The rooms were incredibly well appointed, decorated. Modern, sleek, and comfortable, including the halls that lead to the room. I stayed 9th floor.
The construction impacted the ease of navigating the main lobby floor. Also, i was not instructed on how to use the elevator system when i checked in, which confused me and delayed my movement toward my room.
We likes the decor and the cleanliness of the hotel. The hotel was in a good location for sightseeing.
Housekeeping forgot to clean our room in the morning so we had to call and ask that they come at night when we were out to dinner. The pillows were also really too soft without much support. And we didn't realize until we got there that the overnight parking fee was $59 per night....kind of a lot when you gross everything up we might have been better off at another hotel location with less expensive parking! Once you are there though you are stuck with it. Ugh. Next time.
The Bellhops were amazing! So helpful and polite!!!
Staff was fantastic!
The staff at the hotel went out of their way to please us. In particular: Mr. Herb Wright greeted us daily with his million dollar smile and was always ready to be of assistance. Mekdes Pierce, Nathan and Limlin worked so hard each day in the lounge for breakfast and appetizers/dinner. They were so kind no matter how busy they were.
Absolutely not one thing. It was an outstanding hotel.
They offered to an upgraded room with a view for more $ Room had no view. AC broke , took 1 full day and multiple sells to get it repaired.
Wonderful, Wonderful, Wonderful!!!
This is such a grand hotel. We spent 4 wonderful days here, great staff, exceptionally clean rooms and great views.
Front desk staff on more than one occasion Very small rooms
Bicycle stolen from lobby
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
The sofa sleepers
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
Experience luxury and sophistication in the heart of downtown at JW Marriott Washington, DC. Perfectly located on Pennsylvania Avenue near the White House, our impeccable hotel places you close to all our capital city offers. Step outside our doors for an easy stroll to the National Mall to tour memorials and historic monuments, visit the International Spy Museum or explore the many branches of the Smithsonian Institute. Within our hotel, you'll discover graciously designed rooms, many with views of the city, flavorful dining in our popular restaurants, a 24-hour fitness center that lets you workout on your schedule and an experienced hotel team ready to assist with whatever you require. If an event brings you to our Washington, DC hotel, you'll find all of our modern venues offer comprehensive technology and a range of services to ensure all of your functions are an impressive success. No matter what brings you here, we look forward to welcoming you to our downtown Washington, DC hotel.
Based on 3,539 reviews
Value for money
Policies vary by room type and provider.