Hyatt Regency Washington

Reviews

Pros

"Great staff and wonderful accommodations" (in 196 reviews)

"Nice rooms, friendly and helpful staff." (in 110 reviews)

"Loved the gym and pool amenities." (in 6 reviews)

Cons

"Staff was rude, poor service" (in 18 reviews)

"The room was very dusty." (in 44 reviews)

Show reviews that mention

+

national mall

capitol hill

close to union station

location near capitol

expensive parking

hotel restaurant

great location

nice hotel

staff was very friendly

customer service

fridge in the room

swimming pool

nice room

location and room

Okay

May 2018

5.1

smoke is too heavy in the room

All staffs are super nice, excellent location and easy to find parking on the street

The room smells hearvy smoke
Good

Jan 2018

7.1

Handing me a sack of terrible food at my door is not room service.
Excellent

Dec 2017

10.0

Birthday in DC

We could see the bottom floor of the capital from our room! We walked to the museums; the in-out valet parking worked great. Everyone was greatly.
Excellent

Nov 2017

9.4

Nice Hotel

Comfortable hotel with a friendly staff !

Only complaint is the pool was supposed to be open late , but two of our three nights there it closed almost two hours early.
Excellent

Nov 2017

8.8

good staff

Pool way too small,add a steam room
Excellent

Nov 2017

8.5

Good Location & Value

Close to Union Station & transportation choices. Price was reasonable for Washington DC The room was maintained in such clean condition (hint: make sure you tip the chambermaids if their service was good) it was nice to come back at the end of the day & just crash in a nice room. The room was quiet, it faced a office building, so there was no activity during the weekend around the facing building. There was no noise from other rooms.

Very expensive incidentals: water, snacks, etc. Buy these up at the Walgreens @ Union Station.
Good

Oct 2017

7.4

The hotel was clean and close to the Union Station. Staff was friendly. Overall it's a nice hotel.

The restaurant was not appealing. Not many closeby restaurants or shops. No convenience stores nearby. Walmart is about 15 minute walk which is not far, but I'm not sure if it's safe to walk at night. There is a liquor store across the street, but it's not a convenience store so the items are limited. No refrigerator in the room.
Excellent

Jul 2017

10.0

So friendly and helpful

We were traveling with our two daughters and three babies ( all under three). Everyone was very helpful. Everyone tried to assist us and we felt very comfortable. Location is also a plus.

No complaints
Excellent

Feb 2017

10.0

Great Experience

We upgraded at check-in for an extra $50 which doubled the space. The location is excellent as it's walking distance to several sites. The fitness center is excellent and is included in the price of the room.

Lack of parking requires you to valet for $56 a day. If you are somebody that needs a great view you won't find it here.
Excellent

Jan 2017

9.1

Quiet even though we were on lower floor and overlooked front of building. Great location.

Restaurant (breakfast) food just ok.
Good

Jan 2017

7.7

Valet needs some work

The room was nice until we looked out the window and found we had a great view of the roof... (sarcasm)

Valet constantly begging for tips. Being from Vegas I tip almost excessively however if someone begs for it or nearly has his hand out the entire time it is not coming. It's called a gratuity for a reason. Then when delivering the vehicle no opening the trunk, and doesn't return the seat to where they found it or at least close. Not much effort in valet.
Okay

Nov 2016

5.4

Hidden charges and bad customer service

Location

Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.