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comfortable room, pleasant staff, excellent breakfast, convenient location for town our booking had not registered on their system despite my e-mailed confirmation, however it was dealt with efficiently on our arrival;disappointed with the swimming pool which was more akin to a child's paddling pool for one
The staff were excellent. The food was very good, beautifully presented with a high level of cleanliness and comfort. I could not fault it.
coffee & tea in your room for your use great as we arrived at 1am.
Inability to deal with two complaints about the room adequately or to compensate for these
The day staff were excellent and made us feel very welcome. A lovely modern feel to the hotel and room facilaties were excellent. A very comfortable stay at a good discounted rate. Not enough car parking spaces. Night reception not available to answer for room service, physically went to reception no-one at the desk. Resturant - Not a lot of room in the buffet area.
Very good staff. Central location. Car Park
The reception staff were excellent. The drinks were expensive at the bar - £10 for 3 tea's and a coffee.
Friendly staff. Good food and excellent facilities.
breakfast cushions on the bed didnt look clean
Your Hotel was very friendly, clean and your staff were very attentive. Bar was very busy at times, felt the staffing level at these times were a bit down, causing embarrasment to your staff who were doing their best to support your guests and keep the beer flowing
Good location Quite basic rooms
The garden was lovely, the room very comfortable and the staff very friendly. n/a
Central location Car parking
location difficulty parking
I liked teh friendly staff whow ere always willing to help plus particularly the on site parking which saved significant amount of parking. The lounge area was exteremly hot and stuffy in the early evening which made it an unpleasant place to sit.
Its location for exploring Winchester is perfect. It is not the easiest place to find, we got it on the second time round the one way circuit! The place is warm and welcoming. There was a hint of shabiness about the place; the counterpaine was stained, the wallpaper in our room peeling in one corner, the shower hose only partially secured to the wall, basin hot tap dripping...
helpful and friendly staff nothing
central location to explore Winchester nice layout and friendly Room was a bit chilly Car park was crazy
Free parking even though the car park was fairly small so there could be a problem at night.. The breakfast was fresh for a cooked buffet although limited to only one choice of eggs - fried. No nibblies (olives/peanuts etc) at the bar to accompany our wine although the bar girl did offer to go and ask the chef. The corridors were very creaky so we could hear all late night and early morning people.
Room was reasonable size and had ok views. Restaurant nice and breakfast ok. Poor treatment by reception when we found we had left some clothing behind. Difficulty in extracting car from over-crowded car park. Room, particularly bathroom, in need of revamp.
Friendly Staff Bed was too small
Location Check in was 4pm which is very late.
Wonderful convenient location. private parking.
The room was spotless and in good decorative order.The facilities were first class and included bottles of water in the fridge.
Relaxed atmosphere. Excellen position of the hotel facing winchester cathedral. Carpet in the room was threadbare in places
relaxed ambience of hotel
Easy check in and check out. Staff very helpful and polite. Perfect location for all shopping and main attractions.
The staff were excellent, restaurent food very good. The parking should be free!!
Location of hotel People smoking outside the front doors. They stood so the doors were kept open and let both the cold and the smell of their smoke in
Room was beautiful
Very homely and comfortable bar with friendly staff and a real buzz from the crowded bars.
Friendly staff, excellent food, brilliant location due to proximity to the Cathederal.
Excellent breakfast, friendly staff The common parts of the hotel were a bit "pubby" and not to the same standard as the room or the food
Excellent hotel & location. Free parking. Quality restaurant. Whole experience felt unique. Very good staff. Complimentary mini bar.
Excellent city position. We were not offered toast at breakfast.First breakfast no butter or marmalade on table no real coffee served .
Personable and helpful staff (all). Eclectic ambience of all public rooms in main building. Dinner and breakfast. No children. We stayed in the St Georges annex; very comfortable, but lacking in soundproofing - the us guests who arrived back at 04.00 banging doors and generally making a racket will surely forgive me (after 4 hours' sleep) when I got my own back at 08.00 ... May be a tad over-priced.
Excellent hotel in the city centre - lively pub atmosphere and great food. Thought the room that was allocated was outstanding and spotlessly clean Car park is difficult given the size of the hotel but the staff worked hard to help us throughout the stay so no real issues
Staff extremely pleasant and helpful.
Very comfortable room with nice touches - fresh coffee, milk. Friendly courteous staff, excellent food.
Well located near to the Cathederal and the hotel had parking available. Staff were very friendly and helpful. Probably just that bit too expensive
Situated in a very pretty village and ideal for Thruxton Circuit. Good off road parking. Room was of a very good standard and even had a fridge. Food from the restaurant was lovely and well priced.
Clean - lovely meal- friendly staff- pleasant surroundings- nice room Breakfast was a bit odd and perhaps we should have been told about it on booking.Fridge was very noisy at night. No hot water at all!
Very nice place Could of had a better option for breakfast
The hotel staff were there when we needed them and absent when we didn'T. We came back at 2110hrs on the Tuesday night to find the bar was closed and all the lights out. Did they have a night off we knew nothing about?
Very friendly and helpful staff. All required amenities in the room. No sky on tv, but not a problem. Good choice of menu, and food in restaurant very tasty. Slight smell in one of the bathrooms (wc). Loud constant ticking from the electricity box in another room.