Guest reviews
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Overall Rating
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9.6 "Terrific location."9.9 "99% thought it was
easy to get to the train station ." 9.9 "99%liked the proximity to sightseeing ." 9.5 "95%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.3 "Incredible bar."
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9.2 "World class service."9.6 "96% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 9.6 "96% thought theservice was very professional ." -
8.3 "Vibe was good."9.4 "94%
enjoyed the friendly atmosphere ." 9.8 "98% said it was astylish hotel ." 8.3 "83%enjoyed the lobby entrance ." -
7.0 "Good breakfast."
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6.4 "Internet is average."5.6 "56% thought the
wifi quality was ok ." -
6.2 "Rooms are ok."5.9 "For only 59%, the
bathroom was ok ." 6.2 "Only 62% said therooms were modern ." 5.0 "For only 50%, thetv was ok ." -
4.5 "Not very comfortable."2.1 "79% said
rooms were small ." 3.3 "67% thought it wastoo noisy ." 3.2 "68%criticized the small bathroom ." 0.6 "Air conditioning was criticized by 94%."
Overall Rating
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9.4 "Incredible bar."
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9.3 "Terrific location."9.9 "99% thought it was
easy to get to the train station ." 9.8 "98%liked the proximity to sightseeing ." -
9.2 "World class service."9.6 "96% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." -
5.4 "Rooms are ok."5.5 "For only 55%, the
bathroom was ok ." 6.0 "Only 60% said therooms were modern ." -
3.9 "Not very comfortable."1.8 "82% said
rooms were small ." 3.3 "67% thought it wastoo noisy ."
Overall Rating
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9.8 "Terrific location."9.9 "99% thought it was
easy to get to the train station ." 9.9 "99%liked the proximity to sightseeing ." 10.0 "Near to public transport , according to 100%." -
9.3 "World class service."9.7 "97% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." -
6.7 "Rooms are ok."5.7 "For only 57%, the
bathroom was ok ." -
4.3 "Not very comfortable."2.1 "79% said
rooms were small ." 2.8 "72% thought it wastoo noisy ."
Overall Rating
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9.6 "Terrific location."9.9 "99% thought it was
easy to get to the train station ." 9.9 "99%liked the proximity to sightseeing ." -
9.1 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.7 "Food is delicious."
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8.4 "Vibe was good."
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6.5 "Rooms are ok."6.2 "For only 62%, the
bathroom was ok ." -
4.3 "Not very comfortable."1.8 "82% said
rooms were small ."
Overall Rating
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9.5 "Terrific location."9.9 "99% thought it was
easy to get to the train station ." -
9.0 "World class service."9.3 "93% found the
staff to be very friendly ." -
8.1 "Vibe was good."
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6.4 "Rooms are ok."
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4.7 "Not very comfortable."3.4 "66% thought it was
too noisy ." 2.1 "79% saidrooms were small ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Location - walking distance from Union Station Staff - helpful at check-in Price - reasonable rate Rooms - small but just updated, look / feel great, stylish - felt like I was paying MUCH more No downside - rooms small but decorated so well that didn't notice or hinder the stay Arrived late, left early so didn't have any down-side to the stay Free coffee only - but liked the coffee lounge
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7.1review from
Location, the staff is friendly Draft from windows (they are not sealed),the bathroom is cold (no heating lamp there), the heating blows air straight to bed (not comfortable at all especially after taking a bath) no coffee maker in the room, and no hot drinking water in the lobby after 11 am.
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10.0review from
The proximity to downtown D.C. and the monuments was perfect! We loved that there were a few coffee shops and restaurants nearby, especially the Dubliner, an Irish restaurant and bar, that was situated right under the hotel itself. Staff was incredibly nice and the hotel was very clean - we plan to stay here whenever we come back to visit! The only downfall is that walking around the area at night can be a little questionable, especially going to or coming from downtown D.C. It's eerily quiet.
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9.4review from
My room was apparently newly remodeled, and was very modern, exceptionally clean, and very comfortable. The location - just two blocks from the parks surrounding the Capitol on the senate side, are hard to beat. It's a short block walk to Union Station if arriving via train or Metro. There is very little to the hotel other than the rooms - I didn't use the fitness center or the Dubliner restaurant next door, but if you are just looking for a convenient, impeccable room this is a great choice. I'll definitely return. Via the phone and their web site, they required a 3-day minimum stay. Fortunately booking via Kayak let me book a single night, or I would have had to stay somewhere else.
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10.0review from
Staff were very accommodating. Room was rather small, but very comfortable and immaculate. Restaurant and pub attached to hotel and cafe just down the corner. 5 minute walk to Union Station. Only thing missing was coffee maker in the room.
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8.0review from
The room was beautiful and clean. The location was excellent. All the hotel staff were Grundy and courteous. Other room's room service trays sitting in the hallway for more than 24 hrs. Unbelievable that they charged $4 for the water bottles in the room. Tried to go for a drink in the pub, staff were not attentive; sat for over 15 mins without getting asked what we wanted or asked about drinks; simply left and no one noticed.
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9.7review from
Comfortable rooms, helpful staff. Private setting with an interesting bar. The night we were there the bar was very busy and noisy yet the noise was completely isolated from the lobby. Irish themed, the bar had an excellent selection of beers and whiskeys. We didn't try the restaurant, so I can't give an opinion. The Phoenix Park is an excellent choice, especially for business travelers. Nothing - good place to stay.
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8.0review from
The hotel itself was pleasant despite being under repair such as an out-of-service elevator. The convenient location was key for us as we arrived and departed through Union Station, just a couple of blocks away. It's also reasonable walking distance to the capital building, China Town, Verizon Center, Pennsylvania Avenue, etc. The room was small but the bed and room were clean and comfortable. The desk staff were friendly and accommodating. The amenities were bare bones. No frig in room, no comp breakfast or wine hour. The fitness center was a little lacking as well: small space and there were free-weights, but no benches on which to use them. The water pressure in the shower was very weak. It was like trying to shower with a toy squirt gun. Check-in could have been a bit smoother: we arrived around noon, so we had previously requested an early check-in (normal check-in is 3:00 PM and this is not explicitly stated until you complete your booking). We were told over the phone early check-in would not be possible. Once we arrived, we went to the hotel anyway to see if we could store our bags. It turned out we were able to check in early, so I'm not sure why were initially told that early check-in was not possible. Service at the restaurant was poor. We went for lunch after checking in. I ordered a drink after we were seated and I did not receive it until after we were finished eating and had received the check. There was some kind of problem with their taps. They were apologetic and did provide the drink for free since it took so long, which was nice.
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6.5review from
Close to Union station. Close to bus stops NO Microwave; No small fridge
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6.5review from
The hotel itself was pleasant despite being under repair such as an out-of-service elevator and an out-of-service ice machine. When I checked out, they tried to charge me for six nights when I had stayed five. When I pointed this out, there was no apology. Mistakes can be made, but overcharging by hundreds of dollars is a very big mistake and deserves some serious groveling. I waited about five minutes for them to correct this, but they couldn't even get logged into the computer. I told them I'd be in the breakfast room and to bring me the corrected receipt. After half an hour, there was still no corrected bill. I went back to the desk to ask about it. This time I got a mumbled "I'm sorry," but I wasn't sure if it was for overcharging or for taking so long. It seems they overcharged everyone in the hotel, and I was just the first to notice. They were sorting out the mess. Besides a serious apology, you'd think they'd be thankful to me for alerting them to a massive problem before they had a lobby full of irate guests. You might think they would at least offer to pay for my breakfast while had to wait so long, if not offering a free night. I got nothing but a long wait. I eventually got my corrected receipt and ran and caught my train to the airport by just one minute.
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9.7review from
I liked the location and apparence about buiding, is a Tresaure of tourism in America. Bravo!
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6.2review from
The location, the historic building and furnishings, and the connected Irish Pub in the building. Fantastic location! The amenities were bare bones. No frig in room, no comp breakfast or wine hour. Only one set of small bathroom toiletries. Room was dusty. Only one elevator working (under construction). Could offer coffee or iced tea or lemonade in lobby.
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7.1review from
The room was small but the bed and room were clean and comfortable. The desk staff were friendly and accommodating. Restaurant staff were poor. I sat for 10 minutes at the restaurant outside on the patio. Several waiters came by. No one would wait on me and it wasnt busy. I left.
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9.7review from
Perfect location for us. We loved the gracefully aged quality. The room was home like!!
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7.1review from
•comfortable bed. •great staff •great location •hard to regulate room temperature.. •no full length mirror .small window with no view (brick wall literally) •small room.
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9.1review from
close to the capitol and meeting locations small rooms
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7.4review from
Great walking distance to all. The rooms were a bit small.
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6.8review from
The check in procedure was extremely slow and there is nothing more irritating than waiting forever just to get a key, especially when the room has already been booked and paid. I booked 2 rooms, but they only had me reserved for one room. Instead of fixing the problem for me or believing me that I really had booked and paid for 2 rooms on kayak, they had me and my parents stand around for about 20min while they searched through the computer looking for the reservation. Finally, they were able to find my kayak reservation, which did in fact include 2 rooms.
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7.1review from
Easy walk from Metro (Union Station stop) Affordable compared to other hotels in the area. Very nice/comfy bedding. Good for business and walking distance to capital and senate office buildings. If you have a conference at the Hyatt and need a more affordable option this is it. Ask for upper floor room as noise from the Dubliner sometimes drifts upward. Room sevice was good -- and affordable by room service standards. Typical older hotel in the city -- if you want an updated, modern place, this is not it.
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10.0review from
Location - walking distance from Union Station Staff - helpful at check-in Price - reasonable rate Rooms - small but just updated, look / feel great, stylish - felt like I was paying MUCH more No downside - rooms small but decorated so well that didn't notice or hinder the stay Arrived late, left early so didn't have any down-side to the stay Free coffee only - but liked the coffee lounge
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10.0review from
The proximity to downtown D.C. and the monuments was perfect! We loved that there were a few coffee shops and restaurants nearby, especially the Dubliner, an Irish restaurant and bar, that was situated right under the hotel itself. Staff was incredibly nice and the hotel was very clean - we plan to stay here whenever we come back to visit! The only downfall is that walking around the area at night can be a little questionable, especially going to or coming from downtown D.C. It's eerily quiet.
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9.4review from
My room was apparently newly remodeled, and was very modern, exceptionally clean, and very comfortable. The location - just two blocks from the parks surrounding the Capitol on the senate side, are hard to beat. It's a short block walk to Union Station if arriving via train or Metro. There is very little to the hotel other than the rooms - I didn't use the fitness center or the Dubliner restaurant next door, but if you are just looking for a convenient, impeccable room this is a great choice. I'll definitely return. Via the phone and their web site, they required a 3-day minimum stay. Fortunately booking via Kayak let me book a single night, or I would have had to stay somewhere else.
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10.0review from
Staff were very accommodating. Room was rather small, but very comfortable and immaculate. Restaurant and pub attached to hotel and cafe just down the corner. 5 minute walk to Union Station. Only thing missing was coffee maker in the room.
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8.0review from
The room was beautiful and clean. The location was excellent. All the hotel staff were Grundy and courteous. Other room's room service trays sitting in the hallway for more than 24 hrs. Unbelievable that they charged $4 for the water bottles in the room. Tried to go for a drink in the pub, staff were not attentive; sat for over 15 mins without getting asked what we wanted or asked about drinks; simply left and no one noticed.
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9.7review from
Comfortable rooms, helpful staff. Private setting with an interesting bar. The night we were there the bar was very busy and noisy yet the noise was completely isolated from the lobby. Irish themed, the bar had an excellent selection of beers and whiskeys. We didn't try the restaurant, so I can't give an opinion. The Phoenix Park is an excellent choice, especially for business travelers. Nothing - good place to stay.
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8.0review from
The hotel itself was pleasant despite being under repair such as an out-of-service elevator. The convenient location was key for us as we arrived and departed through Union Station, just a couple of blocks away. It's also reasonable walking distance to the capital building, China Town, Verizon Center, Pennsylvania Avenue, etc. The room was small but the bed and room were clean and comfortable. The desk staff were friendly and accommodating. The amenities were bare bones. No frig in room, no comp breakfast or wine hour. The fitness center was a little lacking as well: small space and there were free-weights, but no benches on which to use them. The water pressure in the shower was very weak. It was like trying to shower with a toy squirt gun. Check-in could have been a bit smoother: we arrived around noon, so we had previously requested an early check-in (normal check-in is 3:00 PM and this is not explicitly stated until you complete your booking). We were told over the phone early check-in would not be possible. Once we arrived, we went to the hotel anyway to see if we could store our bags. It turned out we were able to check in early, so I'm not sure why were initially told that early check-in was not possible. Service at the restaurant was poor. We went for lunch after checking in. I ordered a drink after we were seated and I did not receive it until after we were finished eating and had received the check. There was some kind of problem with their taps. They were apologetic and did provide the drink for free since it took so long, which was nice.
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9.7review from
I liked the location and apparence about buiding, is a Tresaure of tourism in America. Bravo!
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9.7review from
Perfect location for us. We loved the gracefully aged quality. The room was home like!!
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9.1review from
close to the capitol and meeting locations small rooms
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7.1review from
Location, the staff is friendly Draft from windows (they are not sealed),the bathroom is cold (no heating lamp there), the heating blows air straight to bed (not comfortable at all especially after taking a bath) no coffee maker in the room, and no hot drinking water in the lobby after 11 am.
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7.1review from
The room was small but the bed and room were clean and comfortable. The desk staff were friendly and accommodating. Restaurant staff were poor. I sat for 10 minutes at the restaurant outside on the patio. Several waiters came by. No one would wait on me and it wasnt busy. I left.
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7.1review from
•comfortable bed. •great staff •great location •hard to regulate room temperature.. •no full length mirror .small window with no view (brick wall literally) •small room.
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7.4review from
Great walking distance to all. The rooms were a bit small.
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6.8review from
The check in procedure was extremely slow and there is nothing more irritating than waiting forever just to get a key, especially when the room has already been booked and paid. I booked 2 rooms, but they only had me reserved for one room. Instead of fixing the problem for me or believing me that I really had booked and paid for 2 rooms on kayak, they had me and my parents stand around for about 20min while they searched through the computer looking for the reservation. Finally, they were able to find my kayak reservation, which did in fact include 2 rooms.
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7.1review from
Easy walk from Metro (Union Station stop) Affordable compared to other hotels in the area. Very nice/comfy bedding. Good for business and walking distance to capital and senate office buildings. If you have a conference at the Hyatt and need a more affordable option this is it. Ask for upper floor room as noise from the Dubliner sometimes drifts upward. Room sevice was good -- and affordable by room service standards. Typical older hotel in the city -- if you want an updated, modern place, this is not it.
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6.5review from
Close to Union station. Close to bus stops NO Microwave; No small fridge
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6.5review from
The hotel itself was pleasant despite being under repair such as an out-of-service elevator and an out-of-service ice machine. When I checked out, they tried to charge me for six nights when I had stayed five. When I pointed this out, there was no apology. Mistakes can be made, but overcharging by hundreds of dollars is a very big mistake and deserves some serious groveling. I waited about five minutes for them to correct this, but they couldn't even get logged into the computer. I told them I'd be in the breakfast room and to bring me the corrected receipt. After half an hour, there was still no corrected bill. I went back to the desk to ask about it. This time I got a mumbled "I'm sorry," but I wasn't sure if it was for overcharging or for taking so long. It seems they overcharged everyone in the hotel, and I was just the first to notice. They were sorting out the mess. Besides a serious apology, you'd think they'd be thankful to me for alerting them to a massive problem before they had a lobby full of irate guests. You might think they would at least offer to pay for my breakfast while had to wait so long, if not offering a free night. I got nothing but a long wait. I eventually got my corrected receipt and ran and caught my train to the airport by just one minute.
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6.2review from
The location, the historic building and furnishings, and the connected Irish Pub in the building. Fantastic location! The amenities were bare bones. No frig in room, no comp breakfast or wine hour. Only one set of small bathroom toiletries. Room was dusty. Only one elevator working (under construction). Could offer coffee or iced tea or lemonade in lobby.
