Hyatt Regency Washington

Clean And nice beds

Upon entering hotel the check in was poorly run I attempted to use the self check in terminal But it informed me after several pages and key strokes that it was not working So got in line at the personnel check in. I stood for 22 minutes as the two people working the counter dealt with 2 customers The staff would not make eye contact with those of us in line Poor customer service training The staff should always acknowledge those waiting with eye contact and a few words Such as " we will be with you as soon as we can thankuou for your patience" They did not get anyone to come help and deal with the issues of the two people that were wanting satisfaction over their bill or Parking fee Etc. Just a poor introduction to a nicely appointed hotel

Location Services Food Room

I think that shall offers more dish in the lunch, they had very few dish for choose. I had that go to other place to eat lunch. But in the dinner if had deliciuos dish.

The helpfulness of the parking and baggage staff

The clerk in the gift shop could have been more upbeat.