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It was in the location I needed to stay. There were many night time disturbances. Smokers outside our window all night. Drunk guests blaring music in hall. Police showed up at 4am due to drunk guests. Never anything from desk to move to different room or refund due to NO sleep.
Booked for two days - only stayed one. They wouldnt give me a rebate for the one day. They said it was YOUR policy
The staff from the front desk to the lady who earned up my food at breakfast. Wonderful for going above and beyond.
It met my expectations for a 2 1/2 star hotel No
Clean, everything in repair nothing
Easy to purchase water and coffee available at breakfast Room smelled mildewy
Loved the continental breakfast. Great selection and the pancakes were absolutely tasty. The staff was also very helpful and friendly and kept the area clean even with a lot of breakfast traffic. The pool was nice and warm but a bit stuffy and full of a bit of a rowdy alcohol crowd at times.
Rooms on the first floor where dark. No accessibility suites.
Very clean, nice amenities, great breakfast (especially the cinnamon rolls) No
The staff stands out above all, each and everyone of them were friendly helpful and effective to all my needs. From referring great nearby places to eat to extending my stay over the phone. They shine in my eyes Alittle loud in the hall ways, I believe it was kids at times but also maid service staff banter was alittle imposing. Definitely not sound proof but some of it could be controlled alittle better by addressing the maid and maintenence staff
When we checked in they only had kings beds available & we have 2 little kids so they upgraded us for free to a suite! In the morning then entire staff was very friendly & went above and beyond -giving our kids stickers, fruit snacks & making french toast
Mattresses and bedding are very comfortable. Hotel was clean. Staff were very nice - all of them and we were there a long time. Everything worked. The rooms were dark - great for sleeping but had great lighting options. Highly recommend. The only negative thing I can say is that their shampoo and toiletries are very difficult to get out of the bottles. They waste a lot because the plastic the bottles are made of is so hard you cannot squeeze the product out. Products were meh.
I stayed 5 days waiting for my new apt to be ready. Room was roomy and very clean, WIFI worked great, Beds were comfortable, very nice staff, there was a little store area where you could buy various snacks, ice creams and things to drink. Lots of towels, and the maid service slid a paper under door stating I denied service which I did. Free breakfast although I didn't eat anything. Room A/C didn't get cold, room smelled weird, No microwave, Tiny TV, very thin walls,
Room was spacious and clean, and in-room (bathroom) jacuzzi was pretty nice; free drinks, snacks, and breakfast included; more snacks and other things available for purchase in the lobby; staff was very friendly Pool was crowded, especially with kids, breakfast ended a little early; it would've been nice if the jacuzzi were a little bigger (but that's because there were two of us)
The complimentary bar and food was an unexpected surprise!
The hotel is very nice with quality decor and updated rooms. The pool facilities were great, very clean. We were only 10 minutes away from Great Lakes Crossing Mall and a Rainforest Cafe. the only thing I would change is the mattresses. The beds were not comfortable at all. I know you don't get the best of everything, but with the upgraded quality of everything else, I expected the beds to be of equal quality. I tossed and turned all night trying to get comfortable.
Breakfast Clean Rooms WiFi Friendly Staff The staff working at checkin was clearly annoyed with us. The girl training was polite and friendly, however her trainer could use a refresher on smiling and patience. Hospitality isn't for everyone. Smile and breathe it goes a long way.
Most attentive front desk check in guy. Had a great report with all the guests and knew many by first name. Starts you off on the right foot. He is very valuable to the property. Rooms were very nice, pillows perfect, mattress newer. Makes me want to stay at a Quality Inn again. Crappy internet service. I was in a room on the end so did that have anything to do with it? Kept dropping my connection which made me have to keep reloading emails.
Was called at 2pm asking if I was ever to check out. Apparently I had left my do not disturb sign on the door and the manager was concerned about disturbing me. I had left at 7:30am. Very considerate and classy move. Great breakfast as well. Absolutely nothing.
Beds and pillows were very comfortable Breakfast ended a little early for a family on vacation 9am
My family enjoyed it. Nothing.
The pool was clean and well-kept. The breakfast in the morning had lots of options even for picky kids. Room was not totally clean. Stains on carpet and couch, and there was garbage on the floor of the bathroom. The light for one of the beds wasn't working, and the temperature was inconsistent. Finally turned it up to 80 and even then it was occasionally cold.
Rooms very nice Not enough staff to check in. Same staff checking in that were getting drinks for others at side bar so those people waited too.
Clean, Friendly staff. Good location
kayac change policy stinks. THE LEAD TIME IS EXCESSIVE.I will use a different service next time.The Radisson was fine.
Big bathroom. Double beds were nice. Room wasn't very clean. Carpet needs an update. Bed was not very comfortable. No mini fridge. Ceiling was stained in multiple areas. Some power outlets didn't work. Could hear the people next to me no matter how loud they were being. Breakfast was not included and if it was, front desk never told me. Reserved only for the reason of a gaming tournament being held here.
the staff were excellent, professional, and friendly. Check-in was easy and fast as well as check-out. Spacious room and great location with variety of restaurants in walking distance. Fresh coffee available anytime of day. Everything was great.
Beautiful physical plant that is well maintained The most uncomfortable pillows of all time. Must have been filled with sand! Room too hot with no way to cool. Sink drain was inoperative. Some rooms are miles from the elevator.
bar they sent us a text for early check-in and scenic view request and i responded then later text came back denied on both requests. Also informed them it was our 25th anniversary and they said they are aware of it. Went to the bar for drinks and struck up a conversation with mgr and he asked for our room # for an anniversary surprise. Needless to say we never got anything delivered to us and upon checkout, the lady dandy even seem to care when i told her. Just another overpriced hotel in a nice location!
Quiet, clean, spacious. Staff is friendly and helpful. Pool area and hot tub are nice. Great location. Pool could be 2 degrees warmer. Mattress was feeling a little old and springy.
Everything was perfect! No complaints! From start to finish, just perfect
VERY friendly staff. The night clerk Jonathan was wonderful on the phone and very pleasant when we arrived. Although the noise didn't last long, you could hear anyone in the hall when they went by talking. Price didn't include breakfast unless you paid extra.
The friendly approach of your staff in all our question, the perfect organization and the very great support gave to my wife to support her for transport from Hotel to the main city and viceversa. We were very satisfied. We would like to suggest to you to have more adapter for the International power standard at disposal in the receiption.
Everything was great! The bathroom was a little too close together and the beds were a little hard, but the pillows almost made up for it!
This is a great place to stay
Very friendly reception,good clean rooms.Staff very helpfull,food adequate but not great. Location good
Excellent choice for my stay No free wifi
Bed and shower Very noisey and new locks being insralled
The facility had a lot of nice amenities. One day there wasn't a towel picked up of the floor after cleaning. The plastic cover for the thermostat was broken, it didn't affect the performance of the heater but it didn't look Hilton. One of the sofa cushions had a slight stain on it, nothing major, I turned it over.
Everything Too nice of a hotel to have little kids running and yelling, this as i was checking out.
The feather pillows the sauna wasn't working and the T.V. in the living area wasn't working.
They accommodated my early check-in request. Room was spacious and clean. I hung my breakfast order for the morning on my door per the instructions on the order sheet. It was never picked up and my food was not delivered in the morning. I found this to be very unprofessional.
Good location for me. Nice looking room I was there for 4 nights The first night the heater went out The second day my shower faucet fell off and hit my foot and I couldn't finish my shower 3rd day I took my face towel off the towel rack and it just fell off the wall I told front desk and it wasn't fix the next two days.
Staff was very helpful. Room was clean but some issues with fridge not being very cold and kitchenette cabinet doors closing (were not aligned properly). Beds were very comfortable. Surroundings were quiet and hotel was very peaceful.
Nice pool! Hotel needs uplift, have a rundown appearance like peeling wall paper, grungy carpets, etc.
environment and location is pretty good price is a little bit high
The free breakfast offering was great. The three bar drinks per person for each day along with the snacks were also a nice way to welcome the guests. The rooms and hotel were very clean. The staff was very friendly and helpful. Good value. Close to Detroit and very convienent. Nothing. Pool could be larger, but not bad.
Wonderful facility, beautiful room, comfortable beds n/a
Hotel design, location, breakfast included, ample parking Not very clean Carpet in the room was dirty Bathroom door would not lock Elevators were dirty, carpets stained in multiple areas of common use
Not much.... See above
Pleasant and accommodating staff. Always present and not hard to find.
first rate attenetion from the moment you arrive
Great hotel, beautifully maintained.
Went to dinner at Flemings in Birmingham. Had a wonderful breakfast at The Townsend. Great waiter.Used the excercise room. Wonderful room . Great service!!! Walked around Birmingham. Awesome 32ndanniversary treat.
The refined elegance.
The full kitchen, private bedroom, friendly staff, big bathroom Sounds carried from the other rooms
We were very impressed with the staff, our room, the complimentary breakfast!
I liked the little store. I didn't buy anything but it was nice to know if I had forgotten anythin I could just buy it downstairs. The picture online showed a much larger room and mine was a little cramped.
The smell of the room. There was a cockroach in the bathroom!
Very clean, Staff very welcoming. Highly recommenced
My wife and I booked room online for a grad party. After long drive, got in late, room was ready and accommodations were good. Parking lot was well lit and looked reasonably well maintained. Breakfast was good as well. Overall a good value. What I didn't realize until later, however, was that a local relative had dropped off a hospitality basket ahead of time and, though it was placed in our room, a travel baseball team who was also staying there had requested changing rooms to keep them all together, and when they reassigned our room, they didn't move the basket. We eventually got it, but the kids had gotten to it first. While the front desk staff was extremely apologetic, the oversight was just unfortunate and disappointing.
I liked the location as it was close to the meeting I had to go to. The front desk staff was not very welcoming or friendly. I had to dig for information regarding local eatery. when I realized I had to walk alone and across the street, I asked about the vending machine and after walking downstairs and down the hall, I noticed there was some snacks and drinks right next to the front desk?!! The staff could have told me or offered that information. the next day, the front staff again was helpful but I felt i had to "pull teeth" to get information.
Efficient, clean, orderly. Sleep Number beds and on-site restaurants Poor cell phone service in room. Could not get bars at all.
I liked the front desk staff, very kind and accommodating Our first room reeked of cigarettes, while all the rooms have no smoking signs on them. The staff changed our room quickly and easily. However, There was no hot water when we arrived in our room. I addressed it with the front desk the following morning and the woman I spoke with was unable to give any discounts because she was not a manager and was not able to help us at that time and wasn't sure if we'd get some money back for the inconvenience.
Ended up staying here for longer than planned while my home was gettting renivated. Nice location on Woodward Ave just south of Long Lake road. Less than five minutes to I-75, under ten minutes to both downtown Birmingham with great dining and business districts of Troy. Staff was friendly, did not have any negative experiences like other reviewers noted. Clean facilities but clearly showing their age. Place could use a renovation
Clean rooms, nice location I did not have hot water in room 4 out of 7 days. The staff told me it was fixed. I woke up at 4:30 am on departure day and showered with cold water. I needed to catch a flight so didn't have much options.
Coffee shop was solid. Quiet. For location, a good value if you're destinations are Birmingham/Bloomfield. Needs renovation. No bar. No dinner. Sleep number equipment and TV remote only marginally functional.
well, i just basically needed a room to sleep, we were visiting family, but it is a very nice hotel. the bed was kind of hard, it said it was adjustable, but every way i turned it, it was thew same.
Rewards members get free wifi. Short drive to convention center, restaurants close by. Breakfast was tasty, decent beer selection. Was some hair in shower. That grossed me out.
The hotel was decorated nicely. It was very clean and the staff were friendly and helpful. It is walking distance from restaurants, movies, bowling alley, arcade. No problems at all.
The atmosphere was beautiful and very relaxing. Room made me feel very welcome. Staff was very wonderful and pleasing. Ice bucket was full of trash and snotty tissue. The coffee cup lids had been used previously and needed replaced. Creamer curdled in coffee. Housekeeper needs to be aware of this! Lots of kids roaming the hotel was uncalled for! But other than that I loved the hotel
The renovated rooms were very nice and luxurious. The hotel is under construction which makes it very unappealing in the common areas . The breakfast buffet was very disappointing. There were no individual tables; you had to share with other guests while eating your breakfast. The breakfast food was unsatisfactory.
location, and the breakfast was wonderful! The room had a terrible odor. Would not return until renovations are done.