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breakfast cushions on the bed didnt look clean
Inability to deal with two complaints about the room adequately or to compensate for these
The staff were excellent. The food was very good, beautifully presented with a high level of cleanliness and comfort. I could not fault it.
Friendly staff. Good food and excellent facilities.
comfortable room, pleasant staff, excellent breakfast, convenient location for town our booking had not registered on their system despite my e-mailed confirmation, however it was dealt with efficiently on our arrival;disappointed with the swimming pool which was more akin to a child's paddling pool for one
The day staff were excellent and made us feel very welcome. A lovely modern feel to the hotel and room facilaties were excellent. A very comfortable stay at a good discounted rate. Not enough car parking spaces. Night reception not available to answer for room service, physically went to reception no-one at the desk. Resturant - Not a lot of room in the buffet area.
The reception staff were excellent. The drinks were expensive at the bar - £10 for 3 tea's and a coffee.
Very good staff. Central location. Car Park
Your Hotel was very friendly, clean and your staff were very attentive. Bar was very busy at times, felt the staffing level at these times were a bit down, causing embarrasment to your staff who were doing their best to support your guests and keep the beer flowing
coffee & tea in your room for your use great as we arrived at 1am.
Its location for exploring Winchester is perfect. It is not the easiest place to find, we got it on the second time round the one way circuit! The place is warm and welcoming. There was a hint of shabiness about the place; the counterpaine was stained, the wallpaper in our room peeling in one corner, the shower hose only partially secured to the wall, basin hot tap dripping...
The garden was lovely, the room very comfortable and the staff very friendly. n/a
Good location Quite basic rooms
Free parking even though the car park was fairly small so there could be a problem at night.. The breakfast was fresh for a cooked buffet although limited to only one choice of eggs - fried. No nibblies (olives/peanuts etc) at the bar to accompany our wine although the bar girl did offer to go and ask the chef. The corridors were very creaky so we could hear all late night and early morning people.
helpful and friendly staff nothing
central location to explore Winchester nice layout and friendly Room was a bit chilly Car park was crazy
Central location Car parking
I liked teh friendly staff whow ere always willing to help plus particularly the on site parking which saved significant amount of parking. The lounge area was exteremly hot and stuffy in the early evening which made it an unpleasant place to sit.
location difficulty parking
Room was reasonable size and had ok views. Restaurant nice and breakfast ok. Poor treatment by reception when we found we had left some clothing behind. Difficulty in extracting car from over-crowded car park. Room, particularly bathroom, in need of revamp.
Attentive staff, nice welcome, excellent organisation of a wedding reception, good food, lovely large quiet room (Poplar), lovely common rooms and magnificent view. Lighting in room (Poplar) not well planned. Alcoholic drinks expensive.
beautiful grounds and amazing rooms and bath. very luxurious and accordingly high priced. we were upgraded to a very large suite and it was the largest hotel room (and bath) I ever seen.
Ideal upmarket setting to do business Some relatively old style rooms
Locaton, service, wine and great room service menu. That we only got to stay for one night and hadn't booked to stay longer!
Staff were very attentive but not overbearing. Beautiful room.
I thought the whole hotel was fabulous and the room that I stayed in was top class and very luxurious.
a wounderful place to stay 'excellent
beautiful grounds. Roaring log fire in reception. We felt the evening meal was over priced.
Setting was lovely. Room was a good size. Staff were very efficient Given the hotel layout, I would have expected more advance special needs information
Pleased that they had a separate room for diners in couples, and another for larger - and noisier - parties on a Saturday evening noit long before Christmas. Great bathrooms, lovely sitting room, pleasant bar
Very new, very contempory, staff friendly and efficient. Breakfast very expensive at £15 and not worth it.
the big bed and mirrors the lifts were a little suspect
Spacious lobby, very professional and friendly staff, modern and clean hotel
Generally unimpressed... room wasn't cleaned properly staff were no on the ball,. Despite booking a late breakfast (which made school dinners look good) and late check out we were woken by chamber maid coming in our room at 8.45am. Duty manager refunded cost of breakfasts off our bill but we still wouldnt stay there again!
It was a very plesant stay The price and value of your meals in the Resturant ,I think for the prices you change and the amount of food you get is not good enough. My husband and myself was only there for one night and actually did not intend eating in the hotel, But not knowing the area made it difficult to find anywhere to eat so decided to Treat ourselves and eat in the hotel only to find that they served the tinyest meals that we had ever seen. We feel when poeple have been traveling all day and need a dicant evening meal to get some thing so small is disgusting. It really put us off staying there again .We don't mind what we pay when we go away has this was a treat for our aniversary but we were both quite upset at this and felt it spoilt our stay.
lovely clean hotel, big open public spaces
Reception and bath room
Room was beautiful
Friendly Staff Bed was too small
Relaxed atmosphere. Excellen position of the hotel facing winchester cathedral. Carpet in the room was threadbare in places
Location Check in was 4pm which is very late.
The staff were excellent, restaurent food very good. The parking should be free!!
relaxed ambience of hotel
Easy check in and check out. Staff very helpful and polite. Perfect location for all shopping and main attractions.
Wonderful convenient location. private parking.
The room was spotless and in good decorative order.The facilities were first class and included bottles of water in the fridge.
Location of hotel People smoking outside the front doors. They stood so the doors were kept open and let both the cold and the smell of their smoke in
Excellent breakfast, friendly staff The common parts of the hotel were a bit "pubby" and not to the same standard as the room or the food
Excellent city position. We were not offered toast at breakfast.First breakfast no butter or marmalade on table no real coffee served .
Staff extremely pleasant and helpful.
Personable and helpful staff (all). Eclectic ambience of all public rooms in main building. Dinner and breakfast. No children. We stayed in the St Georges annex; very comfortable, but lacking in soundproofing - the us guests who arrived back at 04.00 banging doors and generally making a racket will surely forgive me (after 4 hours' sleep) when I got my own back at 08.00 ... May be a tad over-priced.
Excellent hotel & location. Free parking. Quality restaurant. Whole experience felt unique. Very good staff. Complimentary mini bar.
Well located near to the Cathederal and the hotel had parking available. Staff were very friendly and helpful. Probably just that bit too expensive
Excellent hotel in the city centre - lively pub atmosphere and great food. Thought the room that was allocated was outstanding and spotlessly clean Car park is difficult given the size of the hotel but the staff worked hard to help us throughout the stay so no real issues
Very comfortable room with nice touches - fresh coffee, milk. Friendly courteous staff, excellent food.
Very homely and comfortable bar with friendly staff and a real buzz from the crowded bars.
Friendly staff, excellent food, brilliant location due to proximity to the Cathederal.
Excellent and attentive staff, very friendly. Noisy heaing system.
Lovely traditional pub with great food and excellent rooms.
Exceeded all expectations X
Friendly and comfortable Light bulbs missing in bathroom
A great friendly local pub The only criticism is that it was so popular that it was a bit noisy before midnite but it only showed that it was frequented by the locals which was nice to see
Nice, comfortable room (much better than anything I've had in London). And I liked the food a lot. Chef worked on QE2 for 10 years; it shows. Can't go wrong here.
Very friendly and clean. No job was a problem. We were amde very welcome. I personally would have liked the pub to be in the centre, however, it was only â£5 for a taxi to the main town centre.
Very friendly, good beer.
I enjoyed the whole of my stay at the King Alfred Pub. The rooms were clean and new, the staff were friendly and welcoming, and I was pleasantly surprised by the garden - it was a lovely outdoors area including a kid's playground and was lovely to sit in and relax with a drink or two. No
The room was great, the shower excellent. Great cooked Breakfast :-)
clean well priced hotel We had to wait in the bar for 15mins before a table was free for breakfast because, 'unpredicatbly all the guests turned up for breakfast at breakfast time!'
design of rooms, location Refurbishment not finished - dangerous to walk over scaffolding bridge (wet) - confusion in the dining room( Saturday night when busy)
cosy bar lounge and fantastic breakfast
Location and quiet Extensive building work is going on, and though it stated "some" building work i wasnt aware we would have to walk on scaffolding and gang planks, also they had a large plasma screen tv in the bar, a satellite dish on the roof but the staff were "not allowed" to put the tv onto anything other than advertising the hotel!
The surroundings were beautiful. Staff very friendly. Breakfast was of excellent quality. The sound proofing from the corridor to the room was not too good.
The treatments I had in the Spa were the best parts of my stay. However, I did find the staff very friendly and helpful, and the breakfast was great! Unfortunately, I was not impressed with the room service at all - extremely slow (nearly 40 mins to bring a sandwich!), the sandwich had no wholegrain mustard mayo in it (which was on the menu), and the chips I'd ordered to go with them were only half cooked. Also, I found the bed extremely hard, so didn't get much sleep.
good breakfast After check in it was not easy to find our room. No signs! Very unpractical with heavy luggage!
It was very peaceful and quiet! None
The hotel position was good enabling guests to walk around the grounds and get some valued fresh air and nature walks. The summer will be especially good for outside interests. The rooms were comfy but small, and more drawer space was needed for a stay longer than 2 days.
The room was very nice Loud music and noise on first night from rowdy wedding party
Chose this hotel as it had a reasonably priced room for 4. Room spacious, clean and comfortable. Breakfast good and staff helpful.
I have stayed here several times and have always had a comfortable and quiet night. The rooms are set around a garden with independent access to each. I do normally stay here in autumn/winter, however, when there are no people sitting outside until late. The food is excellent and good value and the staff have always been helpful. It is a country pub and has a beautiful location not far from Winchester.
Friendly welcome and comfortable rooms (which are much better inside that they might appear from the outside!). Food is excellent although this is reflected in the price. Disappointing that no food available after 2pm until the evening session, so hotel guests arriving throughout the day aren't able to get even a sandwich.
The friendly staff were always on hand to help. The room was clean and relaxing.
the location, the food and the young lady who served us on Saturday
Hotel staff and manager very friendly and helpful. Menu could be changed daily.
Very helpfull staff, and excellent evening dinner, also liked the unusual design if the hotel and rooms.
Great location and refreshingly different Although excellent the restaurant is a little pricey.
It was very different, close to Winchester but in the country, much nicer than a Holiday Inn and cheaper. Excellent breakfast, snack menu not so good Room was too hot for comfort
The breakfast was very nice and the decor of the bar area was modern and fitting. There is no gym, you cannot call an exercise bike and some weights at the side of the swimming pool a gym. The treadmillls were not working and looked like they had not been for a while. Also the golf is not at The hotel, this is very misleading. It's a 10 min drive away at a private golf course, which closed at 5pm. We tried to use the driving range but they would not switch the lights on so had to take the clubs back. Overall a very dissapointing stay at Marwell !!!
The beds are very comfortable The bar is extreme;y expensive . It cost over £10 for two drinks
Friendly staff, well laid out hotel and very good facilities. Excellent breakfast. lack of choice at the bar in terms of draught drinks , no cider on tap and only one ale. Not a major issue but would of been nice to have a choice instead of tiny bottles of cider at big bottle prices!
The hotel is novel with it's jungle theme, proximity to Marwell Zoo and the surrounding woodland and chalet style accommodation. The room was large and comfortable. The decor was a little tired and the bathroom well-worn. But it was clean.
The staff were friendly and helpful. The decor and cleanliness of the room was acceptable but not exceptional. The standard of food was good but expensive. In summary I would say that we enjoyed our stay but would have expected more for our money
The comfort of a good hotel with good staff who were efficient, friendly and made me feel at ease - I do not normally use hotels but it was the venue for my daughter's wedding reception No
Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
all of my stay no english breakfast
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
Very expensive for an "overnight" hotel
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
easy to find and to use the restaurant at night offer a poor menu
The location was very handy for us.
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
extremely friendly and warm staff not applicable
Smart rural dining pub with food above normal pub standards The rooms are up a narrow twisting stair which is awkward with large/heavy cases.
It was very good value for money. The room was clean, nicely decorated. The staff were friendly and attentive. I'd stay there again. No complaints at all
Staff were over streached on the Friday evening but sill managed to provied a professional service and a smile. Room was clean and well presented.
very good food is fab
Excellent stay in a well apponted room. Very good food. Ideal for a quiet relaxing stay.
Very friendly staff, rooms are individual and to a very high standard. No bad points.
Lovely room. Very friendly staff. Excellent service and breakfast We booked very last minute and they didn't seem to be expecting us. Bar menu fairly plain. Evening food ok but not brilliant.
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
The whole experience - staff - accommodation - food N o
The high standard of service
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
Noisy bar area with leaking roof
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
No Air Con in room only a broken floor standing fan.
very pleased with all areas of the hotel ,i have no complaints at all.
Convenient for cruise Paying for car park
adam was very helpful breakfast price too high
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
food in the restraunt was fantastic,staf were very friendly
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
ony the above, rudeness of a member of staff
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
A warm welcome, friendly helpful and attentive staff who were prepared to go the extra mile Only there for one night and no complaints
quiet but close to railway station for easy trips to winchester and close to a303 for onward travel nice pub and good food lack of good tv signal
very comfortable & relaxing.Children enjoyed their surroundings
A Good welcom and food Breakfast to late at weekends
The staff at the hotel were very welcoming and friendly. It was a small hotel but in a nice location, the breakfast which was included in our room rate was very good plenty of choice, would recommend it to a friend. For us the location was not as suitable as we thought when we booked but this was nothing to do with the hotel it was our misjudgement. But it is a little way from the centre of Winchester, but there is a train station right opposite so if you are just visiting for shopping the location would be ok.
Once booked in the hotel was clean and the staff efficient. Although by prior arrangement we ate out the dinner menu offered a good selection.Breakfast goo, but no fruit. We arrived at about 1715 to find the hotel locked and we couldn't check in. Had to phone to get them to open up. Room 3 - a bit on the small side. Couldn't stand upright in shower. Corridors very hot.