Cons: They convinced me to buy a full tank of gas upfront at 1.98 per gallon at ck in desk and said whatever I didn't use, I would be reimbursed for. When I returned car, even though I only used 1/8 of a tank, they charged me for a 1/2 tank. Trickery. I don't appreciate at all! Because of this, I will never recommend this company unless they reimburse me what is owed to me!
There is a check out point in garage upon driving out where an attendant very quickly assesses any damage to car...I wanted to get out and look at car as well to make sure he and I were on the same page...he kept yelling at me to hurry & get back in car, that he had already marked up paper, where damage was. There were 2 cars behind me that needed to be checked out, as well, so he was trying to rush me.
Also, they gave me no directions on how and where to return car...only an exit #. There are 2 completely separate parking garages at Providence Airport on opposite sides of the highway. I followed the first sign at airport that said garage and found myself in the wrong one! I had to back track, talk to unfriendly cashier and get her directions, which were clear as mud. Getting to the correct garage was no piece of cake and added extra stress.
My rental car experience with Payless was not good!