Waterville Hotels

Location

The room was dirty when we arrived. It had been cleaned but not well. We never received cleaning service. When I called to the front desk they said housekeeping had left for the day. It was approximately 5:00 PM. They said they would send someone with fresh towels. When we returned at 9:00PM there were no towels left. We had to go to the front desk to pick some up. The service in the restaurant was terrible. One waitperson and they couldn't keep up. We waited 20 minutes for menus. Day two was better in terms of service but the waitress decided that the yogurt I ordered should be embellished with blueberries. I am allergic to blueberries. Had to send it back.

Hotel was very clean

We were several times getting stuck in the bathroom Unable to open the door Very small bathrooms

The kids loved the breakfast buffet

The room had a strong odor

we enjoyed the pool ,the room was very comfortable, very clean, great coffee

that breakfast ended at 10 we went to get breakfast at 10:30 and it was over

Windows that open, a rarity nowadays. Pillows and bedding were good. Same throws on the bottoms of the beds as there were several years ago (old?)

Not being able to stay on the upper floor which had a balcony. We were relegated to a "pet room" because of our dogs.

spacious room, good breakfast

noisy refridge

Price was reasonable.

One garbage container was not emptied prior to check in. Housekeeping attempted to come by once in a 4-day stay.

the flowers were very pretty.

The door stuck, the toilet ran off and on all night and the whole toilet moved when you sat on it. Not many channels on the tv and list not accurate. The fridge did not get cold enough. Had bucket for ice but no ice machine. There was NO SMOKE ALARMS in the room. Whole motel needs to be upgraded. We will not stay here again!