JW Marriott Washington, DC

Reviews

Pros

"Excellent location and property." (in 201 reviews)

"The bed was great!" (in 13 reviews)

"Great hotel and great location." (in 56 reviews)

Cons

"Double beds seemed smaller than standard." (in 6 reviews)

"NO FREE WI-FI." (in 9 reviews)

"WiFi not free!" (in 13 reviews)

Show reviews that mention

+

Excellent

Nov 2018

9.1

The rooms were incredibly well appointed, decorated. Modern, sleek, and comfortable, including the halls that lead to the room. I stayed 9th floor.

The construction impacted the ease of navigating the main lobby floor. Also, i was not instructed on how to use the elevator system when i checked in, which confused me and delayed my movement toward my room.
Okay

Aug 2017

6.0

We likes the decor and the cleanliness of the hotel. The hotel was in a good location for sightseeing.

Housekeeping forgot to clean our room in the morning so we had to call and ask that they come at night when we were out to dinner. The pillows were also really too soft without much support. And we didn't realize until we got there that the overnight parking fee was $59 per night....kind of a lot when you gross everything up we might have been better off at another hotel location with less expensive parking! Once you are there though you are stuck with it. Ugh. Next time.
Excellent

Jul 2017

9.1

The Bellhops were amazing! So helpful and polite!!!
Excellent

Apr 2017

10.0

Staff was fantastic!

The staff at the hotel went out of their way to please us. In particular: Mr. Herb Wright greeted us daily with his million dollar smile and was always ready to be of assistance. Mekdes Pierce, Nathan and Limlin worked so hard each day in the lounge for breakfast and appetizers/dinner. They were so kind no matter how busy they were.

Absolutely not one thing. It was an outstanding hotel.
Okay

Apr 2017

6.0

Meh

Location

They offered to an upgraded room with a view for more $ Room had no view. AC broke , took 1 full day and multiple sells to get it repaired.
Excellent

Apr 2017

10.0

Wonderful, Wonderful, Wonderful!!!

This is such a grand hotel. We spent 4 wonderful days here, great staff, exceptionally clean rooms and great views.
Okay

Jun 2016

4.5

Disappointed

Location Maids

Front desk staff on more than one occasion Very small rooms
Good

Jun 2016

7.7

Bicycle stolen from lobby

I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
Excellent

Nov 2015

10.0

Customer service

The sofa sleepers
Excellent

May 2015

8.8

Very Good

Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.

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