All great except we got the wrong room, plus slow valet
Excellent service for the most part. Loved the gym, great space for different types of workouts. Room was VERY well appointed. The rain shower head was great. It all had a very upscale swank look and feel to the place. Overall, I would definitely stay here again, the pros outweighed the cons.
Getting the car back into the valet every night took some time. Also, we had reserved a city view room. We ended up with a room facing to the interior of the hotel. We got there so late at night and had to just put the kids to bed, that it wasn't worth the hassle of packing up and moving to a new room. Would have been nice. But they gave me 2,000 SPG points for the mistake.
The location of this hotel was nice, but other than that, I was not impressed.
Walls are paper thin. Heard everything in the room next-door constantly. The amenities left a lot to be desired. Staff was slow to respond.
Great location - very nice and clean.
Nice hotel for overnight stay
1) clean bathroom 2) bath tub doesn't clog when you take a shower; commendable on this part. 3) bed was very comfortable.
1) Accepts pets; this should be flagged prior to booking. There should be an option for customers to select non-pet room esp if one has allergies. 2) Business practice of asking for advance credit card signature. 3) WIFI and use of business center equipment are not standard amenities and customer pays i.e. cost of WIFI is based on GB of data.
I think I got bit... there was something biting
Everything exceeded my expectations. The room was clean and the bed was super comfortable. Loved the rainfall shower.
The valet fee is overpriced. We were unable to get into our room because our lock needed to be charged. This was an inconvenience.
Good downtown location!
Within walking distance of tourist sites and great restaurants. Comfortable beds! Hotel bar had great happy hour and the bartender made the perfect old fashioned with love.
Attentiveness was wonderful
Everyone was very helpful & attentive!
The staff (including management) did not respond adequately to their system being down during check in. Problems like that are expected but management did not issue an apology to all guests waiting in line for 30+ minutes and did not show the urgency to find an alternate way to check in all the guests affected by the hotel's system outage.
Valet parking was extremely slow and expensive
no self-parking. valet parking only. when I tried to do valet parking, they didn't allow me to do it.
The Westin Washington, D.C. City Center puts you in the heart of bustling downtown. Enjoy easy access on foot or via Metro to restaurants, shops, corporate offices, government agencies, and popular destinations such as the National Mall and the Walter E. Washington Convention Center. Feel your best with our state-of-the-art WestinWORKOUT® Fitness Studio and pampering in-room spa menu. Stay productive at the 24-hour Business Center. Enjoy a healthy breakfast at 1400 North, inventive craft cocktails at Fringetree, or a stylish gathering in 20,000-square-feet of event space. With city or Atrium Lobby views, our 410 modern rooms—including 15 suites—offer thoughtful comforts such as plasma flat screen TVs, High Speed Internet Access, and spacious work areas. Enjoy refreshing sleep in our Heavenly® Bed and pamper yourself in the Heavenly® Bath with rainforest shower.
Based on 2,079 reviews
Value for money
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