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Staff was as helpful as they could be based on the buildings poor condition. Good location, easy to get to and close to lake and park. I had booked a room with two queens. They gave us a room with one king and sleeper sofa. The sofa had an odor that was enough to make you sick. Clerk gave us another room that someone else was in. Third room was bigger than first but still only had on king bed and sofa sleeper. At least it didn’t have a bad odor, but it didn’t have any sheets. Called down to get them but the only staff person was checking in people and no one could bring it up so again had to go down the very slow elevator to get it. Staff was very sorry for issues and stated the hotel had been sold and was going to be remodeled and would be better the next time we stayed. Told him there wasn’t going to be a next time. Breakfast was good except for the sponge eggs. They looked like a yellow sponge. You know what they say, if it looks like a sponge, tastes like a sponge, and is full of water like a sponge then it’s a sponge. I think they could have used them to clean the metal in the elevator with and it would look good as new. Just some advice to new owners.
Updated, clean, convenient, nice staff, better than usual complimentary breakfast, safe clean area, security measures are tight. Overall I got much more than I expected.
Location of Great City Lake Charles, surroundings, and food choices Hotel had mold in the "shower", elevators service was extremely slow/rough, my Hotel card key failed twice, TV would not work properly although Hotel Clerk did assist with getting it to work. I would not recommend or consider this Hotel to anyone.
Staff was very friendly! Should have been told at booking that they were remodeling
Very nice place. Great location! Friendly staff.
I didnt like anything. I stayed in the executive suite..Construction was going on in some of the other rooms. When I entered the room, there were cob webs in the window, dead bugs throughout the room. In the fridge there were several boxes of frozen lunches that looked like they had been in there for years. The boxes were suppose to be red but were now pink. The bathroom light flickers for 4-5 times before it came on. The air only cools the room and not the sitting area.
I like the location I didn't like the coffee pot full of mold, the green water that filled up the jacuzzi tub, the sink didn't work and I was charged $109 by booking through Kayak but the check in desk was telling people $89 over the phone. What I received I would have expected at a $50 a night motel.
The receptionist was smoking hot and very nice to my daughter the hotel allowed my family to sit in the lobby until I was able to return in the afternoon from work. The ac filter was so dirty the room stayed warm. I washed it out to try to cool the room. The pool lift chair did not work and no back up generator for when they lost power. tge hotel in under renovations at this time
The room itself was relatively clean. The bed was comfortable. The breakfast in the morning was way below par. The staff did not seem helpful at all. The motel outside the room needs cleaning, including power washing all the walks. I somehow had gained the impression the room had more than just a refrigerator; it didn't.
Clean and modern My door wss hard to open because it looked like someone had tried to kick in before.
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I liked that it wasn't to packed and it had the basic needs and was located near the casinos and restaurants. I didn't like the staff wrote the debit card number down on the receipt that would be my only complaint.
The rooms were clean and the beds were comfortable. Hotel not well managed and not customer friendly. Due to a late check in I kindly asked for an extended checkout to 12:00pm but was denied. Breakfast was a joke with no waffle mix and danishes were all gone.. only 2 old donuts left.
Real convenient short distance to interstate, restaurants, and to the event we attended. It was a little tricky making a left turn out of the parking lot.
Just about everthing about it Missed the comp. breakfast, hours were too short
Nothing. It definitely did not live up to the reviews are rating. The room was dirty, the auxiliary lock was broken. The bathroom door, when opening, came within one inch of the toilet. The dresser's top drawer was held closed by a USED McDonald' hamburger bag !
Location, it is only 2 miles from where I had to be I did not like their complimentary breakfast. It was just that. They could perk it up some more. Have more of a selection.
Room booked was avaiable
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I was upgraded to a jacuzzi king because I was booked into a smoking room and wanted a non smoking room. The staff was very helpful. The hotel is fairly new and not worn down. For a 2 star it's a top notch one. I missed the free breakfast and I was not told about it. No big problem for me. I just had a coffee. Which was still available.
Decent price, clean enough. Continental breakfast was bare compared to other places I've stayed.
Ice machine and WIFI worked. This place is pretty ruff. I wouldn't feel safe bringing kids here. Everything is dated (old TV, bathroom is 70's lime green w/ water damaged ceiling). Bar was closed down but it might have been a blessing in disguise because you would probably get shanked if you hung out with the occupants of this establishment.
Dirty bugs in bed moldy ac smelled of smoke in non smoking room