Pros (+) It was conscientious to get to and the indoor pool kept my son and his friend occupied. Not a bad place for a quick stop over.
Cons (-) It was just a little dated, nothing specifically bad.
3 stars
Best Western Plus Waterville Grand Hotel
Photos of Best Western Plus Waterville Grand Hotel
Overview
Choose this hotel in Waterville, offering full-service accommodations and a location near Cianbro, New Balance and Colby College. The comfortable and well-appointed rooms at this luxurious yet affordable Maine hotel offer cable or satellite television with in-room movies, desk, high-speed Internet access, microwave, refrigerator, room service and much more. Wake up each morning to our complimentary delicious breakfast special in O'Brien's Restaurant, providing the perfect fuel for your day. Relax and unwind in our indoor heated pool or grab a bite to eat or a drink at O'Brien's Irish Restaurant and Pub, located on the premises. Additionally, this pet-friendly Maine hotel offers an exercise facility, guest laundry, 24-hour business center, free parking, 24-hour front desk and much more. Planning a banquet, corporate event, wedding, meeting, class reunion or shower? This Waterville hotel also offers meeting space, accommodating up to 350 guests and catering services. In town to visit students or faculty at one of the area's many universities? A stay at this Central Maine hotel ensures that you won't have to drive far to reach Colby College, Unity College and Thomas College. Those traveling on business will be pleased to know that Sappi Fine Paper, Cianbro, New Balance Shoes and Inland Hospital are all just a short drive away. Located directly off of Interstate 95, you'll also be able to easily visit many more of the area's charming attractions, including the Augusta St. Capitol, Belgrade Lakes, Unity Raceway, Natanis Golf Course, Skowhegan State Fair, Boothbay Harbor, the Colby College Museum of Art and Poulin Auctions. With Bangor International Airport just 55 miles away, getting here and heading back home is a breeze, too.
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Amenities at Best Western Plus Waterville Grand Hotel
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Adapted bath
- Lowered sink
- Toilet with grab rails
- Upper floors accessible by elevator
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- Conference rooms
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Shampoo
- Heating
- Body soap
- Air-conditioned
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Pool and spa
- Hot tub
- Indoor pool
- Sauna
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Things to do
- Fishing
- Golf
- Skiing
General
- Seating area
- Telephone
- Carpeted
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Outdoor
- Garden
Bedroom
- Alarm clock
Family friendly
- Kids meals
Fitness
- Fitness center
Reviews of Best Western Plus Waterville Grand Hotel
6.9
Okay
627 verified ratings
Wonderful
190
Very good
83
Good
91
Okay
52
Fair
79
Mediocre
50
Poor
82
Summary of reviews
Guests say
Guests appreciated the convenient location near the highway and local restaurants, but many reported issues with cleanliness, citing dirty rooms and odd smells in the corridors. Service was also a common complaint, with guests experiencing long wait times for food and unprofessional behavior from staff.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
7.2 out of 10
4 reviews
6.9 out of 10
2 reviews
All reviews
Pros (+) Location
Cons (-) The room was dirty when we arrived. It had been cleaned but not well. We never received cleaning service. When I called to the front desk they said housekeeping had left for the day. It was approximately 5:00 PM. They said they would send someone with fresh towels. When we returned at 9:00PM there were no towels left. We had to go to the front desk to pick some up. The service in the restaurant wa...
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Pros (+) Hotel was very clean
Cons (-) We were several times getting stuck in the bathroom Unable to open the door Very small bathrooms
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best features of the hotel?
Guests have praised the comfy beds, friendly staff, and great breakfast options. The hotel also offers a pub/restaurant, a fitness center, and a pool for guests to enjoy.
Is the hotel suitable for families?
Yes, the hotel offers kids meals and a family-friendly environment. Additionally, the spacious rooms and indoor pool make it a great choice for families.
What are the common concerns about the hotel?
Some guests have mentioned uncomfortable beds, cleanliness issues, and the presence of smoking rooms. Additionally, there were concerns about the behavior of some staff members.
What can guests expect from the hotel's dining options?
The hotel features a pub/restaurant with a pleasant atmosphere and accommodating staff. Guests have enjoyed the full sit-down breakfast with multiple options and good service.
Is the hotel pet-friendly?
Yes, the hotel is pet-friendly, and guests have appreciated this feature. However, some guests have noted that there can be loud hallway activity and that the food quality may vary.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Interstate
Some guests mentioned that rooms on the upper floors facing the interstate can be a bit noisy, so consider requesting a room away from this area for a quieter stay.
Check Room Amenities
Before booking, ensure that the room amenities meet your specific needs. Some guests reported issues such as uncomfortable beds, old furniture, and cleanliness concerns, so it's advisable to check the room features thoroughly.
Consider Nearby Dining Options
While the hotel has a restaurant, some guests found the pub/restaurant understaffed during peak times. It might be worth exploring nearby dining options to avoid potential service delays.
Be Mindful of Seasonal Rates
If planning a visit in June, be prepared for potentially higher rates as it is considered the high season. Booking during the low season in January might offer more budget-friendly options.
Accessibility Features
If accessibility is a concern, ensure to request a room with specific features such as a walk-in shower, as some guests reported issues with mobility and room location.
Verify Power and Heating
In colder months, it may be beneficial to verify the status of power and heating at the hotel, as one guest encountered a situation where the hotel had no power.
Check for Smoking Rooms
If sensitive to smoke, it's important to confirm the room type, as a few guests mentioned the presence of smoking rooms, which could impact the overall experience.
Explore Nearby Attractions
The hotel's proximity to attractions such as Colby College Museum of Art and Waterville Opera House makes it convenient for guests interested in local cultural experiences.
Plan for Breakfast
While many guests praised the breakfast, a few mentioned issues with the voucher system and temperature control in the dining area. Planning for potential breakfast crowds and temperature variations could enhance the dining experience.
Consider Parking
The hotel offers free parking, which is convenient for guests with vehicles. However, it's advisable to check for availability during peak times or events in the area.
Location
375 Main Street, Waterville, ME 04901-4924
What's nearby
- Colby College Museum of Art1.1 mi
- Colby College1.1 mi
- Waterville Opera House1.6 mi
- Redington Museum1.6 mi
- Universalist-Unitarian Church1.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Plus Waterville Grand Hotel
Low season | December |
|---|---|
High season | September |
Average price (weeknight) | $151 |
Average price (weekend night) | $163 |
When to book a room at Best Western Plus Waterville Grand Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.3 |
|---|---|
Distance to city center | 1.3 mi |
Nearest Airport | Augusta |
Distance to airport | 18.9 mi |