Pros (+) Nothing
Cons (-) Check in, luggage car, parking, elevator, heat and A\C, bed, windows, check out shuttle
3 stars
Sternwheeler Hotel and Conference Centre
Photos of Sternwheeler Hotel and Conference Centre
Overview
A riverfront location gym restaurant expansive meeting and event space and free WiFi ensure a seamless stay for business and leisure guests at Sternwheeler Hotel and Conference Centre Trademark by Wyndham. Located off YT-2 six kilometers from Erik Nielsen Whitehorse International Airport -YXY reachable via a free shuttle the non-smoking pet-friendly hotel is close to Miles Canyon and the Whitehorse Fish Ladder and Hatchery. Spot moose in Yukon Wildlife Preserve visit the MacBride Museum of Yukon History or hike to stunning Emerald Lake.
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Amenities at Sternwheeler Hotel and Conference Centre
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Coffee machine
- Coffee shop
- Free parking
- Business center
- Flat-screen TV
- Cable or satellite TV
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Coffee shop
- Vending machine (snacks)
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- No smoking
- Designated smoking area
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- 24hr front desk
Parking and transportation
- Airport shuttle
- Free parking
- Private parking
Bathroom
- Hairdryer
- Toilet
- Private bathroom
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Family rooms
- Telephone
- Storage available
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Beauty salon
Pool and spa
- Hot tub
Bedroom
- Alarm clock
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Sternwheeler Hotel and Conference Centre
7.5
Good
326 verified ratings
Wonderful
40
Very good
55
Good
82
Okay
38
Fair
38
Mediocre
27
Poor
46
Summary of reviews
Guests say
Guests appreciated the great location and friendly service at the hotel, highlighting its cleanliness and comfort. However, many reviews pointed out issues such as hard beds, unreliable wifi, and concerns about parking and safety in the area. Overall, while the hotel has its strengths, there are significant areas for improvement.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
6.8 out of 10
3 reviews
All reviews
Pros (+) Westmark is conveniently located in Whitehorse and has early hours for breakfast. Nice beds and linen, carpeted room. Warning sign about running too many high power appliances.
Cons (-) The room on one side had a young family that were noisy though they didn't stay up too late. Also got to smell the diapers, baby powder and milk. On the other side, the man spent several minutes clearing his throat every minute. Blowing his nose in the morning sounded like he was in my room. Hair missed by cleaners in sink. Sound wise, not much different than lower priced facilities in Whitehorse.
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Pros (+) Clean, comfort , I would stay again!
Cons (-) Small fridge and small microwave in room would be handy
Pros (+) This hotel is perfectly fine. It's not a fancy place, but it's clean and has a restaurant and bar. The entire staff was very friendly and helpful. It is within walking distance to a lot of interesting places, including the river walk which is really cool.
Cons (-) If you are driving here, and don't arrive early, finding a non metered parking spot is a chore. The hotel lot is very small. The meters start at 9:00, so if you sleep in, you're probably going to get a ticket.
Pros (+) The staff was nice and I do like the central location.
Cons (-) The wifi only worked in the hallway. The beds were rock hard - used our camping sleeping pads to help make it softer.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a free airport shuttle, a hot tub, and a beauty salon, providing guests with convenient transportation, relaxation, and on-site beauty services.
Is parking available at the hotel?
Yes, the hotel offers free parking, although some guests have mentioned limited parking availability.
How is the food quality at the hotel?
Guests have praised the great restaurant food and the bar staff's friendliness, although some have mentioned a limited breakfast selection and cold buffet items.
How is the cleanliness of the hotel?
While many guests have appreciated the clean rooms and facilities, some have expressed concerns about the hotel being poorly maintained, poorly cleaned, and undergoing renovations.
What can guests expect from the customer service at the hotel?
Guests can expect polite and friendly staff, with some mentioning the helpfulness of the check-in staff and the accommodating nature of the hotel's pet policy.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Facing Away from the Street
Rooms facing the street can be noisy, so consider requesting a room in a quieter location if noise is a concern for you.
Consider the Renovated Rooms
Some guests mentioned that the renovated rooms were bright, clean, and comfortable. If available, consider opting for one of these rooms for a more updated experience.
Check for Wi-Fi Connectivity
While some guests experienced good Wi-Fi, others had inconsistent or no connectivity. It may be helpful to inquire about the Wi-Fi status before your stay.
Be Mindful of Parking
The hotel's parking situation was a concern for some guests, with limited availability and off-site parking. Consider exploring alternative parking options if needed.
Pet-Friendly Accommodation
The hotel is pet-friendly, but some guests noted that pet-friendly rooms were less desirable and incurred additional charges. If traveling with pets, it may be beneficial to clarify room arrangements and associated fees in advance.
Consider the Impact of Renovations
The hotel was undergoing renovations during some guests' stays, impacting amenities and overall experience. It's advisable to inquire about the current status of renovations and their potential impact on your stay.
Inquire About Room Cleaning Frequency
Several guests mentioned that their rooms were not cleaned regularly, with some reporting minimal cleaning during extended stays. It may be helpful to clarify the hotel's cleaning schedule and policies.
Check for Room Comfort
Some guests found the beds uncomfortable, and a few mentioned issues with room temperature and air conditioning. Consider confirming room comfort aspects before your stay.
Explore Nearby Attractions
The hotel's central location provides easy access to downtown and various attractions within walking distance. Take advantage of the convenient location to explore the nearby museums and cultural sites.
Consider Dining Options
While the hotel offers dining facilities, some guests noted limitations such as the absence of breakfast options and concerns about the quality of the buffet. It may be beneficial to explore nearby dining alternatives for a varied culinary experience.
Location
201 Wood Street, Whitehorse, YT Y1A 2E4
What's nearby
- MacBride Museum of Yukon History170 yd
- Old Log Church Museum349 yd
- S.S. Klondike National Historic Site0.6 mi
- Yukon Transportation Museum1.1 mi
- Yukon Beringia Interpretive Centre1.3 mi
- Whitehorse Fishway1.7 mi
- Yukon Arts Centre2.4 mi
- Copperbelt Railway & Mining Museum3.1 mi
- Miles Canyon4.2 mi
- Mount Sima7.6 mi
- Yukon Wildlife Preserve14.2 mi
- Ibex Mountain20.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sternwheeler Hotel and Conference Centre
Low season | November |
|---|---|
High season | September |
Average price (weeknight) | $211 |
Average price (weekend night) | $189 |
When to book a room at Sternwheeler Hotel and Conference Centre
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 6.8 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | Whitehorse |
Distance to airport | 0.9 mi |
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