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The resterant and the chife and service Nothing
There is a fire pit and hot tub on the roof. Room is very comfortable and quiet. Water views are wonderful.
The room was very clean and good size. Location was great
The hotel room is so nice and the view is extraordinary. We pay very little for the hotel compared to the city but the value is way more.
The room was spacious No service at check out - The staff could not show me an overview of my bill. May be because of the hour 0.600. However I made the request also the night before.
The location was nice - close to everything. The bar/restaurant was cozy for couples. The hot tub and firepit on the roof was nice, even though it was filled with young people. Understaffed! The desk check-in person also did maintenance, complaints, etc. For breakfast, one person was serving and took forever (he may have been in back cooking)! While the place was renovated nice, the floors were unlevel and the bathtub slanted downward. Large humps in the floor (almost fell). Bathroom was no bigger than a travel trailer bathroom. If I was to put that much money into renovating a hotel, I certainly would have leveled the floors.
Room to super small
Pillows are horrible and cheap
Renovations of upper floors starting at 7am with hammering waking up guests on a holiday Monday...completely unnecessary, poor management.
Comfortable, well appointed, and quiet room; nice amenities (cookies at reception desk, microwave popcorn in room; complimentary breakfast Price was high for the nature of the hotel and room (but Newport is an expensive market in high season)
Super nice staff. Clean. Comfortable beds. Good toiletry kit in bathroom. Good breakfast buffet, included with price of room, with nice comfortable seating area. Wasn't the largest selection for breakfast - no donuts! - but great for the price of the room. And they did have make your own waffles! Coffee station also good.
Location is great if you dont mind driving or shuttling into downtown Upon check in we discovered our room was one of the 6 or so adjacent to the lobby. I requested a different room and the lady at the desk informed me we were blocked in but not to worry, the lobby doesnt get a lot of traffic and is quiet. I can assure you this is not the case. All conversations in the lobby can be heard quite clearly from the rooms; all check-ins, check-outs, everyone attending breakfast. Its VERY loud. We were awoken every morning around 6 if not earlier and were awoken by rowdy people coming in during the night.The front desk staff arent even courteous enough to close the door leading to the hall to buffer the noise. When checking-out I was assisted by the same lady and I provided the feedback on the lobby noise. She replied "OK." No apology, no interest. Very indifferent to the guests The rooms are dirty. Especially the floors. They had debris and were sticky. I wasnt comfortable taking off my shoes
very spacious room with seperate sofa room. The bed was really comfortable, with plenty of pillows The breafast was served in the small lobby with seating to eat in a different hallway.
The rooms were quite large, but our "King suite" had a king bed on the far side of a half wall and a double bed on the near side. There was a refrigerator and microwave by the double bed. The bathroom was clean, but the finishes were dated. Only one elevator -- which was inoperable for one evening there. The hotel next door is more money, but has better amenities and the suites are much nicer.
Location, staff & value
Shabby. Poorly maintrained 'cottages'. Felt dirty.
Location was fabulous - good proximity to the beach, cliff wall and several restaurants. It was nice that the first evening, we didn't need to travel far for food and drinks, and music to boot. For the money, amenities could have been much better. Breakfast was frozen fare and coffee hard to come by at times. Staff was indifferent - room never got made up as they showed up as we were getting ready to go out for the evening, shuttle took over 45 to arrive (change of shift was the excuse), and just the fact that we had to pay for a shuttle for one round trip downtown (extra $2 each cause we didn't buy it at "check-in").
The people working there are very nice. Constantly opening doors etc. Sneaky hidden "resort" fee. This is NOT a resort. If you're going to tack on an extra $50 at check out that you hid from your fees then you need to have much nicer facilities. The workout room was small. The pool had carpet around it and was too cold to use. The beds were VERY creaky and could be heard all night long when the people upstairs got out of bed to use the restroom etc. the rooms were clean enough, not super, but I wouldn't put my baby in that bathtub that's for sure.
The staff was amazing!!! Joe carried my bags to my room and could not have been more of a pleasure to talk with. I was heading into town for a girls night out and instead of calling me a cab the hotel drove me to my destination! It made my whole night much more relaxing and stress free. Also, the pillows were insanely comfortable. When I checked out I immediately went and bought all new pillows for my bed at home. I was so inspired by my wonderful night's sleep...
Beautiful suite with a walk-in shower and bear-clawed tub, nice views and a friendly, professional staff. Not replacing the in-room coffee and the $35 a day valet parking are little things that irritate.
Location was great, close to shopping and Downtown. Requested a king size bed, but got a queen sized bed. There were only 2 queen rooms, and we got one b/c of our length of stay?? Sink did not drain the first day, but was fixed. There was no electrical outlet in the bathroom, had to use the hairdryer out in the bedroom, but had to plug it in under the desk, so I was not able to stand and dry my hair. Wallpaper in the bathroom was lifting. The bed was not comfortable. Advertised that there were pillow top mattresses, ours was definitely not a pillow top and it was quite flat. There was no refrigerator in the room, coffee maker was old and outdated. I have been in far cheaper rooms that provided a keurig and nicer coffee provisions. Powdered creamer in a packet was gross. Overall, it was fairly disappointing for the $500.00 per night rate.
Very close/walkable to all. Hidden costs - parking, facilities.... Its an additional $15 a day for each. This is not clear in the post.
The Viking Hotel is in a perfect location. You can walk to all of the attractions. The staff was courteous and took care of all of our needs. The bathroom was tiny.
Great location and luxury appeal. Seems that the luxury only goes to the higher end rooms and more public places. The public bathroom in the hotel was 3 times more amazing than the one in our room.
This is a lovely hotel in the middle of a historic district with an easy walk to shops and restaurants. Hotel staff was very friendly and attentive to our needs. We had a great time in Newport.
All the extra charges. There is an extra $35 nite fee for parking. That should be included for people who stay.
I stayed here in November when rates are certainly lower. Hotel was excellent value, great service, good food, very nice facility. The hidden fees for parking and "resort fee" are a bit annoying.
Excellent location near action in Newport. Pleasant old hotel ambiance, though most of hotel is 1960's construction, well disguised behind original hotel facade. Parking fee extreme ($35 per day about 25% of room rate). Tub in room was nasty, no one would consider soaking in it, ok for shower. Wall behind tile in shower clearly water damaged with tile buckling and uneven with stained grout. No doubt hiding serious mold problem behind tile. Not so serious that I thought I needed flip flops for shower, but clearly showing neglect.
I thought the staff was very friendly. There was an upbeat vibe in lobby. The location was great. Easy to walk everywhere from the hotel. Didn't like that I had to valet park my car. My final bill was $130 more than I agreed to because of extra fees. There was an extra resort fee and the parking was expensive. Mattress was very old and uncomfortable.
There was absolutely nothing to like about this property Mold located throughout bathroom, hair in bathroom from previous guest, holes in the walls and carpet pulled up in one corner
The room was really nice, love the wood floors. Bathroom very clean. Room was comfortable and we'll appointed. I like that the sink area as separate from the toilet and shower. Also, I appreciate that the whole bathroom area was behind a wall separate from the bedroom.
Can't beat the value. Room was clean. Renovating to hardwood floors was nice. Staff was very accomodating.
Hotel was very convenient for my trip value was great and location was easy to get to. Also it was in a location near shopping
very close to downtown New Port ... that's it very old, humid and you can actually smell the mold .. rusty and not renovated .. too expensive for what it offers
We paid for a shuttle and couldn't even get one the first day we were there. Second day we waited in the lounge for the shuttle and the girls at the front desk forgot to tell us when they came so we missed that one too. Front desk help was awful.
Lots of room especially the bathroom area Very hot room when we first arrived and it took awhile to cool off. We were instructed to enter through the side door and go to the second floor to our room. There was no elevator. Usually not a big deal but we had a week and a half worth of luggage to lug up the stairs and more than half way down the long hall. When I checked out they had my room rate in their system incorrect, almost $40 higher than what I booked. They corrected it, but good thing I didn't just leave my keys in the room and head out, like I normally do.
Great shower. Comfortable beds, clean. Great steak restaurant attached, get there early as they are busy every night. Towels were older, but clean and plenty of them. No free breakfast.
Cheap, clean and 7min drive from center Newport. It was clean but smelled like Clorox
The place is run down and looks more like a motel. We had booked two nights, but after seeing the place, we cancelled the next night and booked it in Holiday Inn express in Middletown (which looked lot better and was only $15 more per room). It also mentions unlimited transportation, however even though we had two queen beds in a room (4 people), they only gave free transportation to two people. Definitely not worth the stay.
Everything is ok. I don't remind
It was fairly clean The price is not worth what you get over priced and Lady Maniger is rude. They do not honor AAA or New Port Grand Play and Stay offers. If it was not so close to where I was a seeing a show at the NewPort Grand I would of chose a more eligant room downtown for twenty dollars more.
Can walk to anywhere, great location Extra charge for parking
Location was excellent. Enjoyed sitting out back at sunset. Easily walk around Newport from the Hotel. Front Desk Hospitality was great. Furnishings are fine. Nothing special. Clean.
The matress and cleanliness of entire hotel. Other than the hold you put on my card... Loved everything
Great location. Staff was friendly. Room was clean, comfortable and we had a great harbor view. Walking distance to restaurants and shops. Parking was $25 a night which seems high, especially in April.
Front desk staff very helpful. Air conditioner was not working our first night they immediately sent someone up to take a look at it. He thought he had it fixed but that was not the case. We reported this to the front desk and they had the unit replaced the next day. Bar area downstairs is a great place to relax. Can't wait until the new restaurant opens. Beds/ pillows not that comfortable. Rooms could use some updating.
Its location is awesome. Everything is within the walking distance Parking fee was charged upon check-out without explanation at check-in
Although I had paid through kayak before we arrived the hotel charged my credit card for the room. It took days and a number of phone calls to finally get the hotel to remove the charge. It may just be easier to just book through hotel.
Loved the location right on the harbor walking distance to all the shops,cafes, bars...less than 20min. Drive to beavertail lighthouse,beautiful ocean view at the ocean drive historical center, Fort Adams,windmill hill We payed $25 dollars a day to park at the Newport Harbor hotel.....
Hotel was clean and comfortable. Great location on America's Cup Ave. withing walking distance to almost everything. Pretty views of the marina out back. First floor rooms are great because you can sit outside your room and relax or play with kids.
The front desk staff gave us excellent suggestions for meals and directions how to get somewhere. Everyone in the hotel was friendly. It was a great location and we could walk almost everywhere.
Had to call maintance 3 times. For the price of the room that was three times too many. The do a lot of chasing/ holds on bank account that takes days to fall off. Great location. Beautiful water view if the bird droppings had not been on window. Too expensive to have had all the issues
Mostly quiet, except the party that came in at 3 am. The staff was very friendly and helpful. Decent pool and hot tub, both of which seemed clean. Decent fitness facility that was also clean. LOVE that they have recycle containers in addition to the trash cans in their rooms. Towels and beds were ok. TV channel options were ok. Worked well for a weekend away. Continental breakfast is not deluxe, but was fine. Runs the gamut from hard boiled eggs to yogurt to bagels and cereal. I didn't like the ventilation system that is set up to always be on - it's great generally, but doesn't get rid of bathroom odors quickly and also means that when someone smokes near the intake, everyone gets to smell it (unless it was someone in a downwind bathroom smoking). Got to smell strong cigarette smoke one night and morning, so it was probably a guest given that we stayed 4 nights and were only affected for one of them.
The staff, big rooms, fridge, microwave in room
Pet-friendly hotel with very clean rooms. The room was big and even had a dehumidifyer. The pool, jacuzzi and sauna were very clean. Can't beat it for the price. Just 2 miles from downtown Newport.
The lobby and common interior areas are very clean and well kept. The lobby is modern and recently renovated. Regular selection of continental breakfast. Cookies at the check-in counter! Best of all, pet friendly. For a very reasonable per night, per pet fee of $12 you can bring your pet with you. If you do bring a pet, they put you at the very back of the hotel (it's a very long/deep hotel) and on the ground floor with a walkout sliding door. It's very convenient. The rooms are clean, the staff is friendly. I can't speak for the other non-pet friendly rooms, but ours was a bit dated. Clean, but old. No issues though since it was so clean. An updated pet friendly room is the only thing I would suggest to improve, although the cleanliness made up for the outdated room.
I appreciated the cleanliness and customer service.
The hotel was good.. It had comfortable beds, the bathroom was adequate, a bit dated in facilities, but still very usable. Location was excellent and the staff was very kind and helpful. Pet friendly which is good too.
Rooms were comfortable. Staff was friendly and efficient. Good value and good location. Would stay there again. I have no complaints.
It was very affordable and the rooms are super nice. The location is perfect and the pet policy is ideal for our furry friends. Also, my girlfriend loved the daily cookies at the front desk. Exceeded all of my expectations.
Great location- just minutes from the heart of Newport! Spacious suites with cute kitchen area. Comfortable beds, pet friendly for our little pup!! Friendly and helpful staff. Delicious breakfast in the AM- make your own waffles and egg scramble bowl!! Cozy fire in the lobby... We will return again and I def recommend it to you!!
We were really surprised by how spacious the room (incl. little kitchen) was. From the very first minute we felt welcomed and comfortable. The staff was very warm and regularly asked if we needed something. The service was absolutely awesome and we will defiantly come back and can also just recommend this hotel! Thanks to the staff for this wonderful stay!!! We needed a time out and you made it possible for us.
Great stay Clean, comfortable, great location
Great hotel. Great location.
Bedding very comfortable, nice pillows, and a clean room. Broken Toilet, when we called downstairs to let them know, got the impression they already knew there was an issue. They did send someone right away, but wish it was taken care of before getting to our room. That night after returning from dinner 9 p.m. the guest in the next room BANGED AND SHOUTED for us to be quiet - we were laughing - no TV on no music on just enjoying our view and relaxing - did NOT feel comfortable at this persons Anger! We were able to change rooms but at the front desk did get a little push back on - if they could get us a room with a view...I told them we were not loud and that HE was the problem she then stated ours was the second complaint from him - regarding a different guest...and she said how they had plans in the work to fix the soundproofing issues with the whole complex. Following night after dinner we returned and decided to go to the bar for a nightcap we got a high top table but went over to the bartender to place our drink order she seemed put out definitely not pleasant.
Loved the location. On the water and walking distance to everything in newport. Good hotel to stay at with teenagers but truly just an average and little worn marriott on inside. Felt very 1980s needs lobby re do. Hotel front desk seemed overwhelmed and a bit immature. Made promises could not and did not keep. Conceriege lounge was average -- staff not very attentive in there. Food and liquor would run out and go unnoticed by staff. Also had an odd smell.
Other than the location, not much positive at the moment! Several negatives - facility first floor like a warehouse, with room fixtures, etc., piled in hallway; no longer offering free continental breakfast, which was an unpleasant surprise; room above ours very noisy, with seemingly a "track meet" underway.....facility should have posted an "in transition" notice as warning!!
It was clean and comfortable. In the process of renovation. Not really solid wood flooring, but some sort of engineered flooring is being installed. It's a basic hotel near a tourist destination. It is going to cost twice as much as it would elsewhere. The wood in the hallways and rooms is going to add to a noise. The fire doors close loudly and the room doors are loud when they close. I wear ear plugs in a hotel anyway, so didn't bother me.
2nd room they moved us to was cleaner and quieter at night time. Room next to ours heard the TV from 10 p.m. to 1 p.m. in the morning. Had to call the front desk to go to the people in the next room to turn the TV down. Room was dirty- floor had dirt, sheets were dirty- even found a toe nail in between the sheets. Asked to be moved to another room for the next night, that room was much better- cleaner and quieter at night. Breakfast was typical of most hotels that include a continental breakfast. Coffee wasn't so bad.
The staff was Awesome. The restaurant had great food at reasonable prices. In a good location. $300 for a nite....seriously. Should have been 250 at most. Vending machines way overpriced. I'm not cheap either. Lol.
The Staff was nice - good location Soda/Water Vending machines didn't work. Continental Breakfast - bad coffee, day old pastries..... Rooms were not very nice - 1970 style. take some Febreze with you to freshen up the room.
The staff was very helpful and the restaurant is incredible. We ate there every night and had drinks until they close down well after hours. They really took care of us. Our bed it was a huge king with good comforter. The bed was a little hard, but some people may actually prefer that.
Ants in my room.
Absolutely nothing Rude staff that outright lied about price and discount. Over charged for the room.
It was very reasonably priced for during the week in the summer. When we arrived at the hotel we were told they upgraded us to what we requested. We were very happy.
Very convenient location with restaurants, bars, and the water all within walking distance. Doors slamming in the hallway can be loud and disruptive to the light sleepers.
The access to the beach was very good. The indoor pool was a little chilly. However the kids didn't mind and it kept them occupied when the weather wasn't great. The continental breakfast was pretty good too. The beds were okay. Not the most comfortable and could probably use replacing. Housekeeping did a good job cleaning however twice we were left with 1 washcloth for 4 people and I had to go to the front desk to get more. The room we were in could also use a little updating. Overall our stay was pretty good
bathroom wall paper was peeling off. carpet old, discolored.
The staff was great. Check in and check out were seamless and quite quick. The location couldn't have been better. It could've been cleaned a bit better, that's for sure. The was a moldy smell in the elevator and it continued on in the hallway leading to our room. Luckily, the room itself seemed clean and smelled just fine. Honestly, I think if they just invested in a carpet cleaning every once in a blue moon, that unsettling smell would go away.
Newport is known for its mansions and opulence. The Vanderbuilt is a modern version of a big and beautiful home. The staff are extremely friendly and accommodating. You may very well feel like you are an Astor or Berwind. My favorite part is brunch in the Conservatory. The food is great and the room is just so pretty. Not my first stay and won't be my last.
The hotel was beautiful. The staff was very attentive and courteous. The location PERFECT you literally walked down Mary St and you were in the center of Thames couldn't have asked for a more convenient spot. The views from the roof deck were breath taking.
Beds were somewhat comfortable - Hairdryer didn't work - Cobwebs in the corners of the room - 2 spiders above the shower - Extremely Noisey - Bath towels had stains
Staff was extremely friendly and helpful. Hotel was very quaint and rooms and bathrooms were spacious and clean. The continental breakfast could use some revamping, or just a neater set up.
The staff was friendly and accommodating. Our room was clean! Too many little in the pool late at night. Very noisy and not enjoyable.
The tv didn't work, and after requests for getting it fixed every single day the problem was never resolved, ended up moving me to different room only after I requested. Room wasn't well cleaned-I found a woman's shoe in the room that wasn't mine on my second day, and there were the same dead bugs in the bathroom the whole stay. Bathroom sink was clogged. Not even bananas for continental breakfast--extremely limited selection. Horrible smeIl the whole place.
Older motel but very clean with a great view of the pond. Short easy drive to Newport attractions. There are chairs on the lawn so you can kick back and relax outside. Ask for an upstairs room to enjoy the pond from your outside patio. Small Bath with limited counter space
The location was great. The prices, affordable and the room vey clean!
Last min price, not to far from Downtown and Ma's donuts!! Water was luke warm when we arrived and checked in. Next morning could not shower because first water was brown and then no hot water!!
Size of room good. Beds ok Location & room were disappointing. Thought it was closer to Town and more like a Hiday Inn Express. It was NOT.
staff was friendly. Beds coluld have been more comfortable.
Easy to find, room was good size, continental breakfast was fine at $180 per night, pricey for what it was, even during busy summer weekend
It was a rather comfortable place to stay. The staff was helpful and friendly. If you need a place to stay before going to OTC Newport, I'd recommend here because it's not too far. Not too fancy, I guess, which is fine.
Although we didn't enjoy the pool that was a good point for the hotel! The water had a very bad smell! The room didn't have a good air smell too, witch is really unconfortable!!! Fabric curtain on the bath tube instead a plastic curtain looked not a very clean idea huh?!!!
Tv Blood on the sheets. Everything covered in dust. The room was hot and humid. There was barely any outlets to plug in phone chargers. Poor lighting. Shower curtain was yellowed and towels were rough and dingy. The side doors were kept propped open all night. $200 for 1 night. First Wedding anniversary and we should of stayed home!
Basic hotel stay for a good price just for a get away trip. TV volume was broken and ac and heater was very out of date
Hotel was comfortable and allowed us a later check-out time. Very convenient location to get to our venues. Continental breakfast included coffee, juice, cold cereal, bagels, danish and waffles. Usual stay at this time of year is a 2-night minimum, but reserving through booking.com allowed us a 1-night stay. Our particular room did not have an ironing board. I'm guessing that if I needed one they would have provided one.
Refrigerator in room, location. Keycards never worked, replaced 3 times, beds uncomfortable, booked a smoking room, then told at check-in that it was a no-smoking motel.
Great value for Newport. Just up the road in Middletown only 5 min from Newport. Hotel was clean, bed was comfortable and it was large. We had a refridge and balcony. Pool wAs clean and breakfast was just fine.
Room was fairly large with good accomodations-Microwave, Refrigerator, private balcony. I also thought the room and bathroom was clean and well maintained. Internet access was a convenience. Water pressure is too low. Sink rinsing was laborious and shower pressure was not optimally effective. Front desk help not always available, probably due to limited staffing. Internet access didn't always work.
The hotel had a great location. Was clean and very pleasant. The staff were most helpful and friendly.
This small facility ( 9 rooms) has an excellent location, adequate room size, very clean and well taken care of under the watchful and personally involved owner/manager who is a very friendly and accommodating guy. The rooms are spotless with nothing that is the least bit shabby or worn. Location is very close, (easily walked), to the very large Easton's Beach and the Cliff Walk and Newport. The small common area is loaded with food and drink throughout the day. Probably not good for rambunctious kids who need space to play in the facility. Highly recommended for a most pleasant stay. Sometimes one can hear the people above walking around, but the patrons respect and enjoy Rhea's Inn. Not a big (fancy or not) hotel.
The hotel staff were excellent and helpful! The room was clean, but the rooms with the balconies are really more enjoyable if you could reserve one. It's right by the beach and some restaurants, but about 2 miles from Newport's bars/restaurants and cabs are a little hard to get, but it's walking distance. Overall a great experience!
Nice spacious room. Friendly staff.