Easy drop off except for stupid comments below.

Cons: Car rental line took about 45 minutes. I had a reservation but the automatic check in machine was broken. At least 4 people ahead of me. Would have assumed that Enterprise would have brought someone else up to help but they did not. When we finally got to pick up area a regular rental car was too small to fit in so we had to upgrade to a larger size on the spot.increased our price for the car. When asked at drop off if we had any issues, we explained the above. The comment was :" We can't do anything about that. We can't pull people from the garage or we wouldn't get cars out in time.What other issues did you have so we don't get a bad review?" To which we replied, we already told you. Unacceptable customer service response. I have used Enterprise a number of times, with no issues. Providence was the exception.

Terrible

Pros: Nothing

Cons: We ordered online. Got the confirmation and then once we were in the Uber on the way to the pick up, Enterprise called to tell us they had no cars available. No care and out $25 for the Uber ride. I’ll never rent from Enterprise.

Pickup and especially drop off took too long

Pros: Comfort of upgrade. Pleasant demeanor of site manager. Location.

Cons: Took forever to drop off. Car workings not adequately explained. Unavailability of my preferred vehicle size not forewarned. Hard sell of unnecessary coverage.

Reservation Nightmare

Cons: Booked a res at store near me agent said it was for another location, but was 2nd time that week it happened. Short on time we tried a different location, after confirming this other location had cars avail she transferred my res and I drove 30 mins out of my way. Sat in traffic got to other location only to find they had NO rentals avail. I booked this res a week prior. Store mgr said he'd find me a car, offered an upgrade (reserved full size). I was given a compact sport suv. This was, after sitting in their store for another 30 mins. Then after returning the car I was charged $44.00 more for returning 2 hours late due to traffic (I called ahead).

Fine

Pros: Attendants here were quick. The cashier asked how the car was, listened and took action after I explained how bad the car was. Not in discounting the price but maybe the car would be pulled out of the line for another sucker to rent.

Cons: Enterprise rents junk cars, but this place is where we dropped it off so they are not to blame. Poor signage at the airport to get here, which is quite a distance to walk to get to the terminal.