ONLY rent from Alamo if you're staying local in Wa
Pros: We worked with Jason at T.F. Green Airport to pick up and drop off the car. He was very friendly and professional. He was the ONLY positive part of our rental experience with Alamo.
Cons: We got rear ended on 95 North between Washington D.C. and Baltimore on our way back to Rhode Island. We called Alamo and let them know that we had been hit by another car and asked what they would like us to do since our car was disabled. I let the agent at the call center know that I had not purchased the additional insurance. She assured us that she would still be sending a tow truck to tow the car and give us a ride to the nearest Alamo. She told us the tow would be there in thirty minutes. Forty minutes later, we called the tow company to find out where they were and they told us that Alamo had not paid them, had cancelled the tow and that they had not dispatched anyone to come help us. We called Alamo again. They had no idea what had happened and told us another tow truck would be there in 45 minutes. 55 minutes later we called the tow company again (which we were given the incorrect number for) and they told us that they went where Alamo told them to and no one was there. They had the wrong location even though we were VERY clear as to where we were stranded. He said it would be another 45 minutes until he could get to us. FINALLY after THREE hours past when the first tow truck should have arrived, someone came to tow us. He was not aware that he was going to have to give us a ride (because no one from Alamo had let him know prior) and he barely had room for us. We arrive to the nearest Alamo SIX HOURS after getting rear ended, and I was hoping for some sympathy after the TERRIBLE customer service we had endured. We had been sitting on the side of a very busy highway for 5 hours total. The car was completely disabled. We couldn't move it, and we couldn't get out of the car as it was heavily raining. Twice we almost got hit by people swerving off the road in the rain. After all of this, when I thought maybe it was going to be done with, we get to Alamo and the agent at the counter tells me that because we did not purchase the additional insurance, no one should have come for us anyways. Totally negating everything we had been through. Especially after an Alamo employee told us we needed to wait there for the tow truck to come. The Alamo staff at the BWI airport was extremely unorganized. We luckily were able to exchange the car, but only after they told us we are probably going to be billed for the tow. That would have been nice to know six hours earlier, because we could have called our own tow truck and waiting the usual hour or two and gotten out of there. But NO. We had to get a hotel and make the trip the next day. This was the WORST possible rental experience we could have had. I will be warning anyone and everyone I know not to rent from Alamo if venturing away from the Warwick location, because I know if we would have been local at least Jason would have helped us out. TERRIBLE EXPERIENCE.