Wonderful experience. Long distance travel is never easy but this flight was a treat. Flight crew was very attentive and friendly
We were delayed by 3 hours and the turbulence was rough, nothing younger control over
The flight was cancelled and they lost my luggage which now 5 days later I still don’t have. They gave me food vouchers that did not work so all in all terrible expy
The people were awesome, my only complaint is the lack of business lounges
Same as my Tulsa to Chicago flight, this one was quick and professional.
When I booked the ticket it said that it was ANA and once I paid it changed to air Canada.
Boarding was delayed 50 minutes. The flight going to Chicago was canceled, causing lots of problems and causing me to rebook and miss an event. I was traveling with a colleague, and he was unable to get on the same flight after 40 minutes on the phone, which meant I had to wait for him after my arrival. My flight down was delayed an hour before take off, had to sit on the plane, then 30 minutes after landing to get to a gate. No real food, only juice/ water offered for the 3.5 hours on the plane. Not a good experience.
Warning- Air Canada makes it almost impossible to get a refund if a flight is cancelled. My flight was cancelled due to a damaged plane. This airline then rebooked me for a later flight. I went on line and tried to navigate their site to rebook to another within my original itinerary and I had thought I had changed it the first time, but since their site is nothing like our sites here in the states, you had to closely look for the links to complete the process. Then came the other problem. Trying to get a $45 refund on check in baggage, that I had paid for one day in advance. I tried calling the airline's customer service. They stated they are unable to process refunds for this. They then referred me to an on line site. This site required you to answer a multitude of drop down questions that are not applicable to a simple flight cancelation. Then right when I think I am done, it asks for an "incident number". I then eventually fly into Vancouver BC International Airport and speak to 3 Air Canada employees. They then tell me they cannot refund me my check in bagge fee. Once again, they refer me to this ridiculous site . They then give me a code to list and tell me to use the airport code, plus the letters AC followed by the flight # to list as an incident #. I tried this and guess what, it failed. Kayak, if you're listening. Something is very ethically wrong with Air Canada's refund process, especially when one of their planes is damaged and a flight is canceled. I have flown for many years, every week for a long time period with many airlines. Please post this so the public can see this accurate assessment of their airline customer service failure.
There should be a visible sign of Air Canada, because I walked all around and I didn't notice where was the desk, I was in a rush for the time because it was very difficult for me to find the D gate.
All around an impressively bad experience. Canceled flights, delayed flights, unhelpful staff. An absolutely poor experience that I would think any company would be ashamed of. Canceled my original flight, rebooked on a flight that would miss the connection. Refused to book me on other available flights. Got into location late, location was under staffed. Couldn't find my bag for the overnight I was then forced to do. Would avoid at all costs flying again.
